WORST COMPANY. I would give it 0 star if I can. When I cancelled the internet service because of moving to another state, the customer service told me that the final bill would be mailed to me. I confirmed with the customer service that the mail would be forwarded to me by USPS if it is sent to my old address. However I never received it. Then they sent the bill to COLLECTION AGENCY before contacting me via email or phone. I used to set up auto pay for it. Can't believe I can't use the auto pay for the last bill. TRASH COMPANY. read more

TDS has huge problems with their install and customer service teams. It seems like the most critical thing. Get customers who want to pay you money connected to your service. I purchased a house in Middleton and decided to sign up for TDS rather then Charter or AT&T to support a local big business. They gave me a two week wait time and a install range of 8 hours. I thought that was a little ridiculous but I said ok and signed up. Well install day came and went and no one showed up or called. Having to reach out myself and find out what happened. I was told something went wrong. What you ask? They had no idea but they'd need to push the install an entire week. I informed them that was unacceptable, which they had little reaction to and said well we can escalate and call you back. I let them escalate and got off the phone after they promised to let me know by Noon (it was 8:00AM) what the status was of my escalation. In the mean time I called Charter who was able to install the next morning in a 2 hour time window. I scheduled the install and waited to see if I would get a call back from TDS. Well not to my surprise I did not. I called and said I was canceling the install and they seemed fine with it and told me to have a great day. Honestly if they had offered me a better monthly deal or done something to compensate me for my time and frustration I'd probably have put up with it but they were 100% fine with my not getting TDS installed... read more

I guess we should have read some other review before allowing them to install our 'super fast' internet today. We were told that we would have it over a year ago as we were one of the first in our area to sign up. They came and installed our service today and it was half the speed of Charter. When we called we were told that it was a glitch and that we would be 'whitelisted' to get our faster speed until 10/10. Didn't happen. We then tried to watch the Brewer game tonight (the one that clinches our wildcard spot) and our Hulu account thinks that we are in Denver because the hardware that was installed says Denver. Thanks TDS for making Charter actually look good. Wish we would have never switched. read more

I made this yelp account to warn people about Tds. This is the most upset I've ever been with a company. Said they would be charging me $50 a month instead it's $115. Charging me phone line taxes ($15 a month!) and I don't even have a phone line with them! Intentionally ambiguous about their internet service being DSL (ludicrously ancient technology and the cause of phone line taxes) and installed it when I wasn't home presumably because they wanted to try to go under the radar about it. The packet loss and consistent disconnects on the Internet is awful. The tv service died a month in and was impossible to get them to fix. Fck this place. I want to start a class action lawsuit on the grounds of false advertising and intentionally misleading me about costs (every time I asked they said the bill would be $50!). Avoid at all costs. I'm getting charged about the same that I was with charter for significantly inferior service. read more

This company is the worst ever, don't even merit one star. They do not give a damn about their customers, pretty unreal. Service interruptions are frequent when we get one drop of rain, no one attempts to repair this issue. I have an outage as I write this, called "customer service", went through the whole menu and they hung up on me. Do not get this service you will regret it. The only reliable service is the bill, it always comes in without any interruptions, rain or shine, guaranteed. The FCC and FTC need to look in these practices. HUGHES NET here we come. read more

I wish you could give mo stars. Tds is horrible. Our wifi would crash daily, I would have to call because resetting my equipment would rarely work. Today, I am currently on the phone because something got royally messed up with my internet. Nothintg would work. I have been on hold waiting to talk to ANYBODY for 1 hour and 18 minutes now. My kids cant do their school homework because we have no damn internet. Its absolute crap! You can never get ahold of them. I wish we had a loyal internet company who answered their phones. Complete crap service. Pretty sad I'm thinking of going back to CenturyLink. read more

The worst cable ever. I've had issue since the install. We've had 5 service call,we're stood up the first time, and they still can not fix my cable. I got DirecTV installed and works fine. CRAP service. read more

There was an e-mail change over in December. I have lost e-maill access for my account for two months. I have placed 7 calls to technical sevices. I was able to contact a 2nd tier rep today. They have no solution and are not sure it can be fixed. I can not gain access to any e-mail. There are many others in the same situation. 3 months and they have no solution. read more

They over charged me for 6 months at a home I had disconnected services in a completely different state. I moved from TN to CO and I called them to disconnect. I asked them if they would be willing to back charge me and the agent was rude and we argued. Then they hung up. Then they kept sending me bills. Then I called 4 more times and asked them to disconnect ad told them I was having this problem. They assured me it was disconnected then I got bills again in my email for services. I finally called and recorded the calls today and they tried to cover it up and credit me, while lying and hanging up on me again. I told them I will be forced to sue. they won't give me copies of my bills now and I am having to talk to a lawyer concerning this. Its sad this company would steal and overcharge families like this. I understand if they make a mistake but its mistake after you called 5 times and they keep billing. read more

After having TDS fiber optics TV and internet, "0" problems since the install! I had a pronlem the first day and they came out and fixed. (New part) and 5 months later all working great! I do not lose reception during heavy rain down pours like I did with Dish Network of which I had previous for 20 years! I negotiated a good rate for 2 years with NO contract and a free total install! I have a DVR that can record up to 4 programs at once! I have a friend who lives in another town and has Time Warner Cable and has had no internet for the past 3 days! So, I am happy that I have had no issues the past 5 months! TDS Fiber Optics is the way to go if you have the availability in your town. 100 meg download speed is over inflated! I use their wifi modem and actual download speed is around 70 megs. Uploading is an unbelivable 35 megs. TDS TV is near perfect. My only complaint is the channel numbers TDS assigns! They could renumber and make them more user friendly..... I recommend TDS over DISH or Cable however, You need to negotiate a good price with no contract! Then you as a customer has a way to keep them from strong arming you! The Customer needs to be in control! Good luck..... read more

Struggling with intermittent internet connection for years. Technicians claim it due to a tds hub connection 50 miles from my location. Everytime I call tds the first words from customer service and its management are that we are sorry and apologize for any inconvenience. Honestly the issue has been ongoing for three years and they still have not corrected it. Suggested that they provide a monetary reimbursement for there lack luster service, tds responded that they are unable to do so. Take my advice and shop elsewhere for an internet provider as they are truly a horrible provider. read more

Great speeds and good support, but no Ipv6 support yet, which Charter/Spectrum has. A hard sell if you need a modern internet connection, as Ipv6 has been the standard for years already. read more

TDS is the worst business I have ever dealt with. Bill continues to increase and service does not work half of the time. Customer service is the worst, expect a 2hr wait and then a transfer for another 1hr wait. If there were any other providers in my area I would leave, but have no other choice but to use them. Stay away if you have a choice! One star is too much! read more

I chose TDS because they are the only company to provide wired internet service to my area in rural SW Wisconsin. The Good: The technician who came to my house when I first started service was fantastic. I think that I was the first resident at this old farmhouse to have internet and they got everything up and going. The few times that I have had to call in for customer support the employees overall did a good job and were helpful. The Bad: I have lived in a lot of different places, and this is the most money I have ever paid for my home internet. It is also absolute slowest internet that I have ever had. It does okay for streaming movies, but does occasionally stop to buffer. Video calls are a challenge and I have to use the lowest resolution settings to even make it possible. Based on my experience and conversation with the experienced installation technician, it seems that TDS knowingly has insufficient infrastructure in some areas for handling the advertised internet speeds but will still charge for higher speeds without disclosing that it is physically impossible to get that service in your area. I was paying for 15 Mbps and getting ~1.5 Mbps read more

TDS feels like a scam. I have had TDS for only 2 months, and it has been nothing but trouble. I am already considering switching to another provider that will actually be reliable and reachable. They cannot fix the issues I have had trying to access my account, even after calling multiple times for various reasons, and they are almost always unreachable when I call due to "technical difficulties." If you are interested in the details of my experience with them, feel free to continue: First, I cannot access my account online, even after calling five times to reset my password. I STILL do not have any access, and every time I call I get different answers as to why it won't work. One person even told me their system only worked on Internet Explorer, which led me to tracking down a computer with Internet Explorer only to find that didn't help my situation at all. At this point, I am willing to spend hours on the phone to get access to my account solely so I never have to call this terrible company again. Unfortunately, I work during their business hours and do not feel like using up my hour lunch being frustrated and annoyed. I finally get around to calling them to not only pay for this month's service but also to maybe get access to my account. Twice, I cannot get a hold of anyone and the line only tells me that there are "technical difficulties." I call again, and I am on hold for so long that I hang up because I had to get to a meeting. I call AGAIN and finally reach someone! I am all set to pay and am transferred to their phone payment system, immediately put on hold, told through an automated message that there are technical difficulties, and I am sent back to the first automated message you hear upon calling TDS. DOES THIS MAKE ANY SENSE? Why did the customer service representative I talked to not warn me about the "technical difficulties?" Why was I not able to reach anyone after I went through the system to talk to someone else? At this point, all I want to do is pay my bill. So I go online to pay using their "Rush Payment" method, only to find that the page leads to nowhere. I tried this on 4 different browsers (internet explorer, chrome, firefox, and safari) and at 4 different locations each with different wifi. At this point in my saga, no one should be surprised to find out that the link never works. No matter what I do. At this point, TDS feels like one big scam. I recommend them to no one, and I can't wait to leave their service. read more

Stay away from this trash company if you have any options. The service is garbage. The internet is on and off all the time.

When I called the sales person to ask about TDS I said I was not certain the business would go so asked about penalties if I needed to stop the service. The sales person assured me that if the business closes, there would be no penalties. Guess what. The business closed and I was told "We changed our policy since then." What? They then went into my account and took the money. Do not give TDS access to your account and do not trust any promises made by a sales person. They are just tying to get you to sign on and do not care about promises they make. Do not trust them with access to your account!! read more

TDS is the worst ISP I've ever dealt with. Their internet is never as fast as advertised, and it's certainly never reliable. Their customer service is horrible. They sometimes don't even mail out billing statements. They charge for service technician visits. read more

AWFUL!!! My husband lost his job and we fell behind on our payment. To the point of it being disconnected. They would not even unlock my account so I could go online and pay what was behind. They stated the only way to pay is calling them and paying the bill PLUS 3.95 fee FOR calling and paying over the phone. So you wont unlock my account so I could pay the bill so ya'll could get the $3.95 fee. Crazy! I will be cancelling my service and getting internet elsewhere. read more

worst service ever!!! have to wait for hours to talk with customer service. Never been able get a good service, hate using this service as it's mandate to use TDS in my location. read more

TDS customer service is really disappointing. Called to cancel my Mother's service after her passing. Bill period was from Dec 25, 2019 - Jan 24, 2020. I called today (Jan 2 2020) to cancel and they said they would cancel, but were not able to take off the bill, even though no one has been in the house for two months and zero usage. They would not even pro-rate the month to credit back Jan 3-24. They said they aren't able which is complete BS because they are a business, they are able to bill therefore they are able to credit. They finally gave me a fax number to send my request to but then admitted that it really won't help anything. They just didn't want to credit anything. Focused on holding onto a few extra dollars rather than doing the right thing for customers. Very unfortunate and left a really bad taste in my mouth for TDS. read more

Well I've had TDSNET for many years and that's because they monopolized our area and you can't get nothing else so that gives them a chance to give you internet that sucks. They tell me it's because i live in the country but then they don't do nothing to improve it. I've got 3 families in my home. Me and my husband lives upstairs, my son and his family lives in the basement and my youngest son lives in the apartment above the garage. I've had to get three accounts just in order to get internet and is it good not really. They said they were upgrading but it started in April 2019 and here it is December and nothing is getting better. I have a lot of stuff on it but if they are a internet provider they should be able to handle it right. Yea right. I sit here on my computer and all of a suddent the internet goes off for no reason and they said that it is fine and no problems. I think they need to up their service and provide what they say they provide. It could be worse I guess but how much more worse. i have hulu and it requires a certain speed and when I call they expect me not to have internet for 3 days but nothing said about i was paying for it and no getting service. I had hughes net which isn't any better years ago and they kept saying that it was my fault the internet wasn't working and wouldn't send anyone out to look at it. I dump them and wouldn't pay the last bill I said no service no payment. So now I'm stuck with a provider who says they are improving but haven't seen it yet. read more

only gave a 1 because they dod not let me do ZERO -- Incompentent, Incapable, insensitive can't use the other words, was on the phone trying to transfer service for 2 hours, managed to schedule appoint for install they called me back with a problem and left a phonce number that you could not call back, repeated myself to no less than 5 agents, still no resolution. YOU ARENT THE ONLY GAME IN TOWN - FU! read more

This is the worst cable service I've ever had. I would not recommend them if you have any other options. The internet is fine, but the cable is terrible. They are way behind in development. I regret the decision to go with them daily. read more

Being a 15 year customer you would think TDS would be willing to work with me on cost controls. As I am in an area that has few options available I am told no options are available. if I quit their service for 90 days I can resign and get services at half the price. Customer care calls take 20-30 minutes to get a "Adviser" and be sent on to another department and another "Adviser" who read the company line that due to my location there is nothing that can be offered. I am paying twice as much for internet service as they offer in areas where there is competition or to new accounts. Terrible service that my neighbors and I have to endure until alternates are availble. read more

This company has the worst customer service around the Madison area. We have a cable line that runs from the telephone pole to the house that one of our trees is interfering with. The tree service is here to cut some of the branches from that tree but we needed to have TDS come out to drop the line. (So it doesn't get damaged) Contacted them last Tuesday, they said they would be out here on Thursday. Never came. Contacted them on Thursday, they would be out on Friday. Again, never showed. Contacted Friday, said they would be here at 8am sharp Monday morning. (Tree service started at 8 on Monday also) It is now 9:10am, and the tree service is doing all they can so they don't have to cut the line. The tree service has permission to cut the line after several attempts made to have TDS come out to drop the line. Don't have high expectations for any customer service from TDS... They are awful, unreliable and take advantage of people and their time. read more

I just received the worst service and I am extremely disappointed. I am a very loyal customer who has used TDS tv, internet, and phone for years. Unfortunately, I had to cancel my tv service with them because I couldn't afford it any longer during this hard time. I called them, canceled, and said how I would return once times went back to normal. I received the box to return my 3 boxes. This was two weeks ago. Now today, I got charged the total bill INCLUDING tv again. So I called them and I patiently waited on hold for 30 minutes while the lady was talking to her supervisor about what to do. So when she gets back on the phone with me, she tells me I should just pay the difference. I told her it already charged me through auto pay and she said she would credit me for next month. First off, with money being tight, taking out extra without me expecting it, it really put me in a bind with my bank account. Next, when I told her to please make sure that the correct amount is charged next time so this doesn't happen again, she responded in a huffy voice, "Well if you would have told me sooner that you had autopay set up, we wouldn't have charged you that much." This made me very upset because I CANCELED, so I wasn't expecting you to charge me extra. And you should be able to tell if I have autopay. She also told me the price would go up from $85 to $107 because I wasn't bundling anymore. No one told me that when I called the first time to cancel. I was planning on going back to paying for our very expensive tv package once I was not so tight on money but I will NOT be renewing my service for tv. I feel disrespected and the hassle to get this solved was not good. I will also be searching for a new provider for my phone and internet. read more

TDS is the worst cable provider that I have ever had. Service periodically goes out - you call to report it, and you are on hold forever - and finally give up because no one ever answers. I would not recommend TDS to anyone. If you have another option, do not use TDS. read more

I signed up for the $29.95/mo fast internet offer with a 30 day money back guarantee. It was a disaster from the beginning. The technician showed up 1 hour past the 4 hour window. He didn't introduce himself or offer an apology. He then hung the wire through my ceiling and down the wall into my dining room because he didn't want to crawl under the house. The internet was disappointingly slow. It fluctuated between 18-25 Mbps. I called to have the service disconnected the very next day. I was assured I would not receive a bill. I offered to return the modem to my local TDS office but was told they would send me a return label to take the modem to the post office. Fast forward six weeks. I received a bill for $26.34 stating activation and handling fees. When I called the billing department I was told that I owed the money regardless of the money back guarantee. I asked to speak with a manager. I explained to her that I was looking at the offer I signed up for and there is no mention of owing an activation fee. The fine print states that a one-time handling fee may apply. My statement states that the handling fee is $14.95. The manager said she would have to pull my original order to see if I had indeed signed up for the promotional offer, which I told her I did. The manager had the opportunity to make things right but instead treated me as if I was lying. TDS Telecom's technical service is not good and their customer service is even worse. I still haven't gotten a credit on my bill. So much for the 30-Day Money-Back Guarantee! read more

Here's a scene, at Middleton's Parmenter St. recycling center this Saturday morning : I paid $60 cash to a pleasant employee who showed me how to leave 3 old TV sets. That charge might be about right for the task, if in return the city is recompensed for the costs of running the recycling center and properly processing those TVs. But the man I spoke with pocketed the $60 cash and offered no receipt -- perhaps he is completely honest and he did turn over the money to the city, but if that system operates this way generally, for sure the city will be ripped off by future dishonest employees! Insist that those workers give receipts for cash or checks, and allow residents to use credit cards, to prevent abuse of the system! Recycling well is an important task, it must be done right. read more

I want to say a huge thank you to Brent! He spent almost an hour on the phone with me today fixing issues with my internet connection. He was determined to make it work and it does! Thank you so much, Brent! read more

ABSOLUTELY THE WORST INTERNET CONNECTION I HAVE EVER HAD! Seriously makes me miss the dialup from the mid 90s. I am paying for the mid-range service speed and am seeing download speeds as low as 7Kb per second SERIOUSLY! Then you call them and they song and dance, hang up on you, or just tell you that's too bad. I've heard the same thing from everyone I speak to. There seems to be nothing anyone can do to get decent service out of them on any level. Makes me think I should have signed up with Hughes. read more

I'm stuck with this horrible connection that I'm paying a premium for and have no alternatives. Their connection speed does not meet what they promote. I am continually having connection problems. They have all types of recommendations and changed out equipment. The connection is extremely unreliable and no one should have to pay for what they are not receiving. Too bad they don't have any competition! I bet they would step up and fix the real problem. I would definitely look at changing providers if another company came into my area. I know many people in my area agree. read more

Been with tds for three years. I have three tvs in my house. Or three boxes. I needed a fouth box. They wanted to charge me $39 to program it plus $8 more per month on my bill. I have cable phone and internet with these people. I pay a good amount of money eash month. But i think it is ridiculous. To want to charge me . $39 to program abox!! Very unsatisfied customer!! read more

My first impression of TDS was that it had average speed. Not too fast, but not too slow either; and I was fine with that. Recently, the WiFi has been very inconsistent. At times, it becomes unbearably slow. Even street WiFi is more consistent than TDS'. Overpriced as well. Will be switching very soon. read more

Think twice before switching. I left charter because the service provided was so poor and expensive. As it turns out at least charter didn't cause my house to take on water, we can't say the same for TDS. Signed up, the install happened before things thawed enough for cable burial. Speed was good, then we get into April and I notice they are marking our yard for digging. I call their customer service asking them to come put in a longer cable so we can avoid tearing up my landscaping. I am referred to a manager of the burying and he adds notes to my account and says he will be in touch. Well two days later my wife calls and says they are burying the cable. I am too far away to do anything about it. When I get home the two gentlemen are wrapping up the cable burial. They service is out, we are told it will be fixed at 8Am the next day. So no internet, phone or tv... We call TDS the next morning when no one shows up. They send someone out the next day (two days without Service). Who puts down a new cable and the service still doesn't work but he left. We call again and they send someone over same day, third cable to the house and it works. Unfortunately we started seeing poor consistency with speed of internet and the TV signal pixelizes and or stalls. We call the TDS "customer service" line and basically we go through the trouble shooting stuff with them each call. THe answer is cycle the power on everything... gee sounds just like Charter. So a few calls later they send a tech out. He is one of the same techs who did the install. Jordan H.. 5/31/2109 He gets here and checks some things out, swaps out the cable from the TDS supplied modem to our computer and can't explain the poor speed. His answer is the computer is old and out of date. Yep its a little over a year old but certainly not the reason for slow internet speed. Three other computers when wired directly to the TDS equipment are also seeing slow internet speed. One is less than a month old. While Jordan and I are debating whey 4 different computers of relatively new vintage are "all too old" another TDS tech arrives. He is here to extend the cable to the house. He is over a month too late but hears me telling Jordan to get out of my house and to cancel service. Mike (the second tech) says its not our equipment and he can't explain it. Basically gives me his number to call or text to let him know when we are experiencing problems. So far no speed fix. Now to the burying of the cable. It rains again on 6/1 and we get more water in the basement. So on 6/2/2109 I decide I have to figure out why I am getting water in my basement since the cable was buried. I go look at the river rock in my landscaping and I notice that it has been moved around and there is a depression. I start moving the rock back and I find a trench filled with the river rock that is 10-12" deep and a couple inches wide which leads right to the house no soil just rocks in the trench. At the bottom is the TDS fiber cable. The trench is filled with my river rock. IN effect they created a drain field and a low spot right next to my house. When it rains the water seeps through the 3-4" river rock, hits the foundation and the seam between the foundation and the window well. The window well fills with water and the water leaks in through the window. Save yourself the suffering of signing up for TDS. Once they fix the landscaping the trench and the basement. I am going to cancel, they actually managed to lower the bar from where Charter left off for poor customer service. I have the pictures to back up everything I have stated above. read more

This is the worst service I have ever had. The stations constantly go in and out. The customer service is never available to actually help on the weekends. Who ever answers the phone tells you to call back Monday. I noticed it this past Thursday that the football game wasn't coming in and service was cutting in and out. Then today we go to watch the Bears game and then the Packers game and Fox6 station isn't working at all. I called to see what the issue was and was told that Fox6 and a couple other stations were having service issues with TDS. The best part is that the estimated date for it to be fixed is October 18th. I guess we will have to make arrangements to watch football games and we have two little ones so this will be fun. I am not paying for service for this month and we close on our new house November 4th and we will not be having TDS as out tv service provider. If there is anything you truly want to watch please go anywhere but TDS. read more

This is the worst service! My daughter is taking an online college courses this summer. It take her hours to get through a segment. When trying to take a test the service keeps cutting off eventually timing out. This service is on better than diel up. I will not give any stars, but this review will not let me post with out give at least one star. We live in the 29112 zip code area. read more

I would give it a zero if that was an option. They disconnect service with no notice and then say they have to create you as a new account and pay new customer fees read more

I hate living in the area that I do, because I am stuck with nothing but tds internet. Getting the highest speed they offer is still too low for most home based work, and their price for their slow internet is way too high. Now to add insult to injury they are charging extra for bandwidth usage over a certain gigabyte, so that those of us who use Hulu and Netflix are doomed to pay even more. If you have any other choice- I'm jealous. read more