My recent new car purchase was a pleasure due to the friendly and knowledgeable salesman Nathan. He was extremely patient with my questions regarding operating my new vehicle. My car was spotless and ready for me to drive away once the transaction was completed. I will return to Team DGDG when I purchase my next car. read more

I absolutely love Team Superstores!!! My fiancé, Jerry and I went car shopping at Team Superstores in Vallejo a few weeks ago and had such an amazing experience. This was my first time shopping for a new car and I have to say was one of the best experiences I could ever have imagined. Our overall service was nothing less than outstanding! Alaric Sales and Mike Voss, along with the rest of their amazing team (Sean Shahid, Doug Havard, Kenny Ross and everyone...) delivered incredible and exceptional service. We were very blessed to have Alaric assist us and show us around. We had an idea of what we wanted going in and Alaric educated us on all the vehicles and truly made us feel that he was invested in us. His professionalism and passion shined through and we would go back to him in a heartbeat. The entire team was patient with answering all of our questions and had such great knowledge of all the cars. Their attention to us and to the details made us feel so great. Everyone smiled at us, asked us how we were and never left us without anything being unanswered. You could truly feel all the love, warmth and welcoming once we got there. What stood out to me the most was the sense of family, pride and loyalty everyone had with one another. You could tell everyone truly cares about each other at Team Superstores and that is a team I want to buy my cars from. We will definitely be buying our cars here from now on! They are an amazing team! I can confidently say that we will be buying our cars from Team Superstores for the rest of our lives. We can't wait to come back up to Vallejo to get our car maintenanced, just so we can see the team again! Thank you to everyone who made this possible and we look forward to seeing you again soon! ~ Shannon & Jerry read more

For oil change, it took 1 hour and 15 minutes. And when the car was ready it was sitting on the lot for 20 minutes. There wasn't enough service worker to help. Overall it took way too long. Almost two hours and this was a appointment oil change. read more

STAY AWAY!! They'll steal your money without a 2nd thought! I went in today to program a keyless remote for my 99 Cadillac Seville. 1st of all they charge 75$ for this service (which takes them a whole 10 mins to complete) but I figure I want it done right so ill pay.They then tell me my remote does not work & they cant program it.Now I admit I purchased the remote on eBay,so I figure ill exchange it & come back with a new one.but of course they charge me the 75$ anyway & tell me ill have to pay it again when I come back.they then offer me a new remote for 90$ but if I buy it I STILL have to pay the 75$ programming fee!! Horrible customer service I'm never going back ...ps I just bought my 2nd Cadillac (07 STS) & was considering coming here for any maintenance & service...NOT ANYMORE!! read more

These guys have always been so nice and extremely professional in all my visits to them. The service department is very nice, and know what they are talking about. Sean is the person I usually deal with there, and he remembers who I am each time I call and greets me with a smile and a handshake every time I go there. I used to take my '03 Cadillac CTS to Jenson Motors in Napa, but when they closed, I began going to Team Superstores in Vallejo. I have been in there for a couple oil changes as well as some serious electrical problems and other motor issues. Every time I go in, I am greeted with a smile, and treated with the utmost respect. They are speedy and call me to let me know what is going on with my car rather then me having to go out of my way to pester them unlike some shops I have been to in the past. I highly recommend them for any service needed. read more

They lied to us about unnecessary repairs trying to say I needed a new transmission. They told us they performed work that they didn't actually do (specifically, they didn't reset the diagnostic codes that caused the check engine light to illuminate even though they said they did.) We asked to speak to the service manager and they told us he was out to lunch. We asked if they could page him, then they told us he was in a meeting. Also, they changed the work order to protect themselves against possibly complaints to the BBB. Stay away from these people, they can't be trusted. And I thought the dealer would be more honest than other repair shops, boy, was I wrong. read more

We came to this dealership to service our 2016 Cadillac XTS; the original dealership was too far. Since December 2017, this dealership has attempted to fix our car 5 times for the same issue. The car was sluggish and jumps upon acceleration from a stop. It was very frustrating; however, our service advisor is FRANK NOVOBILSKY was AWESOME jewel and very reassuring that they were doing everything to accommodate us and fix any issues. Since the car was still under warranty, we did not have to pay, and they gave us a loaner vehicle. He was very honest with us, and we appreciate that. Additionally, an employee named QUEENIE who works in the front reception area was wonderful. My family is currently going through the GM repurchase program since our car qualifies under California's lemon law. FRANK introduced us to the service manager. The service manager was very helpful with promptly contacting headquarters and providing all requested information. FRANK, QUEENIE and the service manager get a STELLAR RATING (5 stars) from me. I had concerns with a few service employees who were rude or lacked great customer service skills. On various occasions, we visited the service office. Some employees just stood there and never asked me or my husband whether or not we needed help. On the last visit, we were standing there for a long time; they did not even smile. It was not busy. My husband finally got frustrated and said, "Hey! is Frank here?" They went to get him. Frank apologized for it but he shouldn't have to. There were questionable skills for at least one technician. I am very leery about whether or not the mechanical skills of my service tech are competent. I say this because my car's issues have allegedly been fixed after 5 attempts. I don't know if it been fixed because I was informed that the issue was resolved each time we previously picked up our car. I refuse to drive it now. I am waiting for the completion of the GM repurchase process. On December 7, 2017, we informed the dealership of the issue. We requested a loaner vehicle. The dealership was out of Cadillac loaner vehicles; therefore they loaned us a vehicle from the Enterprise Car Rental company located on-site. We were very disappointed considering they put us in a 2018 Chevy Cruze instead of a comparable Cadillac vehicle. We received our vehicle on December 12th. The invoice for this service indicated the cause of the problem was due to a broken weld on bank to the catalytic converter. On December 14th, we brought our XTS back to the dealership for repair since the issue was not fixed, and the check engine indicator illuminated. We informed the dealership that the problem was not fixed. The service invoice stated that the problem was related to the new catalytic convertor breaking in. The dealership supplied us with a 2018 Cadillac ATS loaner vehicle from December 14th to December 20th. We received our car on December 20th. The check engine light was back on by the time my husband got back home. He returned the car on December 20th. The cause listed on the invoice states that the intermittent stuck open purge solenoid. The dealership supplied us with a 2018 Cadillac XT5 crossover loaner vehicle from December 20th to December 21st. We received our vehicle on December 21st. On December 27th, our car returned to the dealership for the same problem. The Dealership replaced HVFP and fuel pipes. They returned the car to us on January 4th. On January 31st, we went to Cadillac to discuss the issue with FRANK. He stated that the service technician that worked on our car had already left for the day. He also stated that they had no loaner vehicles. He said to check back the following day. My husband and I went back to the service department. FRANK stated that they still don't have a loaner vehicle. He spoke with the service technician familiar with our car. The technician stated that there is an open ticket with our car and Cadillac. We are scheduled to bring it back on Tuesday, February 6th, since that is the first day a loaner vehicle will be available. The dealership informed us that the car was fixed after replacing it with a new transmission. Both my husband and I have been very upset with the process. Luckily, the warranty covered the 5 times that the car was being serviced; it also covered the loaner vehicles. We would have been even more livid if we had to pay out of our pocket. I wanted to inform the public of our experience. Please note that I did not deduct stars for the questionable service attempts because I can't say with certainty whether or not the car was fixable. Instead, my stars are based on our experience with FRANK NOVOBILSKY, QUEENIE and the service manager who all get a STELLAR RATING (5 stars) from me. I did, however, deduct one star for a couple of rude employees in the service office; those few employees need to go through customer service training. read more

Since we can't give negative stars, I'll give them this 1. This place sucks, well, the repair shop that is. I thought I'd give them a try since I was fairly new to the area, and well, I got screwed and NEVER again. I promise to tell everyone I know and then realized, I can tell everyone on yelp as well. I got charged over $100 to replace wipers on my car, I DIDN'T EVEN ASK FOR THIS! WTF? They replaced my timing belt and it was worse than ever. I asked why and was told that I had berrings lose, why not let me know this while you had the car apart you idiots? I can go on and on, but I won't, this should suffice. Go to Milt's Car Service if you want real service with integrity. read more

Bought my first Cadillac from these folks in June 2011 and have been more than pleased with the service department. I am treated with courtesy and respect as if I am their only customer. And if I need a loaner car, they are right there! read more

I have bought 2 cars previously from Team and I returned looking for my third because of the great experience I had the previous 2 purchases. Although Team didn't have the specific car I was looking for. Ken Ross and Gordon Grey helped me locate what I was looking for and helped me with research on values. I doubt you'll find that level of service anywhere! Thank you, Ken and Gordon read more

Love this place! I always get help from Sean. He's always helpful and always delivers great customer service. I recommend Team Superstores V-town. Btw, make an appointment before you come. You'll get out faster. read more

This is my 3rd car I've bought from here! Service Dept is friendly & fast. Rocco is an awesome salesman, straight to the point & really tries to incorporate your new car into your budget! read more

Joseph Terry was most helpful, he provided my wife and I with great service, beyond my expectations. he understood we were looking for a vehicle better suited for family and our newborn and did a great job explaining all the features in our new traverse. He was focused and provided us with his full attention. I really enjoyed the experience. Eddy Formas made the financing process painless and was really a joy to interact with. read more

I was taken care of in a timely manner considering the service advisers were short staffed. I waited in the lounge and had breakfast while studying. The atmosphere is great you wouldn't even know you are waiting for your car to have work done. I love that Team takes care of my needs and am so glad I bought a new car from a dealership that so far seems to appreciate their customers. Brian was very personable as well. read more

I have a 2012 Cadillac CTS that I bought from Team Superstores in 2012. Every time I take my car in for service I am treated like I am their best customer. One time when we were there for service I left my wife's jacket in the car and she complained she was cold. I was going out to the car to get it and, Norman Hiedelburg, the Service Consultant took off his jacket and gave it to my wife so I would not have to go and get her jacket. He let her keep it until we were ready to leave. What a gentleman. Most recently, I took my car in because I was having difficulty buckling and unbuckling my seatbelt. Sean Dodson would not let me take my car because it was unsafe. He ordered the part and he said the car would be ready in the afternoon the next day. When I called the next day to find out what time, he informed me the part did not come in and it would be another day delay. He would call me to let me know what time as I did not want to get have to drive in the commute traffic on a Friday. He made sure the car was ready early and I was able to pick it up before the commute rush hour. Not only was my car ready, it was also washed. This was the first unscheduled service I have had with my car, but ever since I bought my car, Team employes from the service department have gone out of their way to make sure they did everything to make my life was not inconvenienced. Out standing company.... read more

I purchased a car here seven months ago. The experience was fine, though I never received a temporary registration. Unfortunately, since purchasing the car I have lost the bill of sale. I called a few months ago and was told it could not be mailed to me; I had to come in. Today, I visited to pick it up, for I need the amount paid in sales tax for an accurate IRS tax filing. After waiting a few minutes, I was told there would be a ten minute wait, for there was only one finance processor on duty. Since I was first in line, however, it shouldn't be long. After twenty minutes had elapsed, I asked when I might be seen, and was told by a sales associate that, in fact, there were two people ahead of me. With a five-year old boy in a tow and a daughter who needed to be picked up from day care, I had to leave. The receptionist said she would provide my post-it note with instructions to finance, but I am not optimistic that I'll ever get a copy of the bill of sale. My question: If a copy of the bill of sale could be mailed to me, why was I told otherwise on the phone and why was I made to wait 30 minutes -- without successfully obtaining the copy - when I did come in? I'm crossing my fingers that I won't be audited by the IRS. And next time I buy a car (or need service), I'll find another dealer. read more

This is by far the best experience I've had with a dealership. Everyone I've dealt with from sales (Dan) , finance , and service (Stan) has gone way beyond my expectations. I will definitely come back for future purchases. I only wish this dealership was closer to where I live. read more

Just lease a Spark EV from them. They honored the national lease deal while another dealer refused to do so. The whole test drive, trade-in and financing process was straight forward. My sales person (Red) was very nice and not pushy at all. I enjoy doing business with them. read more

Great!! Very friendly and customer service was excellent. Best car buying experience I have ever had.

Salesmen were knowledgeable. I got alot of good info and attention even though I let them know I was not buying that day. If it wasn't for the fact I got an unbeatable deal on a new car elsewhere they would got my business. read more

I worked with Eric Dittman on the purchase of my new Cruze. He was very friendly and knowledgeable of the vehicle which made the whole process smooth and easy. He was very flexible and took the time to show me a few cars in order for me to narrow down my choice. Overall customer service at this dealership was phenomenal. It was a pleasure working with the whole TEAM! read more

I had gotten a quote for a CX5 Touring from Arman online (through Edmunds) and he had extended it to any car on the lot (same model), but he was out on a delivery when I went to look at the inventory so he handed us off to Marvin, who impressed us right away. Marvin was genuine and knowledgeable, and it took him a very short time to understand my needs and my budget. He gave me a guided test drive (I had test driven the car already but I learned new features from Marvin) and then worked with me on the price until I was happy to drive the car off the lot. He and the finance guy stayed late to get everything in order, and the maintenance team detailed the car while I signed the papers, and then I drove off into the night a very happy camper! read more

I'm updating my 1 star 10/06/2018 negative review of Team Cadillac involving a very unpleasant phone call with their service department the evening of 10/05/2018. After reviewing the above-referenced negative review the General Manager of Team Cadillac, Sean Shahid, reached out to us and apologized for the experience we went through on 10/05/2018. He committed to resolving the problem with our car and to do it at no cost to us. And he did what he said he would do. For that I rate Sean Shahid at 5 stars. I also give 5 stars to the nice lady who drove a loaner car out to our house and took our car back to the dealership for service, and then returned our car to us once the service was complete. The service technician who quickly diagnosed and fixed the problem with our car also gets 5 stars. I had a number of conversations with their service department when trying to set up a service appointment to get the problem fixed, and the person I dealt with seems like a nice guy, but there were several miscommunications (wrong contact number for us, people calling in sick and not getting the word passed to the lady who would be bringing us a loaner car, etc.) which resulted in the scheduled appointment date to be missed. The missed service appointment was rescheduled for the day after the original appointment and that day worked out as planned. So I give the service department scheduling effort 3 stars. The original negative phone call experience on 10/05/2018 gets a 0 star rating (the lowest we could go when submitting the original review was 1 star so it showed up as 1 star on Yelp). But now that I am explaining the entire event from start to finish and providing ratings for each of the 5 people at Team Cadillac that I dealt with, the original contact gets a 0 star rating. In summary, 5 Team Cadillac people were involved with the overall experience that I am reviewing. I give three of them 5 stars, one of them 3 stars, and one of them 0 stars. That averages out to an overall rating of 3.6 stars which I can't do on Yelp. I've purposely rounded down to 3 stars instead of rounding up to 4 stars because we are currently about to purchase a relatively expensive car to replace our Cadillac and that is not something we had even thought about doing until we had that unpleasant experience on 10/05/2018. read more

I gave this rating because they deserved every last star!! From me stepping foot on to this parking lot all the way to the end I experienced exceptional customer service. Everyone was so friendly , they smiled, greeted you. Even while sitting in the office employees would smile and greet you. The salesman I had today was Timothy C. He was awesome. He didn't pressure me, he was extremely honest. He also got me in a 2015 that was top of the line. He worked so hard for me, especially due to the fact my credit was not so great, pretty poor actually. He got me in a car I was extremely happy with within a matter of 2 hours!! Quick service! He also went above and beyond by following me home so he can get some of my paystubs I forgot! He also set up my on star and my phone to my bluetooth in my car!! Highly recommend! ! Thank you to Timothy and your team!! read more

Chris Whitworth in the Service Department is freakin awesome. Very professional and knowledge. I will definitely be taking my car back to him every time now. read more

I complained about my sales experience to a person in service and they saw to it that everything that was promised when we purchased the car was given to us. This review would be five stars but ultimately I had to complain to get what I was originally promised so it's only four. They did however, throw in one additional item that was not promised to make it right. I would absolutely recommend this service department to anyone because the people were very helpful. As with all dealerships, watch your back in sales. read more

Bought brand new car here the end of may. Engine light came on at 3895 miles told onstar was trying to sound smart when they told me to get right away. They only get six words and here's what they were " power train engine starter malfunction" they only needed one LEMON. Service said that my computer needed to be upgraded. They also said that this happens often. I can't imagine that Im going to be without my car often. This sucks. Dont buy a first year model they haven't got the bugs out yet read more

I made an appointment to obtain an oil change at 3:00 pm. It took the dealership an hour and thirty minutes to complete an oil change. Not recommended for a simple oil change, but the staff are very friendly. read more

Gavin MacLiesh, the only person at Team Superstores to give us the service originally promised by the company through their mission statement. After a series of dead battery issues within 3 months of buying the car, this man accomplished what all the other sales/service managers were unable or unwilling to do. Thank you Gavin for your kind spirit and professionalism. Team Superstores could really do better with more people like you. read more

Alex was a awesome sales associate. He made me feel very comfortable getting my new car. I will refer my friends and family to him thanks Alex read more

I went here last Tuesday not know what I wanted to get, all I knew is that I needed a new car. Coming here from socal and driving a truck, I needed something with better gas mileage and that could still handle the hills... Alex was great!! So patient and nice and took the time to explain everything to me. I never felt pressure and they really worked with me to help meet my needs. I'm so happy with my new car and I definitely recommend team superstores, especially Alex, to anyone looking for a new car!! You won't be sorry! read more

what can i say i just brought home a new impala thanks to rocco marconni. this place is awsome ! i would definitely recommend this place to everyone. the process went very smoothly, not once i felt rushed and the crew is hilarious. if you need a car this is the place to be ! read more

I was displeased that the service dept. on Saturday's does not offer a full staff. Saturday's are only made available for basic maintenance (oil change, tire rotation, filters, etc.). IF one of your indicator lights happen to come on, you are in deep shit. There is no staff to look at it on Saturdays. I have an 8:45 am appointment for regular basic oil change, tire rotation, etc. and called to let them know about one of my indicator lights that has come on and stayed on. Dan indicated that someone will get to it around 12 or 1pm. There is no guarantee. What - I have to wait that long in between. That's only if someone gets to it. As Dan pointed out, we don't have staff on saturday's to do this. They will try their best to look at it. Wow, betcha they take a lunch break at that time. I work Monday-Friday and am not able to make appointments during these days. I was told when I purchased the car, 'No worries, we are open on Saturdays and someone is always here to help". WRONG!!! Sales people should say "anything other than basic maintenance, M-F are our best days to look at your car. read more

Thank you very much from the bottom of our hearts Rocco Maconni. It's rare now a days to have a honest consultant, sale representative who does his job very well with a genuine heart and integrity. Rocco was very precise and he was very helpful in explaining the paperwork for us. I highly recommend Rocco and he's a down to earth type of guy. read more

Alex from team superstores. In vallejo gave me. The best car with the. Best deal for. My business thumbs up

Great experience for a first time buyer!! Awesome!!! The customer service was superb! Highly recommended!!

The service writer, Gil, was more than competent...he was kind. He personally ran my car through the wash!! What great treatment. Will return to have the recommended services done there. Thank You read more

The sales and service staff are very professional and friendly especially Rocco and George .

"OMG!!! Best car buying experience i've ever had. The entire staff was very friendly, and accomodating. From the moment i met Rocco i knew this was the place i wanted to purchase my new car, and future cars"! I would tell anyone if they want great service and and competitive prices shop" TeamSuperstores" Thanks again guys!! Angel read more

The sales team is amazing and they make the whole experience of buying a car pleasurable. read more

Team Cadillac - Black Beauty - Car Dealers Near Me - Vallejo, California