10/11/25 Oil change. Correct oil level on dipstick…read more 10/12/25 10 miles later. Low oil pressure light. Engine warning light, engine noise. Stopped immediately. No oil on dipstick, oil filter housing and intake manifold valley covered in oil. Local store closed. Assistance number gave me a number to call Monday. Suggested that we call for a tow truck. No other solution offered. DO NOT GO HERE!

AWESOME CUSTOMER SERVICE ! Affordable as well. Very much appreciated maintenance tech Abraham. Who…read morewas very professional and knowledgeable. Got in and out just in time to head back to Texas. We know where to go now when we visit again and ever need any service done on our vehicle. Thanks Valvoline in Rome !!

I got a blowout on my way home from lake Ontario and since I didn't have a jack in my truck I had…read moremy car towed to Mavis in Rome NY. Super nice and friendly manager and staff who were a pleasure to deal with. No nonsense and no bullshit and even though they could have charged me whatever they wanted they swapped out my flat tire for my spare tire at no charge. Great experience.

I learned my lesson about Mavis Tires. We had 4 new tires put on the explorer in February. We had 1…read morereplaced in August when we got a flat. Today I went back to discuss the status of these tires. All 4 are shot. They have 21000 miles on them, but come on. I had purchased the extra warranty and they carry a 40000 manufacturer warranty that Mavis doesn't care about. Was told because I declined an alignment 3 times this year its my fault. I was there 3 times. Once for the tires (Feb). Didn't get the alignment since it didn't need it. The other 2 times were for the tire that went flat to be replaced.....they just swapped the flat tire off the rim and change it. And once for an exhaust leak that they couldn't (or wouldn't) even fix. Why would they ask (they DIDN'T) if i needed an alignment when they looked at my exhaust??? Its so they can check a box in order to deny coverage on a crappy set of tires that I paid $140 a piece for ( so I didn't really cheap out....) Never again will I spend a dime there!!!!! We went because it was convenient to work at the time and we needed the tires quickly...... Never again.....

My experiences have been great. Honest, reliably timely and upfront about what is wrong with your…read morevehicle. Great people to do business with! I know they'll do the right thing; may they stay in business forever. I highly recommend! Joanna Murphy

Very friendly service. Went for inspection. They found right rear wheel bearing bad. They quoted a…read moreprice and even though it took way longer to replace as the bearing was stuck on, they completed the job and only charged me the quoted price. Would recommend them for all vehicle maintenance

I've been going here for awhile always had great service, my latest visit I always ask how's my…read morebattery looking oh it's great, NOT this past Sunday my car wouldn't start so my neighbor's went and picked up a battery for me he installed it He said doesn't look like they check the battery because of they had they would have seen the acid on the battery terminal and said the battery is bad I'm sorry to say I won't be returning

is there a 0 review? They failed my car for inspection because 1) a light bulb is out on my license…read moreplate ( said it was a safety issue). 2) i had one (1) bald tire, but had to replace all 4 tires because they were the wrong size (?) Ive owned the car for 7 years PLUS they're inspected it before and the tires weren't ever an issue. Total to get my car to pass inspection? $2300! And then they got pissy when8 asked what the codes where that they were failing me on! Run! Do t walk away from this place! They saw a woman and saw $$$

Convenient location in Rome. I've been coming here for about 4 yrs consistently, commuting from…read moreabout an hour away. From brake, mufflers to tires I try to stick with the same place. This last interaction came down to these guys righting a wrong. Without giving details, I will just say the manager did everything possible to make me feel important to them. He went above and beyond with his service. In the end, he made everything feel right. I will be continuing my business with them for years to come. Thanks to good people.

My mother went here for an inspection. She had a headlight out so she had them replace the bulbs…read more They charged her $200 for two light bulbs. I went and checked her car to see what $200 light bulbs looked like. To my surprise, they left the packaging for the bulbs in the engine compartment. While this is a major fire hazard, it allowed me to determine the price of the the bulbs they installed. Turns out, the bulbs they installed retail for about $30 each. When I confronted them about it, they said they don't set the prices. However, on the bill they listed the bulbs as "misc service" which means they can type in any amount they want to. So they did set the price and refused to refund even part of her money. Stay away from this place. The new management will rob you and take advantage of you in a second.

They quoted me $2000 for complete rear brake service. I went to a different reputable service in…read moreRome and got it done for $512. Goodyear did charge me $190 for the quote. Never going back.

It was an absolute awful experience , a man who claims a title of service manager there today ,…read moregives me a complete attitude chirping at me , tells me for a simple inner tire plug it will be an hour at least of a 165$ labor charge for a simple tire plug which is all I'm asking. Trying to scam and rip people off and this service manager needs to be put in his place

This is a great family run business! We have been going there for years to get our cars fixed and…read moreto purchase vehicles. The owner Bill is extremely personable and does a great job working with his customers. The employees are also extremely nice and hard working, they will have your car fixed in no time! I highly reccomend them, especially because they are a family owned and run business.

From the owner: Our family owned and operated business has a lot to offer! With 30 years experience we can assure…read moreyou the job will get done with the best quality at the best price! Here at Bill Herrig's Auto we specialize in all of your mechanical needs! There is no job too big or too small! From something as small as an oil change to something as big as an engine swap we have the means to get the job done! Brakes, Engine Light, Suspension, A/C repair, Tire and Wheel are just a few of the many services we offer. Along with mechanical work we also offer a few more services for your auto needs. Bill Herrig's Auto is also a New York State Certified Inspection Station We offer 24 Hour Towing and Recovery We have a salvage yard that enables us to keep a complete inventory of used parts in stock. To see if we have the part you need in stock, visit Car-Part online and do a quick search. Are you in the market for a reliable used vehicle? Stop by and see us. We have a good selection of used cars that are available through our in-house financing program. With our buy here-pay here approach, we can get anybody on the road.

I had a flat tire. Dan showed up rather quickly and changed the flat and got me on my way. I went…read moreback to the shop to replace the tir. Unf that tire is no longer made. And rather than try to sell me 4 new tires, Mike was able to plug the leak. Another worker then swapped out the spare with the plugged tire. it was nice not to be pressured to spend money for something unnecessary. All in all, very professional and efficient staff. I would definitely use them again.

The towing service came earlier than expected and the service was professional and efficient. I…read morehighly recommend using them!!!