A fair warning. I am not one to write reviews, however, given my recent experiences with US Cellular I feel it is my due diligence to warn others about their supposedly promised promotions and rebates. My husband was with US Cellular for a while and back in June they had a great promotion that prompted me to switch to them. In order to do so I had to change my phone number of 18 years but they promised a $150 promotion to switch and that they would provide a rebate of up to $200 to pay off my I-Phone. We made the switch and were given the paperwork for the rebate, which I promptly submitted with the required documents. I continued to check the progress on this rebate for 2.5 months receiving the consistent message that it was pending. Come September and US Cellular has another promotion to upgrade your phone to the I-Phone 11, promising $200 to do so. My husband goes to the US Cellular store, upgrades his phone, and checks on our promised rebate from June. We are then told that we would not be getting this rebate because we were not allowed to get the previous June promotion and rebate together, which was not what we were originally told. We provided our side of the story and at this time they graciously heard our complaints, called corporate, and stated they would give us the rebate but could only do so under the guise of this new I-Phone upgrade promotion that was currently happening. They promised to send my husband the $200 via an electronic Visa card that would state it was for the I-Phone upgrade, however, it was really for the previous promised rebate back in June that never happened. They then helped my husband pick out new accessories for his phone stating this would be paid for through his current upgrade promotion and the remaining amount of $95 would be applied to our next phone bill. He walked out thinking he had his new phone with accessories, a decreased bill, and a $200 rebate coming his way for the June mistake, which is what he was told. He receives a text a couple days later with an electronic Visa card worth $200 and doesn't touch it as he decides how he wants to use this money. Come December and he checks his account with an unpleasant surprise. The $200 Visa card balance is down to $0, he was billed for the merchandise he received for his I-Phone in September, and then was double billed for the September phone bill (as opposed to having it decreased). Nothing that was promised to him came true, he was charged extra with no explanation, and the $200 Visa card was used by US Cellular without his authorization. He returns to the store to complain and speaks to the same person who helped him in September. She proceeds to lie and says she doesn't know what he is talking about and that they don't know how to help him. They call corporate, say corporate is confused as well and that, pretty much, he is out of luck. They suggest we call corporate ourselves, which I then do. I have left 2 messages and no one has returned my call. Long story short, we were promised things that never happened, were lied to, and then were told to deal with it. Be wary of what they promise and be aware you will not receive much help or costumer service when things go awry. read more
