Highly disappointed . After communicating with The salesman via Facebook marketplace I expressed…read moregreat interest in buying a particular vehicle . I was told to come on down and that he would be ready for me. With constant communication I had all the money I needed and checked in every half hour as I was an hour and some change away... when I arrived I seen the truck and immediately was ready to purchase. I then met with the salesman and the first and only thing he said to me was do I have cash or am I going thru my bank. After I told him.... he remained bothered like I was forcing him to stay out there with me. Another lady pulled up.... he then without saying excuse me ran to her side and started sorting her out with a lot of energy. I then took it upon myself to sit in the vehicle I was ready to buy and look over everything .... after waiting and watching him deal with another person for 10 minutes another random lady came up to me and said I'm sorry sir we are closed .... she then closed the hood of the vehicle I was looking to buy and walked away. I was so confused as I was here for 30 plus minutes waiting to purchase the vehicle. And they KNEW I was coming to buy. The same sales person stopped me when I was coming out the vehicle and smiled saying sorry sir we are closed now. ???? What? I was sooo upset . I mean pissed . He then walked off smiling jumped into a truck and started to leave the lot. . . . . This is a real experience. And I will NEVER forget this. I will be making some calls above this place come Monday at noon. I will report it to BBB . And some other connections that I have . To think I was sending my co workers here to look at cars. Straight disrespected .

Five Star Chrysler really lived up to their name for me. This past Friday, I traveling through GA…read moreon a road trip from IL to FL. It was a balmy 95 degree day, when my Jeep's air-conditioning went out during a 7 hour drive. We had a planned stop in Macon GA, as part of our travel itinerary. To my delight, Five Star was only 1 mile away from the hotel. I called them first thing in the morning and explained my situation. At first, I was told Monday was the soonest they could get me in. But when I added that I was traveling through from 700 miles away, They were able to get me in, to diagnose the issue. The service representative who I worked with, really went above and beyond to get me on the road, with little disruption to our travel schedule. While I was waiting for my car to be looked at, I had a great chat with one of their salesmen, who further gave me some travel tips for the rest of my drive. I truly appreciate all the effort this team gave to helping me out.

Worst customer service experience I have ever had. I purchased a Range Rover in February turns out…read morethat it had a roof leak. Came back seven days later with pictures and video. They said they would fix it. Turns out that after returning to the lot and checking on the status the left the vehicle in the weather including days that it rained, so of course I have pictures and video of that. Told them I was not happy and didn't want the vehicle since they had made no effort to fix it and in fact left it out in the rain after being told it leaked. They then again to get me into another vehicle. They then depreciated the value of the Range Rover that they sold me with a leak and left me upside down in a loan on a Jeep Compass. Not happy with the situation I cut my loss and left. Then because I'm out of state and in Macon due to work, I went home to pay the taxes and get my tag for the Jeep Compass which I'm told is not in my name. Call ALM CDJR Macon and repeatedly get sent to voicemail of the tag clerk and voicemail of management who has full voicemail, so I get no answer. When I finally get someone on the phone, they always state that they will give me a call back which I never receive. Driving with and expired temporary tag I am now frustrated and angry with the treatment. Very upset and always in a time crunch due to the nature of my job I drive to the dealership to see managers and works comfortably seated and relaxed. Knowing that I was upset I left my car running to be in and out as fast as possible so that I wouldn't throw a fit. Tell the manager that I need a resolution and I leave. Not sure how my situation will end but buyer please beware. Also, I'm now looking for a lawyer to seek compensation for the depreciation value that I loss from a car that had a roof leak and the hit on my credit because they did not pay of the Range Rover in a timely manner and I had to continually call and tell them I was getting collection calls for the vehicle that they were to pay off. My next step is to protest in front on their lot with signs until the situation is resolved. They have no idea what they are doing. They even put me in a dirty rental car with the previous customer information and paperwork in it which again I have proof, pictures, and paperwork on. I'm exhausted dealing with this dealership. Never again will I purchase anything from this brand.

I'd been shopping for a used Soul for a few weeks. I found one online at Hutchinson and went in to…read moretest drive. Now, when I did this, my mind was already pretty much made up on the car, based on my research and shopping, the test drive was just a formality to make sure the car "agreed" with me. Travis met me at the door, pulled the car around, let me drive, and when we got back got me started on the sales process. I don't have the best credit. OK, I've got lousy credit. This is where the dealership really shined through. They made a fair offer on my trade (more than fair) and found me a lender who was willing to look past my mistakes and get me in to the car. Not two hours after I visited I was driving home in my new ride. Great people, great customer service, and all around a good experience. I'll be updating my review as I experience their service department and how they treat me after the sale (but I don't expect to drop any stars).

Stay far away from here. I financed a car through this place 2021 and they sold me a lemon…read more Transmission messed up 5 months of having it.

Service always top notch! Friendly and fast! I've never bought a car anywhere and had service…read morelike I do here!!!

While visiting an elderly friend of mine I noticed and commented on her very nice looking beige…read morepreviously owned Cadillac she'd just purchased from Hutchinson Auto Mall. She couldn't wait to tell me how unhappy she was with Hutchinson Auto Mall because they'd taken advantage of her. They sold her an expensive service contract yet she just could not get them to honor any of the multiple necessary and very expensive service repairs that started happening very shortly after the purchase. She really didn't even know how much they'd charged her for this service agreement because the finance manager told her, "don't worry about that because it's already included in with your payments.". I asked her to let me look at her finance contract - and HOLY COW - $4,921.00 !!!! Allow me to spell that out !! FOUR THOUSAND, NINE HUNDRED, TWENTY ONE DOLLARS . For an $895 worthless service contract. Just so you know, they did offer to cancel it when we asked at the dealership after just a few months of ownership - and they said SURE - they'd give her back $432.00. So. We called the service contract company for an answer repeatedly over a period of several days and were finally told, "Ok, here's the deal. The $432.00 amount was THEIR (the service contract company's) 'rule of 7/8ths' part of the refund... but the dealership also owed my friend the Hutchinson's part of the refund... of $3,078.00 !!!!!!!! She was absolutely mortified to find out that in THIS city and at THIS LATE DATE something like this could still happen to a private citizen. It may not have been out and out CRIMINAL what they did to her ... neither is putting a bullet through your dog's brain just because you were in a bad mood - but it certainly BORDERS on what's legal and/ or ethical. I really do wonder how a prosecutor, judge, and our Georgia court system would look at something like this ? Just do yourself, your family, friends, coworkers, a huge favor and look away... far FAR away... from this dealership. They sold my friend an $895 worthless service contract for almost FIVE THOUSAND DOLLARS - would absolutely not calculate the full and honest refund - and then slipped and slid around in their service department and STILL made her pay for all those expensive repairs. Way to go you guys. You took advantage of an old lady with good credit who thought she needed a Cadillac who, after the death of her husband who used to handle all the financial stuff, YOU saw a way to line your pockets. Well done you.

I received excellent service the very first day I walked in....from the General Manager to the…read moresalesperson (Jordan Stanley). All my questions were answered and I left very pleased with my vehicle. For GMC, this is the local place to go.

The absolute worst! Did not fix my daughter's car right. Called to ask them to make it right,…read moretold me no. Manager called and ask to give them a chance to fix the problem and promised to call and get manager to call too by today. No call, they don't give a damn about there customers.

Would not recommend!!! This make the 2nd time they have had my moms car and did ABSOLUTELY…read moreNOTHING!! They keep coming up with all kinds of bs excuses. The first time they were supposed to replace her motor (had the car 2 weeks) only replace the valve and told her to keep driving until the oil they put in burns out. Ok the oil burns out we take it back and again they did nothing. Had the car for 3 weeks and Just told her to come get her car and drive it until the engine lock up. What since does that make. They never answer the phone and never call you back. I wouldn't recommend taking a bike to that facility.

highly recommend not taking your car to Mazda off of Riverside. $462.21 to change a battery and…read moreoil change. I've bought two cars from five star, won't be doing business with them again. Have had them service my car since 2019, ridiculous. They wouldn't budge at all on the price point. They've lost my business, with service and buying another vehicle via five star. $75,000 in cars, and five years worth of service and parts. Loyalty doesn't matter. Thus, they've lost a loyal customer. Business is business, goodbye fivestar.

This car was bought new from this dealer ten years ago by my former husband, the father of my…read morechildren. When I attempted to resell it to them this week, they made me an offer I could very easily refuse. I took it to Warner Robin's and sold it there at carmax for over four (4) times what Four Star offered me! Live and learn!! Beth M. Duncan

Avoid dealer and affiliated 5 Star Hyundai for repairs if possible. My 2025 GV 70 with less than…read more3,000 miles was towed their for warranty work 9/16/24, and apparently was involved in an accident. They have not repaired or returned it as of 10/9, and Genesis Cust Svc is no help. Consider a Lincoln.

My wife spent months searching for the right Cadillac XT5. When she finally located one through…read moreHutchinson GMC Cadillac, she engaged in ten full days of communication with their salesman to ensure every detail was in place. We live three hours away, so she specifically asked--multiple times--whether she needed to place any earnest money to secure the vehicle. She was assured "No, it's yours. Come Saturday." We were texting salesperson Saturday am. Based on their word, we drove three hours, only to receive a phone call minutes before pulling into the dealership informing us that the vehicle had been sold. Although the salesperson knew we were driving up to purchase vehicle. No communication whatsoever. This was not an oversight--this was a complete breakdown of professional responsibility. When we arrived, I addressed the salesman directly. To be fair, he seemed inexperienced and poorly trained. The real failure came from the management team. When I asked for a supervisor, I was met not with accountability or an apology, but with an insincere, scripted sales pitch--the kind you hear from someone more concerned with deflecting blame than resolving an issue. I made it clear that what occurred was unprofessional, disrespectful, and entirely unacceptable. As we exited, the supervisor called out, "Drive safe going home," with unmistakable sarcasm. That comment alone reflects an astounding lack of maturity, professionalism, and customer respect. Only after we were already two miles down the interstate did the General Manager contact us. And the reason for the call was obvious: he had been informed that I intended to leave a negative review. Suddenly, he was eager to "make it right." Not because he valued us as customers, but because he wanted to shield the dealership from public accountability and protect his year-end customer service metrics. He claimed to have "another XT5 identical to the one you wanted." We returned--only to find a burgundy not white vehicle that was nowhere near what was promised. This was a transparent attempt to pacify us long enough to prevent a negative review. It was manipulative and unprofessional. At no point did the dealership offer: * Gas reimbursement * A meal voucher * A gift card * A sincere apology * Any form of compensation for a wasted six-hour trip Nothing. After causing significant inconvenience, they provided zero effort to correct their failure. I work in public service. If we inconvenienced citizens like this, we would immediately provide support--fuel cards, meal vouchers, whatever was necessary--to make it right. The fact that Hutchinson Cadillac did not speaks volumes. This dealership may have inflated online ratings, but it only takes one experience like ours to reveal the truth: Hoskins GMC Cadillac is mismanaged, poorly trained, and prioritizes protecting its image over practicing integrity. To the General Manager: Your reactive, review-driven approach to customer care is not leadership. It is damage control. And it is obvious. We will never do business with this dealership again. Anyone considering it should understand that you are taking a gamble with an organization that has demonstrated a willingness to break promises, waste customers' time, and hide behind polished ratings rather than deliver genuine service.

driving to Florida yesterday, and our truck had a major issue that required a stop at a GMC service…read moreand we made it here. We were treated with such care by everyone we encountered. we ended up buying a new truck to get on the road again. The sales people were very accommodating and efficient. explained things well. general Manager welcomed us and then continued through the process to check in on the progress. service department helped unload and reload trucks and transfer some of the items we wanted to keep. They were sensitive to our time and got us on our way in a timely manner. we cannot thank them enough. plus we love the new truck