Highly disappointed . After communicating with The salesman via Facebook marketplace I expressed…read moregreat interest in buying a particular vehicle . I was told to come on down and that he would be ready for me. With constant communication I had all the money I needed and checked in every half hour as I was an hour and some change away... when I arrived I seen the truck and immediately was ready to purchase. I then met with the salesman and the first and only thing he said to me was do I have cash or am I going thru my bank. After I told him.... he remained bothered like I was forcing him to stay out there with me. Another lady pulled up.... he then without saying excuse me ran to her side and started sorting her out with a lot of energy. I then took it upon myself to sit in the vehicle I was ready to buy and look over everything .... after waiting and watching him deal with another person for 10 minutes another random lady came up to me and said I'm sorry sir we are closed .... she then closed the hood of the vehicle I was looking to buy and walked away. I was so confused as I was here for 30 plus minutes waiting to purchase the vehicle. And they KNEW I was coming to buy. The same sales person stopped me when I was coming out the vehicle and smiled saying sorry sir we are closed now. ???? What? I was sooo upset . I mean pissed . He then walked off smiling jumped into a truck and started to leave the lot. . . . . This is a real experience. And I will NEVER forget this. I will be making some calls above this place come Monday at noon. I will report it to BBB . And some other connections that I have . To think I was sending my co workers here to look at cars. Straight disrespected .

Five Star Chrysler really lived up to their name for me. This past Friday, I traveling through GA…read moreon a road trip from IL to FL. It was a balmy 95 degree day, when my Jeep's air-conditioning went out during a 7 hour drive. We had a planned stop in Macon GA, as part of our travel itinerary. To my delight, Five Star was only 1 mile away from the hotel. I called them first thing in the morning and explained my situation. At first, I was told Monday was the soonest they could get me in. But when I added that I was traveling through from 700 miles away, They were able to get me in, to diagnose the issue. The service representative who I worked with, really went above and beyond to get me on the road, with little disruption to our travel schedule. While I was waiting for my car to be looked at, I had a great chat with one of their salesmen, who further gave me some travel tips for the rest of my drive. I truly appreciate all the effort this team gave to helping me out.

By far, the worst buying experience I've ever had. I purchased a '21 Ford that was "immaculate"…read morebefore I got to the dealership but the sunroof headliner and inside passenger door handle were broken when I went to test drive it. They promised to fix both before we closed the deal. Now it's more than a week later and my car has been "in service" at a closer Five Star dealership, and when that dealership requested the parts my car needed, Five Star Chrysler waited until after parts orders could no longer be placed that day, then confirmed they would fix the headliner, not the door handle. The GM avoided my calls, everyone else said he was working on it, but eventually did agree to order the handle. So, the car was bought, given right back to them to fix, transferred to another dealership, and the repairs there added another week on top of that. I cannot stress enough, like most everyone else who has reviewed this place: STAY AWAY

Stay far away from here. I financed a car through this place 2021 and they sold me a lemon…read more Transmission messed up 5 months of having it.

I had a really disappointing experience at Kia Hutchinson of Macon. I pulled onto the lot, parked,…read moreand started looking around at the Sorento and Telluride models. There were three salesmen standing out front, and not a single one acknowledged me. No greeting, no "let me know if you need anything," nothing. I spent about 30 minutes walking the lot, clearly browsing and interested, and still no one approached me. At one point, a salesman even walked right past me without saying a word--not even a simple hello or offer to help. Eventually, I gave up, got back in my car, and left. It's frustrating because I was genuinely interested in buying, but customer service matters. I'll be taking my business to another Kia dealership--hopefully one that's actually interested in helping their customers.

Service always top notch! Friendly and fast! I've never bought a car anywhere and had service…read morelike I do here!!!

While visiting an elderly friend of mine I noticed and commented on her very nice looking beige…read morepreviously owned Cadillac she'd just purchased from Hutchinson Auto Mall. She couldn't wait to tell me how unhappy she was with Hutchinson Auto Mall because they'd taken advantage of her. They sold her an expensive service contract yet she just could not get them to honor any of the multiple necessary and very expensive service repairs that started happening very shortly after the purchase. She really didn't even know how much they'd charged her for this service agreement because the finance manager told her, "don't worry about that because it's already included in with your payments.". I asked her to let me look at her finance contract - and HOLY COW - $4,921.00 !!!! Allow me to spell that out !! FOUR THOUSAND, NINE HUNDRED, TWENTY ONE DOLLARS . For an $895 worthless service contract. Just so you know, they did offer to cancel it when we asked at the dealership after just a few months of ownership - and they said SURE - they'd give her back $432.00. So. We called the service contract company for an answer repeatedly over a period of several days and were finally told, "Ok, here's the deal. The $432.00 amount was THEIR (the service contract company's) 'rule of 7/8ths' part of the refund... but the dealership also owed my friend the Hutchinson's part of the refund... of $3,078.00 !!!!!!!! She was absolutely mortified to find out that in THIS city and at THIS LATE DATE something like this could still happen to a private citizen. It may not have been out and out CRIMINAL what they did to her ... neither is putting a bullet through your dog's brain just because you were in a bad mood - but it certainly BORDERS on what's legal and/ or ethical. I really do wonder how a prosecutor, judge, and our Georgia court system would look at something like this ? Just do yourself, your family, friends, coworkers, a huge favor and look away... far FAR away... from this dealership. They sold my friend an $895 worthless service contract for almost FIVE THOUSAND DOLLARS - would absolutely not calculate the full and honest refund - and then slipped and slid around in their service department and STILL made her pay for all those expensive repairs. Way to go you guys. You took advantage of an old lady with good credit who thought she needed a Cadillac who, after the death of her husband who used to handle all the financial stuff, YOU saw a way to line your pockets. Well done you.

I received excellent service the very first day I walked in....from the General Manager to the…read moresalesperson (Jordan Stanley). All my questions were answered and I left very pleased with my vehicle. For GMC, this is the local place to go.

Wow. Great experience. Great Deal. Great customer service…read more Chris Brown is the most authentic salesman I have ever dealt with. He is a regular guy selling cars. Keith finished my deal within a half hour. Came the next day with my trade and picked up my brand new Palisade SEL cleaned up and ready to go dancing. Thanks 5 Star. I usually take the dealership sticker off my car since I'm not being paid to advertise for them, but in this case I might leave it on a while. The problem is that the sticker is white and the Palisade is black. To obvious, so it'll have to go. If that is my biggest complaint, pretty good place eh?

The absolute worst! Did not fix my daughter's car right. Called to ask them to make it right,…read moretold me no. Manager called and ask to give them a chance to fix the problem and promised to call and get manager to call too by today. No call, they don't give a damn about there customers.

highly recommend not taking your car to Mazda off of Riverside. $462.21 to change a battery and…read moreoil change. I've bought two cars from five star, won't be doing business with them again. Have had them service my car since 2019, ridiculous. They wouldn't budge at all on the price point. They've lost my business, with service and buying another vehicle via five star. $75,000 in cars, and five years worth of service and parts. Loyalty doesn't matter. Thus, they've lost a loyal customer. Business is business, goodbye fivestar.

This car was bought new from this dealer ten years ago by my former husband, the father of my…read morechildren. When I attempted to resell it to them this week, they made me an offer I could very easily refuse. I took it to Warner Robin's and sold it there at carmax for over four (4) times what Four Star offered me! Live and learn!! Beth M. Duncan

The recently tried to schedule a service appointment for my Genesis GV70 2025. Well within the…read morewarranty of 3yrs or 36,000 miles for concierge services. However the receptionist and the service manager was unable to schedule the service appointment because quoted " they didn't have any idea when a loaner car would be available". Note a screenshot of the text that I received.

Avoid dealer and affiliated 5 Star Hyundai for repairs if possible. My 2025 GV 70 with less than…read more3,000 miles was towed their for warranty work 9/16/24, and apparently was involved in an accident. They have not repaired or returned it as of 10/9, and Genesis Cust Svc is no help. Consider a Lincoln.

My wife spent months searching for the right Cadillac XT5. When she finally located one through…read moreHutchinson GMC Cadillac, she engaged in ten full days of communication with their salesman to ensure every detail was in place. We live three hours away, so she specifically asked--multiple times--whether she needed to place any earnest money to secure the vehicle. She was assured "No, it's yours. Come Saturday." We were texting salesperson Saturday am. Based on their word, we drove three hours, only to receive a phone call minutes before pulling into the dealership informing us that the vehicle had been sold. Although the salesperson knew we were driving up to purchase vehicle. No communication whatsoever. This was not an oversight--this was a complete breakdown of professional responsibility. When we arrived, I addressed the salesman directly. To be fair, he seemed inexperienced and poorly trained. The real failure came from the management team. When I asked for a supervisor, I was met not with accountability or an apology, but with an insincere, scripted sales pitch--the kind you hear from someone more concerned with deflecting blame than resolving an issue. I made it clear that what occurred was unprofessional, disrespectful, and entirely unacceptable. As we exited, the supervisor called out, "Drive safe going home," with unmistakable sarcasm. That comment alone reflects an astounding lack of maturity, professionalism, and customer respect. Only after we were already two miles down the interstate did the General Manager contact us. And the reason for the call was obvious: he had been informed that I intended to leave a negative review. Suddenly, he was eager to "make it right." Not because he valued us as customers, but because he wanted to shield the dealership from public accountability and protect his year-end customer service metrics. He claimed to have "another XT5 identical to the one you wanted." We returned--only to find a burgundy not white vehicle that was nowhere near what was promised. This was a transparent attempt to pacify us long enough to prevent a negative review. It was manipulative and unprofessional. At no point did the dealership offer: * Gas reimbursement * A meal voucher * A gift card * A sincere apology * Any form of compensation for a wasted six-hour trip Nothing. After causing significant inconvenience, they provided zero effort to correct their failure. I work in public service. If we inconvenienced citizens like this, we would immediately provide support--fuel cards, meal vouchers, whatever was necessary--to make it right. The fact that Hutchinson Cadillac did not speaks volumes. This dealership may have inflated online ratings, but it only takes one experience like ours to reveal the truth: Hoskins GMC Cadillac is mismanaged, poorly trained, and prioritizes protecting its image over practicing integrity. To the General Manager: Your reactive, review-driven approach to customer care is not leadership. It is damage control. And it is obvious. We will never do business with this dealership again. Anyone considering it should understand that you are taking a gamble with an organization that has demonstrated a willingness to break promises, waste customers' time, and hide behind polished ratings rather than deliver genuine service.

WOULD NEVER RECOMMEND GETTING ANY WARRANTY SERVICE WORK HERE! Had our brand new GMC truck towed…read morehere because it died on the freeway. Took them 3 weeks to fix it which a rental car was provided for a week. They said we had to pay upfront and then they would reimburse. Talked to Teresa in Service at least 10 times and GMC at least 5 times. No one will help and we had to eat the whole rental car bill.