Run Away from TDS! They will slam your bill with unwanted charges. Customer service is rude. Very difficult to do business with. Fed up and took my business elsewhere. read more

Absolutely horrible customer service and online account tools. Also the pricing escalates quickly month or month for phone and tv. Online tools are useless and typical wait times for phone exceed 90 min. Never again will I buy from TDS. read more

Took 6 months for the name to switch on the account. Wasnt getting any bills in the mail because they kept getting forwarded to the ex. Now they disconnected the service and said its permanent. Awful customer service for service that wasnt very good to begin with. read more

Terrible company, scams customers with hidden charges. I asked several times about any hidden charges and they said none, but now they all appear. Customer service is a nightmare, bc unless you have your 5th bill from them (which has what you need) you can't pay anything or review your true hidden charges. Other than that, Internet is limited to area even with fiber optic technology. They say up to a Gb in speed but the small letters say not in your area. Internet does actual meet what they say you get though which I guess is why I give them one star. If anything else is available in your area then use them. This company doesn't support military discounts also so don't expect anything from them, but they do offer a $99 cancellation fee which is dandy if figure out you activated TDS's trap card. read more

This ISP is the worst that I have ever experienced. Unfortunately, this is my only option outside of satellite due to my location. I signed up for 50MBs and found out after the fact that I could only get 5MB. To make things worse, I only get a very spotty 2.5MB. It's the year 2020. Get with the times!! (Ball Ground, GA) read more

I never left a review before but, this has really threw me over the edge. Recently I found out how much my parents are paying monthly for internet through TDS and I was appalled. $230!!! That is ridiculous they have been with TDS for 15 years now and have been basically scammed out of their money. Mind you they only have 100mbps and somehow 2 "premium" phone lines. Their routers and how much you have to pay for them a month is an absolute joke so much in fact that since their router couldn't extend across a 1500 sq ft home they had to pay an additional amount for the Wi-Fi extender they so happily supplied. So I ended up calling their customer service and was on the phone for approximately 4 hours before getting answered (I also called as a new customer to see their response time for that and it is near instant) eventually I got a hold of someone and then immediately sent to another person after waiting another 45 minutes I was answered and they didn't understand that I was trying to cancel everything other than the internet. he didn't understand so much that I was put on hold 4 times. To eventually be told that my parents have the best price for their plan (100 mbps for $230 per month sounds like a "fantastic" plan to me) and when I tried telling him that I don't want any of that extra stuff and just the internet he said it will cost more without the bundle... sure it would cost more if I was still trying to keep the phone but I still did not want their phone service. But every time I would try to tell him that I wanted just the internet service he would be so disrespectful and cut me off. TDS is a joke and scammed my parents out of $10,000 in the last 5 years alone. So please keep this in mind whenever looking into a service provider because I can tell you one thing, this is not it. read more

HORRIBLE CUSTOMER SERVICE. Our TDS service has gone out twice in the last month. The first time, we lost cable and internet on a Friday night. It took me over two hours to get someone on the phone after I pleaded with the last person not to transfer me again. Then had to wait over two days for a service tech to come out (no weekend service I guess.) Tonight our internet went out again. We tried resetting the box to no avail, so I called TDS. I was on hold literally one hour waiting for a live person. Miraculously our internet just came back on so I hung up. Now, after going in and out for a couple of hours, it seems to be fine. I pray it stays up because their customer service strategy seems to be hoping you will just give up. I'm in a small town with no better options but will jump at the chance as soon as one comes along. read more

Internet is supposed to be high speed, got 2mbps. Have had TDS for 4 years and hasn't really gotten better. We have an internet router we hookup to the old tds router that needs to be replaced. Still isn't better. Price has also increased to 50 dollars. Whatever you do, stay away from TDS. read more

TDS - Average TDS Speed. - Television Service Providers Near Me - Madison, Wisconsin

TDS is the worst! They have the worst customer service department, and that's after having dealt with Charter for the last umpteen years. They totally destroyed my yard I have three new ugly green boxes to look at. That's right I said THREE one on each corner of my lot and they dug a big hole in my front yard as well. They only reseated three of the four messes they made and now apparently it's my responsibility to go out in water four corners of my yard. Their condescending representative told me I should just water early in the morning for 15 minutes at each spot. So I'm expected to wake up an hour before my 12 hour shift just to water the mess that they left behind. You can keep your service and your ugly boxes. read more

Worst company on the planet!! Complete scam. I want to give them negative stars. Thank god we only got internet. It took 3 weeks just to get someone to come out to do I don't know what because we had our own equipment but then the internet never worked. When I say never I mean NEVER! We called several times and just kept hearing "everything looks good on our end" and when we'd ask for a tech to come out they gave us the run around and no one ever showed up. After one billing cycle and having no internet (it would come on for about 20 mins/day) our frustration blew up and we called to cancel. Apparently we called a day after the next billing cycle started and they refused to pro rate us so we now have to pay for 30 days of internet they we don't even have but honestly we never really had it in the first place. Customer service is extremely rude as well. Beware of this company. They are seriously the worst of the worst and should not be in business. read more

I'm happy--no, make that content--with the quality of TDS DSL service in my rural neighborhood, but not with the service. I am--finally--getting the data rate for which I have been paying for the last 10 years (which also happens to be the lowest rate obtainable, and which I think comes with a big blackmark on the account). I regularly now hit "1 Megabit-per-second" and I have been paying for "up to" 1 Mbit, which I have been informed by customer service "includes" the 24 Kbit I regularly saw for 10-ish years. The reason for the Big Jump is that TDS decided to upgrade my neighbors upstream of me on the line to fiber service, freeing up their copper for other downstream users, like me. The changeover has a cost: EVERYONE on the line MUST SWITCH to a new technology/modem, which is not offered gratis. Instead, a new charge appears on the bill for "rental" of this equipment. I have managed my own DSL modem in the past, with TDS' knowledge, if disdain. I contacted them and found out that, INDEED, I may continue to do so. HOWEVER, "TDS Support" then proceeded to go all stupid on me about WHICH modems I could purchase to be compatible with their new service--which it needs to be recognized, brings me NOTHING in the way of improvement EXCEPT the advertised rate for which I've paid for years. (TDS never upgraded their equipment to improve my service before.) I went out and purchased the VERY model of DSL modem they provided me, and for which they charge, configured for a different vendor, as that's what was available. (The modem is apparently intended principally for sale to DSL providers.) What do you think are my chances that TDS will provide help configuring it to work with them? (I give it about a '2'.) read more

Was told the service at my apartment would be ready by July 6. Now they're claiming the soonest they'll get service to me is by July 20. Every call has been less than helpful and all of this nonsense is happening at a time where I now have a requirement to work from home but can't because they don't have the personnel or the care to help out their customers. read more

Sorry for the long post, I just wanted to go into detail into why exactly I wouldn't recommend this company. I first signed up for TDS in December of 2018, and at first I thought everything was great. The salespeople I spoke to, installing technician, as well as the field technicians that I've had out have been knowledgeable and professional, but that's where anything good about this company stops for me. I have dealt with a multitude of issues over the course of my time with them, generally getting speeds will below their advertised rate, and several times a day having to power cycle my router due to the speeds dropping to below 1 mb/s. Working from home during the current global situation, this is unacceptable. The straw that has broken the camel's back for me with TDS is the interactions that my family has had with them over the last 24 hours. Without going into the details as to why, I require that I prove residency at my address during the 2019 year, which can be done by submitting at least 6 months of billing statements in my name during that year. On their Website, TDS only allows you to go back a year, so I reached out to see if I could get the ones from 2019. The first Customer Service Agent I spoke to seemed to be confused by the request and kept telling me to go to the website to get my statements despite me several times saying that it only goes back a year, then said he would take care of it and placed me on hold, transferring me to another Agent which then kept on stating that I needed to pay my Bill which isn't even due until 3/3/21. When I finally was able to get them to understand what my request, they stated that they were unable to email the documents for some reason, and could only mail them out at a cost of $5 per sheet. When we attempted to speak to their Supervisor about this, they placed on on hold and then disconnected the line after a few moments. I reached out to a friend of mine who works for the company and they assured me that they were going to get this sent to a Supervisor and have this taken care of for me, however I never heard from them and decided to call in again today. I called in and was able to speak to a Supervisor who then transfers me to their Supervisor which informed me that it was against their policy to email copies of my bill after that year period, and let us know that we would need to pay $60 to get the documents we needed printed and mailed to us, which would then take around 14 days to get to us. I'm a bit on a time crunch for when I need these by, so this is of course unacceptable. To go on a bit of a tangent (it becomes relevant in a moment) Recently we had found out that they have been offering the residents of the town we live in a 1 GB plan for around $35 a month, and have been for close to a year now. Granted it is my fault for not noticing it on the statements we received, in the several times we've had to contact them not once was it mentioned by one of their Agents until January of 2021. Up until then we have been paying $90 for a 300 MB, a quick estimate being that we would have saved close to $500 had one of their Agents informed us of it sooner. Now my family and I decided that we were just going to eat that money as like I mentioned before, it is partially my fault for not seeing the deal and calling about it, but I feel it is outrageous to have me pay $60 for something they could just email but are choosing not to. I asked if I could then have a $60 credit to compensate which they said that my current plan disqualifies me from any credits even though I have been on it for a month at this point. I work in Customer Service in a similar field, and I don't think my request is unreasonable considering the level of service I've had so far and the fact that I was overcharged at least $500 for the last year. When letting them know I intend to cancel services if they couldn't offer me something, all they had to say is that they could put the $60 onto my next month's bill rather than charging it to me right now. TDS would rather lose a Customer of over two years by following some asinine policy and collecting $60 rather than helping me. If that doesn't paint a clear picture of how they will treat you as a Customer, I don't know what will. If I could rate lower than 1 star, I would, and I recommend that you chose ANY other Internet Service Provider in your area. read more

Can I give zero reviews?? Agree with the gazillion others who complained about their install service. And worst customer service. I cannot believe these people. I have a second home in a remote location, and hooked up service. I called multiple times to try to set up service with their poor service department, finally accomplished that after they lost my information multiple times, and then never received a bill. Because in the first call evidently I didnt say that there is no mail service there and to send to my permanent address, (hello, try one of the 10 other phone calls) it is my fault the bill never got to me. Now tons of other fees added in order to keep the service. What the????? What a total scam and rip off. read more

Went from having cable, internet and home phone down to just internet. We thought it a better solution for our entertainment needs. This change would also save us over $100 a month. Well, we called to cancel by pressing the "cancel" option and we're left on hold for 38 minutes. We opted to hang up after that period. We then called again and were left on hold for nearly 30 minutes again. Having decided to hang up yet again, we called a third time to, yet again, be placed on hold for an undetermined amount of time. Being clever, we decided to stay on hold and then call from another phone but his time chose to "add new services". AMAZINGLY, the call was answered within seconds!! SO...having told the excited employee that we are in fact cancelling service and not adding services and my husband was still on hold...we were able to FINALLY get someone to remove our unneeded services. WELL, it doesn't stop there. Of course the cancellation process went smoother than I anticipated, they did ask if I would like to keep my phone number on a "safety line". I declined their offer and we were told we had just our internet. Perfect!! WELL, a few days later, we received a statement in the mail that outlined our new services. What wasn't AT ALL outlined was a $100 "data processing fee". WELL, I gave TDS a call and they answered promptly, surprisingly, to ask about this $100 fee. WELL, the answer that I was told was not even an answer. It was a techn-jargon script of "blah blah blah...fee". I routinely referred to said "fee" as a penalty for downgrading our services. WELL, I continue to get the "blah, blah, blah" answer and finally got the woman to admit it was a penalty. WELL, I didn't have to pay this penalty if I wanted to keep my home number on a "safety line" program. WELL, after taxes this service is just under $10 a month. SO, either way, TDS will get this $100 penalty and almost did so without ANY disclosure. WELL, if there was a better internet provider in my area, I would jump ship and watch that baby burn from a distance. I will continually look for new and capable providers in my area and will jump the moment I am able to. Shame on you TDS for not disclosing such a "fee" and shame on you for not doing good business in your service area. read more

IF I could give 0 stars I would. Due to where I live, I am forced to use TDS or I would've never signed up for their "service". Their phone lines transfer to somewhere in India which is fitting because I work on a Military Base in the US. The people that eventually pick up after almost a mandatory wait time of 20 mins (I have waited exactly 20 mins every time I have called) do not understand how internet works. They do not know the difference between Data usage vs upload/download speed. If you even think about cutting them off in the middle of their 15 minute long sales speech in broken English they will flat out hang up on you. They will try and bait you into upgrading your service to include some other nonsense bundle and will sometimes charge you for services not received-which I have had to fight them on for the past 90 or so days. IF you try to have someone come out and install your router they will charge you $50 and it will take them 10 days to get to you minimum. The operation that TDS is running is downright criminal and their employees should be embarrassed to work there. Every single interaction I have had with this company has been awful. Their service is spotty and you can count on it going out if the wind blows the wrong direction. My only experience is with their internet but I'm sure the rest of their "services" cant be far off. I will never use this company again. I cancelling my service today and my family is going to use Mobile Wifi Hotspots from Verizon for the next 6 months until we move. I get better wifi from a beer can buried in my backyard. read more

Worst provider. They're our only broadband option available, which might be how they get away with charging such insane prices for the slowest internet speed. I might not be so upset about it all, but there's the issue of it being so notoriously unreliable. Not to mention- the response time is terrible, especially considering what I'm paying. I highly recommend literally any other company, if possible. read more

The worst customer service and cable I have ever had period. They sent a collection agency for an elderly woman who paid every bill on time for ten plus years. It's absolutely disgracefull. read more

TDS is a joke. Customer service is outsourced to a foreign country that cannot understand. Shutting down this service.

Literally the worst internet provider! We have only been a customer for almost two weeks and every day the internet has gone down. The lowest package is $70 and the internet is trash. It is incredibly slow and goes down everyday. Customer support is no help and they feel like the fact that internet goes down all the time is not a problem. If you can go somewhere else do! But for those of us who are forced to have them because they are the only provider be prepared for the worst internet out there. read more

I hopped onto TDS when I moved to New Glarus because of a nice deal. However, for a cable company, they have no intention of using the internet to make things easier. List of Grievances: It took over 2 weeks for them to come out and do the initial install. Their use of DSL routers is not explicitly listed for areas, and when I called, I was told my DOCSYS router could work. However, I have to rent from them instead, and was only informed on the install. After the installation, all attempts at accessing a tds account to pay my bill online was met with a "currently unable to access your account" page. Phone calls are only during working hours and for a person who works 7am-7pm, that means I can't do it over a 30 minute lunch. After taking a longer lunch to get my bill sorted out, I discovered that TDSdoes not set up an online account for you unless you call a representative during business hours. (I was never informed of this, despite setting up cable over the phone). I set up tds auto-pay, only to have it not deducted for several months (that one was one me because I made the mistake of trusting this company). When I try to access my TDS account to remedy this, I can't seem to get to it online and I once again receive the same password recovery error that I got before calling to set up my account. When calling to setup my account, the automated phone system sends you through 5 prompts (~4 min) before informing you that you can't talk to anyone because it's after hours. All in all, I'm gonna square this billing thing up, and cancel immediately after the time of my deal. A company that says they're an internet company that can't have basic internet interfaces is either incompetent or greedy for late fees due to self-induced problems. read more

Today I said and waited for a TDS customer service support to see if I could get some type of discount my bill, my son does virtual learning five days a week as I sat for 2 hours and waited they come on the line to tell me there is no discount or any help at this time I'm a mother with a 13-year-old I'm an unemployment which does not give me crap and there's no help with TDS when I lived in Madison and I had spectrum damn they paid over $300 and some dollars in my bill three months in a row I believe that TDs is the worst it has the worst customer service and to sit for two hours and wait to speak to somebody they must have had a good lunch Thank you for helping a mother out . TDs in not an American company... Come on spectrum . Come to my neighborhood read more

This service is the worst. They canceled our internet without informing us other than to call the "fake number" they created for the internet account. They had me create a new account then said it would be 7-10 business days before they could install a new modem. This is the worst company I have worked with. read more

o frustrated with TDS- we are new to town. We scheduled a window to have them out and they didn't show up! I've been here for 4 hours took off the morning from work and the techs went to the wrong address and didn't even call me! They can't even give me a window for when they will be back out. Poor customer service, poor way to handle a new client, shame on TDS! read more

Tds is the worst. If you are looking for services in your area, don't bother even calling them. They not only charge penalties for downgrading, they make you wait forever to install services. The email account they set you up with delivers an error code more often than not when trying to sign in. Do not use their email for important information, you may or may not be able to access it. When you call about slow internet speed, their response is that the demand is greater than the supply and they don't know when they will be able to effectively meet the demand. For the amount they charge for their services, you would think they could supply at least marginal service. If there was any other service offered in my area, I would had changed immediately. read more

Terrible service. Constant outages (approximately 1 every two weeks that will last several hours). When called, they simply state, "Yeah we have an outage in your area and don't know how long it will take to fix." Unacceptable for someone who works from home and relies on the internet for their job. Strongly encourage people to go with any other internet provider available. read more

TDS is just another big company that doesn't give 2 shits about their customers. We no longer have a business, so I tried to switch our business account to a residential number. That is not an option, because they have us listed in the yellow pages, which I did not ask for....ever. TDS will not switch my account until they publish a new phone book. They did give me a price for the residential package for when I can switch and it is more expensive than what I pay with a business account! In that package they are offering a speed of internet that is not available in this rural area, and we know that to be true, because we have lived here our entire lives. I canceled a fax line that was connected to our account and it was $5 to do that. When I questioned it I was told that any change to the account will cost $5. For the love of god, these companies are making bank off us and yet they cannot provide upstanding service and there is never any protection or the consumers! read more

TDS is the worst telecom company I have ever encountered but I am stuck with them since they are the only provider to my Vermont town. Their DSL speeds never get close to the speed that I am paying for. Their technician stole one modem from me (which I owned) and tried to walk out with another on a later visit. If you have any other option, including just using smoke signal, go with it. read more

If I could leave negative stars I would. I have been a TDS customer for nearly 17 years and I have finally had it. No matter - that you can find their bundling offers on billboards, in the mail, website, etc, it is all crap. What a bunch of false advertising to say the least! I can't bundle and save - I am forced to have a land line just to get their slow internet. I have to reset my router a couple of times per day. I get constant telemarketing calls that I can't get them to block, nor offer any help with. Their customer service is immediately defensive and then rude when you ask them for any help. Go with another carrier if you have ANY other option! I finally do and am ditching TDS! Antiquated systems, poor customer service and false advertising - that is the only thing they seem to be able to bundle!! read more

I should have read all the reviews so that I could have escaped a nightmare. I have many things to do, but I prioritize writing this review to inform prospective customers of TDS. I have to restrain my indignation in writing this. In a nutshell: it is hard to imagine a company, in any domain of business, could treat its customers so badly, in such brutally disrespectful ways. All you get from them is deep frustration and a complete waste of time. They ruin your days and even months. Hear me out: 1. Beginning of nightmare. I placed an order of TV&Internet bundle service on July 12. They sent a tech over on the 19th, who walked around and told me that nothing could be done because some pre-burial of fiber must be completed first. THAT was scheduled to be done before August 4th, and the installation was rescheduled to be August 4th. 2. Long wait without communication. I waited from July 19th to August 4th (more than 2 weeks), during which I called TDS THREE times to let them know that no one seemed to be working on my house, and I was worried it was not going to be complected before August 4th. In all the three calls, the receptionists either were totally clueless about what was going on (in one case, she sent me to their "repairs department" to get info about the pre-burial, only leaving me wait on the online for 30 mins), or guaranteed me that it was to be done. During these two weeks, my work was slowed down and I had to adjust travel plans, to be at home on August 4th. 3. They failed the second time. On August 4th, a TDS tech person (different person from the first round) showed up, only to tell me what I most feared: the pre-burial was not done at all and he could not do anything. The tech left without being able to do anything. I was beyond enraged: throughout the whole time, there was no communication to me from TDS about this deplay. I called the Customer Service immediately, and they told me that they would look into this and get back to me that afternoon. OF COURSE (only now can I say this, since I still had a little faith in their service), they did not get back to me. 4. Trying to reach TDS. I called the next day, August 5th, a semi-responsive lady picked up the phone, apparently being sympathetic, she told me that she would "get to the bottom" of it, and gave me her direct line. About an hour later, she called back and said that some heavy equipment was involved in doing the pre-burial (which caused the delay I assumed?) and she still did not know what what happening other than that. She said she would get back to me with more information. But that was the end of it. In retrospect, that was the only instance that I felt being treated with minimal respect. 5. The nightmare continues. On August 9th, having to travel the next day, and still, there was no update from TDS (no apology, no explanation). I called the directly line given the day before several times, no one answered (and as of this morning, August 21st, I am still unable to reach that lady). After handing up the phone. I got a prerecorded message from a company (the name of which I cannot remember, but presumably TDS's contractor), saying that some digging would take place in 7-10 days. A prerecorded message. Does TDS have any sense of what respect means in that situation? I called TDS customer service again, complained about it, asked to speak with a senior member of the company. Another lady, a "senior customer specialist," answered the phone. She was calm and unapologetic, and said there was nothing she could do but offer some monetary compensation (such a joke: the service was not even installed and who on earth knew when it was going to be installed) and look into it. The "senior customer specialist" later called again said the pre-burial would be completed by August 19th, that was what she heard from their Field Manager. Another 10 days out. OK. I went out of town for a few days, drawing on a last shred of faith in a business's decency. 6. Last straw. To be fair, they did some "work": when I returned from traveling, I saw a little white flag erected on the east side of my exterior wall. That was it! Can you believe it?!!! August 19th was a Sunday, again, no work was done and no communication. I emailed the "senior customer specialist" and expressed my worry on Saturday the 18th. On Sunday, August 19th, the promised date of completion of the pre-burial, of course nothing was done and nothing happened. August 20th, I started emailing the senior customer specialist", she said she was checking on this, would follow up shortly. OF course, nothing happened afterwards: no response, no follow up, no explanation, no apology. I ended up calling in to cancel my order today. Is there anything we could do as a response to the business practices of TDS? The only explanation now I can think of, after experiencing all of this, is this: is TDS a ghost company, specializing in playing practical jokes on people? read more

If I could give them less than 1 star I would. check your area to see if lawyers are trying to get a class action suit! they slow speeds randomly, repair service will argue that it is "fine on their end" and that it is just the slow plan you have. if you have any other option in your area (we do not) do NOT get TDS internet, you will regret it. In areas where they are the only option, the customer service is horrible and the quality of internet and phone is worse than bad read more

Most unstable internet service I have ever experienced. Most 3rd world countries I have visited have better service than this. Mercedes pricing and Yugo service... Investing in infrastructure would probably solve most of their performance issues, but I'm guessing that would not make their shareholders very happy. Therefore, I'm not holding my breath... read more

Terrible! Customer service is slow and many times ineffective. Nickel and Dime for everything. STAY AWAY!!!!

I wish I could give negative stars. After Xfinity completely dropped the ball in several areas I switched to TDS and It is awful as well. 1st installation was scheduled for a holiday weekend which was the soonest so I took it and changed my out of town plans. The technician never even showed up. Once I was finally able to reach a human I was told that they came but I never came to the door. That was a lie. I got up made a bite and sat on my porch waiting for them even looking at the text and emails that said the tech was on the way. That was a mess and it was supposed to be on rush to have it redone which also did not happen. I had to call a 3rd time then finally someone showed up to install the fiber line and modem. They couldn't get the equipment to work. Once it worked it read a low upload and download speed. We couldn't get it close but I refused to deal with Xfinity so I went with it. Next the bill arrives with no details just a balance. Called and the account the I setup with rep Stephanie was not found so it was impossible to get a person. The option to pay online says there's an error with electronic forms of payment and to try again and it still format work. So there's a $3.95 for them to set up up just to pay over the phone. It's trash to say the least. I have them for 2 more weeks and I'm out! read more

We have had so many problems since TDS took over our little local internet provider. Unfortunately, being in a little town, there's not any choices except tds. I forgot to pay my bill. Yes, my fault. However, they turned off the internet. I paid online and then called customer service. They "submitted a ticket" and I was told it would be back on before end of business. This was at 1pm. It wasn't back on by 7 so I called to follow up. My son has homework, he needs internet for. I was told, there is a ticket, and it would be turned on, within a half hour to an hour. Again, my fault for not paying. However, it's now 830, still not turned on, there's no one to talk to, because "that department" closes at 8, and my son doesn't have internet for his homework. If I was told, I wouldn't have internet tonight, I could have sent somewhere else to get it done. Just frustrating getting the run around. read more

absolutely horrible!!! from billing department to customer service, i never never had a worse experience in my life!!! stay away from this company!!! read more

Quite possibly the WORST run company in the U.S. Another no show appointment for repair today. Router failed for third time and was told we were expedited due to being a business. We will be there by 5. Once again nothing! Tech calls at 6 and says just got the work order and notes were nothing like I told call taker. Would dump them in a second but only option in Paoli. To all consumers THEY OWN US CELLULAR TOO!, They suck and do not care about your business read more

Absolute HORRIFIC customer service! We are in a development in Middleton and since we built here 3 years ago, have been hearing the same thing........"we are aware of the problem and we are working on it." (The problem is slow slow internet speeds and sometimes unable to connect) They say it is a capacity overload. Well, they have no problem taking 100 a month for shitty service, and claim they cannot give a lowered rate until the issue is fixed. We would switch in a second, but there are no other providers in our area at this time. Also, have fun waiting on hold until you can chat with someone......so so ridiculous. I am currently on hold waiting to complain to customer service and have been waiting 43 minutes. SUCH A JOKE! If you have the option to NOT use them.......DONT read more

I recently had to disconnect my services because the internet was just too slow (1 mbps). I live in a rural area so I understand. I received my final bill and was told to send in a check since the automatic payments would be discontinued. I sent in a check and it was processed. So far so good. Then a couple weeks later the automatic payment went through for the same amount, so I was billed twice. Not a big deal, I will call them up so I can get that credited back to my checking account. But when I called, I was told that they would send me a prepaid card that could take up to 60 days to receive. Why couldn't they just credit the amount back to my account? $105 is a month's worth of food that I now have to wait 60 days for. Not cool! read more

TDS recently became available in my Knoxville neighborhood. I received a flyer advertising a $59.00 bundle that included their Freedom TV and Internet bundle plus misc items such as connected-home DVR, wireless modem, free installation, and more. When I called to order service, the first price was over $160.00. When I said no, this appeared to be some sort of bait and switch, that I was calling about the advertised $59 offer, I was placed on hold for a few minutes. The service rep came back and said they could offer me the bundle for $118.25. At this point, I hung up. Horrible! #falseadvertising #baitandswitch read more