Yesterday morning on September 25, 2026, I went back to the South Eyeworks Group, located at 4631…read moreSouth Hulen Street right here in Fort Worth. For those people who don't know, South Eyeworks Group is the site of a well-established, well respected optometric center. On September 24th, the day before, I went there for my annual, comprehensive eye care examination. It's my yearly, vision wise ritual I started 11 years ago in 2015 after my successful cataract surgery. My annual exam went very well. Which always leaves me with a comfortable feeling of ease. Now back to yesterday, September the 25th. I had returned back to the South Eyeworks Group site at 4631 Hulen Street because there at the same site there is an adjoining eyewear shop section of their business where new eyeglasses can be purchased. I went there. I hadn't purchased a new pair of reading glasses in 11 years. Around 9:40 AM, I entered the glass door entrance to a space area that was a combination of an office work area and a large display section featuring many dozens of pairs of eyeglasses for sale. Within seconds of me entering the room area, a woman employee looked up from her desk and computer and pleasantly asked me if she could help me. I told her yes. I stated that I just had my eyes examined the day before. I continued on by telling her, that all went well with the eye exam, but I was still considering buying a new pair of eyeglasses. But first I had some questions I wanted to ask before I made up my mind. The woman smiled and welcomingly motioned me to come sit in the chair adjacent to her desk so we could talk about eyeglasses. Now I won't go into a lot of details about the informative discussion we had about glasses. But I must say, I enjoyed talking to the nice, amiable young lady sitting before me who's name I learned from her was Elida Rodriguez. She answered all my questions in a clear understanding manner. After I decided yes. I told Ms. Rodriguez that I was ready to buy a new pair of glasses there. With a smile, she excused herself, got up and went to gather up a number of eyeglasses that were in my price range. She soon came back with them. After I held, examined, and tried on some of the well-picked glasses that Ms. Rodriguez had chosen for me. After a few minutes, I picked out a pair of eyeglasses that I liked more than the others. And I purchased it. In closing, I have to say that the time I spent with Elida Rodriguez was time well spent. She was a joy to engage in a conversation with. She was a very pleasant, competent woman. And may I add, in my opinion, it's exceptional employees like her that are the cornerstones of successful businesses like South Eyeworks Group, Inc. Note: Elida, if you also reading this review, take care, I wish you well. Respectfully yours, Philip W. R. Fort Worth, Texas

Documenting as my appt moves along…read more Immediately greeted and checked in at the front desk. Waiting space is small, but patients were called back within 2-5 mins of signing in (8:35 appt time) Anna was very personable, answered my questions and explained along the way until I met with the Dr. Dr Lam continued the great care with my exam, very thorough and nice demeanor. Finished up with Marc, provided his card as he will be my contact for picking up my new glasses. Out the office by 9:10AM.

I would not recommend this office due to the negligence I experienced by one of their doctors. I…read morewent in because they were a referral from my insurance company and nearby. Once there, they initially seemed like good people and their office is very nice. The bill, however, was exceptional. I brought my own frames, yet they still charged me $355 and billed my insurance for an additional $1200. The doctor and staff knew that I was moving out of state and would be leaving as soon as I got my new lenses in. Chaos came when I went to pick them up and could see nothing and got an instant headache. It ended up that the doctor decided that myself, my former eye surgeon, and about 10 prior optometrists were fools and that she was special and knew more than anyone. Without my consent, and to my extreme surprise, she had completely changed the prescription to something unusable and unhelpful. Try as I might, I could not get their office to fix the prescription to what she had stated when I agreed to the script and paid them. Now, close to a year later, I have no usable glasses unless I use my old pair from a decade ago. However, they do not have the presbyopia script so I have to constantly switch back and forth between my old glasses and my readers. This was all a direct result of the doctor having a seeming God complex and being unwilling to behave as a professional or decent human. In addition to her creating considerable harm in my life, I consider them to have stolen my money as I would never have paid for new lenses that I knew were such an opposite prescription of my eyes needs. I did speak with their office again recently about the matter and they were of no help. The doctor should lose her license for such unethical and unprofessional behavior.

Awesome customer service on both the optometrist side and prescription fill side. Caring people who…read morewant to ensure your eyesight is their first priority. Will be returning and moving family to this location

Searching for a new optometrist is like mining for diamonds, so we must celebrate the great ones! I…read morefound this location of the "my eye dr" company while shopping at the nearby grocer. Making an appointment was beyond easy via phone or online, & pre-appointment paperwork was even easier to complete online. Open hours are extensive & include Saturdays - YEAH! We were greeted by super friendly staff, had a thorough exam and consult with Dr. Poyner (she is SO smart, patient & efficient), viewed the THOUSANDS of eyeglass frame options, and Cory setup our order. Also, at time of this review, they offered a discount when ordering multiple glasses - WOOHOO! FYI, they DO sell contacts if you are not into eyeglasses. Plenty of parking in the adjacent lot, and location is proximate to TCU & not far from I-20, I-30, or Chisholm Trail Tollway. Seriously, our family agreed - we will now look forward to our annual eye checkups as long as we visit here. Five star recommendation.

Absolutely the worst experience ever for buying glasses !!…read moreDon't waste your time, just not worth it !! Horrible customer service, they didn't listen to what I wanted and gave me some cheaper lenses that still had the same problems as the old glasses. Than they would not fix the problem. After seven visits, the last three being ignored by all the staff, I gave up, not worth gas driving out there. You've been warned !

Hulen LensCrafters I had a very positive experience with…read moreMatthew, who assisted me with one of our Fort Worth ISD preschoolers, who had lost a screw out of her glasses and he was able to assist us and get her back on track. Thank you so much and wishing you a wonderful 2026.

I ordered my glasses here waited over a week, when I received them I noticed immediately I had…read moreblurred vision through one lens. They told me wait about a week for your eyes to adjust. Came back told them It was still blurred. They remade my lens, waited over another week when I received them i told them it was still blurred vision through the same lens. They told me I had to go get another exam. I went to the place I got my eye exam. They told me my prescription was correct. Came back to LensCrafters apparently they had typed in my prescription INCORRECT in the system. They had to remake them again, here I am almost a month later and still have no glasses. Spent over $1,100 on these glasses. Still waiting for them to get made.

Needed to find somewhere for my son to get his eyes checked. I did not like my eye doctor so went…read morelooking. I stumbled upon Griffin Eye Care...just WOW! My son has sensory issue but they work slowly with him. The doctor was very involved, even when we came to pick up his glasses. And all of the staff is super friendly & helpful. If I had not already got my eye exam this year I would make Griffin Eye Care my eye doctor.

UPDATE: I am not…read moresure if this replaced my January 10th post. I hope not...it was regarding my initial visit, ordering glasses, and contacts. Walked out the door paying $1300 and then called the next day for more money on a "Readers Package deal (frame and lenses) of $99", By their mistake on the frame they wanted an additional $139 for the difference of the frame. Then came back that I paid $99 for the lenses and $139 for the frames. The Doctor personally saw how much I was spending on glasses and I am sure saw how I opted to do every available test she offered and offered the $99 package for the readers. My 2 pairs of glasses and contacts came in. It was a quick, how can you see (looking at my phone screen and standing and reading off a wall chart). He commented regarding the "trial pair" of contacts, to give them a few days of "real world" wear and then let him know, and he would order the years supply that I paid $206 for. The next day when I was working on my computer, I was having a hard time with my "bifocal glasses", I made the mistake of getting another frame that was too big and rounded. I was having to tip my head back to see out the bottom portion of the lens to see my monitor. Last year, I saw my brother's optometrist and he was the first one EVER to point out that I needed a smaller rectangular shape frame and that would keep me from having to tilt my head back. It was after hours when I was picking frames and grabbed a purple one as it was my favorite color. They have no exchange policy like Walmart and other places. (So, they will most likely get donated at Walmart for charity and I will go there or Target for new glasses). I put in my contacts and those crazy expensive "readers"...that will go down as my most insane impulse buy!!! It is completely blurry. I go home and try my previous Walgreens 1.50 Readers and they are blurry too!. Another wasted $240!!! I emailed about exchanging the lenses in them, since I spent so much on the frame and it has barely been a couple weeks! We are back to no response. The only response was when I asked for a refund on the 12 months of contacts that I pre-paid for. I was told I only paid $130 after my vision ins discount and I would not find them anywhere else for that price. I came back and looked at the receipt. I did get the discount but, the cost was $336, minus discount made them $206! The final cost was not the $130 he threw out there. Then a few hours later I am getting an email and text thanking me for purchasing 12 months of contacts. So much for "real world" time and letting them know, and then they would order! Wow!!!! So, here I sit with two pairs glasses I cannot see out of. I can see out of the contacts and I will head to walgreens and try other strengths of readers for now. I am going to look up the manufacturer of the rectangular "readers" that I love and spent the outrageous amount on. I am going to reach out to them and see if I can send direct to them and pay for new lenses or if they can refer me to a decent customer service based Optometrist. The regular bifocals will go to the donate box and I guess the contacts are on their way. I will end on this note. Dr. Griffin is amazing!! Very knowledgeable and professional. Very thorough in tests options and explaining each one's results etc. I would do your exam, tests, see her, pay and then run for the door as fast as you can!!! It was a late afternoon appointment and I had dealt with blurry vision for weeks until my new FSA funds were available, that is why I let the sticker shock go past me and her $99 off on the readers with frames and blu block lenses. (Again, reminder from prior post. They went back on their word of that offer). Just not professional customer service in my opinion. I am supposed to go back and see her for my dry eye treatment but, I will probably go back to my brother's guy. He may be "out of network" but, I still walked out of his visit for a fraction of this one. They will NEVER see me again.

I came in on April 27th for a glasses and contact exam. My contact prescription had expired and I…read moredesperately needed a new one. Dr. Jordyn Flemons suggested I try a different brand and said she would order trials before issuing my contact prescription. I aggreeded to this and had explained that I was leaving the country in a few days and would not be back in Texas until August. I confirmed that my parents would be able to come into the store and pick up the trials to then send to me so I would be able to test them out, that way I would have the new prescription with the new brand and be able to do a full order and have them by the time I get back. It has been over a month with ZERO CONTACT. No emails, no calls and no updates. So on May 31 I called the store to check in...only it's not the store but a call center who said they have no way of reaching the store or doctor directly. They also confirmed what I already suspected, no order for trials was ever placed. Dr. Jordyn Flemons lied to me to my face about ordering this. She knew I was down to my last pair of contacts and knew how important this was. I've been waiting for over a month for something she never even did. What's worse is I would have been more than happy just sticking with the brand I've used for the past 5+ years. I asked the man from the call center (because can't ask the doctor directly) if I could just have the basic prescription so I could just order contacts, I need to wear contacts each day and at this point not going to have any. I wear monthly and have already overworn them. He said no. So Warby Parker charged me for a glasses and contact exam, gave me a glasses prescription, did all the things to test contacts and lied about actually giving out a contact prescription. What concerns me the most is the fact there is no way to contact the doctor directly, not even an email. I've been using Warby Parker since 2019 and will never order or shop with them again. I still want my contact prescription but they refuse to connect me with the store to even get what I paid for.

Cute little shop. They had a good amount of frames to choose from. You can also get your eye exam…read morethere too. But what made my experience so wonderful was Bee. She was amazing. Greeted me and told me about the frames and getting eye exams there. She also explained what makes the glasses so special. Again Bee was great. So make sure to stop by

I went into Adair Eyewear today and they were AWESOME!! I needed repair for two pairs of glasses…read more(one needed to be tightened and the other needed both arms re-alingned and re-attached). They were able to assist without hesitation. Alyce and Robert treated me like family. As I was waiting, I received a tour of their store. I was blown away by their selections!!! Extremely unique and stylish!! I will definitely be back.

I am an optometrist and was traveling out of town when I discovered that both pair of glasses I…read morebrought needed some repair. The opticians here were all very friendly and welcoming. I've worked in a lot of opticals and with a lot of opticians and believe me when I say the opticians here are the ones you want to work with for your eyeglass needs. Everyone was helpful and hospitable. They had a really nice selection of eyewear too. Check them out.

My first contact with this office was with Latoya. She was so kind and professional and made it so…read moresimple to make an appointment using my insurance. Dr. Polymer was really great at explaining my exam and how my eyes were doing. I didn't have a good feeling about purchasing glasses, the young lady wasn't as helpful with the explanations of charges. But I'm glad I went there for the eye exam.

It's been three weeks since I paid for lenses. This place ordered the wrong ones and now we have to…read morewait longer. Every time I call they say they will look into it and call me back. Never happens. They didn't hesitate to take my money though.

I scheduled an appt online and got a verification text. 2 hours later, I rcvd a text my appt had…read morebeen cancelled. Ridiculous!!

I have gone to America's Best at the Overton location for a few years now. They are a pretty…read morestandard operation, a clean facility, they work well with my insurance, and they offer a quick and easy process to get your contacts and glasses. My recent visit was particularly pleasant though, in that assistant Destiny offered some outstanding customer service! She walked me through the process, offered good understanding of what each test does, and was very personable! You can't ask for more than that. I'll be back because of her.

Dr. Dong and his team were professional and did every procedure to ensure my glasses were better…read moreand my thick prisms were perfect. As our area grows and more people move into the area, Dr. Dong will be very busy with new patients. Great job!

The staff and doctor all had such great customer service. I left the office impressed.read more