Went in at 8 tonight BEFORE THE KITCHEN CLOSED and I was actually greeted but I ordered my usual and they were out of potstickers... Everytime I've gone to this location there's something wrong. The girls working were nice but one tried getting smart and asked if I knew what time they closed and I said "yeah that's why I'm here before closing" to which she replied "okay just for future reference" The managers name is Nick for anyone wanting to make a formal complaint. Worst location ever. Please save your time and money and go to the one kn National City Instead read more

I usually go to the Tapex in National City but decided to go to this location while I was in the area. Went in on Monday July 8th at around 9pm. The milk tea was yummy as usual, but the girl behind the register was RUDE. Totally killed the vibe and made costumer service experience awkward. Taking my business elsewhere! read more

I can't believe the service my friend and I received today. To the staff members that were working today, April 4th around 6:30 PM - you're incredibly rude and unprofessional. Try not to let the girl with the nose piercing and roman numeral tattoos on her arm help you. Apparently she doesn't know what a real $2 bill looks like, let alone how to appropriately check bills. She asked in front of her 2 co workers and right in front of ME, if it was FAKE. Another employee, a male with a man bun decided to intervene and make a joke that it "totally is fake". WOW! Tap EX - please teach your employees how to cash handle if they are unsure, or get a counterfeit pen so next time this won't happen to anyone else. read more

How about taking some time to clean the fan you have in the front? It's so dirty and full of dust and you set that to blow directly to the work station where you fix drinks for customer! read more

Tapioca Express - Dirty fan! - Coffee & Tea Near Me - San Diego, California

The tea that I ordered does not taste great. The tea base is really weak and their chicken has too much breading. There are better tea places but I was in the area and wanted to try it. read more

I am SHOCKED. We came here with a group of friends (read: gave them a lot of business). One of our friends tried a new flavor and realized after a few sips that it wasn't quite what she was hoping for; she tried to like it, but it wasn't just going to happen. She explained her situation and asked if she could get a different flavor. The employees said sure, BUT SHE WOULD HAVE TO PURCHASE ANOTHER DRINK. Seriously? I feel like in this day and age of customer service, it is typical for a business to replace your order if you're not completely satisfied. Please know, I do not walk around with entitlement issues -- far from it. If I'm ever dissatisfied with an order, I will usually be fine with it and brush it off; but this case just rubbed me the wrong way. My friend didn't end up purchasing another drink; she just walked away with a drink she didn't love...or even like. And she was the one who recommended the place, because she comes here regularly. So sad that she was the one who walked away disappointed. read more

I would of loved to give this place at least four stars because the drinks are so good. the customer service I received tonight was horrible three girls were just standing around talking and when I came in it was like I was disrupting them. so sad as a customer to feel this way also while taking my order and receiving my order I got nothing but bad attitude. hopefully those girls can get it together for future and returning customers! read more

Delicious! And I love how many options there are for add ins here! Definitely my new go to boba place

BAD CUSTOMER EXPERIENCE My bf and I ordered 2 regular Taro milk tea with boba and the cashier messed up our drink with Tapioca milk tea. We explained everything with manager , he didn't apologize for their mistake then said that is our fault and he yelled at my bf " because ur bf not come often so he didn't know how to order " I'm like : " WT...? Why you can say that with customer ? " Just Because my bf not come often so he has to order wrong and that his mistake??? how about ur employees?? Why you don't train her to double check order with customers. I am a routine customer , I'm always come 3 times per week but this time I have to re think again ... should I come back again or NOT ? read more

If I can give zero one star I would but you cant ‍ I Havent heard of any place that doesn't take order on the phone for pick up. I dont live near the area but was on the way to take my mom there to get some drinks n tofu before dropping her home and this place doesn't except call in orders for pick up. Which is very stupid or the staff is very lazy. When I got there it wasnt busy at all. Had one customer sitting there so i dont see why they cant take a phone order all the other location does. Tofu was over fried I'll never come back or recommend this spot to anyone hope the owner reads this and take action read more

First impression: this place is dirty. Not like they just had a rush and need to catch up dirty, but let's ignore this dust that's been building up for months dirty. Lamps covered with months of dust. Curtains that look like they haven't been washed in a couple years. Deep stains on the walls. Menu boards look like they haven't been taken care of in forever. The bathroom had a closed sign on it. Is that because it's too filthy to be acceptable, or does the staff just not want to take care of anything besides the drinks? Garden Grill is in the same parking lot, they have a smoothie/milk tea/boba bar, and the difference in cleanliness and upkeep is night and day. read more

Passion Fruit snow bubble with Mango Jelly is now the new fave. I cannot up the stars because of an incident that happen last week. They totally forgot about my order. I saw everyone who ordered after me get their drinks and food before me. I finally go up to the girl and I asked about my order and I hear one of the girls in the back say to the cashier "that's the one I asked you about." Ok where is the communication between employees here? They could have easily save themselves and offered to upgrade my drinks to a large rather than regular OR offered some sort of discount on the next visit, but they didn't. At least I got an apology. It's all about the customer service and how they feel once they leave your store. I was a manager at Jamba Juice for years and when something like that happened we always made sure we took care of them so they would leave with a happy experience. I was not happy I can tell you that. read more

They were very friendly and knowledgeable of their menu. I ordered a blueberry smoothie with coconut pineapple and as I was walking out the door they called my name. I've never had service as fast as this. Wow I will come back again. read more

Was craving boba tea, my favorite spot is kung fu tea on convoy but wasn't feeling up to driving all the way to Clairemont.Wish I did:(.. Ordered the Taro milk tea and it didn't hit the spot. It was too creamy, powdery, bland and didn't have much of a taro taste to it. Wish I ordered a regular tea with boba instead or drove the extra 10 min's to Convoy..Guess I'll have to satisfy my sugar craving by going to Yoghurtland..Only giving it a 3 star because customer service was great read more

This is usually my go to for boba since it's close by but I don't think I will be going here again. I took my 5 year old sister and family to get crispy chicken snacks and boba and when we went home. My little sister nearly ate plastic or whatever it was. She doesn't know any better im glad she didn't swallow it. She spit it right out. Im just shocked and upset that we found it. read more

Tapioca Express - Coffee & Tea Near Me - San Diego, California

The service here is very fast and the employees were nice. A kind young lady named Gisele helped me with my order and helped me with choosing a drink, as I've never been to any boba establishment before. The drink ended up being delicious! 5/5 stars, you can expect to see me again Tapioca Express of El Cajon. read more

I really want it to be a 5 star review but there's always something wrong with our order and we don't like to ask for a whole drink to be thrown away. It's like every person makes it different, there's no consistency in the taste. One day it's sweet the next it's bitter I don't even know if I'm getting my drink. Their service is nice I just wish that I didn't always wonder if they would make my drink right so I probably won't go anymore. read more

Eh. I haven't been to this location in a few months, but I was in the area. It was hot so why not? There's a new thing now where they make you double check your order because they aren't responsible for making your drink wrong. Which I don't understand because even if my order is correct on the screen, the barista could mess up somehow someway. Seems like the A/C was broken it was way too stuffy in there. Prices are still high, and some drinks just taste more like ice than what it's actually supposed to be. A big negative I've always had here is how messy the drinks can be after they give it to you. Not sure if they're capping it after pouring, or just putting way too much. Thank goodness I was given a bag for my cup holder tray read more

Tapioca Express - You literally had one job - Coffee & Tea Near Me - San Diego, California

I don't enjoy giving one stars but this place deserved it. Girls in this facility are completely rude. I feel like they were in high school whatever the case may be it was unacceptable and hopefully they can grow up soon. Ordered 2 snow taros and they gave us milk tea originally, didn't read the order back to us like they vehemently claimed, and never even ASKED what kind we wanted. Usually this wouldn't be a big deal we'd all say our sorry's and we would get the right drink. Nope! Manager comes out flashes us a quick look and says because they've sealed it they cannot make another drink without us paying for it, AGAIN. It wouldn't have been a big deal for us to pay again as long as they weren't so rude about it. The girls looked at our friend and I, huddled for a few, rolled eyes up and down, and finally got around to us. We were there for 20 minutes for 2 drinks. Never have I felt so disrespected and never once did they apologize. RUDE! I'm glad those girls were able to find a job, but with an attitude like that they won't get far. Good luck. NEVER coming back here and hopefully this business closes. read more

Came here the other day to satisfy my Tap Ex craving from my UCSD days. Mannnn... the one's is Price Center/ on Regents are much better than this location. I ordered my usual, Regular Honey Milk Tea w/big boba. And mannnn, I should have gotten extra boba because there literally was like 3 balls floating at the bottom. Huge disappointment for what I was hoping for. Staff was indifferent and certainly no reason to return. read more

EW. save your time and money, go to the one in convoy. i ordered a crispy chicken combo, right? THESE FOOLS, DIDN'T PUT THE POUCHED EGG OR GROUND BEEF ON MY FREAKING RICE? HOW YOU GONNA MESS THAT UP? A CRISPY CHICKEN COMBO IS NOTHING WITHOUT THE EGG AND GROUND BEEF. i was disappointed. convoy will forever hit the spot for me. read more

I LOVE Tapioca Express.....all of them....because I LOVE TARO MILK TEA BOBA. I highly advise you to NOT try it because you will start to feel like a crackhead craving to get your fix every god damn day from a dealer that is always so far away or never answers their phone....there need to be more locations! This location is the worst though. National City and Covoy are way better. THIS PLACE IS GETTING A TWO STARS BECAUSE OF THE SERVICE. Me and my boo ordered our usual, and his drink was definitely made differently. It tasted absolutely nothing like how it did yesterday! He asked very politely what the issue may be. If it was the right drink, if he ordered wrong, maybe they changed the recipe. They said there is nothing they can do!! In high school I worked at Jamba Juice for 2 years and we would always always always remake the drink or offer a different one FREE. Always! In chains like this one, the customer is always right. It costs less to replace the order than to lose that consumers business for life. I know it costs like like 40 cents for them to make this freaking drink. Whoever runs this inferno, needs to educate their staff of this importance ASAP! read more

This location I have to admit is better then their other locations, parking isn't complicated at all. Staff greeted me right when I walked in. Took my order and then asked me to checked the screen to make sure it was correct. I do like their sign on the preview window that states "We're not responsible for the order being incorrect" I guess that's the reason why they ask you to double check your order before you pay. 4 stars is within reason in my opinion. read more

I hate to say it, but it sucked. At least the thai tea that we got sucked. We went to this location after dinner last night to try it out, and it was a bad choice. We got our thai teas half sweet and it tasted like half milk half water. It wasn't good. At all. We've gotten it half sweet before at other places and they still tasted like thai tea. I don't know, maybe other drinks here are good, but we had a bad experience, and probably wouldn't be coming back here. The place is also very small, with what looked to be 3 tables inside. Maybe they don't get that busy, I'm not sure, but it felt cramped. Good thing we don't frequent this area often. We'll driving somewhere else next time for boba. read more

I really don't know why people would compare this place to the Tapioca Express up in convoy so often, but I can vouch that their drinks are the same or even better. Other than the drinks, I enjoy the atmosphere here much more than I do up at other tap ex's and more importantly the workers are so much more friendlier. Dat litchi green tea. read more

Let me say first of all that I absolutely LOVE Tapioca Express. Ever since my brother brought my family there a few years ago, I had been going to the Convoy St. Tapex every chance I got for some bomb boba and delicious chicken, spending hours there with my friends playing Apples to Apples til closing. However, with this particular one, I found myself to be just slightly disappointed. Okay, being new, I guess it would be fair to give them a kind review. But the thing is, there is still a lot--emphasis on A LOT--of things they need to work out. For the time being, I would really only recommend people purchase drinks here. This tapex is a lot smaller in comparison to the one in Convoy so buying a drink here during those late-night-green-apple-green-tea-cravings-but-I'd-rather-not-use-up-all-my-gas nights is a lot more convenient than driving the extra fifteen minutes up north to convoy, looking for parking, and THEN purchasing your drink. Why I say that this particular location is only good for drinks is ALSO because I didn't exactly have the best food experience here. While the servers were nice and as accommodating as possible, they're food sizes were a lot smaller than expected. For example, a friend of mine bought the calamari and the bag had only about 2/3 of what we normally receive at tapex. I purchased the fries, expecting the giant box that they normally give since it was the same price as the box of fries at convoy. But no. I got a bag of fries, with about 12 fries in it. These fries, however, did taste a lot better; I just wished that they stuck to the protocol of tapex in terms of portions and presentation (only one stick in a bag of calamari? Haha. Funny.) I was perfectly satisfied with my Milk Tea and baby boba. THAT met my expectation and kept me happy. I may edit this review once the facility is completely up and running and menu savvy, but for now, this is as nice as I can be. -------edit-------- Sounds like they read the reviews since their portion sizes got bigger. However, their crispy chicken ISN'T crispy and they gave lumpia sauce instead of the sweet and sour sauce that they normally provide. Still good, I guess. What I didn't like is the fact that it took 5 minutes to get my food and about 20 to get my drink. This Tapex still has a lot of work to do. read more

Love this place for the location! I'm thankful that I don't have to drive out of the area when I'm craving Taiwanese popcorn chicken. Strictly speaking to their popcorn chicken, the flavor/spice level/crispiness were all on-point but my portion was smaller than I was expecting compared to other local TapEx locations. However, can't complain about all the easy parking near Vons and L&L! read more

if youre use to the spicey chicken on convoy and expect to get the same here. dont waste ur time. IT SUCKS ASS NO FLAVOR. Meal combos are 2 bucks more for nothing. this is my 4th time buying spicey chicken here. do not go here for spicey chciken. read more

I'm pretty sure I ordered a cantaloupe/melon milk tea...not a cup of ice and SUGAR. I had to water it down so much till it was drinkable. An extra star for edamame and tofu. But that's it. read more

I'll start off with the drinks. I know it's never the same person that makes them every time, but the drinks are never consistent. it's either too sweet or not at all. too thick or too watery. I wonder if they follow a recipe or if the employees are just clueless. now to the reason I am writing a review in the first place. I came in today before work to grab a crispy chicken snack. as soon as I finished it, (it was pretty tasty) I started to feel nauseous. i ended up throwing up all the food. I hope they weren't serving spoiled food. anyways I'm never coming back to this location. read more

My husband and I found plastic pieces in our drink. Went in on 2/25/20 @ 6:15ish. Drink was bomb, wasn't happy about the plastic pieces that we almost choked on. read more

I'm glad that theres finally Tapioca Express around the SDSU area. I've been to alot of Tap X's in the Bay Area and the one here by Convoy and I must say that this one is average. FIrst of all they have a smaller selection of drink choices and don't have some drinks such as Avocado and the classic Hong Kong milk teas. Second, they also don't have all the jelly/boba options like other places. Lastly, they have no combos as of right now, but they're "Coming Soon." Hopefully they'll have the "full" menu of everything up by then. I ordered the Honeydew Milk Tea w/ Boba and it wasn't bad considering they just opened. I also got the Spicy chicken, extra spicy, the portion sizes were moderate but less than what they give you at the Convoy spot. Although I gave it a 3 star, its definitely worth a try. I'll be coming back to this location since I don't need to drive 10 miles out now to get my Tap X fix. read more

I mean it's good but they don't have chi chi fries here. That's like the only reason why I'd go to TapX. The boba is alright but ice box is just across the street so might as well go there read more

Small location, not a lot of places to sit. You can smell smoke from the people outside smoking . I love the crispy chicken. But the unfriendly highschool/college girls working the cash register are very rude. If it wasn't for this location being so convenient I wouldn't ever come here. read more

Tapioca Express - Crispy chicken mild. With sweet & sour is the best!!! - Coffee & Tea Near Me - San Diego, California

I usually have a great experience at Tapioca Express. They have a wide variety of drinks and the general drink toppings. Boba and various jellies. To tonight's employees: However, today when I went, my drinks were very lazily prepared. One drink was spilling out of the sides as soon as it was put on the counter and as I tried to wipe the excess around the rim, one employee said "don't worry about it we'll clean it" but that wasn't my issue. My issue was not being able to take my drink off of the counter without making a mess everywhere. I had to aggressively drink my Thai tea while they were just chatting amongst each other. After I finally reached a point where I could safely take it out, I noticed my other drink was noticeably lacking in drink toppings. Please pay more attention to your customers needs, especially when there are only a few. Again, this is just for the specific persons working that worked this shift. I'm very disappointed with your customer service today. read more

The drinks are watered down with a lot of ice , they ran out of chicken, and theres no combos. Sorry if I'm "counter-arguing anyone", someone politely made note of it. I'm just pointing out how this place is bad. Food is my life and I should know what I am talking about, this place sucks I would know, I worked at a boba shop in Long Beach. If I offend anyone please GET OVER IT. read more

I often come here after school cause it's so close to the SDSU campus. Their prices are very reasonable in my opinion compared to other boba places. They have milk tea, snacks, smoothie icees, and others. I usually get the honeydew milk tea or the original milk tea. They're not too terribly sweet and the bobas are delicious. Get their crispy chicken! Sooo good, a nice portion for a smaller lunch or snack too. I really like the crispy tofu as well. I'm not too sure if this place has AC so in the summer it's really hot in here. Some people working here are really nice and occasionally you get the okay ones that have an attitude. But majority of the time the workers are so nice! read more

Tapioca Express - Regular milk tea flavor - Coffee & Tea Near Me - San Diego, California

that shits the bomb!! really loved that taro!!! i had a great time there great service

The place is REALLY small. Kinda disappointing since its in the college area and it would be a cool place to chill. Except there is only like 4 tables. I came here on a Friday night and it was pretty empty. I thought it would be packed, but we easily got a table. The menu is pretty small, but I assume they're working on it. I was curious about their vanilla wafer snow bubble, but they said they didn't have it. I ended up ordering a large thai tea snow bubble with boba because the girl at the counter said it was one of their best sellers. My total came out to like over $5. For one drink!! Pretty pricey! That's almost a bowl of pho!! haha. But luckily, it tasted really good but the balls got kinda hard towards the end of the drink haha. My friend's honeydew snow bubble tasted pretty good too. Overall, really small place, kinda pricey, but they make their drinks pretty good. I'd probably come back if I desperately was craving boba, but probably go to the one in convoy since I like drinking it while having a place to hang out with a group of friends as well. read more

I am a pretty big fan of boba drinks. This place has pretty good drinks. There are a variety of drinks you can choose from. The thai tea here is pretty good, but a little too sweet for me. I wish they had a sweetness level that way we can adjust to how sweet we would like it. I have also tried the passion fruit snow bubble. The passion fruit snow bubble was so delicious! It was well blended because it was so smooth (not icy). The last thing I want is to be biting on some ice. This location is pretty small with only 4-5 tables. The drink prices are reasonable, ranging from $3-5. It is located in a plaza so parking is easy to find. On the good side, it is open pretty late so that's a plus for those, like me, who loves to get their boba drink on late at night! read more