After an extensive search to buy a new dining room set, I chose Deutsch Furniture Gallery, in…read moreRochester, Minnesota. But before I placed the order, I paid for wood samples and picked out two different stains colors to decide on: Seashell and Limed. I had to be certain that the stains offered on their website, would match the samples I received. Plus, I returned the samples back to the company, as the wood samples must be returned. I chose the stain, "Seashell", and I took photos of the wood samples before sending them back to Deutsch Furniture Gallery. I ordered a 48" round single pedestal table and four dining room chairs, and 2 with arms, in Hard Maple and ALL with Seashell stain. The purchase (sales) order shows the above with Seashell stain. The sales staff answering the phones were always most helpful. My order placed on July 2, and it would be between 8- 10 weeks before delivery. I felt confident that my furniture would be made to my specifications and felt free to concentrate on our home projects, which is STILL A WORK IN PROGRESS. Days before the dining room set arrived (Tuesday, September 24, 2024), our new floor was installed in the dining room and kitchen. We moved our old refrigerator out to the garage, as the new one we ordered would be arriving on Thursday, September 26. Boxes were moved out to the garage to get ready for the dining set delivery. It arrived on Tuesday, September 24, and that's when I commented to the delivery staff that the finishers were fairly sloppy with the stain. In addition, one of the arm chairs had a rear damaged leg and had to be returned for repair. I accepted everything but that one chair. I called Deutsch Furniture Gallery regarding the damaged chair, plus I took photos to send to the company. I was assured by phone and email that the repair would be corrected and the chair delivered back to me as soon as possible. I put the damaged chair out of my thoughts and my husband and I stayed occupied with our home projects. Thursday morning, September 26 - the day the new refrigerator would arrive, I was looking at the sloppy stain work on our new table legs when it dawned on me, something was wrong. The delivery slip states the stain used on the furniture as Seashell. I examined the photos I took of the wood samples and realized. . . the FINISHERS HAD STAINED THE ENTIRE SET IN LIMED AND NOT SEASHELL! I was upset and sent an immediate email to the company. And I figured I was screwed because I signed for the delivery with the exception or the damaged dining room, arm chair. They replied, Sept. 27th, they would be in touch with the Finishers and get back to me although it might be as early as the following week. This was a portion of their final email, on Monday, September 30th: ". . . After sending the damaged chair back to the finishers, the finishers confirmed that the set was finished in the exact stain that I chose, Seashell. They also said that the "Limed Stain" would be much whiter like a whitewash in color. They are 100% confident that the Seashell color is what they stained it in. And that they will be repairing the chair and have it back to you as soon as possible." This is a portion of my email reply to them: ". . . Your reply, that the Finishers confirmed and were 100% confident that the set was finished in the exact stain that I chose, "Seashell", and that the Limed stain would be much whiter like a whitewash in color, is nothing more than a bogus claim of nonsense, and a pitiful attempt at a lame cover-up I've ever heard. Because if there was any truth to your reply, then it must negate the stain colors of the 3 wood samples I was sent. Correct? Or is it that the color-stain charts or possible physical wood samples that the Finishers use as guides or comparison, are completely different then the stain choices offered up on your website? This must be the case. And your customers WILL NOT RECEIVE the stain color they think they are purchasing? The photographs I sent to you on Thursday, Sept. 26, demonstrate that the dining set I received matched up perfectly to the real wood sample of "Limed", and not to the "Seashell" brown-based stain, at all, as they are two distinct colors. And Seashell is NOT in the family of whites and grays, like Limed. Sadly, I thought your company was honorable, and would make good on a major screw up from the Finishers. The reality is, that Deutsch Furniture Gallery refuses to incur the cost to redo my dining set to the Seashell stain, and which should have been done correctly from the beginning. Considering I physically held, and took photos of the actual wood-stain samples, your Monday, Sept. 30th email, is nothing more than an attempt at gas lighting. Shame on you! . . . . " Bottom line: I am stuck with a dining room set finished in a sloppy-limed stain. There was a major screw up at this company. Buyer beware of the Deutsch Furniture Gallery! Obviously, I wrote this review after I received the repaired dining room chair.

We just received our set of 6 Batavia chairs today. They are beautiful and solid. I was a little…read moreapprehensive of ordering online without actually seeing them in a showroom, but turned out great. Service by phone and chat was very good and delivered a month earlier then expected; because of a the COVID associated delays. I highly recommend them for great US craftsmanship.

This shop is a must stop! A Wonderful gal helped my sister and I. Such a fun store. We bought fur…read morecoats and a gorgeous women's leather back pack. The prices were right on point, very fair. The store is well organized and displays were easy to move through and it even smelled fresh inside! 100% recommend.

Excellent selection and INCREDIBLE service! My wife and I basically furnished our entire living…read moreroom with items we found here. Thank you!

Incredibly unprofessional staff, manager Rod is disrespectful and rude. Incorrectly charged for…read moreitems and months of trying to resolve resulted in him haning up on me. Buyers beware!

I've spent over $6,000 in the last six months at this store but my most recent experience involved…read morevery poor customer service. I had a bed delivered recently and the delivery crew broke my stair handrail. I went into the store and spoke with Manager Rod Moen. He couldn't have been less helpful. He quickly passed the buck and told me the damage is between me and a delivery company. He gave me a card with a phone number and told me work with them. He had no interest in helping me with this situation. I have no idea how he can keep a job as a store manager.

This was the third time going into the store. The store is huge and they have a lot of stuff and…read moreneat stuff but watch out when buying. Each time we have gotten home after buying stuff we have noticed multiple price tags, you would think the top tag would be the lowest price well that's false. They jack up the original prices. Now this isn't on everything but it has happened on some items we bought each time we've been there. Third times a charm, I've learned my lesson and won't go back. Bowls in the picture are the same with different prices.

I love love love this store. We do not have a AtHome in northern Minnesota so when I come to Mayo…read moreClinic that is one place I make sure to go. The selection is vast and prices reasonable. I can't believe the size of this store. And the employees are very friendly and helpful.

We don't usually buy expensive, "good" furniture these days, however, we were in need of a new drop…read moreleaf table for our small home and my eye caught QW Furniture. On sale it was $1600, and we had some extra cash so we went for it. To say my expectations were exceeded is an understatement. This is the most beautifully crafted piece of furniture I've ever laid eyes on. We were in awe of the gear structure for the leaf insertion. The finish is just stunning - a soft satin, and it is smoother than anything I've ever felt. My husband assembled it in 20 minutes - he just had to attach the feet to the base and the top to the pedestal. When raised, you can barely see the seam for the leaves. This will be an heirloom piece that will hopefully stay in our family for years. When I had questions, my emails were replied to quickly. The delivery team was great and we even had a personal cell phone to contact them during delivery. It is also very satisfying to support hand-crafted furniture made in the USA. I know this price point is not available to everybody, but if you can - I would highly recommend them.

I purchased a dining set with 6 chairs with arms, pedestal table and 2 leaves. They couldn't have…read morebeen more helpful. I called frequently with questions. They went above and beyond to find answers if they didn't know. It was so great to be able to choose the wood, style and finish. I ordered 10 different samples of wood types with different stains. I had the table top a warm brown stain, the wood grain was awesome! The pedestal was black, as were the chairs. Delivery was perfection. They assembled everything. The finished product was as smooth as velvet. My friends were so impressed! I am currently choosing everything for a new coffee table and end tables. I am over the moon that everything was solid wood and hand crafted. Exceptional workmanship, you won't be disappointed.

I had an excellent experience with Ashley. Everyone was friendly and helpful. I was buying a couch…read moreon Black Friday while I was in Florida and had it shipped to my house in Rochester, so it was a complicated transaction. Sales rep was extremely helpful.

Outstanding customer service and fantastic selection & very high-quality furniture. They helped me…read morefind a chair that will allow me to sit, recline & stand all on my own after major surgery.

Update: After speaking to some very nice service folks, a technician is now scheduled to come to my…read morehome next week. I purchased a motorized recliner, and with it the service plan. Prior to the service plan expiring, the motor died on my unit. I called customer services and have been waiting 3 months for replacement parts. First, they called telling me they gave the part to another customer. Then, I had to wait 1.5 months to be rescheduled. THEN, the only time the technicians could come to my home was when I was busy at work. Today I tried to reschedule and was told there are no techs that cover Rochester and I would have to wait for them to hire someone before my furniture could be fixed.

HOM furniture has great service and a friendly smile in every isle…read more Clean and organized store.

During my recent visit to my old hometown- I noticed this new store tucked back off of 2nd street…read moreand of course I wanted to stop in and see what it was all about. Very cute store with various odd pieces of furniture that would be excellent accent pieces --some of them were re-purposed or refinished and that was cool to see how you can take an ugly old piece of furniture put a coat of vibrant turquoise blue paint on it and suddenly you have a very fabulous piece of furniture that gives your room pop.....there were some smaller items here like pictures, candle holders, little decorative pieces....what was really weird is the store was open and lights were on but we never once saw another human in the store and we were in there for well over 10 minutes ---good thing we are honest people but it was really strange to not see an employee---what if I did want to buy something???

I had a very frustrating and disappointing experience with this business. Their website clearly…read morestates that furniture and large items should be emailed ahead of time for approval, so I followed those instructions exactly. I emailed Jes with multiple pictures of a storage cabinet and end table - both in very nice condition - and asked, "do you take pieces like this?" Her response was a simple "yes." Based on that confirmation, my husband and I went through the trouble of getting a trailer, loading the items, and even taking time off work to deliver them. However, when we arrived, Jes refused to accept the pieces. When my husband showed her the email where she had said "yes," she claimed that she didn't mean "yes" she would take those exact items. When pressed, she admitted she "probably should have been more clear." This was extremely unprofessional and a complete waste of our time, effort, and money. To make matters worse, she also complained that our trailer was blocking her alleyway, despite the fact that we were there because of her prior approval, and had pulled the trailer over far enough that cars could get by. Clear communication, respect and accountability are basic expectations in any business, and this experience fell far short. I will never be returning and would caution others to think twice before relying on their process.

Each time I've visited the store, I am amazed, always new merchadise to be explored, always new…read morecreative displays to check out. Friendly helpful store personal to take of you. I share with friends...when visiting Rochester, you have to be sure to stop by "KISMET"