I had called Thursday January 2nd to schedule an appointment. Lisa mentioned the scheduling site…read morewas down but would take my information down to give me a call the next day to schedule an appointment. The next day, there were no calls from Bilancio. I had to call back the following Monday, the 6th. It was Lisa that answered again. I explained that she had previously told me she would call back to schedule an appointment and I haven't heard from her. Instead of offering any sort of apology or acknowledgement, she just replied, "are you available Tuesday?". I appreciate that Lisa tried to call back, but my answering system caught her saying, "and she wonders why she can't get an appointment". The snide remark from the owner of a small business gives me pause. Being in a family of small business owners and having worked in one for half my life, what being in a family-owned business has taught me is, above all, humility and exercising consideration to make your customers feel cared for. This was not the feeling I received from my interaction with Lisa. Based on my initial experience, I am not confident that any future experience will be different. It's too bad because the clinic is right down the road from me.

I have been going to Bilancio for just over a year for eye exams and contacts. The optometrist…read moreDavid is very kind. He answered all the questions that I had that didn't come fully answered at the last place I had gone for an eye exam. Lisa, the owner, is about as sweet as they come. She definitely goes out of her way to make things hassle-free for customers. Places like this make doing business locally feel extra good.

Bad experience in their office, really bad product that was horrendous before it even broke not…read moreeven a year in, and horrible customer service. I reached out to talk someone and got radio silence. Left a review? They don't care. Unless you wanna buy glasses twice don't go here

This is a very professional place to get an eye exam for glasses and contacts. I recommend this…read morespot if you are looking for an eye exam. The first nice part about this shop is that it is open quite late and getting an appointment was easy with a quick phone call. Second, this shop has very high tech exam machines and I was able to get eye X rays (which has a fee but it's worth it). Before the eye exam, there is a pre-appointment room with 3-4 machines that takes a deeper look into your eyes. Third, the folks in this shop are very professional and nice. My doctor was very knowledgeable and very happy to answer all my questions. Finally, this place situated very nicely with lots of parking and access to other shops/restaurants.

I had a very smooth experience here. There was no wait for my scheduled appointment, and Dr. Patel…read morewas kind, quick, and helpful to explain what was going on with my eyes and what to watch out for!

Great service and friendly staff. Good selection of frames. These were the thoughts that came to…read moremind.

I discovered BrandonEyes through word of mouth and I had an incredibly positive experience, which…read morewill result in a continuation of my patronage. PRODUCT: First, their product selection is second to none. They have styles for anyone's taste - fun, practical, trendy, high fashion, you name it. As a result of their availability, I was able to find a pair of Ogi drill mounts that fit me wonderfully as well as a pair of polarized Kate Spade sunglasses (non-RX). CUSTOMER SERVICE: The optician that assisted me, Ben, has a natural talent for consultative sales. There was absolutely zero pressure involved and he helped me identify two products that genuinely fit my personality, appearance, and lifestyle. I was grateful that he was honest and as a result of his expertise I left with two pairs of eyewear that I can't wear enough. EYE EXAMS: I do not have experience with eye exams provided at Brandon Eyes. I usually purchase from an eyewear boutique in Milwaukee (which is where I live). My prescription from my original Doctor of Optometry was still current, but I wanted to try Brandon Eyes. Needless to say, my prescription was transferred (with no complications) to Brandon Eyes and I was able to buy eyewear. I suggest visiting Brandon Eyes for any eyewear need and ask for Ben, though I am confident that any of the employees will be able to help.

Went into Brandon eyes today and met with Dr. Brandon. He was really easy to talk to, does not push…read moreyou into anything you do not need, and genuinely cares about his pts. I was convinced I would need glasses, alas, I do not. After some detective work.. A set of eye drops has literally changed what I thought was a vision problem. My eyes feel amazing right now and I couldn't be happier.

Very happy with their service. Have been coming here for 3 years. Dr sabb and bob are super nice as…read morewell as the receptionists. They got me in when I was having problems. Gave me good information for my dry eyes. Blink more really helps.

From the owner: UW Health. Remarkable…read more When you need vision care services, look to UW Health. Nationally recognized for excellence in eye care, we offer experienced providers and the latest in medical technology in all aspects of eye care - from routine eye exams and refractive surgery to eyeglasses and contact lenses to more specialized eye services.

I've been going to optometrists for my entire life and my experience at Eyeopia was entirely…read moredifferent from anything I've experienced before. Instead of 'here is your prescription', Dr. Peter Andreakos took the time to explain what different prescription levels meant to me and my lifestyle. Apparently prescriptions are not 'black vs. white' but shades of gray instead. I work at a computer all day, which we tailored my lenses for. It was a very informative and refreshing experience. The process they have in place for helping with frame and lens selection was superb. Serious thought went into how I will be wearing the glasses, my audience and of course my facial features. It was awesome. I highly recommend Eyeopia for anyone looking for an alternative to the regular, white lab coat experience.

Our whole family have been going to Eyeopia for the last 7 years. Stella and Dr. Pete are…read moreexcellent at their craft and even better people. They will treat you like family and have always exceeded our expectations. I would not hesitate to recommend them.

Excellent service and experience all around. The lady who assisted me was very knowledgeable and…read moreable to help with some difficult repairs and replacements. I would recommend their services to anyone who has any optical needs.

Fantastic team all around! If you're lucky enough, you'll have access to furry cuddles and play…read moretime with the resident pups.

Had an out of town after hours glasses emergency and they responded within minutes. Life saverread more

Went here for the 1st time and absolutely LOVED the experience! From the whimsical atmosphere to…read morethe exceptional staff . From the moment you walk through the door , they all make you feel welcome and valued! I highly recommend next time you need your eyes checked or just want a new pair of glasses, this is the place to go! Thank you especially to Dr Hunt for making it an easy transition from a lifelong doctor to a new doctor.

The short version: Easily the best experience I've had…read moregetting glasses in Madison (or anywhere else for that matter). The slightly elaborated version: I've been having a crazy difficult time filling a new progressive script. I've worn progressives since long before I "should" have needed to, so I'm fairly well used to them by now. But sadly, I found no joy getting my new script filled at well-known chain stores, other local optical stores, and through optometrists (and their affiliated clinic) at a local, very major university, all of which shall remain unnamed. Every attempt has led to glasses that deliver a viewing experience akin to surfing in a hurricane. Completely frustrated, I took my script into Olson after learning about their sterling reputation. I ordered and then eagerly picked up my new glasses. Lo and behold, they simply didn't work for me. It seemed I was eternally damned to eyeglass hell. With a certain resignation to my fate, I told Kara (who greeted me when I came in) that I had trouble seeing out of them. Immediately, she became extremely focused on figuring out what was wrong. Throughout all of this, Kara was incredibly nice and professional, and she was the epitome of outstanding customer service. Kara then spoke with Dr. (Angie) Olson, who took me into her office to check my prescription (from another optometrist), answer my questions, examine my other pairs of glasses, and explain why a different brand of lenses (costing nothing extra) were far more appropriate for my specific needs. Dr. Olson was as lovely to interact with and as generous with her time as one could hope for. My new lenses have now been ordered. What can I say? I've been wearing glasses since I was 7 and I've always hated the process of getting new ones. This was the most pleasant experience I've ever had getting glasses. I have no idea how these people are so nice, and this is now the only place I'm going for eyeglasses. P.S. I was just asked if I was paid to write this review. Sorry conspiracy theorists, my experience really was this good but feel free to send me a check.

I really like the doctors here. We get great exams, and a prescription printed for us to take when…read morewe're done (some places don't like doing that). I've been here before for other "eye care", and have received excellent care. We don't get our glasses here. Their frames are a bit pricey for our taste. If you're into fancy name brands, you'll be happy. But they don't look down on me for taking that business elsewhere, which is nice. The online appointment system is messed up. For one thing, you feel like you're going to grab a time slot, but it really wants you to pick the best 3 slots for you, and they'll get back to you. I did that, but when they got back to me, they didn't have anything for a few weeks after what I had selected. They told me that the online booking system was inaccurate - they should probably just ditch that and put up a phone number (or, better yet, fix it). That all being said, I'll still get my eye care here - but they could improve some things.

Who knew? I was skeptical of going here since it is in Target, but they are a provider for my…read morevision insurance. Boy, was I wrong! This place is awesome. Dr. Emmerich is very thorough and the staff is so personable and helpful. They help you pick your frames and tell you honestly what looks good and what doesn't on you. The frame I wanted came in blue, but it was not at this store. One of the employees ran to the Target on Junction Rd. to bring it back so I could try it. They spent so much time with me, and did not rush me at all. I cannot say enough good things about them. If you have EyeMed vision insurance, for sure check them out!

From the owner: Dr. David Emmerich Optometrist, serving Madison, Fitchburg and surrounding areas. Services…read moreinclude, comprehensive eye exams, contact lenses, children's vision and treating dry and red eyes. We offer complimentary lasik consults as well as refractive surgery co-management. Our clinic offers Canon digital retinal imaging for just $20.00. We accept many vision plans including Medicare, EyeMed, BCBS, The Alliance as well as many others.