I'm on my third pair of glasses from this establishment (beginning one year ago), so I thought it…read morewas time to send a review. From the beginning, they have shown an extremely high desire to satisfy me, letting me return a completed pair of glasses for an entirely new pair when I decided I didn't like the first pair I ordered. For this third pair, I supplied an old frame and they replaced the dark lenses. The person who fits you ("technician?") actually met me outside in the rear of the building, with a new case and paperwork, where I was waiting in a semi and made sure they still fit me and I could see, so I could keep rolling without blocking/holding up the flow of traffic! That's what I call customer service!

Used to go here before it was a My Eye Doctor. Too busy now, was rushed in/out. They told me that…read morethe glasses I was looking for didn't exist (when they do). Awful policies.

This LensCrafters was a lifesaver for my sister! While visiting St. Augustine beach her glasses…read morewashed into the ocean and we were bummed. She did a quick Google search and called up this LensCrafters location to see what could be done with short notice. They encouraged her to come in and see whether it made more sense to get a new pair of glasses or get some contacts. She was able to be seen immediately when we arrived and even got an appointment to get a prescription for contacts. Within a short time we left and she had a few pairs of dailies in tow, which really helped to keep her day and vacation from being ruined. We are very thankful for the service here! By the way, the folks at LensCrafters said that someone loses their glasses in the ocean every day here!!

i ordered brown tinted lenses, i brought my old pair with me to show the exact color tint which i…read morehad bought from them a year ago. i explained and showed them i wanted. The lenses came back the color not the lighter shade. They made no apology or said how can we make this right .They said if i did not like the color bring them back within 60 days and they will see what they can do. i just might do that i am going away in 2 days so i had to take them.

Dr.Krepley is highly skilled and knowledgeable. She is a cornea related specialist. Entire staff…read moreand doctors are extremely thorough and excellent diagnosis and proper protocol for my eyes has been a God send.

Great doctor office the whole team works nicely together and the are practicing very safe Covid…read moreconditions

Carey was very knowledgeable and thorough while doing my exam & picture. She also answered all of…read morethe many questions I had during my visit. Great experience!!

Four members of our family are patients here. We have never had anything but excellent…read moreexperiences. I've been seeing Dr. Nelligan for more than ten years. He performed my cataract surgery; it was a flawless experience. From the front desk staff to the surgery attendants, the professional training rates those five stars.

If you're looking for knock off sunglasses, then this is the shop for you. I can't tell you if the…read moreprices are good or not because I don't buy knock off anything... I'm just a snob like that. :D No, I'm not rich, but if I want a pair of Chanel sunglasses (and I do own a pair), then I'm going to purchase the real thing. Needless to say, I've only wandered into this shop once. I saw the designer labels from outside, wandered in, and very quickly wandered back out when I saw they weren't real. You'll find this small shop within St. George's Row off of St. George Street.

Bought a sign with our last name from the Shark Shack about a month ago. Paid extra to have the…read morestore ship it back to our home in Wisconsin. It Showed up about 5 days later shattered. Contacted the employee/manager or owner of the store. She said she would take care of it. It's been about a month later and nothing from her. Beware buying and have any item shipped from this business, they are incompetent when it comes to shipping goods! We do visit St Augustine often, and will have to stop in for a chat with her when we are in town again.

I saw Dr. Maddox and she was super kind and very easy to talk to. Came in for irritated eye issue…read moreand got an appt very quickly. All the paperwork as a new patient was super easy and the front desk woman who checked me in was great. Also the tech, Kimberly, was very kind, clear, and thorough as well. Will use them again.

The office staff is unprofessional and incompetent. Spent over $1500 on glasses, sunglasses, and…read morecontacts last year. Call them yesterday to get a copy of my contact prescription, and despite getting their automated emails to purchase additional contacts from them, they have no record of a contact exam or prescription for me. They then say unless I have a "duplicate account"? They don't know their head from their butthole...Shelby, Jennifer, Shea and that goofy, Nicolas! STAY AWAY from Rowe!!!

In town from out of state. Sunglasses were purchased from another Walmart vision center in the…read morenortheast. Frame broke and needed replacement,fortunately had a one year insurance plan. Associate here was so nice and accommodating. Placed my lenses in new frame and I was out the door in half an hour. I was lucky that same frame was available. Still, service was great.​

I went there this past Sunday,just to get my eye glass prescription done…read more Well the guy that asked if he could help, has no idea what good customer service is. He was rude, and kept insisting that my coverage was excepted there cause, I didn't recently have cataract surgery. I tried to explain that I was allowed glasses every year, andframes every 2. He just kept saying he could help me and I didn't have such coverage. I will never go back there again.

i'm not sure who was working on February 10, 2025, but she was extremely rude. I came in to look at…read moresome bajio sunglasses and she was very upset that I did not plan on purchasing any. I just partnered with the company and told her I didn't have a need to purchase them but I need to try them on. She saw that I worked in car sales and said she hopes that I get lots of customers who don't plan on purchasing anything to come in. Extremely rude and unprofessional, and quite frankly not sure how she ended up in a customer service

I have purchased 2 pairs of sunglasses from this location and always received great service! My…read moreglasses tend to stretch out from pushing them up on my head and they are always willing to clean and tighten them up for me!