WONDERFUL 5 STAR SERVICE *****
This morning, I turned on my computer and I had a critical fail that could not be repaired.
Luckily, I have an ipad and searched for repair companies near my home in Shelton.
I came across Techline through YELP! Seeing their reviews, I bi-passed them in favor of better rated companies, however when I called those companies, I didn't feel good about them. So I decided to call Techline and I was so happy I did! Firstly, they offered to come and GET my laptop, which put me in seventh heaven...it was a snow day and I really didn't want to drive. They arrived, on time and as promised. I met Guy who works there (really great, very knowledgeable) and explained what was happening with my laptop. He felt strongly that it was mostly likely my hard drive...NOT GOOD! I am a small business owner and my computer is my means through which I make money. My files had not been backed up-I know stupid. However, Guy said he would do an evaluation and call me. I explained to Guy my concerns and he told me not to worry-he would take good care of me. Of course, it was my hard drive and I was in the middle of several projects and really was under a time crunch. Guy promised he would have my computer back to me within 24-48 hours and I told him how critical it was to recover my files. To make a long story short, Guy had my computer finished within 18 hours and recovered all of the files off the hard drive. I got my computer home and managed within a few hours to download a virus when I purchased a software package on line-now I know what you're thinking-it was late I was trying to catch up, anyway....I called Guy the next morning and he re-repaired my laptop in the same day. I know I did some major damage because I had popups all over the place along with voices telling me I had issues. Guy, ever patient, ever kind made sure he downloaded some additional programs that would help prevent me from these viruses in the future. He reloaded the software I purchased online properly and even made me a disc!!! He even downloaded a program so that if I have issues in the future, I can call and he can see what is happening. I really appreciated the fact they when I went to get my laptop, they were very through and when through the entire computer with me and changed anything I didn't like. Throughout this entire process, Guy called and kept me informed and I was VERY well taken care of. read more