Customer Beware - Misleading Sales Practices I was selling my Mustang on Facebook Marketplace when Zephyrin from Paso Robles Chevrolet contacted me about purchasing the car for their used inventory. Since I live about an hour away in Nipomo, I asked if they could give me a conditional offer before I made the drive. I provided the VIN, mileage (64k), and my listing already included about 15 photos showing the car in detail. Zephyrin responded that their conditional offer without seeing the car was $24,000, and that they might be able to increase it by another $2,250 after inspection. Based on that conversation, I drove to Paso Robles Chevrolet. When I arrived, it was as if that discussion never happened. The manager (I believe his name was Don, but I'm not 100% certain) immediately started talking about needing $1,800 tires and offered $22,500, later increasing it to $23,000 and refusing to move further. I explained that I regularly receive offers in the $23k-$25k range, and the only reason I drove up was because they had already stated $24k as the conditional offer before seeing the car. Instead, I spent over two hours round trip driving there just to receive a lower offer. I still have the Facebook Marketplace messages confirming the $24,000 conditional offer. Overall, the experience felt misleading and dishonest, and I would not recommend doing business with Paso Robles Chevrolet if you value transparency and your time. read more

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Ramiro is an absolute professional. Valued my time and it was a pleasure working with him!

I went in for a service issue in December. The problem was diagnosed and parts were ordered in early January. Parts arrived shortly there after. The job was to replace the seal on the oil pan. I was then told that they did not have a technician on staff who could complete the work and that I would be called when they did. I just got that call and it's May 1st. I grew tired of waiting and ended up going to a dealership 76 miles away back in February. Paso Chevrolet is not a place I would recommend. read more

I recently needed service on my hybrid and took it to Paso Chevrolet. They exceeded my expectations! I was told exactly they'd do and what any delays might be. Well, one delay did happen and Jason went above and beyond to help me. I had an appt I had to get later on, so Jason arranged for a loaner car so I wouldn't miss it. And the next day when I picked up my car, they had charged it! Thanks to Jason and the whole Service Department. read more

Got approved from them for a car. I am four hrs away. They told me once approved they can hold it. They LIED they sold it a day after. Then I get a letter that the loan was denied. I wish I had kept all the text messages. Anyways Stay way from this place. read more

8 months to get a part!!! What upset us was the sales mngr Ralph he attempted to charge us $300 for a dead battery I chose to discuss this with Lars the general manager who waived that fee. Ralph is really nothing but a bully. My car was filthy dirty when I went outside to drive it away This is not customer service Patrick was Outstanding customer service throughout the entire 8 months read more

I have a 2021 Chevrolet Colorado LT and my motor blew up had it towed to Paso Robles Chevrolet and after a month and a half I got my 2nd motor put in only to blow up after a week . It was towed to Hanford Keller Chevrolet and was told they would not touch it because Paso Robles Chevrolet had done the work and that it needed to be towed back I had to pay $363 for the tow , why I had to pay for it when Chevrolet did the work still bothers me . So now Paso Robles has it again and after another 1 1/2 months a 3rd motor was installed. They test drove it and that motor blew up and now a 4th motor is being ordered meanwhile 3 1/2 months now and still making payments on a truck I don't have has not only making me angry over all this but now I'm forced to wait longer till they say this motor has been installed and my truck is ready . I have called Chevrolet assistance and filed a claim and haven't heard anything from them yet I was told by the service manager I would be updated on everything from the start but found out the status when I would contact them I'm angry frustrated and not being told about the status of my truck from time to time is unacceptable. Now I'll be waiting going on 4 months and yes 4 motors now . Does anyone feel my frustration the service manager Ralph at Paso Robles says he'll keep me updated but it's only when I call him one star is not low enough for what I've been going through. Where exactly are these remanufactured motors coming from? read more

This is review is long overdue. After months of searching for a truck, I finally found one on Autotrader. Only problem it was 3.5 hrs away, so it wasn't as easy as just stopping by to inspect the truck. I called and was immediately connected to the sales rep Santos. From here, he guided me through the entire process of buying the truck. I really appreciate the step by step thorough inspection process he provided too since I was not able to physically inspect the truck. He confirmed with his service dept the truck had no prior history of damages or repairs based on their inspection, and having this confirmation along with a clean Carfax report pretty much sold the deal. About a week or so went by and after all the inspection report and price negotiation, we made reservations to go buy the truck. Given this was during the height of Covid, Santos and his team ensured we conducted our transaction safely while abiding to all Covid safety rules. We were even given 1/4 of the sales floor to sign docs. Here we are a year later. I pulled a Carfax report to get an estimate of my truck, and it appears a "Structural Damage" report was added after I bought the truck. I was freaking out, like damn did they pull a fast one on me. I called back and spoke to the manager Bruce whom ensured me that there had to be a mistake on Carfax's end. I also spoke to Santos whom also confirmed the info on Carfax must have been incorrect. I reached out to Carfax and discovered there was an internal error on their end. They ended up removing the erroneous structural damage report. Long story short, the service Santos provided from the beginning went above and beyond. Bruce the manager was really helpful in regards reassuring me the damage report was erroneous and assisted to help if Carfax couldn't. For all of this, I wanted write here and express my gratitude and say thank you. read more

Paso Robles Chevrolet - Car Dealers Near Me - Paso Robles, California

Lauren rocks! I live in SB, and saw a beautiful Outback on the Paso Chevy website. Lauren reached out to me, and we got all the details squared away via phone, before wasting a trip up north. When I arrived, I was in and out within 30 minutes after signing! Lauren made sure I understood the papers in front of me, and was friendly and pleasant the entire process. Now that I have a Subaru, I won't be needing a new car for a while... but if I did, I'd get it here with her! read more

My wife and I were spending a couple days in Wine Country when the "diesel exhaust fuel poor quality" indicator light went on. Alex was very friendly on the phone and knew we had to leave town a couple days later. Alex went above and beyond helping us and was super helpful. Even the fellow closing the lot, who waited for us after hours before closing went out of his way to be helpful and accommodating. I highly recommend this dealership and their service department. read more

Appointment at 9:00AM for an oil change. That afternoon when my wife went to pick up truck (3500 Silverado High Country) the oil change was not done. My wife had to pick up truck to go to work. This specific dealership has consistently provided POOR customer service. Everyone we speak to in our community has the same feelings regarding poor service. I'm just glad I didn't miss work for the Paso Chevrolet service department to waste my time and money. They seriously need to fix their issues as this lack of at least good service has been happening for the past year and half. read more

Took my new to me truck in to have it test drove to see if everything is normal and operating right. Patrick assisted me and took it for a test drive, all was up to par and he was very informative and went above and beyond. Don't think twice about stopping by. read more

Longtime establishment in Paso Robles with above average service and sales. I recently had the pleasure of working with both Santos and Anthony in the sales department after previously only experienced the parts and service departments. Both Santos and Anthony were great to work with, were attentive, responsive and did not over promise and under deliver like some seem to do, but they did what they said they would in a fair and timely manner. read more

My husband and I were traveling through the area towing an rv when a check engine light came on. We were denied aid by the local GM dealer. Thankfully the service team at Paso Robles Chevy were able to get the code scanned and had us back on the road quickly. They went above and beyond and we are truly grateful! read more

Went in to trade in a car; intent to make a deal on a vehicle drove from out of town. The sales guy was helpful (William). We called him beforehand to negotiate a good deal; went in and after getting appraised we were met with Joe. When Joe came in he was pretty firm on prices and said no negotiation. When we let him know after looking around we have gotten more than what he offered us we got asked "and why didn't you buy from them" very rudely. It's known that car buying is a commitment you obviously want to look for the best deals. We weren't even asking him to match that trade in price we were simply sharing to NEGOTIATE as you do when buying a car. Sadly he cost the great sales guy William a sale. We really loved the car but again Joe decided to say "who knows if your credit is even good enough to go lower from here" and again "why not buy from their dealership?" Sounds like Joe didn't want a sale for him nor his employee. Pushing his customers away to get other offers. read more

Thank you, Mr. Darryl (Jackson) for an enjoyable, low stress, car purchase experience. I began by seeing the Equinox online at the Paso Chevy website, and decided to try out the chat option to ask my questions. Mr. Darryl came into the chat and immediately I could sense by his answers that he was a man of high integrity and an expert with cars. He loves his work, and it shows! Definitely above average competence. His expert knowledge of the car and honest answers made me feel safe. Paso Chevy offered me all the history and service records, and I studied them thoroughly. The next day, I drove up to see the car, and Mr. Darryl stood by his word, and we made a deal. He spent a lot of time with me patiently showing me the cool options the car has to offer, and how to work the driver information center. He made me promise to call him in the coming days if there was even the smallest question with my new car. He called me a few days later to see how things were going! I am in luv with my car! And the sales experience was icing on the cake! :D read more

Great dealership offering reasonable prices & great service! A lot of the dealerships in the Bay like to try and play games, especially with the car production shortage. I was fortunate enough to get a car from Paso Robles Chevy, where the sales consultant, Santos, was super friendly & able to be upfront & honest over the phone before going into the dealership. I really appreciated that, and he was able to find me a Chevy Bolt without having put in a custom order within just a day of me calling. The process was really smooth once I got there, and he had the car detailed & prepared right out front upon our arrival. We hopped in, took a test drive, & got the paperwork done! He passed us over to Mario, the finance manager, who got everything prepared quickly & thoroughly explained everything we were signing! All in all, easily the best experience I've ever had buying a car. I'd definitely recommend coming here to purchase a car, even if you have to take a little road trip to get here! It is a pretty drive read more

Paso Robles Chevrolet - Front entrance & my new Bolt! - Car Dealers Near Me - Paso Robles, California

Avoid investing any time or money with this merchant. They will sell faulty parts to customers and decline any kind of resolution involving a refund. If you speak broken english their employees will demonstrate incompetence of professionalism including but not limited to raising their voice at you. They disregard there is a language barrier when attempting to understand what the customer is trying to say and first instinct is to be defensive especially when accountability is addressed. The owner stands behind this behavior as he refused to address the issue when brought up in discussion. This is to no surprise reading through other experiences customers have had with their business and is evidently a pattern for them. It is clear that this establishment lacks integrity and has no regard for the loss of revenue they cause upon their customers. read more

This place is exceptional! Highly recommend Adam in sales. He bent over backwards to help make buying my dream truck a breeze. read more

Paso Robles Chevrolet - 3500 High Country - Car Dealers Near Me - Paso Robles, California

DO NOT BUY FROM THEM PLZ. Biggest nightmare and refusal to help. They gave us a check that bounced, sales person let me know how women should be home and pregnant, and still no help with an issue we have because their service department can't fix it and Honda in Atown won't return a call. I asked for a bow for Ajs new car just for a picture and the salesman laughed at me and said really as he stood next to a pile of them and he didn't care, he was more worried about getting out of there than anything and it was evident. Once he made the sale, he could give a shit about anything else. Liars and scammers. Sad thing is that they will comment how concerned they are or fight accusations on this post I'm sure. just avoid this place!!!! read more

This is where my experience isn't so good. That 2021 Tahoe Premier I was so excited for only has 18,000 miles and has electrical problems. Collision light came on in my car and due to that adaptive cruise control, lane assist and a couple other things do not work because of it. The Tahoe has been in the shop for a week now and they still can't figure it out. Not very happy with the service department and their explanations on as to why this is happening. I love making a car payment on a car I can't drive and that is new as well! They also had the car for a couple days several months ago for recalls. Same thing, couldn't figure it out and we're waiting for help from the manufacturer. I'd gladly redeem my opinion if I get my car back asap with a legit reason why my car has literally just been sitting and the troubleshooting techniques are basically one thing per day. This doesn't work, we ordered it and now have to wait until tomorrow.... Bla bla bla. I have to continually call to get updates and as of last Friday, nobody called me for an update and I could not even get anyone in the service department to answer. Nice! read more

Paso Robles Chevrolet - My car has been in the service department for over a week now and I just received this email!!! Really????? Check your records guys.... - Car Dealers Near Me - Paso Robles, California

The service department is horrible. I've called several times and they do not pick up. Or call you back when you leave a message. My wife went in for warranty work and was treated poorly. Was interrupted at every turn and talked to like a child. They were going to keep her car for 5 days to do a 90 minute job. If you need service go somewhere else. Anywhere else. They did not offer a loaner car or even a rental?! I've talked you others in the paso Chevy group and have been promised a call back from the service department as requested by the parts department and the general manager. Neither time was successful. I can't understand how this business stays open. I am done and will make sure that everyone in my circles knows how terrible our treatment has been. read more

I needed a wheel cover for my Chevy Spark. So I ordered one thru their parts dept. It only took a couple of days to come in and I asked them if they could put it in for me. I know it's probably a simple task, but I'm an elderly widow and it would be hard for me. So when I picked up the part, they accompanied me to the service dept where they promptly put it on for me at no charge. They were all so nice at this dealership. I will definitely go back there for all my car needs. Thanks everyone at PR Chevrolet. I really appreciate all of you! read more

Purchased my car on Saturday. They had said they were having it detailed and gas tank filled up before I went home. Come 6pm everyone is flying out of the parking lot while I'm waiting for keys. No worries it's a weekend everyone wants to get home. The sales guy left before me and so did the detail guy. I get in and the car not only hadn't been cleaned but the tank was not filled. Just purchased a cad would like for it to have gas before I drive home. So I let the sales guy know that night and he said he would contact me the next day to make it right. Well I get called on Monday by the service dept. Patrick to be exact. He apologized and said a detail should take 3-4 hours so no way was it detailed. I laughed and said yeah I figured. He scheduled me for today Wednesday for it to be detailed and a light to be checked that had come on. Mind you I have two kids so a little dirt in a car isn't much to me. But this car was dirty. Seats had dirt, m&ms on the ground, windows had finger prints. I drop off my car he tells me it'll be about 3-4 hours. Okay cool, I go home. I called for an update on time. I have a schooled aged child that needs to be picked up. I left a message. No call back. So I call again at 330 stating I called and LM no one called back and I needed an update he then tells me "it's an all day detail your car is about 99% done you can come get it but it might not be finished" LOL COOL. So I get picked up by their Uber driver so to speak. Sweetest man. To make a long story shorter, I get there and they can't find my keys, argued about if I'm suppose to pay for this $249 detail LOL. Finally get my keys after about 20 minutes and my car is still in the same condition. Dirt in the same spots, windows have marks all over, m&ms still under the seat. I will never recommend this place to anyone. Horrible horrible job. I don't really even believe my car was done when I called it was a cover because I said I need to come get my car with car seats in them. Honestly can't say much good about this. Really horrible experience. Let me just say whoever is detailing cars shouldn't be. Wish they could have handled this differently. Won't be recommending. Picture is of just one window they clearly didn't give a shit. read more

Paso Robles Chevrolet - This is just one window. - Car Dealers Near Me - Paso Robles, California

The service center is just ridiculously expensive. Their shop rate is $200 per hour. It took them 2 1/2 hours to find and fix a simple exhaust leak. $500 later I feel ripped off read more

I went to Ford Paso Robles, Mulley, and then chevy paso robles. I was let down, my credit was ran 22 times, with no avail. I totalled my car an had no vehicle. I went to chevy hopeless on getting a vehicle and SANTOS literally saved the day. I am a foster mom with 4 children in my home. I couldnt be with out a car. Santos leaned my situation and him and his manager came to the best solutions to help me not only get into a vehicle, but the vehicle I really wanted. In 24 hours I had my dream truck. Santos did everything in his power to assist me with the best options and they honored the payment I was able to and wanted to make and the down payment. I left the other places feeling robbed with no care and concern. Paso Chevy is the #1 auto sales in this county hands down. I will never go anywhere else.! Thank you Santos and moises and the manager there! read more

Would you trust these guys with your moms care. I was a 76 y/o woman who needed the guidance of Paso Chevrolet auto repair My auto was towed in to Paso Chevrolet and I was given a quote for a new transmission. I was given the quote of 7,700.00 to repair factory rebuilt which included taxes, out the door, and 100,000 mile warranty on transmission.. Since they had the lowest bid I authorized the care after obtaining a loan of 7,700 to repair the transmission and being told the car looked in good shape when the inspection was completed. 6 Weeks later, I received a call that they had found a module that cost $ 5,000 that needed to be replaced. To sweeten the deal they said GM would take 1000.00 off the part, and Paso Robles chevrolet would take 500.00 of the module part. I ended up paying 4,367.03 for module #24279726. The way that this was handled made me feel like I had been conned to pay a higher price even though they had given me the lowest bid to fix the car. The total bill came out to 12,489.32. I was then told I have better than a 100,000 warranty on the transmission. That it was unlimited for 3 years. Which with my age 77, I drive 5,000 - 10,000 max a year it was not better than a 100,000 mile warranty. Furthermore, I recently googled the part I was charged 4,367.33 after the supposedly $1,500 deduction was listed for $3,091.03 new 7 months after the purchase and/with inflation. The way this whole fiasco was handled made me sick and changed my life. See for yourself and google the module 24279726. I feel I was taken advantage of being a naive and trusting of those who are supposed to be reputable. You decide if you would trust this auto repair shop for your mom. Wouldn't you think that part of the inspection for transmission would have included the module. read more

Had an appointment today at 9:30am to have my 2024 Chevy Malibu serviced, upon arrival they had me under a different account, had to create a whole new account. Due to the year of my car, you would think it would be under warranty, but that was not the case. Also, I was under the impression a loaner vehicle would be available from the conversation I had with the service associate a couple of days ago, that was not the case either. In fact, the service manager made it very clear they do not offer a loaner vehicle at this dealership. He also said, "my car would not even be looked at until 1 PM". As such, I asked for my keys back and left. When it comes to this particular dealership, I highly recommend not going there. The service department is incompetent at best, what you are told on the phone and what is reality when you show up it's completely different. As a Chevy fanatic and one who purchases new Chevrolets often I will not be purchasing one at this dealership anytime soon due to the service department. read more

I want to thank Nate (manager) and Grey (service writer) for helping to get my GMC vehicle repair completed with such short notice and time. They helped save a scheduled vacation and I am very appreciative. This team under Nate's lead was courteous, honest and professional. I would recommend Paso chevy to anybody for quality service and repairs. read more

I bought a used truck from them as well as their Protective warranty. I called to have my truck serviced because of a headlight issue. I live 46 miles from this dealer so I asked to bring it to the sister dealer that is closer and I couldn't due to the contract even though it's the same owner. So I understand and I drop my truck off for 2 days and finally get a call saying they can't fix it because the headlights they sold me are aftermarket. So I call the Protective warranty agent and Chevy didn't even call them to verify this. What good is a warranty if you can't use it. Especially on something that's a safety hazard. They should at least make it right since they sold it to me that way. read more

My SUV had some trouble with the transmission and they were able to get me in immediately to repair the issue. Their communication was great and I felt like I was in the loop the whole time. I was confident I was not getting "ripped off," and that nothing was going to be done without my approval first. The waiting area in the dealership was immaculately clean. read more

You Decide if you would trust this service dealership with your mothers car, I feel like I was conned from their service department. I was told I could walk out the door for a transmission repair for $7,700 with taxes, I could not have done the repair for too much more as I could not get that big of loan on the car as it was not valued more than 8800.00. 6 Weeks later, I received a call that they had found a module that cost 5,000 that needed to be replaced. To sweeten the deal they said GM would take 1000.00 off the part, and Paso Robles chevrolet would take 500.00 of the module part. I ended up paying 4,367.03 for module #24279726. The way that this was handled made me feel like I had been conned to pay a higher price even though they had given me the lowest bid to fix the car. The total bill came out to 12,489.32. I was then told I have better than a 100,000 warranty on the transmission. That it was unlimited for 3 years. Which with my age 77, I drive 5,000 - 10,000 max a year it was not better than a 100,000 mile warranty. Furthermore, I recently googled the part I was charged 4,367.33 after the supposedly $1,500 deduction was listed for $3,091.03 new 7 months after the purchase and/with inflation. The way this whole fiasco was handled made me sick and changed my life. See for yourself and google the module 24279726. I feel I was taken advantage of being a senior and trusting of those who are supposed to be reputable. You decide if you would trust this auto repair shop for your mom. read more

Rip Off! Buyer be aware. My brother in law brought in his truck to be repaired and they charged him over $700 for labor with a $87 connector (material cost). They said the time to replace the connector took 4 hours. They charged $175 an hour and most of this was just resetting the computer (getting it out of lockdown mode). We felt so ripped off. read more

Avoid this place, it's a complete SCAM! Their "service technicians" have not once but twice misdiagnosed my partners car, best part yet? They then completely ignore you and refuse to return calls. This time around it was a "simple" $1000 headlight situation. The minute my partner turns on his car AT THE DEALERSHIP, he brings it out to show Patrick nothing had changed and the problem persisted, he essentially shrugs and says oh that's weird? Take your car home and I'll call you with an update, still haven't heard from him it's been nearly a month. My partner had to call HIM for an update regarding their own mistake. Patrick says something to the effect of -ohhh the part must of have been faulty we'll get another one, but it's going to be a delayed because shipping has been a problem. Oh but shipping wasn't a problem a week ago when he originally made the diagnosis? All this "service center" does is have a blatant disregard for their customers time and money, paired with complete lack of accountability. We just want our money back so we can take our car to reliable mechanic, because after 5 years of taking our cars to Chevrolet Paso, we're done! Seem like this won't be the first time Chevy Paso gets reported to the BBB & the Bureau of Autmotive Repair. read more

Avoid this dealership if you are receiving anything other than an oil change. I took my car in to get the headliner replaced. I have owned the car for 2 years with only 11k miles, to give you an idea for my care of the car. They had my car for a month, and told me they couldn't set me up with a loner car which made things very difficult as I work in SLO. I finally received my car back: they didn't even fix the headliner, and they put a chip in the paint in multiple places and put two deep scratches on my roof (down to the metal). Extremely unhappy. Next time, I'll just make the trip into SLO for any service. read more

Paso Robles Chevrolet - Took in to repair peeling headliner, after a month of working on the car, the didn't even fix the issue. - Car Dealers Near Me - Paso Robles, California

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I had an opportunity recently to purchase a Buick Lacrosse from Paso Robles Chevrolet in early March 2021 and everything turned out just as we had discussed on the phone prior to me leaving my home in San Jose...... Ian Helper was my sales agent and made it all possible and made for me a very pleasant and satisfying experience purchasing a car for sure.!!... Because of some credit issues, i was impressed to see that my interest rate was .5% less than what i had been quoted at a Mercedes dealership in San Jose and other dealer lots i had called and given them my fico score .......and this was made possible through patience on the part of Mario Sanchez the finance manager! It was all meant to be that i would drive a long way to get a great deal on my car and on my interest rate too! So glad i did not buy one close to home....! i thank them all for all they did for me! read more

By far the best experience I've had with buying a new car. Santos defied all expectations and stereotypes associated with car salespeople. His temperament and personality is exactly what you want to work with as a consumer. Zero pressure, very personable, and he truly wants you to get the vehicle that you want. They did not have the exact vehicle we wanted in stock, and for some reason deliveries from the factory have been slow, but Paso Chevy put in the extra effort to locate the exact vehicle from another dealer in CA and made a dealer trade to get the vehicle we wanted. We will definitely be repeat customers! Keep up the good work! read more

I was looking for a Chevy Bolt. This car is high in demand due to ongoing government rebates and low supply. The other dealerships around Bay area and sacramento have been marking up at least 2K to 5K. This is the only dealership which I found very genuine and customer friendly. I finally bought my car from this dealership. Thanks a lot to Santos and his finance manager. Really appreciate your support and help me getting the car i wanted. read more

Mario the sales manager was super helpful in getting me the best loan and still responds to every text when I have questions regarding my truck and it's all around good buis ask for Mario read more

Paso Robles Chevrolet - New ride thanks to Mario and his hard work to make it happen - Car Dealers Near Me - Paso Robles, California

Bottom line: Absolutely go somewhere else to have your Chevy serviced. The service department is short-staffed and managed poorly. My new truck (Silverado, owned for under a year) was brought in for performance issues combined with an oil leak on December 12th. For ONE MONTH my truck sat at the dealership. I was told there was a serious oil problem with the truck and that they had no idea where the oil was going. The techs were stumped, and it was a "gremlin" electrical issue and that they were looking for a needle in a haystack. I was told they would have to remove major parts to solve the problem. The holidays come around and I am told they are down three techs, and someone also caught Covid. Understandable. I asked about a loner car because it had been over 2 weeks. Paso Chevrolet doesn't do loner cars anymore due to Covid, which is my least favorite excuse for poor customer service. No rental was offered. I called several times for updates throughout the time my truck was there. There were No return calls, even after several messages and several calls to the office. After the holidays I was told my truck was next in line. Leading me to believe it had not been looked at for over three weeks. One month later... I got a call and was told that the problem was the oil plug! There was a small brake pad issue and all they had to remove was the inner fender well. However, my truck would be done that day. I told them I would be up the following day as I had no ride to the dealership at the time. I arrived at the dealership the next morning around 9:30. Surprise! My truck was not ready. I was told the mechanic got sidetracked the day before and didn't work on my truck! 4 hours later... after they finally worked on my truck, I left the dealership. My truck is not running at 100%, and still has performance issues and I am going to have to take it to a different dealership. There is no excuse for a dealership to have a poorly run service department. Why would Chevrolet not improve this department? This is an upper-management problem to solve. The employees are overworked, underpaid, and short-staffed. Don't post a reply stating that you're the GM and you take everything seriously. Paso Chevrolet's upper management is aware of the problems with the service department. Do something and post about all the changes you have made to better serve your community! read more