We've all had food servers, salesclerks, or receptionists who leave us feeling very diminished from the encounter. Well, a young lady by the name of Danielle, a Paso Robles KIA dealership employee, has a personality that leaves you smiling and feeling good. She's just that type of person by nature. She works in the service department, and I've recently had reason to take my car in twice. The first time was during a very difficult time for me. I was staying in a motel with Charley, my 18-year-old dog, while getting my house fumigated. I had just lost my wife of almost 60 years and then had to put Charley's brother down. Charley was very bonded to his brother and my wife. He was her dog, not mine. I was just someone he let sleep in THEIR house. I think the year has been as hard on Charley as me. He lost his appetite and became very skinny, to the point where our vet warned me not to let it go on too long. Charley chills easily, sometimes with his little jaws chattering. He wears two coats to help keep him warm. When I asked Danielle if I could bring him with me and explained about his condition, she immediately said "Yes." When I showed up with Charley and she saw his skinny little body covered by two coats, she scrounged around and found a blanket for him! When I went in for my 2nd appointment, she had a blanket ready for Charley!!! Either she has one great memory or she makes notes. Doesn't matter, she is one special person! I had to laugh and thank her for her good intentions, because I had left Charley home with my granddaughters who had come to live with me. I almost felt sorry her standing with that blanket in her arms. Danielle's picture should be used as what great customer service looks like! As my first appointment with Charley took a couple of hours, I was able to observe this special young lady in action. She made every client feel uplifted and special with her smile and friendly words. The few seconds she spent with her friendly banter while coming and going between us waiting customers was enough to have us chatting among ourselves, and that represents a very happy waiting room. Of course, a couple of visiting dogs might have helped. There is no question about her being an animal lover, and I have yet to meet an animal lover who was not made a better person by their animal's love. Just when I was needing a little sunshine, Danielle crossed my path. SHE IS A KEEPER!!! P.S. All the service was 1st rate, and the car wash is nice too! read more

Just bought a plug-in hybrid from this dealership. Salesperson couldn't find the charger that the car came with, told me the previous owner kept it. In negotiations, they then told me these cars don't get sent with a charger anyways- so they wouldn't negotiate on the cost to replace. This was from both the Sales manager and another lending agent. They went as far as showing me the window sticker as "proof" of its absence. I contacted Kia Corp. They affirmed the inclusion of a charger. Even told me to refer to the owners manual and it's specific language(see picture). Radio silence from the General manager, I'm unimpressed. As a "family owned business" is keeping a trickle charger worth the cost of your reputation? read more

Paso Robles Kia - Proof that the charger comes with the car. - Car Dealers Near Me - Paso Robles, California

Wife took in her 2025 KIA Sorrento for an oil change and tire rotation, waited 2 1/2 hours for the service to be completed. She gets this service done on a required maintenance according to her mileage. She noticed that the tires were not rotated on one of the last service appointment and she marked the tires with nail polish and sure enough again they did not rotate the tires again but charged her for the service. Not a very trustworthy service department. I would not recommend this dealership for service as they show they are not very trustworthy or a reputable dealership read more

I reached out to this Kia dealership after working with one closer to me. The 2026 K5 GT sitting in my driveway right now reminds me how glad I am that I did. Esteban texted me with questions on how he could assist. No pressure, nothing but professional courtesy. I never once had to argue the price or payments. They offered a deal that couldn't be refused. After weeks of working with another dealership, I now had a deal in 2 days. We made an appointment and when I arrived, the paperwork was ready to go, car sitting out front detailed and glistening like diamonds in the sun. I was in and out in 30 minutes. The owner even came up to me and shook my hand, had a conversation. He's a local, so it felt good purchasing from someone that has roots here. If you want an easy experience, no hassle, and a hell of a great deal.... Don't waste time, just check out this Kia dealer. You won't be sorry.... read more

Service was quick. They washed my car so I didn't even recognize my car at first. All in all, a good experience.

So damn frustrated! 6 trips to the mechanic, 4 alternators, 2 batteries, over $1,000 in repairs and #kiapasorobles can't or won't fix my headlight dimming issue. The want an additional $500 amd 4 days to diagnose. #pasorobleskia are uncaring, insensitive, liars. They said come in today and they won't charge me for diagnostics, "that guy's no longer with us". It's a 45 minute drive to that place. There will be a new Kia for us this year, but we ain't buying it from these guys read more

Couldn't recommend another Kia more.. Cole here was horrible to deal with, threatened to pull our warranty, refused to work with us and closed our ticket in a fit of rage when we had questions about the service ($3.4K service cost, just wanted clarification). Jose was a blessing and deserves 5 stars, incredible and helpful. Go to a bigger dealership. I didn't buy our Kia here, they were not helpful in the sales process.. so we went to Santa Maria Kia. read more

Do not trust Dan the sales manager there. He is the typical used care salesman. He will do anything to make a buck. He sold a car we had made a deal with and in the process of undressing with our finances. The day of completion he sold the car to someone else. He has no compassion, no empathy, just a narcissist out for himself. Undercut his own employees. Go somewhere else to buy a car, he is not to be trusted! read more

The Kia service center of Paso Robles has had my vehicle for over 3 months, my check engine light came on and my mechanic said take to Kia the part that needs to be replaced is under the engine replacement program. I can not get a hold of anyone by phone (AI Amanda) answers and doesn't get me through to anyone human or vm, I had to go through sales to get someone and many times I was disconnected. I didn't hear back from Cole Borekin for a week or more so I started emailing with Jose Hernandez after speaking with him but again would 1 to 4 weeks without a response to my questions regarding my vehicle. I have been given different information from Cole and Jose on what needs to be repaired. Told repairs fall under the engine replacement then the next time I hear it doesn't. I contacted Kia Corp and was asking for help getting answers from Kia service Paso Robles with Corp waiting 1-2 weeks for a response, and said they too couldn't get a humaan on the phone. Travis at Kia Corp was helping me I sent all my documents and a email explaining the situation to him being of no help, then Liz helped me and was very good at her job, I returned her call today to be told by Michael he had no way of contacting Liz I would have to explain everything again. ( I have called and Liz was able to speak with me before more than once) but Michael said no nothing he could do even with my case #, put me on hold for 10 minutes when I asked to speak with a supervisor I then got sent to a vm. I would not buy a vehicle from Kia, engine trouble caused by how the engine was built and then being denied service. Having no one respond to me in a timely mannen. They treat me like a bother, I have taken excellent care of my vehicle, every oil chg, and maintenance service. This is unacceptable. So if you want to be treated like you and where you spend your hard earned $ matters DO NOT go to or trust Kia! read more

Worked with Esteban and Dan on buying a used Prius Prime but wasn't sure it would pull into my driveway. I live on an incline to the garage and have scrapped bottom of cars many times and it's frustrating. They let me drive it home 45 minutes away to see if the car would work and it didn't. Returned the car with no problem. Dan was very easy to work with and no pressure from either salesmen. read more

Fun fact, I worked here as a Salesperson some five or six years ago. In the three or four months there I never sold a car and was eventually told to leave...nicely. I've owned a couple of KIA automobiles, I'm driving a '18 Sportage and it's a great little car, never a problem. I have been consistent with the oil changes, coolant flush's. It was time for service at 86K and so I had Service do a combined 60 & 90 mile service. The work was done, plugs changed, main serpentine belt replaced, break fluid flush and inspections etc. Paid about what I expected for a dealer service, it was fair. They have also ordered and will replace the driver seatbelt assembly which was having trouble recoiling once unlatched. This was covered under my extended warranty which I paid extra for when I purchased the vehicle. The service manager Matt was very helpful and knowledgable, he certainly made me feel comfortable. They still do an oil change special through the week so check 'em out. Thanks Matt. foodguy-martin read more

Paso Robles Kia - da waiting room - Car Dealers Near Me - Paso Robles, California

I've been a customer of Paso Robles KIA Ca since 2014. Around Nov. 24/25 2025 i went to Kia to look at other 2016 Kia Soul cause my other 2016 Kia someone tried STEALING it and my Ins. totaled it out.i found another 2016 Kia Soul to purchase. Everyone at Kia Paso Robles new i had to wait till the Ins Co. sent me a check. KIA New THAT. It was approximently one week to the day. Dec. 1, 2025 i called Kia told them i got the 1st check and the the 2nd check would be here tues Dec 2nd. which if was .Dec 2nd at 8am in the morning i called Kia talked to Dan Mgr./owner that i would have it that day. The Mgr./owner told me if the bank charges me for the cashier check that they would either give me money or put extra gas in my car . The one i was suppose to purchase. That afternoon i went to bank got cashiers check went home called Kia to have someone pick me up so i could BUY the vehicle and they told me that THEY SOLD IT. NOW i didn't give anymoney down. Didn't have it BUT all along Kia kept telling me that they had the car in the back of the Kia Dealership. Basically they where going to sell it to me. They new i was 81yrs. old. They lied to me the whole time letting me think the car was mind . This was so stressing that when i called Kia Natalie was yelling at me over the phone, not letting me get a word in edgewise. So i hung up twice. i figured i didn't need anymore stress in my life. WHAT HAPPENED TO RESPECT. SHE KEPT YELLING YOU DIDN'T PUT ANYMONEY DOWN. Again everybody new i couldn't and they kept leading me on. SENIORS BEAWARE ON PASO ROBLES KIA. NO RESPECT FOR ANYONE. LIKE I SAID. I'VE BEEN A CUSTOMER OF THERES SINCE 2014. BE AWARE SENIORS. JUST DON'T GO TO KIA IN PASO ROBLES. IF YOU READ OTHER REVIEWS THEY'VE DONE IT TO OTHER PEOPLE read more

My 2023 Kia Niro hybrid stopped working three weeks into a four year lease by simply stopping in the middle of the road. I brought it in and my car was in the shop with little communication for two weeks. I just picked it up and there are a bunch of random parts just sitting on the floor of the backseat. So far, this has been a pretty exhausting experience. read more

Paso Robles Kia - Random parts left in my car. Were they supposed to be reattached? Who knows. - Car Dealers Near Me - Paso Robles, California

We had the best experience at Paso Robles Kia! George was so helpful and knowledgeable. We love our 2022 Seltos, and how it has everything we wanted and so much more!!!! read more

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This has by far been the best experience buying a car that I have ever had! James, the sales manager, and his team made the entire experiences completely painless from start to finish. i highly recommend this dealership and their team! Thanks again, James! read more

Went in with good expectations and left severely disappointed and disgusted with their service. I went in to test drive a Telluride and wanted to see if I could get it. I'll admit, I don't have the best credit, I had no money down and had a trade in with negative equity (KBB value is 11,000 so only by $2,600). Instead of telling me that they wouldn't be able to get me what I wanted for the price I could afford, they ran my credit knowing that I wouldn't be able to afford the monthly payment as my expectation to them was paying $700 or less, I'm not paying $1,096 a month for a mid size SUV. They wouldn't even give me Kelley Blue Book value for my trade-in, they wanted to give me way less. I also asked how much it would cost without the trade in and haven't received any response in 3 days. Looks like I'm going to Paso Ford. I'll also add that it was so freaking hot inside that dealership and I was there almost all day with a 9 month old and my toddler. I will never go there again and I have lost respect for Kia. read more

spent 1 hr with Juan looking over the Sportage . nice car , sales person lacking in a few details . asked for some info on the car no pamphlets available , gave e-mail to salesperson at his suggestion so he could send me some info.... nothing . The dealership was empty on a Wednesday . get the feeling this is the same old car dealer bit . not a customer of poor follow up . these guys have my email , and phone # . please push me to the side . come to think of it you already have . read more

First off Jakob is a very professional sales person. I kept in contact with him the whole week a vehicle of interest was listed. I found the vehicle online on Monday and made arrangements to see the vehicle on Saturday. Even confirming with him after closing time on Friday, guaranteeing me the vehicle is still on the lot. I made the first appointment of the day to make a deal on the vehicle. After completing my 2 1/2 hour drive, I arrived before the dealer even opened. The truck wasn't on the lot. I asked my sales guy and he was confused. He spoke with the manager, somebody else is already on a test drive before the dealer even opened. Turns out, another snake of a salesman ignored the appointment system and had somebody else come in prior to opening. The manager told me since this other party test drove the vehicle first, they have priority. Ignoring the fact I had an appointment set for this vehicle in their system. The other guy did not have an appointment in the system. What I think happened was the snake knew I had the first appointment of the day and called somebody that he knew was interested and told them to come in earlier than opening. The manager acted as if he couldn't do anything about it. Moral of the story, don't trust their appointment system if you're coming from out of town. The manager does not honor them. I will never recommend this dealer.. read more

I bought my Cadenza in Dec.2019. Throughout the purchase, Justin and Emily were fair and professional. And, I have returned the car for various services since. I feel that I and my car have always been treated/serviced well. The men in the service department are jovial and efficient. I had a problem with my sunroof in Oct.2021. After it had been repaired, Justin thanked me for being a "nice" customer. I replied, " Why wouldn't I be? I've always had a great experience from the purchase to today with your dealership." Mary LosOsos read more

Outstanding buying experience. No high pressure. Service oriented. Great dealership culture with team-oriented, everyone pitches in attitude. We love our car!! Highly recommend!! read more

Such a refreshing and easy experience. The car industry is hit or miss and I definitely hit the jackpot with Joseph, Justin and the finance manager. They gave me their best price up front so there was no haggling BS or gimmicks. They were more than fair on my trade and made me feel super comfortable. My husband couldn't be there so they even brought paperwork to AG to be signed. Everyone was so happy for me and complimented my car choice. Chris even helped with setting up my Kia app. I 100% recommended this family owned dealership. read more

Paso Robles Kia - 2022 Kia Carnival - Car Dealers Near Me - Paso Robles, California

James P is the managers name who scoffed and acted as if he could auction the cars. Also voted a "laugh" at my truthful review. That's their way of handling "damage control" because we didn't fall for the scam at the time. Nice! read more

I've been to their location 2 times in the past 5 months, and both times the men that were is there did not wear their masks, in the middle of the pandemic. The second visit was in the middle of the winter surge as well, and he just said "oh I should be better about that". It is clear they don't care about employee or customer safety. The first time I was in they refused to help my parents sign off on returning their leased car and look at another model. The guy said that if any other customer was in the office that they came before my parents and they refused to schedule a time to have them come in to do this, so they made my elderly parents stand around a car dealership during a pandemic. He said point blank that if they ended up having to "wait all day" that is the way it would be. Needless to say, they turned the old one in and didn't look at anything else. Again, they obviously don't care about safety or being flexible during a health crisis. The second time I was going in to buy a car, cash in hand, I couldn't be more clear and ready to purchase. There were other dealers that offered the model I wanted for $2000-$4000 cheaper. I wanted my local dealer to get my business, but their car was so over priced I asked if they could work with me on it. They offered $200 off and nothing else. They literally did nothing to sell me a car. Didn't try to show me other models, didn't go back and forth over price or deals. And I literally walked out and went to another dealer further away and bought my car!! Why do they think they can be so rude and treat people so badly? read more

I'm not sure anyone would say buying a car is a flawless process but I'm saying it. Justin, Jimmy and Shawn were amazing! Justin went above and beyond in communication since I lived out of town. The 2 hour drive to do business with them was worth it. Go see Paso Robles Kia! You won't regret it!!! read more

Paso Robles Kia - Car Dealers Near Me - Paso Robles, California

If you are elderly, perhaps infirmed or disabled and on a tight budget....... You might want to consider going elsewhere. I am so disappointed that in my view these people tried to take advantage of my mother in law who fits the above description. They were not happy when my wife showed up in person to question the quotes (two separate quotes). The term BUYER BEWARE should be displayed on the door In large bold letters. Though I always support our local businesses, the ethics of this Kia dealership are reprehensible. read more

If I could give the service department zero stars I would. They took almost 2 weeks to replace the body control modular in my Kia (which really should have taken 3 days). When I got the car back everything was reset, had to reset clock etc and then both key fobs didn't work. Had to go back in and the service guy actually asked me if I thought it was related?!!! Uhhhh yes! They worked before and now both don't work. Made an appointment to bring car back for them to reprogram. Carfax asked me my thoughts on their work and I gave them a 1 star. Go in for my appointment and the service guy said "You gave us a 1 star and then want us to work on your car?" Well actually I want them to fix their mistake but he actually told me to go somewhere else!!!!!! I will NEVER return there and now having Togo find a place to fix the problem they created read more

Excellent service again from Matt and the whole service department. I came in for an oil change and they noted my cabin air filter was extremely dirty and took care of it as well. Fair, quick, and reliable as always. Thanks guys! read more

The service desk guys are amazing as are the mechanics. They will shuttle you to your house and back to them for free while your car is in the shop! They have been kind to me over the years and they never have price gouged. The lobby is pretty nice too with snacks, drinks and tv. I no longer have my Kia Rondo or live in Templeton, but if I was there, I would definitely go back. read more

My Kia had an oil lamp on. They were able to take me in the same day and diagnosed pretty quickly that switch was bad. They checked all the local auto stores for the part, but no one had one, so they had to order it from Kia. They gave me a loaner car while waiting for the part that arrived two days later. My service advisor, Matt, was super nice and kept me updated throughout the process. I warmly recommend this service! read more

Right after I got my new Kia.. I was having a problem with the windshield wiper fluid. Went into the dealership found out that it was just an air gap and they showed me and and filled up the bottle to the top and sent me on my way. But before they did that they washed my car for me because they said it looked dirty. Can't say enough about this dealership from sales to service to the absolute fantastic owner Justin . So if you're looking for a good deal I recommend you go to Paso Robles Kia. Oh by the way the picture down below is when I was driving super economy. read more

Paso Robles Kia - This is the mileage that I'm getting from my new Nero. - Car Dealers Near Me - Paso Robles, California

Great atmosphere! Loved all the people we interacted with. Can't wait to come back for service! James and Shawn were amazing to speak with in sales. read more

THEY'VE HAD MY CAR FOR ALMOST 6 WEEKS NOW!! Terrible customer service, these guys aren't helpful at all!! Brought my car in because it was burning oil (it's under warranty) after being jerked around for 2 weeks prior they told me they will need to keep my car for up to 2 weeks to do proper diagnostics. It's now been almost 6 WEEKS and they have NOT reached out to me ONCE with an update. We've called several times to check up on the progress and have been ignored several times and when we finally got through to someone they told us that my car has been sitting UNTOUCHED this whole time! NOT TO MENTION THEY'VE STRANDED MY FAMILY WITHOUT A VEHICLE THIS ENTIRE TIME.. that is our only car! The first two weeks I had taken my car there they told me if they did need to end up keeping my car for diagnostics then they would send me home with loaner car, HOWEVER, the following week they told me now they couldn't give me one and that I would have to rent one.. I CANT AFFORD A RENTAL FOR 2 WEEKS LET ALONE THE 6 WEEKS ITS BEEN NOW! When I asked them again they told me they just don't give out loaner cars from their location anymore. Wow, how strange because I was offered one the first time I was there! THESE PEOPLE ARE INCREDIBLY UNPROFESSIONAL, I HONESTLY DONT KNOW HOW THEY ARE STILL IN OPERATION WITH HOW THEY DO BUSINESS THERE, or I should say DONT DO BUSINESS, because my car is still untouched and unfixed! I feel like I'm being scammed! Guess I'll need to get the lawyers involved if I don't hear from them this week. Will update this review if they make things right in a timely manner, but not counting on it. Shame on them. Will never recommend this place to anyone, or to buy a Kia in general. Worst decision I ever made. I'll be waiting for a phone call this week Mr. Manager. read more

Wow. This place is under new management and ownership I believe and you can tell. As a Paso native, I like to see these kinds of teams coming in and starting up businesses that are about good customer service. We just bought a new vehicle and we are impressed to say the least. Glad to have crossed paths with these guys and ill be back again. read more

Don't go here!!!. I went to look at a car , The NEW sales manager pushed me into applying even though I said I didn't want to. I applied then they looked at my car the other guy didn't want anything to do w my trade in even heard him talking under his breathe. Then they wanted a ridiculous amount down and per month. "Dont worry , we're new so we don't wanna turn anyone down. " then I applied and haven't heard NOTHING!!! from them since. I call back and Im treated like they never heard of me.If this is how your new ownership is I don't want anything do with it. Freaking ridiculous . This was their 1st week open and that's how they treat you . Imagine how bad it will be in a month or year. read more

so let's start off I need these guys to get a raise those Colton and and James at Paso Robles Kia, let me tell you these guys are not only professional, but they give you the best fucking service, and I have gone to other other dealerships before, but I have not bought a car off their lot because of their attitude and diminishing comments to me just because I'm a woman but these guys are the complete opposite. They are trying to make money, but in a professional manner, they still never said anything regarding me being a female not only did they take me under their wing, but they also give me the best prices, best options and everything from the attention span to driving five cars and the paperwork easy breezy not only did they provide me with an exceptional experience, but they also provided me with some laughter and understanding these guys are the fucking best and if they don't get a raise soon, I'm gonna be a very unhappy customer and I will barge in here and make sure it happens because these guys deserve not only a raise but much more I hope their wives realize that because their work will not go undone without a good word. read more

Had a great experience with Paso Kia today! My Kia Soul needed quite a few things done, including new tires. Scheduling the visit was super easy. Everyone was friendly on the phone, and in person. I needed a shuttle ride to and from the dealership, and it was quick and easy. Sean (Shaun?) In Service was great about explaining my options, and being upfront about any additional charges I might have. I really appreciated the staff being conscientious about wearing masks, also. When it comes time to buy a new car, I'll definitely shop there first. The employees spoke highly of the ownership. read more

Ivan Mancilla was a pleasure to work with. He is very nice, honest and informative and knows his cars.

What a delightful dealership! We bought a darling Kia Sportage, EX ...loaded with all the bells and whistles. James and Jordan helped sell us this amazing car. So happy to have this dealership in Paso Robles. Wonderful car buying experience! read more

SCAMMERS Do not buy anything form these jerks. I've had nothing but problems with my car I bought from them and every time I attempt to deal with them they are incredibly condescending and rude. Noting about buying a car here has been easy or pleasant down to the hand written warranty they sold me (portfolio didn't even have me in their system even though I'd been paying for it) and they seriously tried to limit it to THEIR mechanic who's previously ripped of several people I know here in town. Seriously just don't. Buy from literally anywhere but here. If I could give a zero I would. read more

Great Service Dept. I bring my Kia here for maintenance and tires. I've never needed a repair yet, after five years. Great waiting area too. Nick who takes care of you at the desk does an amazing job. read more