Five Star Chrysler really lived up to their name for me. This past Friday, I traveling through GA…read moreon a road trip from IL to FL. It was a balmy 95 degree day, when my Jeep's air-conditioning went out during a 7 hour drive. We had a planned stop in Macon GA, as part of our travel itinerary. To my delight, Five Star was only 1 mile away from the hotel. I called them first thing in the morning and explained my situation. At first, I was told Monday was the soonest they could get me in. But when I added that I was traveling through from 700 miles away, They were able to get me in, to diagnose the issue. The service representative who I worked with, really went above and beyond to get me on the road, with little disruption to our travel schedule. While I was waiting for my car to be looked at, I had a great chat with one of their salesmen, who further gave me some travel tips for the rest of my drive. I truly appreciate all the effort this team gave to helping me out.

By far, the worst buying experience I've ever had. I purchased a '21 Ford that was "immaculate"…read morebefore I got to the dealership but the sunroof headliner and inside passenger door handle were broken when I went to test drive it. They promised to fix both before we closed the deal. Now it's more than a week later and my car has been "in service" at a closer Five Star dealership, and when that dealership requested the parts my car needed, Five Star Chrysler waited until after parts orders could no longer be placed that day, then confirmed they would fix the headliner, not the door handle. The GM avoided my calls, everyone else said he was working on it, but eventually did agree to order the handle. So, the car was bought, given right back to them to fix, transferred to another dealership, and the repairs there added another week on top of that. I cannot stress enough, like most everyone else who has reviewed this place: STAY AWAY

I know there are some negative reviews here on Yelp for this dealership, but I can't say enough…read moregood things about the service team at Hutchinson Kia. I just picked up my 2020 Kia Sportage this week so I wanted to post honest feedback of my experience for anyone who might be reading these reviews. They treated me with genuine kindness and respect from the moment I contacted them about the issues on my vehicle. I was able to make an appointment quickly and bring it in and they took the time to explain how the service appointment would go, what to expect and even explained how long everything would take so there would be no surprises. Most importantly, they kept me informed throughout the entire process. What really stood out to me was how honest and professional everyone was. I never felt pressured into unnecessary repairs or like I was just another customer. They genuinely seemed to care about getting my vehicle fixed properly and getting me safely back on the road. My vehicle is repaired and running great, and the whole experience was much easier and less stressful because of the people who helped me. It's not often that you leave an auto repair shop feeling truly grateful for the service you received, but that was definitely my experience here. Big shout out to Anna, she was the service coordinator who assisted me through the process and Matt, the service technician who did an outstanding and thorough job on everything that needed to be done. I highly recommend working with them or asking for them if you take your vehicle here (and I hope you do!) Thank you Hutchinson Kia for taking such good care of my vehicle and treating me like a valued customer. I truly appreciate it and would gladly bring my vehicle back here in the future. ~Christine W.

Stay far away from here. I financed a car through this place 2021 and they sold me a lemon…read more Transmission messed up 5 months of having it.

I wanted to take a moment to brag on Troy Stephens. When I think of Butler Toyota he and Larry…read moreCummings come to mind. Troy gets you out the door and Larry ensures that you keep coming back. I've purchased 2 cars from Troy. He's very personable and he always takes care of me. I love the birthday cards that I get from him personally and looks forward to them each year. What can I say... Troy has made me a "Toyota girl". If you're in need of a new car I would highly recommend Troy at Butler Toyota.

First off don't even come to this place expecting to be sold a good car, or good service, They Sold…read moremy auntie a car, hasn't even had it 2 weeks and its cutting completely off in the middle of the road while driving, the radio skips when you play music, the tire was starting to shake, and they won't do nothing about it, Im telling you don't do business with this place, and don't let Randy Wright talk you into getting a car from there, my auntie has been knowing him for a little while, and he normally Picks the phone up, and ever since he sold her the black car He won't respond to no texts or calls, it's not even my car and I'm highly pissed, but yea don't go here.

Disappointed with sales staff. Paid little attention to what I wanted. Tried to force me to take…read moretheir deal

My car had a drivetrain malfunction error and was running poorly as I thought as traveling through…read moreMacon. Located the dealership on line and within 30 minutes they had me an appointment and was able to rectify the situation within two hours and I was back on the road thank you thank you thank you.

My husband and I cannot say enough good things about Stephens Automotive. They are a highly…read moreprofessional group who helped us out immensely. We are from South Georgia. We broke down on our way to Arkansas. We were meeting up with family members also going camping in Arkansas. Our daughter and her family lives in Lizella right outside of Macon. Our truck pulling a 38' camper broke down. Engine lights flashing, gauges overheating. Well you get the picture. Our daughter-in-law recommended a place down the street from their house called Stephens Automotive. We came in limping late Thursday to Arrowhead campground. While we were parking our daughter-in-law went down the road to talk to Stephens. She explained our situation. We were to leave with the group at 5AM Friday. Surprisingly the owner/ manager said to come on over. They would look at our truck. You NEVER get a place to see you if 1- show up on short notice, 2- have deadline, 3- have never met or done business with, 4- around closing time and 5- present them with no chance of repeat business. These wonderful people took our truck, hunted down the parts we needed, and made repairs. In less than 24 hours we were back on the road to Arkansas. If you ever need mechanical assistance go to this local shop. The work is top notch. The staff from the front desk to the mechanics in the back are knowledgeable, friendly, and willing to go the extra mile on your behalf.

Fred and his staff are great to work with. They always had my repairs completed on time, were…read morefriendly, and communicated with me every step. Thank you so much!

Never trade a vehicle with them, here is their business model. They put Kelly Blue Book on their…read morewebsite to lure you in, lure you in for what your vehicle would be worth. You get the KBB estimate, decide it's not too bad. You go there and they say kbb is just a tool and their tool they use is wayyy lower based off of whatever they want to say in order to low ball the trade. Keep in mind kbb uses avg of all sales and purchases to give you these trade in prices. Well here is where you get played, they say this amount ($$) is the best we can do. They tell you they don't have a margin to be able to offer more based off "their business" model. They suggest hey we are a certified CARMX certified trade company or something like that. Send in the vin an miles and pics and they will give you a price which is usually more than our. We can use that amount as a trade and CARMAX will come pick the car up and sale it because we can't make a better profit. They already know what CARMAX offer will be and come in lower in order to insinuate CARMAX offers more because they make their profits on the finance side rather than the sale side. We guess what, they didn't sell the vehicle (little blue SUV on their lot) to CARMAX as they said they were because there is not profit in it. They chose to keep it and list it for more than $8K more lol. They lied about this on the front end and the back end in order to get you thinking they were not going to keep it to sell based off no profit to be made, then turn around and keep it to make $8k. No profit?, LOL. You would think a dealer would want home town return customers and to maintain them they build relationships of trust and mutual understanding, I have no doubt a company want to make a profit and 3 to 5K would be not unreasonable but to gauge for $8k and lie up front about it, nope!! ** This is in now way reflective of the service department, we have owned several Lexus vehicles and the service department there is very very good. I just wanted to put this out there.

Visiting from out of town and the maintenance required light appeared. This is my first service…read morewhich is covered by the dealership. I called for a rarely quick appt within 2 days at 9am. Kayla was my assigned Service Asvisor. The dealership is easy to find and plenty of space to pull up and be received. Kayla explained the first service includes tire rotation, brake check, tire check and fluids top off! The estimated wait was an hour and 45 minutes but everything was completed within an an hour and 15 Minutes. The waiting area is spacious and conducive to remote working. There are private booths for a more quiet experience! Coffee, water, sodas are available for consumption. Overall great experience, will revisit!

My wife spent months searching for the right Cadillac XT5. When she finally located one through…read moreHutchinson GMC Cadillac, she engaged in ten full days of communication with their salesman to ensure every detail was in place. We live three hours away, so she specifically asked--multiple times--whether she needed to place any earnest money to secure the vehicle. She was assured "No, it's yours. Come Saturday." We were texting salesperson Saturday am. Based on their word, we drove three hours, only to receive a phone call minutes before pulling into the dealership informing us that the vehicle had been sold. Although the salesperson knew we were driving up to purchase vehicle. No communication whatsoever. This was not an oversight--this was a complete breakdown of professional responsibility. When we arrived, I addressed the salesman directly. To be fair, he seemed inexperienced and poorly trained. The real failure came from the management team. When I asked for a supervisor, I was met not with accountability or an apology, but with an insincere, scripted sales pitch--the kind you hear from someone more concerned with deflecting blame than resolving an issue. I made it clear that what occurred was unprofessional, disrespectful, and entirely unacceptable. As we exited, the supervisor called out, "Drive safe going home," with unmistakable sarcasm. That comment alone reflects an astounding lack of maturity, professionalism, and customer respect. Only after we were already two miles down the interstate did the General Manager contact us. And the reason for the call was obvious: he had been informed that I intended to leave a negative review. Suddenly, he was eager to "make it right." Not because he valued us as customers, but because he wanted to shield the dealership from public accountability and protect his year-end customer service metrics. He claimed to have "another XT5 identical to the one you wanted." We returned--only to find a burgundy not white vehicle that was nowhere near what was promised. This was a transparent attempt to pacify us long enough to prevent a negative review. It was manipulative and unprofessional. At no point did the dealership offer: * Gas reimbursement * A meal voucher * A gift card * A sincere apology * Any form of compensation for a wasted six-hour trip Nothing. After causing significant inconvenience, they provided zero effort to correct their failure. I work in public service. If we inconvenienced citizens like this, we would immediately provide support--fuel cards, meal vouchers, whatever was necessary--to make it right. The fact that Hutchinson Cadillac did not speaks volumes. This dealership may have inflated online ratings, but it only takes one experience like ours to reveal the truth: Hoskins GMC Cadillac is mismanaged, poorly trained, and prioritizes protecting its image over practicing integrity. To the General Manager: Your reactive, review-driven approach to customer care is not leadership. It is damage control. And it is obvious. We will never do business with this dealership again. Anyone considering it should understand that you are taking a gamble with an organization that has demonstrated a willingness to break promises, waste customers' time, and hide behind polished ratings rather than deliver genuine service.

WOULD NEVER RECOMMEND GETTING ANY WARRANTY SERVICE WORK HERE! Had our brand new GMC truck towed…read morehere because it died on the freeway. Took them 3 weeks to fix it which a rental car was provided for a week. They said we had to pay upfront and then they would reimburse. Talked to Teresa in Service at least 10 times and GMC at least 5 times. No one will help and we had to eat the whole rental car bill.

Originally went for a service and was greeted by Ronnie who took my car in for service. My car…read morestarted making a noise so Brittany assisted me by getting a technician to help with the noise. I got a call from James who was hands down the most polite, and helpful salesman I've ever met. Cooper was very helpful as well. Thank you to GT too.

If I could give no stars I probably would, the only reason they get one is because overall they…read morewere pleasant to talk to. However, the information given about my vehicle was WRONG and almost cost me thousands of dollars. I took my car in to be diagnosed as the Warranty company said please take it to the dealership in which we did. They tried to tell me that my transmission cooler line had rubeed against a sensor and popped it, causing the transmission to be no good and said they were throwing CVT trans codes when hooked to the scanner indicating the transmission was bad. My husband spoke to them and they said if warranty covered it, the cost would be roughly $4800.00. When they called to let us know warranty was sending an inspector out, and that warranty denied the claim I knew something was up. We have one of the best warrantys you could ask for, warranty caught on to the fact they were trying to get more money out of them. Picked my car up after they told me $7050.00 (roughly) to replace the transmission. We then asked warranty could we get a second opinion, took it to Gibsons Garage (HIGHLY RECOMMENDED), they did confirm the line was busted, and warranty would not cover the line under drive train. However they had NO trans codes coming up. They replaced the line, added a half quart, to a quart of trans fluid, and my cars been good as new, not to mention they saved me almost 7 thousand dollars. I will NEVER recommend anyone to take their car here. Theyre just out for the money and not looking out for their customer.

Worst parts department. I made two parts orders, one part never showed, the other part was missing…read morepieces. 6+ weeks to process a refund because the parts department is dragging their feet. I have bought 4 vehicles from Riverside Ford, you would think that they would value me as a customer. Service after the sale? Forget it. Caveat emptor

My husband was pre-approved for a car loan and we contacted this dealership about a specific…read morevehicle that was clearly listed online at a set price. Shortly after his approval went through--but before we even came in--the dealership raised the price on their website. It felt misleading and left us disappointed, so we decided not to move forward with the purchase here. He ultimately went to Courtney Ford in Conyers and made a great deal for a Mustang instead. If I ever consider coming back to this dealership, I'd recommend avoiding pre-approval first, because in my experience the price might increase right after approval to make the "original" number look like a discount later. Just a heads-up for other shoppers to double-check pricing before applying.