I typically review restaurants, hotels and such, but the experience I just had at Target Optical in Lone Tree Colorado was so exceptionally good I had to post. A couple days ago I broke one of my soft contact lenses when I was removing them and a small part of the lens got stuck in my eye (or so I thought). I went to see Dr. Cho at Target in Lone Tree after my not being able to get it out myself. Her exam and the attention she gave me in making sure there was nothing in my eye was nothing short of amazing. She put dye in my eyes, used the bright eye thing where you put your chin, and checked half a dozen ways over 30mins to make sure there was nothing in there. She really wanted me to be completely at ease that I had nothing to worry about. True excellence. read more

Asked if routine eye exam included test for glaucoma and was told yes. Verified with my insurance and they cover that. Did the appt. today and told I owe $39.00 for some test ins doesn't pay for. Did not ask if I wanted the test was told it is standard. Also then told they do not do glaucoma tests. Lie when you call them and Chell and Valentina at the desk acted like no big deal. You didn't get what you where told and got something for $39.00 that ins doesn't pay for. So ultimately my once a year covered exam is used, didn't get the glaucoma test I was told they do and Valentina just kept rudely shrugging at me and Chell told me I cannot be rude when I said she was acting half retarded. So they can treat you how ever they want and you are suppose to sit back and take it while they are blatantly ripping you off at every level. So now I wait until 2027 to get what I went in to get done. Only go here if you want to be lied to and have to pay them to lie to you. read more

Dr Munro is a brilliant, well-trained, thoughtful professional. She is invested in her patients well being through her continuous pursuit of research and current data around eye care and optical health. I highly recommend this optometrist, she helped me understand the why behind the RX changes. She has also always offered preventative, resourceful suggestions for optimal care outside of the office which have proven to be very useful.. the staff in the office is great, but Dr Munro is why I drive almost an hour to keep seeing this physician. She is worth it. read more

You know what's awesome about Target optical? I can get an eye exam before I go grocery shopping. And better yet, this shop is in a Super Target so I can get my eyes checked, pick up my prescription, get groceries AND grab a cup of coffee on my way out. Target Optical had a nice selection of frames from high end to moderately priced. Their hours are extended so I can go in at 7pm if I want. Dr. Munro is awesome and super friendly and the staff working up front has always been extremely helpful and attentive to my needs. read more

Target Optical - Tweed and Twill frames! - Eyewear & Opticians Near Me - Lone Tree, Colorado

I stopped in last week to get a nose pad replaced on my glasses that I bought from target. The kid doing my glasses said we don't have that size of nose pad. I said I'm OK with a different size but I need a pair of nose pads cause metal on your skin doesn't feel great. He replaced the nose pads and had them back to me dirty. I had to ask him to clean my lenses. he didn't even bother to tighten the screws while he had them in his hands. Customer service is huge and it sure was not at that moment. read more

The absolute WORST! My experience started about a year ago when I went in for and eye exam and to purchase new contacts and glasses. While the exam was fine it's everything that happened after that has made me write such a negative review. First, my contacts. These I had to wait for 3 months to receive due to the fact that they kept ordering the wrong prescription and for only one eye. Getting my glasses wasn't much better, as the pair they fitted me with, I later found out, could not be shaped to fit me properly. They constantly fall off my face and were actually crooked to begin with. I of course was frustrated so I tried to get new glasses at a different optical specialist. When it came time to get my prescription from target, it of course became an ordeal. After multiple calls with no answer we finally got a hold of someone to request they fax over my script. Guess what never showed up... This forced me to return to this location and foolishly try to order new glasses from them before my prescription expired, and hopefully frames that actually fit. I placed my order only to wait another month before they showed up... and they showed up with scratched lenses. So now I am waiting for new lenses to come in. Guess how long I've been waiting... another month. I have just called to see if I could get a status update. Dave answered the phone asking if he could put me on hold as he was with a customer. I held for 20 minutes before being hung up on. So I call back, and I get a voicemail. So I try again. Dave answered and was clearly irritated with me, speaking to me in a tone that no professional should ever use with a customer. Stating that he was still with a customer, Dave asked if he could call me back. I said sure because I had already been waiting 20+ minutes, to which Dave responded, "well you don't have to keep calling back 100 times." Dave's tone quickly changed as I'm sure he had just realized how he had been talking to me. He said he was "mad at himself." Dave knew my name and number as they showed up on the caller ID. Well, an hour has now passed and I have yet had the chance to ask anyone if my lenses have come in. The lenses I had to order for the glasses I waited a month for that showed up with scratched lenses, because I couldn't get glasses elsewhere because they never sent my prescription... a prescription I needed to replace the glasses they sold me that didn't fit... because I needed glasses because it took them 3 months to get my contacts ordered correctly. What?!?!? read more

The doctor is fine. However, customer service is horrible. One woman in particular takes zero responsibility and blames everyone else for mistakes instead of just fixing the problem. Contacts and glasses take weeks to arrive and don't count on anyone calling you to tell you when they arrive. read more

I've never used a target optical but I'm new to the area and they were in network. First impression- awesome! I called one day and got an appointment for the next day as I happened upon some unexpected time off. I showed up early for paperwork and they were super helpful and explained what info they needed. The Dr was amazing! Explained everything (and I've been wearing glasses/contacts since 2nd grade and I learned some new stuff at this appointment!) Check out was easy breezy (I decided to order frames online instead of trying on a million pairs in store-no guilt!) read more

I have worn glasses for over 20 yrs. Dr. Munro at Target Optical in Lone Tree is literally the best optometrist I have ever been to. I highly recommend you stop in and "SEE" for yourself! read more

Dr. Munro was so so informative and helpful. She taught me a lot about my own eyes and how they were adjusting to this new climate. She was efficient and very quick. I was in and out in under 30 minutes and didn't try to sell me on anything I didn't need. read more

I've been coming to this Target Optical for years and years and absolutely love it. The Doc is absolutely great, and I love that the laser machine she has now makes it so that most of the time I don't need my eyes dilated. I've also always been impressed with how many cute frames I can find there and how good the team is at adjusting my glasses to fit just right. I've moved farther away, but still drive all the way to this location to see this team. read more

The Eye Doctors at this store are lovely, but Customer Service is awful. Usually I would say this isn't a big deal, but when you are calling multiple times, daily, for two weeks, to just try and order contacts before your prescription expires it becomes downright frustrating. I have been calling the Target Optical Lone Tree office for the last two weeks to order contacts. My prescription with Target Optical expires at the end of January so I wanted to make my contact order before it expires. I must have called 10-15 times. One of the times I called I was answered by a man I now understand to be Dave, and he said he was overwhelmed with clients and would call me back. I never received a call back. Today I called several times again, and Dave answered on the 3rd call. I was so happy to have someone on the phone and said I would like to order contacts. Dave proceeded to verbally berate me for trying to order contacts over the phone. He said things like "this isn't a fast food restaurant you can't just order over the phone this is a doctors office and we're busy." I asked if there was an online portal that so can order online, but apparently that isn't an option. There really isn't any option but to order over the phone or to come in person. Dave just assumed that I didn't have an active prescription and yelled at me for trying to order contacts over the phone without actually listening to me explain. Dave finally started asking my information, and I didn't have my insurance information readily available because I have been calling so often I honestly wasn't ready when they finally answered (I understand this is my bad). While I was getting my insurance card Dave continued to yell at me that he was busy and I was wasting his time. He asked to just take my number and call me back. I gave it to him but I knew that he wouldn't call me back because he's done this before. I went in person to the office, and ended up working with Rachel (Elle) who was lovely. She took my information and was able to get my order situated. I saw Dave at the office, and when I explained I had been calling for awhile to Rachel, Dave heard me and interjected that we can't answer every call. (I get this, but I was calling extremely frequently.) I know everyone says this, but I am a reasonable person. The way Dave was talking to me and treating me was very unprofessional. Rachel let me know that I should use the Highland Ranch office from now on, which is what I plan to do, if not look for a different service all together. Overall, Target Optical needs a better system for ordering contacts and glasses if a client has an existing prescription. Maybe an online portal of some kind. If the only other option is ordering on the phone, train your customer service reps to handle this. Dave was extremely rude to me, but he also clearly needs some help at the Lone Tree office and is very overwhelmed. read more

TERRIBLE experience. I had recently moved to the area and happened to need my contact prescription renewed so I scheduled and appointment with Target Optical out of convenience. It has taken YEARS, lots of $$$ and trying just about every lense out there to find one that didn't trigger migraines for me.. this doctor refused to prescribe the brand I prefer because it's "outdated" (even though it's still sold!) and kept pushing one I know I don't like and kept pushing dailies which I also, don't like. First of all, I've never even had a doctor prescribe a specific brand but when I went to order my contacts again, I was told they denied my request for a different brand. I decided to dig a little deeper and discovered that the reason I'm so uncomfortable in the contacts they pushed on me is because they changed my BC and diameter completely which is ridiculous. When I called to talk to someone about all of my concerns I spent hours trying to get through until getting a "user busy" message. I'm now forced to pay another doctor to fix all of this mess and in the meantime, have no fitting contacts. DO NOT WASTE YOUR TIME OR MONEY! See a doctor at a reputable practice instead of wasting time on a practice that can't even answer a simple phone call. read more

Dr. Brilley is the best optometrist "Ever." She examined my eyes and I can see better than I have in years. She is also very kind and patent. The entire staff was great. I was assisted by two ladies, Courtney and SheRa (very kind and helpful) A gentleman' named Travis assisted my daughter with her glasses (very kind as well). It's pretty cool knowing you can get such great quality service and good selections at Target! read more

My wife and I have been using Target Optical for a few years. I received a prescription that I knew wasn't correct as soon as I received my new glasses. I was retested and Target stood by their original prescription. I continued to have eye strain so I went to another Optometrist to get a second opinion. Sure enough it was completely different. Since I wanted Salt frames and Maui sunglasses I bought from somewhere other than Target. Target Optical will not help me with the cost to get new lenses so I have to wait until the new year to have the correct lens put in with insurance. Long story short, if you go to Target to get your prescription you will not get the benefit from the latest technology and best doctors. Get it right the first time and go to a reputable optometrist. read more

Highly do not recommend Dr. Munro's practice at Lonetree Target Optical. We were sent to this Target Optical doctor because our Target on Bowles was temporarily closed due to construction. She charged miscellaneous charges to up the amount ( by $79!!) on my bill to exceed the amount covered by insurance. Stay Away!! When trying to understand why this Target doctor charged more than the other Target doctor, the office staff hung up on me. The Target Optical at Bowles is awesome!!! read more

I broke my glasses and was desperate. A friend suggested Target so I went. The eye exam was fantastic. I chose the Target brand A New Day for my frames. They placed the order and 10 days later I picked them up. After about a week the glasses didn't fit right. Constantly falling down my face. I went back and they adjusted them. A few weeks later same thing but know they were also crooked. Went back and they adjusted them. Same thing two more times. It's now been a little over three months and I hate them! Going online to try and figure something out and I see they have a 90 day return policy which I knew nothing about. I would have definitely have returned them. Would not recommend. Now I am stuck with glasses that fall down my face and are crooked again! read more

I've been visiting Target Optical in Lone Tree for the last 6 years and could not be happier! Dr. Munro and her staff are prompt, professional, and very friendly. I used to purchase my frames online to save money and learned a costly lesson. Poor craftsmanship, non-existent customer support, etc. The doctor's and the staff at Target Optical in Lone Tree are second to none! read more