My son's glasses became defective within two days. We were told they would be sent back for an…read moreexchange, but when we returned, one arm was still defective. What followed was a string of contradictory explanations from Dr. Chao. First, we were told they were sent back and exchanged. Then she said they were completely dismantled and rebuilt in house. Then she claimed it was a new pair. Then she said it was "fixed again" by someone in the back. None of it added up, and it became obvious the glasses were never actually sent back, and the doctor was getting frazzled with her own honesty. During the same visit, the doctor repeatedly went back and forth about whether my son broke the glasses. First, saying they were too small from the start, then implying he broke them within two days. After about 30 minutes of back and forth and accusations, she suddenly ended by saying the glasses were found to be faulty. Really? The flip flopping was unreal. She then offered a "free even exchange" and told us to choose from the adult section. Once we did, she backtracked again and said we would have to pay the price difference. I reminded her that she had offered free glasses from the store, but she just nodded with a fake smile and said it would cost more because they were adult glasses and therefore more expensive. I told her it's not about the money, but it's about principle. It felt misleading and dishonest. In the end, it was clear this place cared more about a few extra dollars than keeping their word. I asked for a refund. It just wasn't worth all the drama. My neighbor had originally recommended this place simply because it is literally two minutes from our houses, and we actually laughed about it together yesterday because she said she felt the exact same vibe. This place feels sketchy and poorly run from the moment you walk in. The "doctor" Chao puts on an overly fake, performative friendliness that feels forced and juvenile, while the front desk staff looks disengaged and unhappy. Not a crack of a smile on their faces. The overall atmosphere is awkward and uncomfortable. Even my 10 year old noticed something was off. Unprofessional, cringeworthy, unreliable, and dishonest. Definitely not returning or recommending this place. It will be embarrassing to refer this place to anyone.

The customer service in this place is great! They worked with my insurance to let me know what I…read morewould pay before charging me as some businesses do. Friendly, warm and relaxed atmosphere . Dr.Chao was nice, honest and provided great eye care! 5 stars!

I just did my LASIK surgery today. Such an easy seamless experience. I was only there for a little…read moreover an hour. The surgery took about 10 minutes and I haven't experienced any major side effects yet. Dr. Wright did a great job at making me feel comfortable throughout the procedure. I also go here for my annual eye exams and I love all of the staff! Super friendly people. Excited to finally live life without contacts!!

In all fairness, the staff were wonderful. The whole process went really well and quickly and I had…read morethe best person to check out my eyes. I'm sorry I forgot her name but she was wonderful but Dr. Wright didn't spend two minutes with me and I had some concerns because I have Sjogrens. After I left, I thought of several things that I would've liked to have asked him and now I'm afraid I won't see him again before surgery. Hopefully the surgery will go well, and my concerns will not be an issue I will post an update after my surgery.

My experience at Katy Vision was great. The doctor was thorough and explained everything, the staff…read morewas friendly and my glasses arrived early. I highly recommend them.

Dr. Brown is very nice, kind, and she is very knowledgeable!…read moreVery nice environment! Very sweet ladies!

Amazing service from Amanda, to the Doc and everyone else. Best experience by far and would…read morerecommend to anyone.. Chris

My second time here, Fatima, Farris, Ciara and Dr.Matthews were very professional and helpful,…read morepatient and knowledgeable. I highly recommend this facility

Everyone was wonderful The atmosphere was inviting and…read morewarm. The ease of scheduling an appointment to the actual visit Looking forward to future visits

Amazing atmosphere of very kind people with genuine interest in your wellbeing and eye careread more

This location has a wide selection of frames, they allow you to look without hovering over your…read moreshoulder, yet are available to you whenever you need their assistance, so I loved that! They also have their own lab, so they can have your glasses ready in about an hour, so that's super convenient. If you have something that's extra fancy done, then you'll need to wait, but you'd need to do that anywhere you went. I love how friendly and helpful they are. I wasn't able to make it on time to get my glasses because my mom was taken to the hospital, so they took my glasses to me. They would get six stars for excellent customer service.

Wendy is super helpful. Her customer service is amazing…read more She took her time explaining everything to me. This place is so friendly and welcoming.

Another fantastic visit! If your looking for experienced docs .. look no further! Great prices…read more Knowledgeable staff! We can't ask for more Thanks everyone

I mean wow! What can I say , normally going to the eye doctor is a nightmare for me but the staff…read moreover at clarity eye care makes me feel almost as if I've known them my whole life! Easy to talk to , and fast and efficient with their job! If you're looking to come visit them I definitely recommend clarity eye care Katy!

We have been coming here for years, we come from Sugar land so that should tell you how much we…read morelike the Dr and staff. Great with callbacks and email, always very thorough while being engaged with the patient and still respecting other appointments.

We have been coming here for the past 3-4 years. My kids, my mom & I like it because the staff are…read morenice & the doctor is very helpful and relatable. The office is also easy to access and you don't feel like they're just trying to sell you glasses because they don't sell glasses. They are strategically located next to Vision Works so you can go next door to order/purchase glasses but it's not through them.

The doctor herself was great. Just annoyed that I paid extra for shipping and they hold my package…read morefor a week and give me the run around. I called the week prior and they said they had just received my package and they were going to ship it out the same day. I called the next week and asked where my glasses were and they said they would have their manager call me to update me. I heard nothing back. I call today and they tell me my glasses are there and that they need my address to ship it even though I gave my shipping information prior. So now I'm just heading up there to pick it up myself. Can't tell if the staff is incompetent or just lazy. Why wouldn't you call me for over a week if my glasses are there??? Definitely the last time I'm coming here.

Have seen Dr. Shah for over 20 years. He has been outstanding in treatment, detecting, glaucoma,…read morecataracts, etc. referred to excellent surgeons. He and the staff have been professional and efficient.

Overall, my experience at the clinic was amazing. Dr. Chai is one of the kindest physicians I've…read moreever met. He was patient, informative, and everything you'd want in a doctor. Elsa, the staff member who brought me to the back and did my initial testing, was also incredibly sweet and patient. I decided to get glasses during my visit and was assisted by Elle. While things started off well, I was disappointed when she wouldn't let me ask questions and told me to "let her finish" in a tone I found unnecessarily rude. If I were rating her alone, I'd give one star, but I wouldn't want that to take away from how great the rest of the team was. Hopefully, others don't have the same experience with Elle. Aside from that, the visit was excellent.

My go-to optometrist! After switching insurances, I had to switch providers, decided to give Vision…read moreRepublic a try, and I am so happy I did. Dr. Chau and his staff are amazing! Dr. Chau is very informative; he thoroughly reviews your eye exam results. Goes into detail and explains the function of each part of the eye as he pulls up your test results. Their manager, Elle, is fantastic. She has helped me and my 4 sisters pick out our perfect pair of glasses. I love the time and effort she puts into helping you find your ideal pair. She even takes the time to look for new trendy glasses to add to their stock! That's another thing I love about Vision Republic, the number of cool, cute, trendy classes! Styles that you cannot find at your average lens store. I highly recommend coming here for both exams and lenses!