Found a beautiful rug there with the help of the salesperson. He really listened and had great…read morerecommendations. This is a durable all wool rug, much better quality and a better price than the main home goods stores.

Stopped by the Rug Depot just to see and touch different rug materials to help narrow down the…read moresearch. Eduardo was so patient and showed me around the different sections, provided lots of information without overwhelming me, and left me to explore on my own with no pressure to buy. Awesome store with a good selection!

You only need to look at one place for a beautiful rug - Istanbul Rug. After eight months of…read morelooking for rugs online and in stores, we finally checked out Istambul Rugs. Within three days, Oggi and his crew were at our home, showing us different rugs. Oggi has an incredible eye for what works well. He is also very good at knowing what a potential client likes. We came in for two rugs and ended up with four rugs. The rugs make our home feel like a home. They're beautiful. Living with them feels like living in fine contemporary art. The rugs are hand loomed silk and wool. They're vegetable dyed, too. The quality is excellent. You can see and feel the difference from rugs we looked at from other name brand places like ABC, Arhaus, Loomy, or West Elm. Five stars all around - I highly recommend Istanbul Rugs.

Oggi did a great job informing us of all the different types of rugs and their options. He is a…read moretrue pro and does not pressure you in to anything, which my wife and I appreciated. We now have some really beautiful rugs which we hope to keep for a lifetime!!!

Wonderful customer service from a family owned business. High quality products with amazing…read moreinstallers. I highly recommend!

I put off replacing my kitchen and laundry room floors for many years. Recently I picked out a…read moreluxury vinyl plank flooring with the help of Tom Straus. The next week 2 installers came and now I am enjoying a beautiful new floor. I had some questions and was able to call and get answers immediately. Straus Carpets have excellent customer service and have highly skilled, caring, professional installers. They were very respectful of me and my property and wanted to make sure I was happy with the whole process. Straus Carpets made this project flow easily. I couldn't be happier with my new flooring and highly recommend Straus Carpets!

This is a long story. I visited Decorium on several occasions and finally decided to purchase a…read morecustom made sofa. It was a major investment and more than I wanted to spend. However, it was exactly what I wanted and was not available any where else because it was being custom made for me. The morning I decided to return and place the order I decided to stop by a well known furniture brand. Well four hours later I bought a whole living-room from this other brand. I felt good about the purchase because if I wasn't happy with it I could return it and what I paid for the whole living room is what my custom leather sectional from Decorium would have cost. Well, you get what you pay for. When the furniture arrived from the well known box store, it was poorly made pieces were falling off during the delivery, and the sofa cushions were lumpy. I refused the entire order. Now comes the good part. I returned to Decorium and the owner was there as usual with his expertise and knowledge after being in the business for a gazillion years. He pulled up my order and processed it for me. My custom built white percent leather with solid wood frame was delivered in 8 weeks with white glove service and comes with a lifetime warranty on the frame. This piece will last me a lifetime. It's absolutely stunning and worth the investment. I was nervous about the expenditure because of the cost and the store not being a major retailer. Decorium is the little engine that could and has proved itself with me. Before I forget it is very comfortable. love my new sofa!

We dropped by this place with no expectations to buy a sofa given the very specific needs, wants…read moreand restrictions we had our living room. We were really shocked at how customized we could make the sofa and the reasonable price for the quality we got for a piece made here in the States. Very attentive, nice service. The sectional was built in 6 days, half the time we were told it would be delivered, so a good experience all. would highly recommend over the Macy's, Pottery Barns, etc.

I have only ordered online and maybe went to a brick and mortar once? I need things delivered -…read moresmall car problems. White glove service has been fantastic and my furniture still has stood the test of time - over 7 years! Quality, not overly trendy and still looks like it belongs in 2025. Not perfect or THE BEST, but quite good. Just replaced a console and it was just delivery - simple, free shipping and easy to assemble - feels sturdy, functional and looks stylish. I have only purchased hard furniture - i would go to a seating specialist for upholstered items. Prices are reasonable for what you are paying for - timeless and solid quality. Good for this type of store - accessible and fits most aesthetics.

Extremely disappointing and unprofessional experience with the West Elm Emeryville store,…read morespecifically with Lana, the store manager. I own a design-build firm and was working on furnishing a 3-bedroom, 2-bath home in San Francisco. The plan was to purchase most of the furniture new, with West Elm and CB2 as the main vendors under consideration. Aside from a Saarinen table and a few rugs I already had available for styling, nearly everything else was going to be sourced new. I booked an appointment earlier in the week for Friday afternoon and adjusted other appointments to make that time work. Then, on Friday morning, Lana called and immediately launched into a very rude and dismissive conversation about the appointment. Rather than asking thoughtful questions or trying to understand the scope of the project, she made it clear that they did not want to come out if I was not guaranteed to buy something. She said they keep the option open in case it is "not worth their time." That was incredibly off-putting, especially considering I was already styling the home with West Elm pieces and seriously considering West Elm for a large portion of the furnishing package. As a design-build professional, I work with many vendors, and this is not how serious trade or retail relationships are handled. When I explained that the short timing, the disruption to my schedule, and the lack of professional communication reflected poorly on West Elm, Lana was dismissive again and said I had already made my feelings clear. Immediately after hanging up, she sent the appointment cancellation. The issue is not just that the appointment was cancelled. It is the tone, the assumption that my project was not worth their time, and the complete lack of professionalism from a store manager. Based on other recent reviews, poor customer service does not seem to be an isolated experience at this location or with West Elm more broadly. I was prepared to source a meaningful amount of furniture through West Elm, but this interaction made it clear that I should take the business elsewhere. I would not recommend the Emeryville store for designers, builders, or customers expecting professional service.

I came to this location through a program that helped me through a difficult time in my life and I…read moream really grateful that I got to pick out my couch, mattress and bedside table. It all fit in my studio, but I didn't receive the mattress so I don't know if I canceled it and just got the sofa bed but either way I'm really satisfied with the quality of the sofa bed. I'm laying on it now and it's very comfortable.

Big selection.. they sale living room furniture they a big selection on couches they always had…read morebeds frames . Beds and living room furniture .the staff was very welcoming and friendly I was able to pick out a sofa that day.. they were closing so I came back the next day to put my deposit.. even though they closed they still stayed and didn't rush when I was trying to decide on a couch.. they will even haul away your old furniture for a small fee..

We love Mid Century Mobler!!! We have several pieces from them including our latest - a gorgeous…read moreteak desk and we will definitely be back for more!

I cannot recommend Desiree and her team enough. They have a huge selection of high quality…read moreantiques, and the refinishing is gorgeous. I've included before and after photos of a bookcase we bought. All sticky drawers and rusty moving parts were fixed, and the final product is stunning!

I'm a longtime customer and a huge fan of Sobu…read more Their carefully curated inventory is a beautiful blend of exquisite furniture and wares for your home, some of which are their own beautiful designs. Their service is impeccable. They're honestly the nicest people I've ever known. I love everything everything about Sobu.

Very disappointing experience with SOBU. I was given a 3-5 week delivery timeframe but received…read moreabsolutely no communication about my order during that time even after repeatedly calling them for updates. With the expected delivery window coming to an end, I desperately searched for answers so I contacted the warehouse myself out of frustration, only to learn they had no record of my order. It turned out SOBU had missed it during processing and never placed it, and this was only discovered because I dug into it myself. Although they apologized, expedited the shipping and offered a partial refund, the follow-through was still poor. Promises were made that weren't kept, which I was expecting but still irritated by. Seriously though, you guys are a small business; isn't customer service supposed to be your thing? I understand that mistakes happen, but there should have been some alarm bells ringing when I mentioned there had been ZERO communication about my order since I initially placed the order and it was supposed to be delivered within the next 4 days. The freight company (Metropolitan warehouse and delivery) was also a separate issue. They falsely claimed they were attempting delivery when they hadn't even arrived at my home. So just be careful because they do charge a rescheduling fee in that situation. That's not Sobu's fault but just an fyi. The table itself is nice, but the lack of communication and follow-through made the entire experience unnecessarily stressful. I shouldn't have had to do all of this just to get an answer. From initial ordering to delivery took ~7.5 weeks. I'm not sure how much longer it would've taken if I just sat idly by waiting for because "I was still in my delivery window" as they suggested.

Cary has consistently provided top of the line carpet and service. In our 20 years of working with…read moreCary, we have found him reliable and willing to go the distance with carpet mills when presented with any issue. Recently, Cary provided a great wool carpet for a bedroom. It is so fantastic to be able to source, high quality wool designs. Cary provided a carpet that did not need to be seamed even though, placing a seam would have been $ hundreds cheaper. (Cary graciously only charged us the lower amount as if we had gone with a seam) He just suggested we get it into the room without a seam. His installer also slid the entire carpet into the closet so that it too, did not need a seam! Just fantastic. My wife noted that the pattern stayed even along the length of the room. No varied pattern from edge to edge! This was amazing with a 1925 English Tudor. He is quality!

Our install was not a headache but a migrane. It took two months and three installation visits to…read morecomplete our simple job, repeatedly exposing us to COVID. Terrible communication, poor quality work, soooo many mistakes, horribly incovenienced, extremely stressful. On top of everything else, they attempted to charge me $500 over the price we agreed to. Avoid!

The name "Claremont Rug Company" almost seems a misnomer; in fact what they are selling are art…read moreworks for the floor. A visit to their beautiful gallery in north Oakland is like being in a bazaar in ancient Persia. This is one of the premier sources for true antique Persian rugs in the U.S. and we are fortunate to have them in the Bay Area. It is important to emphasize that this is not the place to go for the kind of new Persian-design rugs which can be found in most rug stores. With the current international sanctions on imports from Iran, these new rugs are woven in Pakistan, India or China, can be of reasonable quality and relatively inexpensive and may be all you need. But if you are interested in the real thing - antique hand knotted Persian rugs (at least 80 years old) with stunning natural vegetable dye colors in excellent condition - Claremont Rug Company is the place to go. The experience of visiting their gallery is unlike a visit to a typical rug showroom where a salesman will pull back a corner of each rug in a large pile of rugs in the approximate size range you are looking for. At Claremont Rug Company you are strongly advised to make an appointment so that you have the gallery to yourself. You most likely will be greeted by Jan David Winitz, the very personable owner. He is a longtime collector and extremely knowledgeable on all types of Persian rugs. After determining the correct size, Mr. Winitz will use his uncanny color sense to pick out rugs to show from his vast inventory. With his crew, Mr. Winitz lays out each rug so that you can view it in the whole from all sides. In this way my wife and I found three good prospects for each of the rooms where we needed rugs. We left the gallery with excellent pictures and descriptions of each of the rugs. There was absolutely no high-pressure salesmanship whatsoever. After a few days, when we determined that we wanted to take the next step, we called to make an appointment to have the rugs shown in our home. Mr. Winitz and his crew then came to our home and patiently laid out each prospective rug in its intended place. After we had chosen the rugs we wanted to purchase, they were taken away for cleaning and minor repairs and then returned and installed complete with padding. Claremont Rug Company obviously represents the very top of the rug market. These fine old rugs are not inexpensive, but we felt the prices for the rugs we purchased were reasonable given their extremely high quality and excellent condition and that we therefore absolutely got high value for the amount we paid. In addition, the whole selection and purchasing experience was very pleasant and satisfying, which is not always the case in buying rugs. If you are in the market for the very best ancient Persian rugs, we would highly recommend Claremont Rug Company. Even if you are not currently in the market, but just like the look of these beautiful works of art, you should get their brochures or catalog. Christine Winitz, Jan's wife and a collector herself, puts these together and they are true works of art on their own.

Shopping for a carpet here is an amazing experience. The carpets are works of art and the owner…read morehelps you pick one suited to your space. If you want to feel comfortable and happy while shopping for a carpet, go here.