I'm glad we still have a Target at the Fremont Hub, but it's not perfect. I wanted to leave feedback for management only, but apparently there's no mechanism for doing that in their online environment which shows me they're really not interested in feedback or improvement. This is not surprising based on most of my experiences there. It's just good enough, so why bother improving? So I'll leave my feedback in public.
My gripe today is only about their customer service. Buying one item on a Tuesday at 2:00 PM. Only one cashier open with a line (a 2nd cashier is pointedly telling other people her line is closed when she finishes this last transaction) plus about six self-service checkouts also with a line. I get to the front of the self-service, pay with my Target Redcard, and I am reminded by the screen to be sure and take my receipt. I wait about 30 seconds and it's clear no receipt is coming. I assume it's out of paper or something, but it let me finish, so I don't really care and I grab my item and start for the door. I tell the attendant who has been standing 36 inches away from me that the register is not giving receipts, so she can do whatever it needs to get going again for other people.
Here's the part that bothers me a lot. Instead of saying "thank you", "I'll take a look", or "I'm sorry. We'll fix it", she says "No. You're wrong. YOU have to reach in like this and pull out the receipt when that happens", and she proceeds to stick her finger deep into the receipt slot (which is not identified in any way), eventually pulling out a long strip of about 8 receipts that had built up in there, and handed them all to me.
So strange that the attendant (can't call her a cashier, because she's really doing nothing) is defensive about a customer calling a problem to her attention so it can be fixed. Especially when it's messing up her efficiency as everyone on that register stands there an extra couple dozen seconds waiting for a receipt that's never coming. And by the way, if you know it does this, report it and have it fixed, and watch for people having this problem so you can quickly resolve it until it is fixed. Anyway, welcome to the friendly town of Fremont. We'll keep giving you our money, Target, and you and us will just keep feeling bad about every tiny interaction we have with you. Great business plan. read more