This review is based entirely in my personal experience. FixAppleNow is not as ethical as you may think. I was quoted $175 dollars for a brand new unibody keyboard plus labor for a MacBook Unibody 13". Later during the day I was called to confirm that a replacement for a new keyboard was necessary and in fact it was $179 and not $175 because they had quoted it wrong. "That's fine", I said. It happened, to my surprise, that they replaced the keyboard for an used one instead of a new keyboard as I was quoted! This is by far the most deceiving people I have dealt with in a long time and I will take the time to explain it to you why. For many customers not understanding what they are getting for their money this might be fine. I'm an ACSP myself (Apple Certified Support Professional) and I could certainly do the work they did for me for a far better price. A brand new Apple Unibody keyboard can be purchased from sites such as Ebay or Amazon for $70 - $90 dollars. Didn't wanting to wait few days on the shipping and willing to gift that Macbook Unibody to a relative as soon as possible, I hired these thieves to do the work for me. The keyboard, as any other used piece of hardware, had scratches on it from daily wear and tear. I kindly asked Ana (the employee that "will take care of you" when you get to their store) why my keyboard had been replaced with a used keyboard when I had been quoted to pay for a brand new one. This lady is dishonest in my opinion, beware. She is the one that answers the phone all the time and also the person who will give you a quote. Instead of addressing my question and showing concern for what was happening she went off by asking me: "Is that a problem for you? - Pointing to the scratches on the used keyboard. IN FACT IT IS! How does she even dare to face a customer that she has personally quoted a price for a job with such disrespect? A customer pays for a brand new item, a brand new item is due to be delivered! To make the long history short, I was presented to the technician who did the job (this is the first signal of a run-around). I had to take the time to explain him that I knew that what I was getting was just plain wrong. Just so you know, when an unibody macbook keyboard is replaced you are replacing the entire top cover of your macbook's keyboard. It's all a one piece item! that includes the hand rests on both sides of the keyboard and it may or may not include the trackpad depending on where you buy the replacement item. You shouldn't expect your new keyboard to have any scratches at all! - I got a $10 discount. Finally, my real concern goes beyond me to all other daily customers who use their service without knowing that they may not be getting what they are paying for. Quoting/pricing for a new item and replacing it with a used one is not bad customer service, that's call deceiving advertisement! Also punishable by federal law. I wasn't looking for a $10 discount! I was looking to get a broken item replaced for a new one as I paid for. Customers are interested in what you can do for them. What you can't do is not relevant. Not it is relevant a $10 dollars discount when a customer finds out that he/she is been scammed! Beware! It is not problem to replace your broken item with refurbished, used, fully functional ones. The real problem is that you may think you are paying for a new item replacement when you are actually paying for used equipment. These people must be audited or investigated. Take their business data/ invoices, analyze what kind of hardware they have replaced on customers' equipments and compare it to their stock and inventories. I'M CERTAINLY SURE, BASED ON MY EXPERIENCE, THAT THEY WILL BE FACING A JUDGE IN A BLINK OF AN EYE! Be very careful when dealing with these people, try to understand and get as much information as possible before you use their deceptive-service. read more