They responded timely and their rate was reasonable. This was our second time using them for…read moreplumbing issues and we will use them again, if needed.

I had a limited time because of medical appointments. The time frame was border line on their…read morearrival time and my appointments. The dispatcher said she would try to get them to my house if she could. They arrived 30 minutes after I called. Fixed my problem and I had plenty of time to make my appointments. That is amazing customer service.

Got a postcard in the mail offering a $69 A/C tuneup. Called to make an appointment. Was talked…read moreat by some sort of AI bot, which would not offer that price. Will not use a company that treats their potential customers that way.

Called McCullough Georgetown at 3 PM about an issue with our heat pump not heating properly. Tech…read morearrived within half an hour and determined a bad capacitor was the problem. He not only replaced the part, but washed the condenser coils at no extra charge. By 4:30 PM, an hour and a half after the initial call, our heat pump is working well again. If I could give them 6 stars, I would. Great, prompt job by McCullough Georgetown!

Great customer service. We noticed our AC having issues as we were heading on vacation on a Wed…read moreand wanted to have it fixed before we got back. Based on prior experience we called Brandon at Airco to come take a look. We left a key for them and they were out that day. They called w/options--new coils (a few year fix) or a whole new system. We opted for a new system. They had it installed and house cooled down when we returned on Saturday! We were also wanting to move our thermostat but wanted to talk through that. They came back on Monday to take care of moving the thermostat.

This review has been revised to reflect Jeremy from Airco stepping in to fix a problem created by a…read moretechnician (Stuart) no longer with the company. Several years ago, Airco installed a 3-ton variable-speed system in a house that had previously had a 2-ton unit (and a history of trouble keeping cool). After about a year of operation, our tenants reported mold in the ducts, high humidity, and a short-cycling unit. Our investigation found that the installer, Stuart, had never pulled a permit for the work. I want to be candid: it took a negative Yelp review to get Airco's attention. Jeremy reached out, recommended we upsize the ductwork, offered a very fair price, and agreed to close out the permits. I'm slow to trust, so I got second and third opinions from other HVAC companies -- they confirmed the system size was correct for the house, and that the ductwork should have been upsized at the original install. My own Manual J calculations agreed with Jeremy's. Notably, Jeremy was the only installer I could find who was actually willing to run a Manual J. He also followed through on pulling permits and getting the city inspection scheduled. Airco worked to schedule the new duct installation during the one week we'd be in town -- during peak season, no less -- and their crew moved fast and stayed professional, which I appreciated given how brutal a Texas attic is this time of year. A few days in, the system is no longer short-cycling, and indoor humidity has dropped to about 63%. Still a touch higher than ideal, but we think we can chase the rest of it down -- possibly window seals, possibly fan settings or duct leakage. I was impressed enough that I also used Airco for a plumbing call this week.

Amazing service everytime we call. They were able to detect a leak in our system and patch it for…read moreus and helped us figure out how to prevent those kinds of expensive fixes in the future!

Advanced A/C did awesome job. My heating went out and I called them. They initially said the tech…read morewould be between 2-5pm. They then called to say the tech could come sooner and I missed the call! Called them back and hour later and still was able to get the tech early. Great customer service from Paige!! Justin the tech arrived and within 5 minutes he identified the problem and solution. He throughly explained everything and showed me the DAT was broken. He was able to replace and fix the system within 30 minutes. He was full of knowledge concerning HVAC with lots of tips and information about my system. He even invited me to take a look in the attic and explained some of the features. Another example of outstanding customer service far beyond what was expected. Will definitely call Advanced for any further HVAC problems.

Philip is great and is a fantastic option if you're looking for a local AC guy. He's experienced,…read moreknowledgeable, professional, honest. It's his business and you always interact with him directly. He gives you his cell phone number and patiently answers all your questions as needed. He does the scheduling and he's the one that comes to do the work. When working (I had a cooling check done), he made sure to explain everything about my particular cooling system to me and took the time to answer any questions I had. It's obvious that he just wants to do good work and leave the customer happy. He's not looking to make more money than he's reasonably owed. When looking for an AC tech to check my cooling system, I briefly chatted with a bigger company who gave me inflated pricing for simple maintenance (they were also oddly ambiguous about contingency pricing). Philip was straightforward when we first spoke and gave me all his pricing, including any potential add-ons (super dirty coils, etc.). It was an easy choice. His prices are very reasonable. It was $80 for a cooling check (incl. a light condenser coil cleaning) and $60-$70 for a heating check (in April of this year, obviously prices are subject to change based on economical considerations). The only problem is he's busy! Since it's just him, he's booked way out in advance for maintenance. He does always leave openings for emergencies so don't hesitate to reach out to him. It's a bit old school so you've got to pick up the phone and call (no online scheduling or Yelp quotes or anything). I also paid by personal check (forget what other payment options were available). Thanks, Philip!

Excellent service at a fair price. Very knowledgeable!!…read more Very honest and thorough with great advice.

Called Local Air Conditioner and Heating and Joshua was at my home in 20 minutes. Fixed my air…read moreconditioner issue quickly and reasonably priced. I will use them for any future repairs.

Charged $350 for a simple drain line cleaning and claimed costs have gone up. There's no way costs…read morehave gone up to justify 5x the price of what a tune-up that usually includes the price of a drain line cleaning costs. Also, the condensate drain pan started leaking within 2 months of the drain cleaning, and he quoted me $1,800 for a drain pump installation that should have cost $600 at the most. Not doing business here anymore.

Gave helpful advice and worked quickly, efficiently, and respectfully. Response time was good.read more

My rep Donny was sure to let me know what I would need (the condo I bought did not have a carbon…read moremonoxide detector on the floor connected to the garage), as well as other options that were not necessary, but he could do if I wanted. He ended up having a compatible detector with him in his van, so he was able to install it during the same appointment. Price was very reasonable, so I was happy to have him take care of it.

Love these guys! Had a new complete system installed back in February. After requesting quotes…read morefrom at least 5 other vendors, we went with Austex because Dave is a pleasure to work with, made it super easy to get a quote, and provided several options that exceeded other companies in terms of value and cost. The process was smooth from start to finish and the new AC has performed flawlessly over the hot Texas summer.

My AC breaker was tripped only without other issues. When the technician came and turned the…read morebreaker on, the AC started working. But he still unplugged the AC power and checked the capacitor which is also good. He put the panel back and told me the compressor is bad and the rotor is locked, so he suggested to change the whole system with an estimation of over $9400. Then he put the AC power key back upside down which is off. After he left, we found the power key was not placed correctly and put the disconnect key back to on, the AC started to work normaly... The temperature of the day was 110 degree.