Five Star Chrysler really lived up to their name for me. This past Friday, I traveling through GA…read moreon a road trip from IL to FL. It was a balmy 95 degree day, when my Jeep's air-conditioning went out during a 7 hour drive. We had a planned stop in Macon GA, as part of our travel itinerary. To my delight, Five Star was only 1 mile away from the hotel. I called them first thing in the morning and explained my situation. At first, I was told Monday was the soonest they could get me in. But when I added that I was traveling through from 700 miles away, They were able to get me in, to diagnose the issue. The service representative who I worked with, really went above and beyond to get me on the road, with little disruption to our travel schedule. While I was waiting for my car to be looked at, I had a great chat with one of their salesmen, who further gave me some travel tips for the rest of my drive. I truly appreciate all the effort this team gave to helping me out.

Worst customer service experience I have ever had. I purchased a Range Rover in February turns out…read morethat it had a roof leak. Came back seven days later with pictures and video. They said they would fix it. Turns out that after returning to the lot and checking on the status the left the vehicle in the weather including days that it rained, so of course I have pictures and video of that. Told them I was not happy and didn't want the vehicle since they had made no effort to fix it and in fact left it out in the rain after being told it leaked. They then again to get me into another vehicle. They then depreciated the value of the Range Rover that they sold me with a leak and left me upside down in a loan on a Jeep Compass. Not happy with the situation I cut my loss and left. Then because I'm out of state and in Macon due to work, I went home to pay the taxes and get my tag for the Jeep Compass which I'm told is not in my name. Call ALM CDJR Macon and repeatedly get sent to voicemail of the tag clerk and voicemail of management who has full voicemail, so I get no answer. When I finally get someone on the phone, they always state that they will give me a call back which I never receive. Driving with and expired temporary tag I am now frustrated and angry with the treatment. Very upset and always in a time crunch due to the nature of my job I drive to the dealership to see managers and works comfortably seated and relaxed. Knowing that I was upset I left my car running to be in and out as fast as possible so that I wouldn't throw a fit. Tell the manager that I need a resolution and I leave. Not sure how my situation will end but buyer please beware. Also, I'm now looking for a lawyer to seek compensation for the depreciation value that I loss from a car that had a roof leak and the hit on my credit because they did not pay of the Range Rover in a timely manner and I had to continually call and tell them I was getting collection calls for the vehicle that they were to pay off. My next step is to protest in front on their lot with signs until the situation is resolved. They have no idea what they are doing. They even put me in a dirty rental car with the previous customer information and paperwork in it which again I have proof, pictures, and paperwork on. I'm exhausted dealing with this dealership. Never again will I purchase anything from this brand.

I'd been shopping for a used Soul for a few weeks. I found one online at Hutchinson and went in to…read moretest drive. Now, when I did this, my mind was already pretty much made up on the car, based on my research and shopping, the test drive was just a formality to make sure the car "agreed" with me. Travis met me at the door, pulled the car around, let me drive, and when we got back got me started on the sales process. I don't have the best credit. OK, I've got lousy credit. This is where the dealership really shined through. They made a fair offer on my trade (more than fair) and found me a lender who was willing to look past my mistakes and get me in to the car. Not two hours after I visited I was driving home in my new ride. Great people, great customer service, and all around a good experience. I'll be updating my review as I experience their service department and how they treat me after the sale (but I don't expect to drop any stars).

My husband is a disabled vet. When we purchased this vehicle you offered a loaner car when your…read morecar got serviced. We purchased their extended warranty Now when you have something wrong with your car, you have to have a diagnostic test done. They need to keep your car for several days. We would never have bought the car if we knew that you were going to discontinue it for customers that had already purchased. My husband has numerous doctor appointments that we cannot be without a car. I guess customer service is not their high priority. I guess I'll have to live with the seat, not moving for the Driver. Fortunately, I was able to tilt the steering wheel so that I can drive the vehicle.

9:40a.m. 5/20/26 (10a.m.appointment) Arrived for service , oil change & tire rotation . Approx…read more12:30p.m. I was told the truck was ready with the exception that one of the tire studs were stripped in the process and without a lugnut on it, so I could just buy more studs on my own and bring them the receipt so they will reimburse me. My other option was to wait for them to go to O'Reillys auto store to get more studs. . After they made 2 trips to the auto parts store my truck was returned to me in what was supposed to be proper working condition. Time 2:24p.m.. While driving from 2/20-2/23 almost 210 miles the vehicle began to shake , I took the truck to a shop to have it looked over , once in the air the technician could wobble the tire just by hand . Each lugnut was on only by 2 or 3 threads .

i put a $1,000.00 dollar down payment on a new 2026 toyota camry and they let someone else buy it…read morefrom another dearship. they didn't have the common courtesy to call me and let me know that my car was sold to somone else. i only found out about it when i called to check on my car. the saleesman was curtis mcneal very unprofessional. i wouldn't buy a car from this dearship if you paid me. when you put a down payment on a car that locks it in. but when something happens, the salesman should call you and let you know.

Disappointed with sales staff. Paid little attention to what I wanted. Tried to force me to take…read moretheir deal

My car had a drivetrain malfunction error and was running poorly as I thought as traveling through…read moreMacon. Located the dealership on line and within 30 minutes they had me an appointment and was able to rectify the situation within two hours and I was back on the road thank you thank you thank you.

Fred and his staff are great to work with. They always had my repairs completed on time, were…read morefriendly, and communicated with me every step. Thank you so much!

My husband and I cannot say enough good things about Stephens Automotive. They are a highly…read moreprofessional group who helped us out immensely. We are from South Georgia. We broke down on our way to Arkansas. We were meeting up with family members also going camping in Arkansas. Our daughter and her family lives in Lizella right outside of Macon. Our truck pulling a 38' camper broke down. Engine lights flashing, gauges overheating. Well you get the picture. Our daughter-in-law recommended a place down the street from their house called Stephens Automotive. We came in limping late Thursday to Arrowhead campground. While we were parking our daughter-in-law went down the road to talk to Stephens. She explained our situation. We were to leave with the group at 5AM Friday. Surprisingly the owner/ manager said to come on over. They would look at our truck. You NEVER get a place to see you if 1- show up on short notice, 2- have deadline, 3- have never met or done business with, 4- around closing time and 5- present them with no chance of repeat business. These wonderful people took our truck, hunted down the parts we needed, and made repairs. In less than 24 hours we were back on the road to Arkansas. If you ever need mechanical assistance go to this local shop. The work is top notch. The staff from the front desk to the mechanics in the back are knowledgeable, friendly, and willing to go the extra mile on your behalf.

Visiting from out of town and the maintenance required light appeared. This is my first service…read morewhich is covered by the dealership. I called for a rarely quick appt within 2 days at 9am. Kayla was my assigned Service Asvisor. The dealership is easy to find and plenty of space to pull up and be received. Kayla explained the first service includes tire rotation, brake check, tire check and fluids top off! The estimated wait was an hour and 45 minutes but everything was completed within an an hour and 15 Minutes. The waiting area is spacious and conducive to remote working. There are private booths for a more quiet experience! Coffee, water, sodas are available for consumption. Overall great experience, will revisit!

Dropped in to visit my boi Chauncey and surprise him with a sweet treat. He trying to get me in…read moredebt y'all with buying a car. But I love no payments at the moment. But seriously if you are in the market to purchase a whip or even considering it, go holla at my boi.

My wife spent months searching for the right Cadillac XT5. When she finally located one through…read moreHutchinson GMC Cadillac, she engaged in ten full days of communication with their salesman to ensure every detail was in place. We live three hours away, so she specifically asked--multiple times--whether she needed to place any earnest money to secure the vehicle. She was assured "No, it's yours. Come Saturday." We were texting salesperson Saturday am. Based on their word, we drove three hours, only to receive a phone call minutes before pulling into the dealership informing us that the vehicle had been sold. Although the salesperson knew we were driving up to purchase vehicle. No communication whatsoever. This was not an oversight--this was a complete breakdown of professional responsibility. When we arrived, I addressed the salesman directly. To be fair, he seemed inexperienced and poorly trained. The real failure came from the management team. When I asked for a supervisor, I was met not with accountability or an apology, but with an insincere, scripted sales pitch--the kind you hear from someone more concerned with deflecting blame than resolving an issue. I made it clear that what occurred was unprofessional, disrespectful, and entirely unacceptable. As we exited, the supervisor called out, "Drive safe going home," with unmistakable sarcasm. That comment alone reflects an astounding lack of maturity, professionalism, and customer respect. Only after we were already two miles down the interstate did the General Manager contact us. And the reason for the call was obvious: he had been informed that I intended to leave a negative review. Suddenly, he was eager to "make it right." Not because he valued us as customers, but because he wanted to shield the dealership from public accountability and protect his year-end customer service metrics. He claimed to have "another XT5 identical to the one you wanted." We returned--only to find a burgundy not white vehicle that was nowhere near what was promised. This was a transparent attempt to pacify us long enough to prevent a negative review. It was manipulative and unprofessional. At no point did the dealership offer: * Gas reimbursement * A meal voucher * A gift card * A sincere apology * Any form of compensation for a wasted six-hour trip Nothing. After causing significant inconvenience, they provided zero effort to correct their failure. I work in public service. If we inconvenienced citizens like this, we would immediately provide support--fuel cards, meal vouchers, whatever was necessary--to make it right. The fact that Hutchinson Cadillac did not speaks volumes. This dealership may have inflated online ratings, but it only takes one experience like ours to reveal the truth: Hoskins GMC Cadillac is mismanaged, poorly trained, and prioritizes protecting its image over practicing integrity. To the General Manager: Your reactive, review-driven approach to customer care is not leadership. It is damage control. And it is obvious. We will never do business with this dealership again. Anyone considering it should understand that you are taking a gamble with an organization that has demonstrated a willingness to break promises, waste customers' time, and hide behind polished ratings rather than deliver genuine service.

driving to Florida yesterday, and our truck had a major issue that required a stop at a GMC service…read moreand we made it here. We were treated with such care by everyone we encountered. we ended up buying a new truck to get on the road again. The sales people were very accommodating and efficient. explained things well. general Manager welcomed us and then continued through the process to check in on the progress. service department helped unload and reload trucks and transfer some of the items we wanted to keep. They were sensitive to our time and got us on our way in a timely manner. we cannot thank them enough. plus we love the new truck

Butler Nissan is a wonderful place to work, purchase a vehicle and have your vehicle serviced. As a…read moreNissan owner I have everything completed at Butler Nissan. Ronnie, Breanna and Chad in service keeps my Rogue in wonderful running condition and lets me know when each service is needed. keep up the great work you guys!

If I could give no stars I probably would, the only reason they get one is because overall they…read morewere pleasant to talk to. However, the information given about my vehicle was WRONG and almost cost me thousands of dollars. I took my car in to be diagnosed as the Warranty company said please take it to the dealership in which we did. They tried to tell me that my transmission cooler line had rubeed against a sensor and popped it, causing the transmission to be no good and said they were throwing CVT trans codes when hooked to the scanner indicating the transmission was bad. My husband spoke to them and they said if warranty covered it, the cost would be roughly $4800.00. When they called to let us know warranty was sending an inspector out, and that warranty denied the claim I knew something was up. We have one of the best warrantys you could ask for, warranty caught on to the fact they were trying to get more money out of them. Picked my car up after they told me $7050.00 (roughly) to replace the transmission. We then asked warranty could we get a second opinion, took it to Gibsons Garage (HIGHLY RECOMMENDED), they did confirm the line was busted, and warranty would not cover the line under drive train. However they had NO trans codes coming up. They replaced the line, added a half quart, to a quart of trans fluid, and my cars been good as new, not to mention they saved me almost 7 thousand dollars. I will NEVER recommend anyone to take their car here. Theyre just out for the money and not looking out for their customer.

My husband was pre-approved for a car loan and we contacted this dealership about a specific…read morevehicle that was clearly listed online at a set price. Shortly after his approval went through--but before we even came in--the dealership raised the price on their website. It felt misleading and left us disappointed, so we decided not to move forward with the purchase here. He ultimately went to Courtney Ford in Conyers and made a great deal for a Mustang instead. If I ever consider coming back to this dealership, I'd recommend avoiding pre-approval first, because in my experience the price might increase right after approval to make the "original" number look like a discount later. Just a heads-up for other shoppers to double-check pricing before applying.

Larry in sales was incredible. Straight shooter, respecter of time and interests. I really…read moreappreciate his candor. Will recommend to any of my friends to work with him if they're looking for a new Ford/Lincoln.