If I could give this specific Ford location a 0 star rating I would. Unfortunately, you have to at least leave a star in order to write a review.
Disappointment, heartbreak, mislead. I don't even know where to begin. Let's start with the fact that we drove over 4 long hours to this location, only to be told that the car we were coming to see has been sold right as we arrive.
My husband found a 2022 Ford Bronco online earlier in the week priced roughly over $43k. The car had been sitting on the lot 102 days prior to the finding. We set a day to come view and more than likely purchase the car on a Thursday, given we are driving over 200 miles away. We would never drive that far to come back empty handed intentionally....ironically, that seemed to be the case.
My husband gets in contact with a rep who goes by Jason, and they exchange numbers so that they can text. We were told by Jason that he will park the car in the back so no one else can see it, since we were going to come and get the car on Thursday. Therefore it seemed to be he was putting the car on hold for us. This, in my opinion, should have been where he would offer us to put a MONEY hold on the car so that we would ensure a right to holding the vehicle, so no other interested buyers would be able to purchase the car. This was NOT offered to us.
Thursday morning we leave around 7am. The entire time, Jason is keeping contact with us via text, ensuring that we are on our way. He texts us quite a few times asking us if we are "On our way" and the very last text being, "How far away are you", verbatim. When asked how far we were (we literally were only but 45 minutes away from reaching the dealership) we respond rightfully so, "45 Minutes away", and he responds with a 'thumbs up' hand emoji holding a key.
Due to heavy traffic leaving Los Angeles, we reach the dealership roughly around 11:50am. Upon reaching, we get out of the car ready to be greeted by someone for a test drive for the Bronco and get ready to sit down to talk numbers. Instead, we are greeted almost immediately by Jason only to tell us that the very same Bronco, that had only been promised to be saved for us not once but many times was being sold, literally shattered us to pieces. Check in hand, READY to purchase. Only to be LET DOWN like a balloon thats lost its helium on its way up to the atmosphere.
Imagine this....renting a car with your OWN money...WASTING GAS... driving 4 hours out of town.... to buy a car you saw online; put on hold, only to be told the car that was being saved for you, "In the back".... is being sold to someone else...
There are no words left that can be typed that will express the anger in that moment, even right now. Everything we went through. I think what hurt the most was the fact that we weren't told anything, even as we ignorantly continued our drive thinking we were going to drive off the lot with the car.
MISCOMMUNICATION. MISLEADING. LYING. UNTRUSTWORTHY. There are plenty of words to describe this team of people working here at this location. The responses I may get from this post won't be shocking. We did not get any compensation, other than a refill on half a tank of gas, a "Sorry", a "Its not my fault" and "I wish there was something I could do". -_-
Nobody tried to even ask us if there was anything else we'd like on the lot. Almost as if it was like, "You're late. Too bad. Oh well, see ya!".
I understand that there may be a "First come first serve" basis, but the way we were TOLD the car was still on the lot for sale MINUTES leading up to our arrival to the lot, is INSANE to say the very least. (given there is anything lower than least). What would you do in this situation? Seriously! Like be for real.
The drive home was extremely frustrating, sad and hurtful; leaving empty handed. Not to mention the traffic going back into LA....Time we will never get back. Gentle reminder to never trust anyone, even if they seem to be trustworthy.
Please, to future buyers, go somewhere else. There are plenty of other dealerships out there that actually try to work with you, keep you updated, don't lie to you, lead you on for NOTHING and actually try to help. COMMUNICATION IS KEY. Trust me, we have experience buying and purchasing cars. We may be a young couple (28) (30), but together we have had 8 dealer cars, all with pretty damn amazing credit, and real money to show for it.
P.S Sorry for any typos, if any. You can understand my frustration, right? - C/C read more