We ordered and paid for a custom fireplace screen in mid December and they said it would be…read moredelivered in early February. We had other home projects going on so this wasn't front of mind. Now that it's the second week of March, my wife called them on Sunday and she was told that someone would call us on Monday. No call. She called again yesterday and was finally told that the screen "got lost in shipment from the manufacturer". IF that is true, why was there no follow up on the order with the manufacturer? They said they could have one made and shipped in 2 weeks. Interesting. We declined because they should have known that the order was 4 weeks late. They have been in business for a very long time so someone dropped the ball and the customer who paid in full 8 weeks ago, shouldn't be chasing down their order. Disappointing R&P C

Northwest Metalcraft did an excellent job from soup to nuts. I needed to convert my fireplace from…read morewood to gas, and it turned out beautifully. The sales process was exceptional and Roy was very helpful in guiding me through the process. Ron and his team did an exceptional job running the gas line, which was complicated because I have an older home. Not only did they solve for tricky logistics, there was no mess and no disruption to existing walls /ceilings etc. Highly recommend the high touch service and would use them again.

My husband and I had just moved to Chicago when we discovered this business. We had purchased a new…read moreking-sized bed and were wanting an eclectic style bedroom, so we decided to procure our own nightstands instead of ordering the ones that matched our bed. We searched online for over a month, visited five or six furniture shops, and even made a special trip to Chicago's Chinatown to try to find something unique. Our greatest setback was the lack of quality in the pieces we saw. My husband stumbled on a local listing for a gorgeous crimson nightstand from M&E that was priced to sell. I love restored furniture and creative vintage flips. We drove thirty minutes to pick up the piece. The owner's inventory was stunning; beautiful and vibrantly colored vintage furniture that was carefully restored. They are extremely open and friendly people who are passionate about what they do. Their prices were more than fair. We were hooked. We asked them to keep us in mind for another nightstand. Not only did they keep in touch, but they found one! They re-did it to our liking and set an appointment for us to come by and get it. Then, my husband spotted another one that he loved more. They graciously offered to repaint it to our liking (at no extra cost, though we offered) and sell us that one instead of the one they had prepared for us. With a generous spirit like that, they should be in business for a long time!

If you are looking for creative and well built furniture in the Chicago suburbs, look no further!…read moreFrom Hollywood Regency, French Provençal, Art Deco, and sleek modern designs, there is nothing these owners can't refurbish. Their trademark is well built furniture with great bones, then they take it , work their magic, and turn it into something exceptional. I am very happy with the two pieces that I purchased.

In the book, Outliers, Malcolm Gladwell speaks about working 10,000 hours in one's craft, in order…read moreto be deemed an expert. Some folks are disputing this but think about it, do you want the pilot of your plane on your trans-Pacific flight with 100 hours of flight experience?? Or do you want the person with 10,000 hours?? Speaking of pilots, the pilot light in my gas fireplace kept going out and it kept going out when outside temperatures went below 25F. That's right, it went out when you needed it most. So after firing up the pilot light manually for seemingly over two Winters, I said to myself, this is insanity. So I used Yelp to conduct a comparative analysis and called four fireplace companies. Here were the outcomes of those calls: - one company does not fix gas fireplaces. - the second company made me leave a message and it took the guy like 3 days to call back and he had an attitude like he was disgruntled from the get-go (meaning from the onset). - the third company wanted to charge a service call for diagnosing the problem and couldn't comment on the overall costs. - the fourth company was Hearth & Home and Pat (who turned out to be the owner) was a straight shooter (meaning forthcoming with details). Pat asked the year, make, model, serial number of my gas fireplace. He listened to me about my fireplace's symptoms and gave me a likely diagnosis and projected costs of the part and service. I had a very good feeling about his Integrity and thought the cost was reasonable. The appointment was booked and weeks later, Mike came as scheduled. Mike has 10 years experience and although he huffed and puffed here and there while fixing it, I had no doubt that with his expertise (10,000 hours) we would be up and running in no time. And that's what happened, my fireplace got fixed, within budget and right in time for me to make it to the Yelpies event last week!! Thank you Pat, Mike and H&H for this professional experience. Otherwise I would have missed that great event by Kesha and Celeste!!

The initial assessment of our need for a gas fireplace insert was explained well and installation…read morewas well done by experienced, knowledgeable field people. Their ongoing support has been outstanding. Highly recommended.

It's too bad that Kirkland's is closing at the end of December. It has a great reputation in the…read moreArlington Heights community. I went in to take advantage of the 30% off clearance sale. There were many cute Christmas and fall decorations to choose from. I ended up getting some candles that were too well priced to pass up. Service at the cash register was slow to check out. Shop at Kirkland's while you still can.

Kirkland's was slated to close at the end of last year but it's parent company Bed Bath and Beyond…read moreapparently decided to keep this store open. It is now fully stocked with new items . There was a wide variety of home goods, furniture, lamps, kitchen items , candles and pillows. Prices varied and many items were on sale. The store is spacious and the items are nicely displayed. I have stopped in many times, but despite the great layout and displays, I always leave empty-handed.

After vising many, many other furniture stores with no luck of finding the right size sectional, we…read morefinally had a wonderful experience with Crest!! We we looking for a custom size sectional for our family room (because we had limited space to work with) and Crest provided us with a large variety of styles to choose from, which I loved, because I'm super picky about what I spend my money on. Bill was great at answering all of our questions and providing us with options and prices. We were able to select the sectional/cushion size, arm style, fabric (for couch and pillows), cushion firmness, leg style, style of back pillows, etc. It was great having all of these options to choose from and their floor samples gave us an idea of what we were ordering. Crest also has a huge variety of fabrics to choose from, so we were able to pick something durable and kid friendly. Since it was a custom order, I made sure to triple-check our invoice and confirm product ID's before paying, to make sure that all of our customizations were listed out correctly, and they were (Thanks, Bill!). Bill also called us a few times to update us on our delivery date. Very anticipated delivery date came, right before Christmas (as promised), delivery guys called before delivery to confirm time, they were also super fast and set up the sectional in under 10 minutes. We LOVE our new sectional! It was EXACTLY what we had ordered and it fits PERFECTLY into our space.

A shout out to Crest Furniture (1213 E Rand Rd, Arlington Heights,IL) & Josh for their customer…read moreservice, going far and above to help us out. It's a pleasure having them in our community and doing business with them. Thank you again

Someone referred to At Home as the "Walmart-sized HomeGoods."…read more Say no more. Hold my Prosecco. Was this a trip that merits a day off work? Should I drive my SUV with the back seats folded down? All the posts on my FYP seemed to suggest that I would hit the Halloween decor jackpot. I encountered several hiccups on the way due to my GPS misdirecting me -- one trip to the Old Orchard Country Club. I was so disappointed. Basically not a HomeGoods at all. Not the vibe I was looking for at all. This is a giant warehouse (somewhat) filled with indoor, outdoor, housewares, tchotchkes, etc. If you need an outdoor pot, a plant stand, a side table, towels, glassware, etc., they have it all, and so many kinds it'll make your head spin. There were lots of items on clearance. At Home is filing for bankruptcy and will close stores. Perhaps that is why the store had several areas that were bare. I don't know if this is one of the locations that will close, but they shoulda had their Halloween stuff out. I will drive anywhere, spend anything, if it means cool Halloween stuff.

I have been here a handful of times and am always perplexed about the store. It is filled with a…read morewide variety of home goods, art, furniture and decor. It is a step below Home goods , but a step above other retailers. We were looking for an area rug, and I liked they had all the rugs open and on display. The rugs were marked with location and easy to find. Service was ok, there is no one to help in the store, if you have a question and the cashier was not overly friendly. If looking for a huge selection of home goods, it is worth stopping in.

We inherited a Victorian armchair and loveseat that were falling apart at the seams. The wood was…read morein terrible shape, and had an unattractive dark finish. Donna was extremely kind and helpful throughout the process. She gave practical advice, and spent a long time looking through upholstery samples with us. We decided to completely strip the wood to reveal the natural wood grain, re-glued, and reupholstered both pieces. All the work was done in approx two weeks, and all correspondence was answered promptly. We are over the moon with the results. The colors are stunning, and great care was taken to line up the complex pattern of the upholstery with the tufting. Excellent service and excellent results. We will be back with future products. Highly recommend.

My husband's grandparents passed away some time ago, and we were given their old cedar chest. After…read morecross-country travel, many decades of use, and some botched attempts to spruce it up, it was in terrible shape. Today, the refinished/repaired chest came back to us and it looks like it's brand new! I could not be happier with the results. Quick turnaround, too, and convenient pick up/drop off service! Thank you so much to the team!

Nice selection of China, crystal and glassware (many complete sets at very reasonable prices)…read more The clothing is a step up from most thrift shops. Well curated store.

I mostly come to this location to see furniture options. They always have very unique finds in good…read moreshape. Overall, this is a very clean store and I look forward to walking through all the aisles. Would highly recommend.

This store is a gem in downtown AH. It's always a delight and a treasure hunt for one of kind items…read morethat are great quality

Favorite store in Arlington Heights. They have fabulous taste and items you just didn't find…read moreelsewhere. Run there and check it out if you can.

I stumbled about this thrift shop while I was in the neighborhood. Love me a good thrift and…read moreantique store. However, I found this one to be grossly overpriced. This kind of store tends to be packed with items, and I was disappointed that I could not find a single thing that caught my eye. Maybe I caught it on an off day, but I was not impressed.

Cute store, friendly lady inside Lots of trinkets cute for…read moregifts or additions to your home