The staff at Driven was so helpful. I lost my brakes and was unable to move my vehicle. Driven has…read moretheir own towing truck so they were able to come pick up my vehicle and take it to their shop. They were very responsive and I needed my car so they tried to repair it as fast as possible. The communicated the issues to me. The pricing was very reasonable in my opinion compared to other places I've seen. I'm glad they were there to help me in a time of need.

Just had an unfortunate experience with this business. After install of door window switch, my car…read morebattery was drained. I returned my car to them and they recharged my battery, but did not check their installation of the door switch or advise me to bring the car back in to check the fuse box. subsequently, I took my vehicle to the dealer and they were able to perform the drain test and install a new door window switch. The window switch purchased at Driven Autorepair was under warranty and the manager wouldn't give me a refund on the defective part. I was the part could only replaced. Advising potential customers of their policy and you have no choice other than to use their services when a part is under warranty. The manager would not take fiscal responsibility for the potential faulty part they purchased and/or the potential faulty installation they provided on my car. I lost over $800 dollars trusting the integrity of the services provided by this company. Buyer Beware!

My daughter's car was almost overdue for inspection, we knew it needed new tires, timing belt and…read morewater pump. Friends recommended C&C. I just stopped by. I shared that I had my daughter's car because she was going to be out of town for several days and asked if there was anything they could do. We also wanted a lookover just to see if the old car was worth putting the money into. C&C was great. They said they could do a courtesy inspection if I could leave the car. I did and in less than a week they were able to do all the work necessary by just squeezing me in. The entire staff was great. I think I will begin using them as well. There prices were better than where I had previously taken my cars. Again, they were great and I felt they really bailed out my daughter.

Fast service quick turn around time. It took less then three days to get the car repaired.read more

I dropped off my car after hours due to the plastic mud guard having come loose and having had it…read moredamaged through dragging on the highway. There is a whole system set up to drop off the car, leave the key in an envelope, put a message on the envelope, and then drop the whole thing into the mail slot so it is locked in the office. I fully expected a multi hundred dollar estimate, with a new part and labor, but it wasn't that way at all. The estimate was $70 (including $20 for the state safety inspection). It was of course a simple fix, but kudos to this shop for being honest about it and not trying to upsell, up charge, or do anything other than what was needed. I wish more auto places would be like this, but until they are, Arlington Auto Repair on Four Mile Run is the place to go!

Went in for an oil change and they ended up breaking my oil filter cap and charged me for the…read morereplacement. Dirty business ethics, i do not recommend at all.

Today I visited the ourisman Fairfax location and the experience was not good to say the least…read more Upon arrival, only one associate, Agner Hernandez properly greeted and checked me in EVEN THOUGH I was not his appointment. James Case was very passive aggressive during the interaction. I said Brookmoor with two O's in brook and moor in which he replied I thought there was only one way to spell Brook while coincidentally spelling MOOR wrong, hence the spelling correction prior to the mistake. After receiving a video from the technician, I walked up to the front to confirm if my car was ready for pick up in which he replied we literally just picked it up. Well I did not know that which is why I even initially got up to ask a question. Honestly I would not return to this location and I hate that I had to get my car serviced here rather than from the place I bought it. The auto collision team is better than this and they're not doing anything spectacular as front desk assistants. I give it three stars because they had sea salt and vinegar chips and free water. Hip hip hooray

On September 5th, I brought my mom's car in for a safety recall and while I didn't plan on spending…read moremoney on this specific visit, the service I received from James Case was completely unacceptable. I have been to several Toyota dealerships in the past and have never been treated like this. When I arrived, James didn't greet me at all. Instead, he just demanded information with one-word questions like "Name," "Zip," and "Car." The day before, customer service offered me a shuttle or a free loaner vehicle when I booked the appointment. But when I requested this, James refused to provide it so I had to Uber home. After taking my information, he walked away to my car without asking for my key. He then got angry at me, "I told you I was going to your car." Because of his incredibly rude behavior, I ended up declining all additional services that were offered to me. James gave me every reason to avoid this service department in the future. The only saving grace was John at the pickup desk. He was incredibly nice, informative, and helpful. He walked me through the paperwork and explained the next step

I needed tires asap. Of course there are many options in my area. However, my friend suggested that…read moreI go to Firestone, because of her great experience. I dont like cutting corners or saving a quick buck when it comes to my car. Firestone is known for having quality tires. Although the reviews looked mixed, I took a chance. I called as soon as they opened. I told them what I needed, although their online booking site, said no appts till Sunday. I was able to get in to replace my tires. ****Josue gave excellent customer service. Told me about my tires and how my flat happened, and explained about tire care etc. Their waiting room is comfy. I was out of there in under 2 hours. Shop area was clean and organized. I definitely recommend this place for your tire needs. Dont skimp on your car needs to save a quick buck, cuz in the long run it will cost you more. I highly recommend this place.

Laughably incompetent. They messed up the alignment worse than it was originally. Steering wheel…read morewas crooked, measurements were in the red on their own sheet. Mistakes happen, so I came back and asked to redo the alignment, showed them their own sheet and said the wheel was crooked after the alignment. They said (1) they don't do rear alignments on Toyotas (???), (2) the car has unspecified issues that don't allow it to be aligned, (3) they would need additional payment to do the steering wheel correction. When I pressed them on what the issues were, they refused to commit to anything. Nothing was written down. Truly baffling that these people are running a real shop. I asked to talk to the alignment tech and they said he can't speak English. So how can he understand anything? Is he just guessing? I'm willing to bet they don't have anyone trained and that they're just winging it on each alignment. I talked to Rose and Arbor (blond ponytail man). They kept pushing for more money, and they said I already got an alignment so I shouldn't be greedy. Very rude while I spoke very politely. I went to Midas down the street and they fixed it. No issues with the car were identified, perfect alignment, 45 minutes. The before measurements (after Firestone's alignment) were way off. Extremely unprofessional. Go here if you want your car to go 4 different directions while driving straight!