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    Plumb ‘Em All

    5.0 (3 reviews)
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    Water Heaters Only

    Water Heaters Only

    (792 reviews)

    SoMa

    Hired Water Heaters Only to replace a water heater in Hayward. Often the truest test of a quality…read morebusiness is how they perform when things do not go well. In my case, I have quite a story of having to go five days without hot water because the unit I received was defective. The day after the install we found the tank had shut down. After a reset and restart done over the phone with the installer assisting, the unit failed again, a short time later. The next day which was a Saturday, another technician came out to swap out a heat sensor which appeared to be the problem. While changing out the part, the tech noticed that insulation near the assembly had burned, and ash was present. He vacuumed it out and restarted the unit. It made a horrible noise, and he spent a half an hour on the phone with the manufacturer tech support trying to diagnose the problem. The noise eventually went away and he finished the repair. Unfortunately the machine shut down again after we got one warm shower. I called on Sunday, and explained that I was no longer comfortable with the unit being in our house and I wanted a replacement, of a different maker. Without hesitation they agreed, and Monday morning, after acquiring a, more expensive model of a different make from a supplier, we got a replacement installed, at no additional cost. These problems are rare, and not the fault of the installer. I could not have asked for a more timely and considerate treatment as a valued customer of this business.

    UPDATE: Following my…read moreoriginal post, General Manager David reached out early the next morning to understand what went wrong. He promptly dispatched a supervisor, Steve, to inspect the unit. Steve went above and beyond from the start, successfully reigniting the failed water heater and troubleshooting the permit issue. The inspection issue was due to the local code requiring runoff to be routed outside rather than into the crawl space. Wanting to avoid drilling through my front porch, Steve proposed using a workaround device (FloodStop or Watts 210) and proactively reached out to the city inspector for approval. Once the inspector confirmed that a Watts 210 valve met code, David coordinated a return visit for Steve to replace the unit with a Bradford White model and install the approved valve. Steve did a beautiful job with the new installation, expertly redoing the piping and leaving the indoor cabinet completely clean. Best of all, I can finally take a hot shower without worrying that the water heater is going to die on me! I want to extend a sincere thank you to David for listening to my concerns and focusing on a real solution, and to Steve for his outstanding expertise, proactive communication with the city, and top-notch craftsmanship. All the fixes, including additional parts and labor, were provided at no extra charge. While the initial experience was stressful, the management team truly stepped up to make things right.

    Yogi's Water Heater Repair & Install - Call for a free estimate

    Yogi's Water Heater Repair & Install

    (62 reviews)

    The Haight

    Compared to other plumbing companies they ofer a great hours and great prices. I called around to…read morehelp a friend who was in an emergency situation. I knew one of the guys who worked here a long time ago, so I told my friend I'd be the one to call them. He needed his water heater replaced late on a Friday night. Most places I called wouldn't even go out at all on weekends. They helped my friend out at a good rate. they waived the emergency weekend fee for him. They honestly care about customers. they were great to me on the phone and my friend also had good things to say. if you can pay cash or check you can avoid a credit card fee. Glad that I called them because they deserve the business. Honest people who worked around my friend's schedule. Overall they deserve 5 stars. I would give them more if I could.

    Who do you turn to when your in need of a new water heater replacement? YOGIS! Not only that but…read moreask for John specifically. John did an excellent job! Not only did he made it possible to get me scheduled in before the weekend (super busy) but he got me the exact model of water heater I was looking for. I don't really know too much about water heaters but I do know that my old one lasted me a long time and I wanted to MAKE SURE to stick with the brand. John stated that they don't usually sell that type of water heater but since I was dead set on it he would make it happen just for me. And he came through and delivered. When he came to my place, he was respectful and was very careful when taking out the old one. He pretty much treated it like his own home. Then he was even more careful placing in the new one. AT LAST! Hot water again! The following day I got a call back from the owner asking how the service was and how John was. I obviously only had great things to say. But it was still nice to know that the owner is involved in the business and that he actually cares how each job was handled. Personally, I feel it goes a long way when a business reaches out to their customers to follow up - not necessarily because something went wrong, but just because. I really appreciated that and it made me feel like a valued customer and they do really care about their work and reputation, thanks again!

    Plumb ‘Em All - plumbing - Updated September 2026

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