Sorry guys, have to give you a poor review. I needed a quick way to shut off some water pipes in my condo unit in SF and called these guys to freeze my pipes since my unit didn't have its own shutoffs. They're pretty expensive for the job - $150 per hour, INCLUDING drive time, so they charged me $600 for a two hour job (two hours driving, two hours work). The job was to freeze my hot and cold water pipes - however, because my hot water was on a recirculator, they weren't able to freeze them. Granted, this wasn't their fault - but on the other hand they should have been much clearer prior to the job on what the requirements were. They also should have been clearer I was paying them per hour, not for a job well done.
I'll own up to the mistake of not knowing our pipes were on a recirculator, but these guys should have better customer service sense than to still charge me the entire amount. At least throw me a bone, I know it doesn't cost them $300 to drive from Concord to San Francisco and back.
Another reason for the low rating was when I called back and asked to get a partial refund, he basically "threatened" small claims court on me if I dispute the charge. He said it in a professional manner, but come on - small claims court? To even think that shows the mentality of these folks.
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