Charlie is who I go to if I need to find value…read more I thought I wanted an RH style home, but didn't think the quality was that good for the steep price tag. After getting personally tailored suggestions from Charlie...who knows the furniture landscape better than anyone, he helped me find a lot of furniture that elevated my home to a new level.

My husband and I had never heard of Luxilon before, but after checking the yelp* reviews, we felt…read moreit was a great place to look for a new couch. The owner, Charlie is very personable, knowledgeable and helpful (without being pushy or overbearing). He answered all our questions patiently- even when we explained that we were just starting our search and were not sure what exactly we wanted. After graciously letting us lay down (we actually want a couch that we can use to double down as an extra sleeping space without being a pullout), Charlie let me take my time trying a specific couch my husband was interested in (but I actually was not comfortable on). Charlie always walked away when he felt we needed time to discuss things in private and it was much appreciated. That is the epitome of outstanding customer service. I then decided to try a few recliner chairs to see if that would be a better fit, but I guess I am a hard sell. Let me say this- Luxilon has a great selection of in stock sofas and chairs (among other furniture), and they do custom orders as well. I was just overwhelmed and needed to take a break and re-assess what I truly want and need before bothering them again. We saw so many great items, we ended up purchasing a small, inexpensive accent table which was a great price and very well made. It was an item we didn't even intend on buying, but it was a great deal and a very unusual and practical piece that will fit under my existing chair AND sofa allowing me to eat a meal/use a computer/write a letter, etc... My husband also was able to buy a couple of lift thingys for some existing chairs which we own. Charlie is also providing help in installing these for us and he is going above and beyond in doing so. I like this business a lot because it reminds me of how I used to run my store when I was a manager- straight forward, excellent customer service combined with great pricing for quality merchandise.

Shop here often. Never disappointed. Well curated selection with character and fair price point.read more

I just bought a lovely signed serigraph of Venice from here. It will remind me of our actual visit…read morethere with family.

I purchased furniture set plus I paid for warranty and one of the furniture was defected upon…read moredelivered, delivered people told me to call them which I did and they have been giving me run around since I purchased the furniture in 2024. We cannot even use the sofa since, I am highly disappointed with the services I received and how I have been treated with the Hayes company that suppose to be the services department for Dump Furniture. Last time Hayes texted, I was told to call the store directly

Terrible service and zero accountability!…read more We purchased a sofa at The Dump in Deerfield and paid in full upfront - the sofa price, delivery fee (including carrying it upstairs), and taxes. The contract is full of penalties for the customer if we are not at home when they deliver. They promised delivery on the 11th. It's now the 24th, and no one has called us, no updates, no explanation. It seems they can delay as long as they want and break their commitments, while we are expected to sit at home and wait for weeks. On top of that, if we leave and miss their random delivery attempt, we risk getting fined - even though they already missed their promised date by two weeks. This is unacceptable. Payment should only be collected upon delivery, not in advance for this "great" furniture shop ! Never again with this store, and I would not recommend it to anyone !!!

Great personal service and furniture. Good vale. Love visiting the showroom. Timely deliveryread more

Have never had such a pleasant experience of buying furniture !…read moreWe just purchased a new townhouse and needed a reliable store where we could furnish our new house. The owners patiently dedicated as much time as we needed to make our choices (and we are very picky customers). The store has a variety of European brands that couldn't be found in the most popular chains. Eventually everything was delivered on time and professionally assembled. Thank you, guys, for the excellent service!

Great place to shop there's always something there I can find!…read more The owners are really nice and helpful. This is one of my favorite shops in Arlington Heights.

Didn't even acknowledge we had entered the store. No hello no nothing. He was busy speaking to…read moresomeone he obviously knew very well. As when the bell on the door rang he didn't even look up. Just gave me vibes that I didn't like . Not to mention severely overpriced. You must not like money? What a joke. It's very clear we were not a priority or serviced at all. And that comes off as you don't want a certain type of person in your store. Disappointed. Won't be back. Was prepared to spend upwards of $2,000. Guess me and my money aren't good enough for thrill vintage.

Scout & Forge is one of the coolest vintage furnishings shops in the Chicago area. I had been…read morelooking for a farmhouse table for years. Had even priced handmade options that were coming out over $3K - yipes. Then I saw my perfect table online from their shop in Long Grove. It was the perfect shape and style, and Matt and Meghan helped figure out a way to refinish it just the way I wanted. I am so thrilled and the experience was really fun and amazing. So happy with my new table - and its something that will be in my family I hope for a long time.

I came in here during the chocolate fest. It was crowded because people were going in and out…read moretrying to stay cool and use the air conditioning. The service was great, and like i said it was so crowded that I accidentally knocked down a small succulent arrangement that was filled with small rocks that scattered everywhere. They were pretty nice about it and didn't even expect me to buy the damaged item. Great interesting items, I'd come back when it's less crowded.

My husband and I had just moved to Chicago when we discovered this business. We had purchased a new…read moreking-sized bed and were wanting an eclectic style bedroom, so we decided to procure our own nightstands instead of ordering the ones that matched our bed. We searched online for over a month, visited five or six furniture shops, and even made a special trip to Chicago's Chinatown to try to find something unique. Our greatest setback was the lack of quality in the pieces we saw. My husband stumbled on a local listing for a gorgeous crimson nightstand from M&E that was priced to sell. I love restored furniture and creative vintage flips. We drove thirty minutes to pick up the piece. The owner's inventory was stunning; beautiful and vibrantly colored vintage furniture that was carefully restored. They are extremely open and friendly people who are passionate about what they do. Their prices were more than fair. We were hooked. We asked them to keep us in mind for another nightstand. Not only did they keep in touch, but they found one! They re-did it to our liking and set an appointment for us to come by and get it. Then, my husband spotted another one that he loved more. They graciously offered to repaint it to our liking (at no extra cost, though we offered) and sell us that one instead of the one they had prepared for us. With a generous spirit like that, they should be in business for a long time!

If you are looking for creative and well built furniture in the Chicago suburbs, look no further!…read moreFrom Hollywood Regency, French Provençal, Art Deco, and sleek modern designs, there is nothing these owners can't refurbish. Their trademark is well built furniture with great bones, then they take it , work their magic, and turn it into something exceptional. I am very happy with the two pieces that I purchased.

A shout out to Crest Furniture (1213 E Rand Rd, Arlington Heights,IL) & Josh for their customer…read moreservice, going far and above to help us out. It's a pleasure having them in our community and doing business with them. Thank you again

DO NOT SHOP HERE!!! AVOID AVOID AVOID AT ALL COSTS!!!!!!!!!…read moreI would not even give this place one star if I could. I purchased my furniture months ago and I still do not have it delivered. They just let things sit in a warehouse for weeks upon weeks before they get it moved. Every update is just another delay. At this point it will be almost a year before I see my furniture if I am even lucky. AND you have to constantly be the one to follow up with them for a status update. And they never have an answer other than oh it will be 1 month later than they told you and it just keeps going on from month to month. It's BULLSH*T! Do NOT waste your time, money or energy! Absolutely awful, horrible customer service. They do not treat their customers right. NEVER EVER SHOP HERE!!!!!!!!!!!!!

After having a problem with my sofa, I was pleasantly surprised when Sarah Sullivan from Walter E…read more Smithe contacted us to have the arm fixed. It was picked up, fixed and redelivered within a week. The delivery crew was professional for the pickup and redelivery. Sarah called immediately after the delivery to make sure the everything was good. Thank you!

10/1/21 Came in to…read morewander a bit. I am looking for a couch and one on the WES site struck my fancy. I'd never been in a Walter E. Smithe before, and the woman who helped explained their setup. They have green stickers on some items, and those items are part of their stock program. Those items are quickly manufactured with little to no customization (they might offer it in a couple different colors from which you can choose). The other items, which I believe have a red sticker, are items that you can put your own spin on. They had some great items from both the stock and custom group; far too many things caught my eye! They're requiring masks of everyone, of course, since we're still deep in the midst of a pandemic. Although the woman who helped me couldn't seem to pinch her mask to her nose to keep it in place; it constantly was falling below her nose. They do have hand sanitizer right at the entrance, and they had masks laid out for customers to use if they came in without them. I'll be back to eventually place an order, and hopefully will remember to post an update!