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Team Enoch - Arlington

3.9 (98 reviews)
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Services - Team Enoch - Arlington

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

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New valve
Marco R.

We paid exactly what was quoted, and nowadays, that's a win win. The quote included the water heater (and the same brand they were replacing, they are 28 years old). The plumbers arrived to swap one of our water heaters, located in the attic, and the worked hard draining and bringing it down without scratching anything. They installed the new one, and cleaned up everything, we were so happy, we plan to let them swap the one in the garage as well, thanks Team Enoch.

Crack Ceiling
Vernell J.

Subject: Formal Complaint and Request for Reimbursement Due to Property Damage Caused by Team Enoch Technician To Whom It May Concern, On June 17, 2025, my daughter selected Team Enoch for routine air conditioning maintenance at her property after reading your 4.9-star rating on Angie's List. She expected professional and reliable service. On June 18, 2025, your technician Tyler arrived at the residence for the scheduled maintenance. During the visit, Tyler strongly recommended a blowout, which my daughter initially disagreed with, but he insisted it was necessary to prevent future issues. Unfortunately, within a couple of hours of his departure, my daughter received a video message from her tenant at 4:46 PM, showing a leak in the ceiling. She immediately called Team Enoch. A representative informed her that Tyler could not return because he had to pick up his son, and no other technician was available that evening. We were told someone would come the next morning. By the following morning, the situation had worsened. At 8:15 AM on June 19, we called again because the leak had intensified and the ceiling was now cracking. Jess, your representative, stated Tyler would arrive around 8:50 AM. I requested a supervisor to accompany him due to the severe damage. I also sent photos to Jess, who confirmed the issue was documented and said she would instruct Tyler to call a supervisor on site. However, based on the video footage from 9:17 AM, Tyler did not contact a supervisor while on site. In the video, he tells the tenant that the cause of the issue was a faulty installation--specifically, a PVC pipe that had not been glued properly, and that it came loose when he performed the blowout. He stated Dry Force would be sent out for clean-up and that the company owner would discuss insurance coverage with my daughter. We later learned that no such conversation occurred with the owner, nor was any formal plan in place to cover the damages. When we called Team Enoch again, your representative said Dry Force was being dispatched. This gave the impression that your company was taking full responsibility for the restoration. However, later that day, I received a call from Steven, the supervisor, who stated Team Enoch would not cover the damages, blaming the original installer of the unit. I asked whether your technician should have checked all the AC lines before and after doing the blowout, and he responded "No", shifting blame entirely to the installer. I then hired Farms Construction Co., whose technician evaluated the system the same day. He confirmed that a certified technician should have inspected all lines before and after performing a blowout, and that failure to do so directly caused the pipe to loosen and leak, resulting in water damage to the ceiling. I am attaching the following: The video of Taylor's admission Documentation and a repair proposal from Farms Construction Co. totaling $3,140 The original Team Enoch invoice for $305, and the revised bill for $125 (excluding the blowout charge of $180) Given the facts: Your technician failed to properly inspect the AC lines before performing a blowout. The resulting leak caused significant property damage. Your company delayed in addressing the emergency, further worsening the damage. The supervisor refused accountability despite video evidence and a professional third-party assessment.

Fan scraping on wall.

Update: They finally responded after my 1 star review. But they did made good on replacement. The brand new condenser was installed on 11/17/25 without any hitch. We bought a brand new Trane HVAC system from Team Enoch for a little over $14K. They came and installed on September 30 at 7a.m. and finished at 4p.m. There were 2 young men installing the air handler inside our home and 1 young man installing the heat pump outside. When they were assembling the heat pump together, we noticed the spine fin coil that was wrapped around the inside was dented/bent. Pointed it out to the installer and he tried to pull it straight but couldn't. He said it is probably from transport or it was from the mfg. themselves and assured us that it does not affect the system in anyway. Didn't feel easy but had him installed it anyway. On October 19, heard some scraping noise from the heat pump while working on the yard. Takes a look and see that the fan was scraping against the wall when it was running making those scratching noises. Also saw the dented/bent spine fin coil sagged a little more than before. We immediately called Team Enoch addressing the issues and they sent a tech out to inspect. After the tech checked, he said he couldn't find anything wrong. Pointed out the dent and the scrape marks, he said he was sent out to inspect something else and refer us to call back to CS. Called CS and they said they will check on it and will get back to us. On October 20, I got a voicemail message from Team Enoch saying the same thing the installer said and referred me to call the manufacturer Trane to verify if we are feeling uneasy about it. On October 21, called Trane and they wouldn't tell us anything. They told us to call one of their authorized dealers for second opinion. Called one of them company and they said they have to come out to inspect in person and with a charge of $80. We declined. I called Team Enoch immediately repeating all the issues over again after finding that the dented spine fin coil does affect the efficiency and longevity of the system from online searches. She said she will send the message over to the install team and they will get back with us. On October 21, received a text from a Customer Satisfaction Manager asking for feedback on the install team, etc. On October 26, replied to the Customer Satisfaction Manager repeating all the issues and even sent her pictures. She never replied or called back. On October 27, wrote to Team Enoch on their website about the issues. As of October 30, one month in from the installation of the HVAC system, not one person from Team Enoch called, texted, or replied to my email to resolve the issues. Being seniors, we seemed to be an easy target to be taken advantage of. We are ignorant so we have to rely and put our trust in this company to deliver on their expertise and promises. So disappointed and heartbroken that they did not. Just don't know what to do anymore.

leak through the ceiling

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6 months ago

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1 year ago

Crew was on time, clean and professional. Would recommend for anyone needing to upgrade their system.

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1 year ago

The pricing was great, installation was fast and team were professonal. Helped me decide which A/C system was right for our home

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3 years ago

Came out next day to service my AC. Friendly professional and a great price! Would definitely use them again.

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Ask the Community - Team Enoch - Arlington

Review Highlights - Team Enoch - Arlington

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Highly recommend…read more Top Gun immediately contacted me to set up an appointment. This was at 10am on a Friday in late July. The owner came out that evening to diagnose the problem. Parts were ordered. Monday I get a call from Allie explaining how long it would take to get the parts from the manufacturer & when to expect my AC to be fixed. Allie was friendly, kind, compassionate, & helpful the few times we spoke. Excellent customer service! The following Monday (yesterday) Arturo came to replace the coil in my attic. I was told in advance that it would be an all day job. No problem. Arturo walked us through & showed us the problems that caused our AC coil to need replacement once the old coil was out. It was fantastic getting a mini teaching lesson about home AC. He took the time to explain the possible issues with the unit outside too. At the very end we ran into a problem. Arturo said he would be happy to stay & troubleshoot, or come back today. No point to come back out even though he'd been working all day. He quickly found the problem & the AC was up & running. Kudos to Arturo! I know nothing about AC repairs, but the cost was reasonable to me. I actually had to raise my AC a few degrees because my house was so cool this morning. Humans & dogs are very happy.

Flex Air Heating & Cooling - air conditioning service

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A great company with a crew that is honest and has integrity…read more The initial diagnosis for my system didn't solve the problem so there was no charge for that part. We had to replace the whole outside unit to get the system back in excellent condition.

It may be hot and steamy outside, but it is nice and cool inside. We had been in our home a few…read moremonths, when temps started to rise and we turned on our AC. Outside temp was up in the 90s and inside it would not cool under 79. We called Flex Air on a Thursday afternoon and they came out the next day. They took their time to review all the equipment. They listened to what our needs were. They ended up giving us 4 different options to choose from on how to proceed. They showed us a side by side preview of all 4 otptions and then went into details of each one. This included two with repairs and two with full right replacements. They took their time to answer all of our questions not shying away from the positives and negatives of each option. This gave us a clear picture on how we felt we needed to move forward. They came out the following Monday to put in the new equipment. During install they were polite and friendly, again answering any questions we may have had. We have been using it a week now and everything is running great and nice and cool. We also love the new thermostat. I appreciate them being upfront with us. Again listening to what our needs were and they did not try to push some high end products with a bunch of bells and whistles that we did not need. My wife and I are very happy with service and product. Thank you So much!

Comfort Land Heating, Cooling, & Plumbing - Call us today!

Comfort Land Heating, Cooling, & Plumbing

(13 reviews)

My AC went out Saturday night so I made a yelp project and instantly got in touch with a lot of AC…read morebusinesses in the area. I chose Comfort Land because I related to who I communicated to and was able to establish good communication with them at a, albeit weird hour (Saturday night 9pm). The person I talked to, Will, was very upfront about the pricing. The price was 49$ for a diagnostic visit. I also asked if there was a cancellation fee in case the AC worked itself out, no cancellation fee, and he also recommended some YouTube sites to see if some of the basics could be ruled out on the costumer side. I appreciated that and after doing some price comparison with 2 other companies, one of which tried to upsell me on a yearly plan, I decided to go with Comfort Land. I confirmed the appointment time on Sunday and on Monday they came early afternoon. I was not here when they originally came and my husband interacted with them, he had a favorable opinion. I had done my own research that morning and realized that the problem was likely inside the house since the outside unit was spinning normally and the refrigerant line was cold, but nothing was blowing in my house so I thought it was likely a motor blower issue. they confirmed that they found that the motor blower was not working. they also said the auxillary drain pan was very rusted (like around 2-3 feet of rust on the pan) I like that they documented everything very well and showed and emailed us pictures of what they found in our attic. I felt very comfortable and confident that they were honest and did a good evaluation. They called and had a motor blower and new drain pan delivered from their storage facility and I think the two of them waited outside the house for like 90 minutes for it. I think they came around 1pm, and left around 5 pm after installing everything and left after they made sure the AC was working, including measuring the temperature that came from the AC. In regards to the pricing: It was 2600 to replace the motor and change the drain pan. I did a search on HVAC subreddit and it seemed like that price was reasonable. My husband and I are very grateful for their prompt service, their handwritten evaluation that not only evaluated the immediate problem, as well as overall health of the AC system we had and the degree of wear and tear on some of the other parts. I feel comfortable recommending this company to friends and other people. Please keep up the good work everyone!

We had a great experience with our technician, Brandon. He was incredibly hardworking and…read morecommunicated clearly throughout the entire process. He spent nearly 1-2 hours on a Sunday thoroughly diagnosing our AC issue, only to discover it was actually an electrical problem outside of his scope. I really appreciated his honesty. he didn't try to patch something up just to charge us more.... Instead, he pointed us in the right direction and helped us understand exactly what needed to be done. Even though he couldn't fix it himself, he still spent extra time helping, and the visit was only $39. No surprise fees, no pressure!!! Phew! Once the electrician came out, the AC was up and running again. We're so thankful Brandon helped us get to the root of the issue.

Team Enoch - Arlington - hvac - Updated May 2026

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