CUSTOMER IS NOT KING
I bought a house in the area that we are rehabbing and have been place this place many times, always wanting to stop in and check out there local craft beer selection. My boyfriend and I are craft beer enthusiasts so we we were excited to see this place. Tonight we called a friend and asked him to meet us there.
It was cool at first, for about 15 - 20 minutes.
I don't even want to give 1 star.
MOST AWFUL CUSTOMER SERVICE EVER!
The bartender only gave 2 beers when I paid for 3 and tipped him very well. He caused a scene while accusing me of trying to SCAM him out of a beer. I seriously did not get the beer. He slammed a beer down so hard that it went all over me and the bar and say,"HERE-HERE"S A FUCKING FREEBIE!"
OK- This is UNACCEPTABLE!!! It was not free and his behavior was hostile. I totally did NOT get the product I paid for. Being humiliated, embarrassed, angry and in disbelief, while being the middle of this big scene he was creating we asked for our money back so we could leave and he would not give us the money. He then took the beer he spilled all over and dumped it out, took the two shot glasses for the round I paid for for my friends and told us to get the FUCK out. Mind you, we paid for 3 drinks, we wanted to leave because it was hostile and weird, but I wanted my money back, 2 drinks were never poured, one was, but it was violently slammed down at me and announced loudly that it was a 'scammed' beer. He would not give us the money and then re-filled the beers and told us to drink them and get the fuck out. Then he said,"If you weren't already so drunk you wouldn't forget that you drank that beer." WHAT??? I had been there for about 15 minutes when this went down, and I had a lot of my first beer left, but now, of course, I am drunk! The manager came over and kinda tried to smooth things over by giving only me a free drink glass, but come on, who would stay there? She really just wanted us to leave, she was kind of coddling him, but he was the one in the wrong and he was the one stealing from us. I couldn't barely drink any of the beer I had, I just wanted the terrible experience to be over. All in all that idiot bartender made 5 bucks off us in less than 30 minutes and treated us like shit. I am such in disbelief that I experienced this as a patron just going in to have a couple craft beers and check out a neighborhood place. None of us had ever experienced anything like this before. It was the absolute worst customer service ever. I will NEVER spend any of my money there again, too bad, I was excited about the craft beer and the music seemed ok too.
Is it typical of good tipping new customers to try scamming free drinks? Is it normal to have the entire bar informed of your 'SCAMMED FREE BEER' while being served a beer you paid good money for? WOW!!!!! JUST WOW!!!!!!!!!!! SO SUPER WOW! And...the manager coddles him...he better be part owner or for the sake of her business she needs to can him. He has NO BUSINESS IN CUSTOMER SERVICE. I am super sad I tipped him so well before he became Mr. Hyde.
Apparently Tapper's does not need OUR business, how about yours? Good luck! read more
