No, I don't know these guys, and no, I'm not writing this review as a favor. I've just been using their services for like 14 years, and they've always been fair and honest, which is really hard to find in this business. They put in an air conditioner for me 3 years ago, and when one of the refrigerant line connections came loose, they came out to my house, fixed it, and replaced the leaked freon for free. The first repair guys that we called out was going to charge us $600 to fix it, and he said the problem might not even be related to the installation. The Tedford guys said it could be their fault but they weren't sure, so they fixed it for free. So honest! And they've been extremely fair over the years other times as well. Can't recommend them enough. read more