Came in to get new prescription glasses, and the whole process went extremely smoothly!…read more Everyone was enjoyable to talk to. Very helpful when it comes to any questions or concerns. Made sure I had all the answers that I was looking for. Brian helped me pick out my glasses and sunglasses. He gave me helpful insight and was very knowledgeable about the different add-ons to the lenses. I would definitely recommend this place, and I'm definitely coming back for my yearly check-ups!

Berkeley has been our go to for eyewear for years. Although the ophthalmologists have changed over…read morethe years, we have developed a great relationship with the optical department. That's where most of the customer service happens anyway. Christina and John are always very helpful. Also, keep a lookout for the Maui Jim Trunk Sales they have once a year in May. You can get some great deals. Try them out, I think you will like them.

We've been visiting Evolutionary Eyecare-Sugarland, TX location with Dr Chau for the last 3 years…read more There are 2 locations- Webster and Sugarland. This location is visible in a strip center on the Hwy 59 feeder road near First Colony Mall. So, when your exam is complete treat yourself to a shopping spree. The practice offers low vision and dry eye exams amongst other procedures. The office is clean and spacious with a friendly staff that returns patient calls. Dr. Chau is personable while offering great patient care.

My husband and I visited the Sugar Land location of Evolutionary Eye Care for his annual eye exam…read morebecause we were quoted a lower price over the phone for an annual supply of contact lenses than our previous optical provider. Unfortunately, our experience was very disappointing. After checking in, we paid his copay and requested an itemized receipt before he was seen. That's when we noticed an additional charge for an optional retinal scan, even though no one had asked my husband if he wanted it. We immediately brought it to the receptionist's attention. She apologized and explained that she would have to wait 24 hours before she could process the refund since the payment had already gone through. While I appreciate that they agreed to refund the charge, it should never have been added to the bill without first asking for our consent. Throughout the visit, the receptionist appeared to be new and seemed unsure of many of the processes, which made the experience feel disorganized. After the exam, my husband was given a glasses prescription, even though we had come in for a contact lens exam and never requested a glasses prescription. He was not provided with a contact lens prescription. We were then quoted nearly double the price for an annual supply of contact lenses compared to what we had been told over the phone. When we questioned the difference, we were told that the original quote came from an offshore call center and was incorrect, and that the higher price was actually the correct one. Overall, we left feeling misled. We chose this office specifically because of the pricing we were quoted over the phone, only to find out it wasn't accurate. Between the unauthorized retinal scan charge, not receiving the contact lens prescription we came for, and the significant difference in the quoted contact lens price, our experience at the Sugar Land location did not meet our expectations, and unfortunately we won't be returning.

I had a great experience with everyone at this office. Everyone was so nice , customer service is…read more10/10. Thankful that Shawn W. was able to help me out , he was so helpful and provided all the information needed for my prescription!

Got my glasses today and love them! I have been going to…read moreTSO 1463 since 2019. Very friendly staff, very knowledgeable, polite and caring. Shawn W. I love your friendly customer service and kind and loving attitude. I love seeing you every year and know you are missed when I am there on your day off. You all are like family. Thank you and God bless.

You will not find another Eye Doctor that cares as much as Dr Le. He is very compassionate about…read morehis patients and goes above and beyond to provide excellent care! Thank you for all that you have done for my sons eye injury!!

I've always had a good experience with Dr. Le, but I can't say the same about the associate at the…read morefront desk, an older Hispanic woman. Thus, I didn't give 5 stars. She was very rude, argumentative, and just downright unprofessional! I saw some of the other reviews, where other patients felt the same way. This associate needs more training in customer service!

Great place & nice people! I have a awesome experience everytime I visit for my yearly exam. Wide…read morevariety of frames to choose from ... Definitely recommend

They gave a quote and paid accordingly then double billed the insurance and send me another bill…read more They are out to get your money

This place is a SCAM!!! They knowingly overcharge on prescriptions and frames. They will lie to…read moreyour face and tell you that your insurance does not cover the cost, so you will have to pay an outrageous amount out of pocket. When I caught it and demanded that they refund my money, the staff said that the refund will take 10 business days. Fourteen business days later and still no refund. I called and inquired on my refund and they stated that it was entered as a credit on my account. I explained that was not what was told to me and was placed on a very brief hold then the staff returned and said that my funds would be returned in 3 business days. When I asked why was I originally told that a refund would take 10 business days, she could not answer the question!!! DO NOT PATRONIZE THIS PLACE!!!!!!!!!!!!!!!!!!

They grossly overcharge for glasses that aren't even a high end brand , to make sure you have to…read morepay out of pocket . The glasses I bought were very affordable everywhere else I looked yet they overcharge for them, but other than that the service was OK they're slow at returning your glasses

things have changed so much here, I am disappointed with some of the practices and policies that I…read morecan no longer commend this place for for anyone else. I will no longer do business with them, and I would recommend a different place for you as well.

I was happy with the service, but they gave me my daughter's prescription without PD I called them…read moreand they told me I can come and they will take measurements, I came and they ask me for $25 for this service, when normally that's why I paid for first time. It's sad to see this company only want money and they don't care customer service... not recommended.

I love my eye doctor...she's the best...been coming for about 4 years and will continue...she's…read moregentle and always make me feel comfortable!!

Love this location ! I was in the looks for one single pair…read moreof contacts ! I gave them a call asking them for one single pair and the lady was very sweet and gorgeous thank you so much !