We've all had food servers, salesclerks, or receptionists who leave us feeling very diminished from…read morethe encounter. Well, a young lady by the name of Danielle, a Paso Robles KIA dealership employee, has a personality that leaves you smiling and feeling good. She's just that type of person by nature. She works in the service department, and I've recently had reason to take my car in twice. The first time was during a very difficult time for me. I was staying in a motel with Charley, my 18-year-old dog, while getting my house fumigated. I had just lost my wife of almost 60 years and then had to put Charley's brother down. Charley was very bonded to his brother and my wife. He was her dog, not mine. I was just someone he let sleep in THEIR house. I think the year has been as hard on Charley as me. He lost his appetite and became very skinny, to the point where our vet warned me not to let it go on too long. Charley chills easily, sometimes with his little jaws chattering. He wears two coats to help keep him warm. When I asked Danielle if I could bring him with me and explained about his condition, she immediately said "Yes." When I showed up with Charley and she saw his skinny little body covered by two coats, she scrounged around and found a blanket for him! When I went in for my 2nd appointment, she had a blanket ready for Charley!!! Either she has one great memory or she makes notes. Doesn't matter, she is one special person! I had to laugh and thank her for her good intentions, because I had left Charley home with my granddaughters who had come to live with me. I almost felt sorry her standing with that blanket in her arms. Danielle's picture should be used as what great customer service looks like! As my first appointment with Charley took a couple of hours, I was able to observe this special young lady in action. She made every client feel uplifted and special with her smile and friendly words. The few seconds she spent with her friendly banter while coming and going between us waiting customers was enough to have us chatting among ourselves, and that represents a very happy waiting room. Of course, a couple of visiting dogs might have helped. There is no question about her being an animal lover, and I have yet to meet an animal lover who was not made a better person by their animal's love. Just when I was needing a little sunshine, Danielle crossed my path. SHE IS A KEEPER!!! P.S. All the service was 1st rate, and the car wash is nice too!

Just bought a plug-in hybrid from this dealership…read more Salesperson couldn't find the charger that the car came with, told me the previous owner kept it. In negotiations, they then told me these cars don't get sent with a charger anyways- so they wouldn't negotiate on the cost to replace. This was from both the Sales manager and another lending agent. They went as far as showing me the window sticker as "proof" of its absence. I contacted Kia Corp. They affirmed the inclusion of a charger. Even told me to refer to the owners manual and it's specific language(see picture). Radio silence from the General manager, I'm unimpressed. As a "family owned business" is keeping a trickle charger worth the cost of your reputation?

Dealership misrepresented my vehicle sale. I purchased a 2023 Hybrid Jeep wrangler and was not…read moreinformed of battery issues until after the purchase.. I purchased 5/15 /26 and on 5/28/26 Hybrid battery failed. I was informed that this is the second time the vehicle has had issues with the battery. Vehicle at the shop and another saftey recall occurs while at the shop which states you cannot park your vehicle inside a garage or around buildings. Come to find out same warnings where on the battery recall. Finally get my car 7/20/26 and less then 2 hours later check engine light goes on again because they forgot to add coolant to the hybrid battery so it was dry.. It was also 95 degrees outside which means hybrid battery is leaking now. I am scared and sick to my stomach driving this car now in fear of my safety. 3 problems with vehicle and less than 2 weeks of driving. General manager John W would not even come talk to me. Each time I was there bringing the car back he would start to walk toward me and then turn around and walk the other direction when he looked my direction. As a manager I would never do that to someone when I see members having a hard time. Dealership will not help me in anyway to return this vehicle or give me my money back and I am scared to death of it now.:(

Great customer service, and the easiest vehicle purchase I've experienced! Mike made the entire…read moreprocess simple from start to finish!

Every vehicle purchase we've made over decades has been torturous! The leave us for…read more20-30 minutes trick and the old turn us over to Guido-the-Closer fast one! We'd always leave feeling like we'd been through a wrestling match and lost! Well.... Dave and the sales team at Paso Robles Ford were all fabulous! Terrific customer service, no pressure, just honest and continuous care familiarizing us with all the new F150 Lariat features! Dave even came to our home and synced our garage remotes! Thank you Dave and the Paso Ford Team for your excellence! We highly recommend!

My husband and I came in to look at F250 diesel trucks. We were not approached by anyone the whole…read moretime we were in the lot (20 minutes). We had questions about a truck there and went looking for help. We finally found someone and he couldn't have been less interested in helping us. We were looking at a truck that had a sticker price of $98k. Maybe he concluded we couldn't afford it by our dirty jeans. Sorry dude, we were working on the ranch and riding horses before we came in. I'll try the dealership in SLO.

I can't say enough good things about Rancho Grande Subaru. This week I got new tires and an oil…read morechange. From the parts department (love my tires Mark!) to the serviceman behind the computers, to the guys doing the labor, my experience was seamless and timely. I've been coming to Rancho Grande since I bought my 2021 Outback. My experiences have always been positive. It doesn't look easy, but they do it well. I appreciate the team at Rancho Grande and would recommend going there for your Subaru needs.

Customer service is horrible. The Service Desk closes during lunch making it difficult to pick up…read moreyour vehicle between 12-1pm. Many customers have a limited opportunity to leave their own employment to pick up their vehicle being worked on. Having no Service Administrator available and working to pick up your vehicle during an important part of the day demonstrates a lack of customer service obligation.

I'm a fleet manager for a construction company out of the area. My team member called because his…read moretruck was having issues at higher speeds. Continental Motor Works was recommended to me by a friend. Making an appointment was simple, diagnosis was completed the same day, and work completed the next day. I appreciate their customer service and professionalism.

My daughter is attending Cal Poly, and our car had an electrical issue after we changed the…read morebattery. Since we thought it might be the alternator and we were away from home, it was quite challenging to find a trustworthy and dependable local mechanic in a small town. Thankfully, David from Continental Motors was very helpful. My daughter is attending Cal Poly, and after we changed the battery, our car had an electrical issue. Since we initially thought it might be the alternator and were away from home, it was quite challenging to find a trustworthy and dependable local mechanic in such a small town. Thankfully, David from Continental Motors was incredibly helpful, answered all my questions, and was more than happy to assist my daughter and her vehicle. It turned out that the vehicle didn't need a new alternator, just a simple tightening of the battery port to the battery. This straightforward fix and the honesty of a trustworthy mechanic really eased our worries and prevented us from being taken advantage of. Thank you, CMW! You've gained a new customer and a promoter who's eager to recommend your business to many others.

We're from Lodi and heading to oceano to play in the dunes for a week. I blew a charge air cooler…read morepipe on the grade just before you drop into San Luis. Lost all boost/turbo to my F-250. Called Perry Ford Greg gave me some pointers to get it over the pass. I made it they had the part and I was back on the road. I wish I would of gotten the young man's name that did the work (in the street mind you due to 40' trailer) he was very professional, polite , and very passionate about his craft. Keep up the good work young man. You're doing a great job. My family thanks all of you at Perry ford!!

Very Disappointing Experience -- Perry Ford Lincoln of San Luis Obispo…read more Very disappointed with Daniel Bellamy. I contacted him about a used Lincoln Navigator, and he confirmed it was available. He knew I was driving from Manteca, about 4 hours away, specifically to see and potentially buy the vehicle. He even asked me to keep him updated on my ETA. If Daniel had told me someone else was seriously interested, I could have offered a deposit to secure the vehicle or simply not made the trip. I even texted him about 30 minutes before arriving, and he still gave me no warning. When I arrived, the Navigator was already sold. What really made me angry was seeing Daniel smiling and appearing very happy while I was standing there upset after driving all that way and not even getting the opportunity to see the vehicle. I found that extremely disrespectful and unprofessional. He did not apologize to me face-to-face; the apology came later by text. I understand vehicles get sold. That's not the problem. The problem is how Daniel communicated with me and handled the situation. A simple phone call could have saved me hours of driving. Very disappointing experience.

John is the best. He was patient with me to explain everything regarding the engine light coming…read moreon. Called about the problem, he explained that he was extremely busy but come by and he would check it out. He was so kind to look at it and have a technician reset controls. I was stressing out so much and he gave me some piec of mind. Thank you again John for changing a bad situation into the pleasant/relaxing afternoon. You're the best.

John has that rare combination of technical knowledge and friendliness to customers that can only…read morecome from a lifetime of professionalism. Straightforward and always at a reasonable price. Can't say enough good things about a good honest mechanic!

Me and my husband are so thrilled to have found such a trustworthy mechanic. He keeps all our cars…read morein tip top shape. We highly recommend his services.

and his staff have taken excellent care of all four of our cars, including an old Porsche. They…read moreare honest men and always polite and considerate. We feel blessed to have such a great in our town of Atascadero. Thank you very Jonny!