Kept the car way longer than said they would and very poor communication answering questions

Chai is a master BMW technician and expert in European car brands. He does phenomenal work, does what is needed, and saves you money! He does the things that are essential to the function and performance of the car but avoids things that can wait or frankly don't need to be done- UNLIKE all of the BMW DEALERS (previously I wasted thousands at BMW Sterling before I knew Chai). I take my 2013 BMW 7 series to him and he does an outstanding job in repairing my car problems and maintaining my vehicle. He's honest and sincere as is his wife Toni who runs this shop. Have you ever dreamed of a BMW auto mechanic that does repair work so well and doesn't charge you till you're broke? These good people at BMC Automotive are the solution that us BMW owners have longed for. Incidentally, I'm going to bring my Audi A6 to him as he has expertise in a range of European cars! Thank you BMC automotive! read more

These guys call themselves a BMW specialty shop, but they certainly didn't seem to know what they were doing with mine! Plus their customer service and communication is poor. First I was told "No problem, we'll take a quick look and we won't change you the diag. fee." Nope... they charged me $115 without warning saying it took them "a while to figure out". Next they said I really should replace one pump so this other pump doesn't get damaged later. Confirmed with the dealer and another shop, this is 100% false. Finally, they didn't know how to lock the keys in the car so I could pick it up after hours. I've never had this problem with other shops and this car. Hope they're happy with my 115 bucks because I'll never go back. read more

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I'll avoid these people. Communications is (intentionally?) poor and when took our X3 back to fix what they messed up, they tried to blame the BMW dealer's parts and not their own quality of work. Needed brake pads and they say rotors. They said that BMW dealer requires both to be changed at the same time which didn't feel right to me but I folded and told them to change anyway. Next day there was loud squealing and highly sensitive brakes. We went back and they said it was because of BMW's parts and complained about their need to fix it. They even went so far as to attempt to blame us for driving poorly. It appears they are riding on the coattails of the previous owner which, according to older reviews, was an excellent BMW master technician. I trusted them once but they killed that right away. read more

I wish I could give this place 7 stars. I've been taking my BMW's to Chai and Tony for years. Chai was a certified BMW mechanic at Arlington BMW when we first met. Chai is the most honest, knowledgeable, mechanic and person in the business. I just dropped off my 2011 BMW X3 thinking I needed transmission work for an over the phone estimate of $800.00. The same day I dropped it to Chai, he called me personally to tell me it just needed a coil for $100.00. Who gets this honesty these days? I ended up getting an oil service, A/C charge and taillight bulb fixed. If you're not taking you're BMW to this place you are missing out. This job would have cost me over $1,000.00 at a BMW service place. Thank YOU Chai and Tony read more

BMC Automotive has recently changed ownership. The previous owner was a master technician and provided very fair prices and quality work. On my recent visit, I found that they were charging 25% more than the other BMW certified shops in the area for the same repair work. Since I had committed to the repair, I could not back out. However I will avoid going back to them for any future work. Apparently, their labor costs are much higher than other BMW certified shops because they take longer hours for the same repairs. As an example, work quoted at $600 at 4 other reputed shops was quoted at $850 by BMC. They also refused to reduce their price after I made them aware of this. Disappointed at being over charged, and would like others to avoid a similar situation. read more

Chai and his team have been exceptional in our every interaction. They have saved us (checks notes) several thousand dollars on several major repairs as compared to the quotes from the local dealership. I could not more highly recommend them. read more

I discovered Chai and BMC Automotive a few years back while searching for a BMW mechanic to fix an oil leak another shop was unable to complete. BMC was knowledgable, immediately solved the issue, didn't charge an arm and a leg, and Chai even let me use his car overnight. I'm on my second BMW and Chai and his team are still my go-to mechanics. They're honest, extremely knowledgable, and great to work with. Highly recommended. read more

I took my BMW to have work done. A day later they told me I needed much more work done and that they would need approximately 4 or 5 days to complete everything. After contemplating the estimate, which was several thousand dollars, I decided I would try to have the repairs done elsewhere; suddenly what was supposed to take 5 days was magically done that morning. They charged MSRP for BMW Parts (even BMW dealers only show those prices so it looks like their actual price is a discount). It's doubtful they even used genuine BMW parts. Also, I believe some of what they "repaired" was probably not in actual need of replacement, but more in the "while we're in there, let's replace stuff that *might* go bad" category. All-in-all, I wish I had just gone to a BMW dealer; I got charged the same (or more) than if I had. I would never go back to these rip-off artists again. BEWARE read more

BMC is the absolute best, hands down. We have taken all of our cars here over the years and continue to. They are the most helpful and reliable for BMW maintenance, care and repairs and are much cheaper and nicer than the dealership. Chai and Richard are absolutely awesome at their job and are great to speak with. We will not take our cars anywhere else. read more

Great service. Took my BMW in for a new starter. The mechanics are great and explained to me all my options.Service was done fast and on time. I would recommend BMC to service BMWs to all my friends. read more

This is my dream auto shop I have been looking for. Chai, the mechanic, was very friendly and very helpful to advise me what I really needed to have my BMW 760Li be maintained right now and what I can hold for a while or for a few month later. The important thing is that the services he did for me was so fantastic and incredible. Much, much lower than I had my car got the services with the BMW dealer shop. Chai, I love you and I won't go anywhere else anymore!!! Excellent job!!! read more

I was in a bind on a 90 degree hot day with my ac blowing hot air and these guys took care of the problem in under an hour. The facility was clean and the waiting area had cool ac. Very professional and upfront. Loving the cold ac in my car! read more

Came back from a longish trip overseas to find that my beamer had been leaking water all the time while I had been gone, and had now settled in a nice pool in the back passenger seat carpet. Add to that, the polar vortex, entirely killed by battery, and beamer refused to start. They did a through leak test to see where the water was coming in, and ended up fixing sun roof - prices are reasonable, no complaints. Thanks again.. read more