Went to this furniture store after a friend said she had a good experience. From the moment we…read morewalked in, we were ignored. The young lady with a short bob didn't even acknowledge us. We walked around for 10 minutes, came back to the desk, rang the bell--no one came. A few minutes later, another young lady with long hair came out, saw us, and ran straight back inside. This was beyond disrespectful and unprofessional. Honestly, it felt cold and exclusionary, like we didn't belong there at all. I hate to even bring up the word, but this kind of behavior felt rooted in bias. Interesting. That's just me. Do yourself a favor--don't waste your time or money here. They need to do better.

I was disgusted by the staff. Totally ignored after asking a question. Selection is not very high…read moreend and the quality low vs other places. Take a pass and go to ORiellys in town.

1 star -- Repeated warehouse damage, incorrect assembly and failed deliveries. Over a month with no…read moreresolution, plus added costs and canceled plans. We ordered a couch (plus a coffee table and side tables) from Steinhafels and selected a delivery date based on the availability offered at checkout. What should have been a standard delivery of brand-new furniture turned into multiple failed attempts, damaged items and ongoing confusion. It has now been more than a month and we still do not have a functioning couch. The core issue is not a minor cosmetic issue. It's Steinhafels' warehouse handling and assembly quality, which then gets pushed to the delivery team to try to fix in real time. A brand-new couch should not arrive ripped, incorrectly assembled or broken on the truck -- and a replacement should not show up with the same kind of damage. What happened (timeline) Delivery attempt No. 1: * We received no advance notice of any problem. * The delivery team arrived and told us the couch was damaged at the warehouse and could not be delivered. The drivers even indicated we should have been notified ahead of time, but we were not. * Once the truck was opened, it was also clear the coffee table and side tables were damaged, and the drivers refused to deliver them due to the damage. Delivery attempt No. 2: * The couch finally arrived, but it was in unacceptable condition for a new purchase: ripped upholstery, improper assembly, bent in the center, bottom riser dragging, wrong legs. * We were not comfortable sitting on it. We also felt pushed toward a "repair" solution, which is not appropriate for a brand-new couch delivered in defective condition with incorrect assembly. * This attempt also had a real impact on our plans. We were expecting the delivery to be resolved before hosting, and we ended up having to cancel our New Year's Eve party at the last minute because the couch situation was still not resolved after this failed delivery. Delivery attempt No. 3 (the "replacement"): * This was supposed to be a simple exchange: broken couch out, new couch in. * The delivery team told us the replacement couch was already broken on the truck -- the footrest was bent. They tried to repair it, but it was still not functioning properly. After three attempts, we were once again left without a working couch. Additional issues: store runarounds and extra costs Every delivery attempt has required us to drive to the store to get anyone's attention -- only for the store to call the same customer service line that has been unhelpful and unable to resolve the issue. We also live in a high-rise in the city, which adds real costs and logistics each time a delivery is scheduled. Every attempt requires reserving the service elevator, which costs us about $200 each time -- and we have had to do that repeatedly because Steinhafels has not delivered a usable couch.

DO NOT SIGN the DELIVERY SHEET stating NO damage has occurred during delivery- you will have no…read morerecourse when you find that they damaged something after they leave. Our house only had a scratch on the wall from the 2 carrying up a couch to a 2nd floor. I dismissed it, not a big deal. What I didn't see till later that day that they damaged our driveway with their truck, leaving a large slice in our black top. After calls to our sales person & manager, we were told because we signed the sheet we had no recourse & they were sorry.... Really?!

This store is always fun and its HUGE! The prices here are very fair and there are always new items…read more. Don't miss the free section in the back and in the children's area. Upscale donates their proceeds to charity, so you can feel good about shopping here.

This is the biggest thrift store I've ever come across! So many treasures, great prices. And the…read morestaff is so kind and helpful. I'll definitely be back!

I've watched my fair share HGTV shows where the designer goes to some kooky place filled with…read moretrinkets and treasures of times gone by. This place is a bit like that but mixed with the early days of Etsy. "Designers" can rent an 8x8 or bigger "storefront" to showcase their unique designs. Mostly stuff reclaimed from decades gone by and redesigned with some kind of flair. There's generally a theme to the different storefronts: women's vintage clothing, funny and lovey-dovey sayings regarding dogs and cats, plastic and silk flowers, dairy and farm, sarcastic sayings, whiskey barrel designs for the men dragged into this place, etc. My wife and I found a whimsical chip and dip bowl. It was nice and will replace one of the blander versions we have at home. Truthfully, there were quite a bit of items that were perfect housewarming gifts and gifts for people who have specific decor tastes. It's also a decent place to just kill some time browsing through all the stuff people have created to get your own creative juices flowing.

Great place to find antiques and handmade items. I never leave empty-handed. Christmas time is…read moremy favorite time to stop in to find unique gifts. Also, most booths are beautifully decorated for the holiday season. During one visit, they were having a painting class. The room was full, and everyone seemed to be having a good time.

Came on a Sunday, the website says open from 11-4pm and it was close. It will be nice to update the…read morehours only so we don't waste our time. Furniture inside looks nice, I can give them that.

Have had multiple experiences with mixed results. They make really good products. Mostly happy in…read morethat regard. The shipping quality has been outstanding. Last item I received appears to have a bit of a warped door. The only thing keeping me from giving them 5 stars is something has happened with regards to communication. Not as responsive as it used to be which is a shame. I do not want to speculate as to why so I won't. Good luck to Barn XO.

Charlie is who I go to if I need to find value…read more I thought I wanted an RH style home, but didn't think the quality was that good for the steep price tag. After getting personally tailored suggestions from Charlie...who knows the furniture landscape better than anyone, he helped me find a lot of furniture that elevated my home to a new level.

My husband and I had never heard of Luxilon before, but after checking the yelp* reviews, we felt…read moreit was a great place to look for a new couch. The owner, Charlie is very personable, knowledgeable and helpful (without being pushy or overbearing). He answered all our questions patiently- even when we explained that we were just starting our search and were not sure what exactly we wanted. After graciously letting us lay down (we actually want a couch that we can use to double down as an extra sleeping space without being a pullout), Charlie let me take my time trying a specific couch my husband was interested in (but I actually was not comfortable on). Charlie always walked away when he felt we needed time to discuss things in private and it was much appreciated. That is the epitome of outstanding customer service. I then decided to try a few recliner chairs to see if that would be a better fit, but I guess I am a hard sell. Let me say this- Luxilon has a great selection of in stock sofas and chairs (among other furniture), and they do custom orders as well. I was just overwhelmed and needed to take a break and re-assess what I truly want and need before bothering them again. We saw so many great items, we ended up purchasing a small, inexpensive accent table which was a great price and very well made. It was an item we didn't even intend on buying, but it was a great deal and a very unusual and practical piece that will fit under my existing chair AND sofa allowing me to eat a meal/use a computer/write a letter, etc... My husband also was able to buy a couple of lift thingys for some existing chairs which we own. Charlie is also providing help in installing these for us and he is going above and beyond in doing so. I like this business a lot because it reminds me of how I used to run my store when I was a manager- straight forward, excellent customer service combined with great pricing for quality merchandise.

This is actually my second time buying furniture here. A few years ago we got a side table with…read morebuilt in power outlets that was unique and perfect for our odd sized space. Its held up great, so when I was looking for a low but long dresser (another odd size space to fill) and I figured I'd check them out again. I'd shopped around and had no luck finding something that fit my criteria. First, it needed to fit in the space. Second, it needed to be in my price range. Third, it needed to be REAL furniture, not that Amazon press board type of junk. On top of all that if it matched my room then even better, but I'd sacrifice on looks if I had to. I walked in and was greeted right away. The sales guy asked if I was looking for something specific or just browsing. I told him what I was looking for and exactly what my max dimensions were as I walked around looking at the dressers. He walks away for a second and comes back and calls me over to a dresser. "If you don't mind keeping the legs off of it this might work". Sure enough this thing was picture perfect. It was Just at the max for my dimensions and budget, but that included threshold delivery. The boss on duty came over and we finalized everything so easily, I honestly should have just started my day here and saved myself a lot of trouble shopping around. My delivery came on time and at the earliest point in my 3 hour window. Super nice delivery team as well. This makes 2 great experiences at this spot for me so I definitely recommend checking them out!

Beware of "regional pricing"! After signing up for their sales notifications, I received one…read morestating that an item was on sale for $399. I called the customer service line to order it for pick up and they informed me that the cost for a person in Illinois is NOT $399 but $449! They were NOT willing to negotiate. Not a good look for your company. Not to mention false advertising!

Great place for people who want curated antiques made for a well decorated home. I loved that there…read morewere lots of cocktail items. They also had some less vintage but high-quality clothing. Everyone working there was super friendly and fun!

Service, selection and value are top notch! As first timers, Diane made us feel so welcome. We made…read morea friend and will definitely return.

Didn't even acknowledge we had entered the store. No hello no nothing. He was busy speaking to…read moresomeone he obviously knew very well. As when the bell on the door rang he didn't even look up. Just gave me vibes that I didn't like . Not to mention severely overpriced. You must not like money? What a joke. It's very clear we were not a priority or serviced at all. And that comes off as you don't want a certain type of person in your store. Disappointed. Won't be back. Was prepared to spend upwards of $2,000. Guess me and my money aren't good enough for thrill vintage.

Great variety of vintage items and nicely displayed. The shop is not large, but have a decent…read moreinventory. Lots of glassware and furniture. The prices are a bit higher than expected.