I went there twice for eye check up they are very expensive and diagnosing is not right …read more I was telling the doctor i can see far things but still she diagnosed me incorrectly.

Out of focus! That…read morewas the end result about two months of time and energy basically wasted when the final product was out of focus as to my computer vision portion of my lens Progressive. Note; my experience was dealing with a bunch of very young and business immature staff who didn't know how to follow the steps to do a timely transaction from picking out the lenses ordering the frame having you come in and try the frames on forgetting to do the lens measurement and related. If you have to do business with them make sure you do it with the owner and get everything in writing. The resolution was to charge me more money and use my existing computer vision glasses with the wrong Rx prescription. Unless you have lots of patience and extra time and money I would go to an older more mature establishment. Overall this was not a pleasant transaction with some thing such as important as my vision.

Dr. Jordana Chetti is fantastic! She's thorough, patient, and takes the time to explain everything…read moreclearly. The office is welcoming, and I always leave feeling well taken care of. Highly recommend her for anyone looking for a great optometrist!

Dr. Jordana Chetti is an excellent optrometrist. I highly recommend her to others. Her staff is…read morevery friendly and professional.

I went today and the store manager was there. she truly seemed like she didn't want to be there!…read moreWas SO sassy and rude, I usually get help from Julissa and she's really helpful but I guess she wasn't there today. I dont recommend going if she's there cause this woman was not helpful and made me feel unwelcome.

I went against my better judgement and decided to order eyeglasses from here as a last resort to…read moreuse up my Flex Savings Account money before the year was up. As a high myopia (-14 prescription) patient of 34 years, I should have known better. When I went in to order my glasses, the lady helping me was not aware that high prescription patients are recommended to choose smaller frames in order to keep the lenses as thin as possible. She said she had never heard that before. This should have been my first red flag, as anyone that has dealt with high myopia knows that. When I placed the order, I made it a point to tell her that I don't want rounded lenses, as they give the illusion of a ring around the eye. The glasses came back with rounded lenses. The next issue I had with Target optical - I ordered my glasses on December 31, 2019. The glasses were not delivered until February 2020. The first time I called, around the 2nd week of January, I was told that the glasses had shipped. When I called the following week, I spoke with Diane the manager and she informed me that they hadn't shipped due to an issue with the quality review. No big deal since at this point I had already waited almost a month. Finally, when I called in February, they told me that the glasses I ordered over a month ago had arrived. Mind you, I've never had to wait over 2 weeks for glasses when ordering through my optometrist, despite the high prescription. It would have been fine if the glasses arrived fit to standards. But it was obvious to me upon inspecting the glasses that their optical lab hadn't even cut the lenproperly. The only reason they even get 1 Star is because of the ease of the return process. Diane was able to get it done quickly and with no issues. She also understood and agreed with me that the lenses were shoddy. Overall, this place MAY be ok for those of you with low prescriptions, but I wouldn't even take that chance after my experience. This place is a hard no for me.

The customer service from the manager is exceptional! She did all she could to get me the best…read moreprice and deal with and without my insurance. The choices in eyeglasses were very good and wonderfully priced.

THE CUSTOMER SERVICE IS TOP TIER!!! The girls that were there were super duper nice. This location…read moremust be the best one I have been to. I came to get my glasses tightened up, they gave me the best customer service, definitely coming here again!! :)

My daughter and I visited TSO Aliana for an eye exam and glasses. The process was really smooth and…read moreeveryone was very friendly. This was my first time visiting and I was impressed with the healthy selection of frames and shades. The time it took for the glasses to arrive was about a week which is fast for most places. I will recommend them to family and friends.

Went into the Alaina location today and inquired of a repair of the eyeglasses that I purchased…read morefrom them in 2023. The girl at the desk reached for my glasses with her bare hands. I asked if they had a paper towel or something for her to wrap my glasses in and she said, "no" with a silly smirk on her face. She then went to the back to talk to a guy (who later referred to himself as one of "managers", regarding my repair. This guy said TSO no longer makes my glasses and he doesn't know how to repair them. He didn't offer any suggestions or other options, just stated my eyeglasses were discontinued and can't be repaired. I then received my eyeglasses back and went to wash and clean them. As I walked away, I turned slightly and saw the "manager" cowered over and snickering with the girl at the front desk. They appeared to be amused and thought of my situation to be funny. I then asked if he would contact his manager. He went to the back and closed the door as he talked to his manager. I am almost certain that he closed the door to give his own fabricated account of what transpired. As i waited, I then contacted the TSO Sugarland location for assistance. The young lady from the Sugarland location was very helpful and then informed me of an outside company that their location provides to customers in this situation. I then asked for the "manager's" manager's number. I called the number twice and did not get an answer. I left a message on the voicemail, but still did not receive a return call. This is the SECOND pair of Tom Ford glasses that I have purchased from this location. The first pair had one lenses tinted darker than the other. This was never repaired due to silliness and immature behavior of the girl at the front desk. Not sure if she is the same girl from last year, however, they were both immature and unprofessional, as well as, the guy today who says he's a manager. This is the TSO location in Alaina. Although, I am now getting new eyeglasses, I would never again go to this location, and neither will I recommend this location. Because of my experience at this location, i am now very wary of the TSO franchise. TSO ALIANA-VERY RUDE AND UNPROFESSIONAL

I had my yearly eye exam here today. The staff were quick and friendly. They are very transparent…read moreabout prices, expectations, and addresses all of my concerns. Dr. Nguyen is very easy to chat with, patience, and super understanding . Parking is in front and free. They're right off the grandparkway on the feeder.

This eye place I have been going for 1 year Dr.Nguyen is amazing she is nice and is precise my sons…read moreglasses always come out so well. Highly Recommend

Such an amazing experience! Everyone was professional and knowledgeable Every step was explained so…read moreno guess work, straight forward this is what you need and why. They were so sweet and even helped me pick out glasses! I definitely recommend this location for all of your eyesight needs. Thanks Ladies

Doc was quick and thorough no complaints. Place is clean and is covered with my insurance so I…read morelove! Close by to home.