Got Don's number of our neighborhood's message board along with 2 very positive reviews there. Our…read moreAC wouldn't start (the fan would though). Called him up and left a message describing the problem at 8PM that night, got a call at 8AM the next morning saying he could be at my place within an hour. He arrived on-time and, based on my description of the problem, with necessary parts on hand. He had it fixed and checked Freon levels within 30 minutes. I had a cold house again within an hour. He's a true Texan (accent, boots, and all) who was true to his word and fair on costs.

Cool: We called this place and Don said he would be out the same day... at 4:00…read more Not cool: He showed up after 6:00. Cool: He took his time and was sure that he had fixed the problem. He explained how the A/C worked to us newbies and how we could avoid the problem in the future. He even told us how good our unit was, obviously not vying for selling us a new one anytime soon. Not cool: He didn't fix it quite completely and the problem was worse than before. He also didn't leave his card or cell number so we couldn't get a hold of him. (Our bad also for not asking - lesson learned.) Cool: After calling his partner, we were able to get his cell number and called him. He returned in less than an hour and fixed the problem for good, apologizing for missing it the first time. It all worked out and Don is the nicest guy ever. Therefore, I lean on the positive side for this one. Thanks, Don!

Good service. Fast and professional. Have used them for years with excellent results.read more

I I started using Kosel AC when I lived in Cedar Park and I've continued to call on them every…read moresince in two different properties I've moved to, they show up faster than most companies do and they show up when they say they're going to show up I feel their prices are very fair and they have a great maintenance program so being in business for myself and referring a lot of people to projects Kosel gets referred any time one of my clients may be looking for a AC company, I highly recommend them!

We woke up with a projected high of 112° and an air conditioner blowing hot air. The fan was…read moreworking but the unit outside wasn't doing anything. After our normal AC repair guys out of Georgetown were booked (as well as 2 others we called) Austex THANK GOD had an opening for this afternoon. Their tech was able to come an hour earlier than they originally thought and was completely done replacing our capacitor, taping a leak up in the attic, and washing the AC unit in less than 45 minutes. He was super nice and very quick. Austex will have repeat business from us.

Love these guys! Had a new complete system installed back in February. After requesting quotes…read morefrom at least 5 other vendors, we went with Austex because Dave is a pleasure to work with, made it super easy to get a quote, and provided several options that exceeded other companies in terms of value and cost. The process was smooth from start to finish and the new AC has performed flawlessly over the hot Texas summer.

Justin and Colin did a great job. They found the problem and fixed it quickly. In addition to a…read moreleaking sink, our dishwasher needed to be replaced. They sent me a few invoices showing me all the price options I could go with. I appreciate that they were fast and kept me informed as they completed work. I also really appreciate when plumbers who are supposed to arrive in a certain window of time actually do. Thanks guys!

I had a Gold Service visit, not sure if Gold is accurate? Chris Hull was very professional and…read moreshared filter replacement period Information. I asked about the dripping sound coming from the unit, which is caused by an uninsulated main pipe, which I was not given a way to fix or did he fix it. I needed a new knob for my unit access panel (caused by a bent access panel door, never replaced when they installed the unit in 2020 as I had requested. The panel was somewhat bent flat). The Customer Service staff connected with me to provide an estimate on the knob. Online @Supplyhouse.com the part cost $1.60, Stan's said they can replace it for $132.00. I'll stop there, as that's the end all to be all. Just sayin'.

Wow. In one word, Pete and his team are RELENTLESS in solving a problem. I can't possibly recommend…read morethem more. We had a wild storm and a bolt of lightning found its way through our home (and myself, but that's another story). Nearly everything in the house with a circuit board was fried, including the A/C unit, furnace, zone control boards, and the physical air conditioner's contactor. Literally blown up! I called at 8am and Logan showed up three hours later. Basically, everything was busted or malfunctioning. Left was right, up was down, hot was cold. This lightning did a number on us. Seeing this mess, Logan called in for backup from Pete, the owner with decades of experience. Pete made it his mission to "hack" our system to making A/C for the night. It didn't seem too difficult for him, but you could tell he wasn't leaving until our baby daughter had A/C in her room (it's July). The next day, the men showed up with the replacement parts and a few hours later, we were back up and running 100%. They documented everything wonderfully for our insurance claim and even took a ton of time to chat and give me tips for the house we're building right now. I'll definitely have Pete come in and make sure the next house is configured properly. I'm sure there are other great HVAC services in southwest Austin and surrounding areas, but I won't need to find out. Pete's got my business no matter what. Thanks guys!!

Great, friendly and knowledgeable service! From the moment I called and spoke with Nancy I felt…read moreconfident that this company knew what they were doing. Pete, the owner and his associate, showed up in his van (with their logo proudly displayed.) He introduced himself and spoke with my husband about our air conditioning issues. He knew right then and there the problems we were having. Both him and his associate spent over an hour cleaning out the system, keeping everything clean and neat. He even asked about our return filters and eagerly replacefor us with the filters we had on hand. We signed up for their maintenance program, which is a great deal!! I highly recommend this company and their wonderful service !! Wonderful family owned company that makes you feel secure with their service !!! Thank you Pete and Nancy keep up the great work !! So I knew our heater/air conditioning system was starting to fail when the fan would not stop running ! I called Nancy and she scheduled Pete to come out ! He tried everything, thinking it may be our Nest Control, he even replaced it with a New Honeywell Control. Nope, it was the AC/ Heater Unit !! Our home was built in 1994 so, that's understandable!! He ordered a Nee Unit and his Crew was there the very Next Day ! Christian and Joseph did Great Work and covered Everything!! Nice !! I'm So Impressed with this Company !! Great Service at Fair Prices !! Thank You Pete and Nancy !

I have used their HVAC service for over a year so decided to try their plumbing service. I was very…read morepleased with the knowledge and professionalism of Will Kamenitsa. He arrived early and called prior to arrival. I didn't feel pressured for any of the services he suggested. Between Matt Downing on the HVAC team and Will Kamenitsa Plumbing team member I am delighted to recommend this company.

Got a postcard in the mail offering a $69 A/C tuneup. Called to make an appointment. Was talked…read moreat by some sort of AI bot, which would not offer that price. Will not use a company that treats their potential customers that way.

Chris @Neil HVAC came out to the house and took care of the problem immediately. He wouldn't leave…read moreuntil he made sure that everything was working properly so he stayed for an extra 10 minutes. I highly recommend this service to anybody he's friendly prompt and very professional.

2025 Review: 15…read moreyears ago, Chris saw how helpless/desperate my wife and I were with our hobbling AC system. He took amazing care of us and installed a new HVAC system with all the bells and whistles available at the time. He basically made a customer for life in 2010. 15 years *later*, Chris and his team did exactly the same thing with our new 2025 HVAC system. Flawless installation in less than a day (and with perfectly mild weather to boot), meticulous cleanup, and fantastic customer service as always. For 3 dudes rooting around in our hallway and attic installing the thing, you'd have thought they were trained by ninjas. Throughout the entire day, Chris, Juan and G didn't disrupt or "get in the way" of my wife and I while we worked from home, and got it all done without a hitch. Chris even updated the pedestal that our outside unit would sit on so now it will remain safe, dry and out of the way of any rainwater. Excellent job, but who are we kidding -it was totally expected. Thanks again Chris and Neal HVAC! You guys are the best.

Updating my review. 9 months later, we had Grande come out again for issues with our AC. We had…read morepreviously had another company come out and knew our compressor was bad; however, they failed to communicate with us the day of the repair and missed their repair window by several hours...so we canceled after missing a day of work and decided to have Grande back out. Our system is only a couple years old, so we are still covered under manufacturer's warranty. While parts are covered, we are still on the hook for labor. The previous company we had come out gave us an estimate of $1600. GRANDE CAME IN WITH A QUOTE FOR $4600. LOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOLOL. NO. 1) APPLES TO APPLES comparison for JUST LABOR on the quote was $3200. On top of that, they were charging additional $270 for additional freon. THIS IS NEARLY $2,000 MORE THAN THE OTHER QUOTE WE RECEIVED. 2) Grande tried to tag on all sorts of other things to the already painful bid - they had new things they felt weren't installed correctly (things that weren't mentioned 9 months ago when they were here). They also tried to add on their yearly service thing, which fine if you want to shoot your shot to pitch that, but you're giving sticker shock, bro We paid the $89 service call fee but we will not be back as your labor should not be $2k more than the next guy. This feels egregiously wrong. What a bummer to go from 5 stars to 1 in less than a year.

I've held off on writing a review for Grande Air Solutions because I wanted to experience the full…read morerange of their services and customer satisfaction. This past summer, our A/C unit went out when outside temperatures were already in the 90s. Inside the house, we reached temperatures in the high 80s, which, combined with humidity, made for a terrible quality of life. We called around for some quotes, and Grande was one of two. The first reputable company was very professional and gave us several quotes based on what we wanted and could afford. This company primarily installs and services Carrier-branded A/C units. Then we had Grande come out and asked them to price based on the same Carrier A/C unit, even though Grande specializes in Goodman A/C units. Despite the brand specialty difference, they were willing to assist us and quoted according to our request. We appreciated that they went out of their way to check all the details to ensure we were comparing apples to apples. They also quoted us $500 less than the other company, so we decided to go with Grande. One thing that stood out to me was that Grande scoured the Austin area for this Carrier model and grabbed it before any other company bought it. We were told it was the last unit the supplier had in stock! Grande was able to come the next day to install the A/C unit and new vents. We needed to replace our entire HVAC system as our previous system was 15+ years old. They finished everything that same day and made sure to clean up after themselves. The owner, Isael, personally checked the work and explained everything they did. There was an issue during installation when one of the workers accidentally made a hole in the ceiling. Isael assured me that they would take care of it. Sure enough, the following week, another company swung by to address the crack in the ceiling. They were in and out in under four hours. We did have a couple of issues arise post-installation. The first was how loud the new unit was compared to the old one. Isael himself came out to address it, reading the manual and taking the time to troubleshoot it. He patiently explained why the unit was louder (more airflow requires more air intake), though he did his best to adjust the settings on the A/C unit to make it quieter. The second issue was a buzzing sound that started about a month after installation. Isael again came out to troubleshoot and sent one of his service technicians to fix the issue. A capacitator was loose and needed to be replaced. Once that was done, we had no problems with the new HVAC system, and our air is cold! Thank you again, Isael and your team, for all your help and kind service! I had high expectations, and you exceeded them!