I have to commend the staff at Techshowcase at O'Hare. I left my phone chargers at home and was…read moreheading out on a multi-day trip. Gary and Jacob set me up with a great system for my multiple phones. Unfortunately, a week later one of the charger cables came apart. I was at O'Hare today, dropped into the store, and they replaced the cable--no questions asked. I will go back in a heartbeat.

Best spot in Ohare for chargers and headphones. They let you try everything before you buy, which…read moreis cool.

Great to have a new phone and great to get very good customer service…read more My new cell works like a charm, and we were helped and set up with all the essentials very quickly and painlessly. Go to your cell carrier and not a broader retail store. If you want good service and quality performance, do not settle for less than . . .

The employees are scammers. They cannot pair your devices same day. Then when you return the next…read moreday, they're too busy and ask you to return another day. This will go on over 30 days and then you're stuck with a device that isn't what you were promised. I was told by employees of this store that there's nothing they can do since it's been more than 30 days since purchase. Complete scam!

I always come here whenever I have an issue with my phone -- the service is awesome, and they've…read morealways been able to repair the problem. The prices are also super reasonable, so if you need something fixed, just go! It will probably cost less than you think, and save you a lot of stress from your phone/tech not working. I first went 4+ years ago because I broke my headphone jack off in my phone. It was an easy fix for them and I felt silly for waiting so long to come in. My boyfriend has taken his different phones in for various issues, usually screen-related: cracked, non-responsive, distorted, etc. They've always been able to repair/replace it quickly. Overall, I trust the quality of their work, the prices are reasonable, and they're very kind. I highly recommend them!

I was initially very pleased with the quick turnaround and friendly service when I had my iPhone…read morescreen replaced. They were pleasant and professional and we exchanged a bit of humor over the phone and in person. Unfortunately, just two weeks later, a noticeable black blob appeared on the new screen near the Dynamic Island. This looks like OLED screen bleed or a defect. The phone has remained in a case with a screen protector the entire time and has not been dropped, bumped, or otherwise mishandled. Given the timing (only 2 weeks after installation) and the specific location of the spot, this issue is almost certainly the result of either a defective replacement screen or a problem during installation (such as trapped dust, adhesive, or pressure damage). It is not consistent with normal use or accidental damage. I offered to bring the phone in so they could inspect it in person, but they declined and immediately dismissed the warranty claim without examination. While I understand repairs aren't perfect, I'm disappointed they are unwilling to stand behind their work and honor the warranty on what is clearly a post-repair defect. I went from a satisfied customer who would have returned and recommended them to someone who can no longer do so. Potential customers should be aware that warranty support may not be reliable here. EDIT: Contrary to the response below the phone was never physically inspected. Rather, the response was based on a set of photos sent showing the issue which, alone, would be virtually impossible to come to a conclusion of physical damage versus defective product. As a customer, you are in a no win situation here as no matter what happens they are going to blame you and not the manufacturer or installation for the problem.

SCAM SAM SCAM!! The worse company ever!!! DO NOT GET YOUR PHONE HERE!…read moreTOTALLY SCAM! Do not buy from METRO PCS! They are stealing your money!!! selling phones under age kids! not fallow their policy! and never return phones in 7 days!

If you're looking to switch over to a less expensive phone company, I have no complaints about this…read moreone. The staff was super friendly and helped me through the whole process. They didn't orginally have the phone I wanted, so the staff kept in contact with me until it came in. There are many different plans to choose from starting at $30 a month and seriously such a good deal. I haven't dropped any calls or have had any problems and I am now paying half of what I was with Verizon. Why pay more?

Quick and honest service! Phone back and charging perfect. Would recommend coming hereread more

This business deserves a 6 rating. A big thanks to Dan who not only fixed my phone when promised…read morehis price was very fair and he even advised me if the problem couldn't be fixed there'd be no charge. Excellent customer service in a timely manner at a very good price. Doesn't get any better than that. Thanks Dan Bob C :)

Do not get your phone repaired here! I had a cracked iPhone 16 repaired along with my friends…read moreiPhone 16 pro. BOTH screens cracked within 3 days of repair from normal use. The screens they put on both of them were very thick and didn't look right. They said they have a 30 day warranty but when I brought them back they said I dropped it and wouldn't cover it. I know for a fact I did not drop mine, my friend said she didn't either. My iPhone screen also had the color LCD stripe down the middle and stopped working completely. I wanted to give a local place business but it ended up wasting money and was bad customer service. Save yourself the headache and time

I am a fed ex driver and this business is on my route …read more I came here because water had entered my phone and the screen no longer worked . Being these two people are Mexican just as I am. I had huge trust and hope they'd help out . Paid 129$ for the screen replacement BUT they did not fix the face detection. I went back and their excuse was sometimes it works sometimes I won't . Refused to fix it . These two men sure know how to fineness . The 24karat Jesus gold chain hanging from his neck says more about them than their skills to fix anything. BEWARE.

Replacement screen for iPhone went great. In and out, good price, nice guy. Totally recommendread more

After living with a hairline crack for almost a year, I decided that I was too happy with my phone…read moreto get another - plus. It was paid for. I went to another store and was quoted almost $200. I decided to look around and found igeek. The gentleman behind the counter in the empty store. Said he could fix the phone for a flat charge of $109 if I paid cash. He said my phone would be fixed in about 4 hours. Four hours later I pick up my phone. While driving home to get ready for work, I couldn't use my lock screen option. No response. I thought I could just clean the screen as there are smudges all over the screen. At home I cleaned the screen - still no response. I have up and left for work when suddenly my screen started scrolling. I couldn't stop it. This went on for 5 minutes. Afterwards, I tried to make a call. Fifteen attempts later, it still wouldn't go through. In the afternoon, the next day, I went back. I was told that I CHOSE the faulty screen. I told him he did not give me and option or explain that different screens. He told me he would call me back Monday about the [now]no good phone. It is Wednesday and no call. I am on public transportation, so it's mo r3easong going back and forth. I don't recommend this place - not transparent or open or about their products and services

Expert repairs, done quickly and priced reasonably. Very highly recommended. My go-to for phone…read morerepairs....

I'm so glad that AccesorEZ was recommended to me, as I've used their wonderful repair service…read moretwice. (Hey, life happens.) The first time, my phone had water damage and it seemed like the only option was a full replacement, which was not in my budget. AccessorEZ had me up and running again within an hour at a fraction of the cost of a new phone. The technician kept me informed throughout the process, and was so friendly. When my screen was broken after taking a header onto a tile floor, I knew where to go. They remembered me and even gave a discount. Highly recommend for their transparency, efficiency, and workmanship.

OMG - Love this store The best customer service I have ever…read morereceived. Visited to change from AT&T to T Mobile and upgrade my phone to am Apple 17 phone Lupe and Tati were extremely knowledgeable an how to transfer my number and start service with T Mobile Everything was seamless. Thank you Lupe and Tati for your amazing knowledge and customer service T Mobile Rosemont outlet mall is now my go to T Mobile store

Horrible horrible horrible customer service unpleasant, and very unprofessional, she refused to…read moregive her name, or the managers name. She looked mexican and had glasses. IF YOU CAN RUNNNNNN TO W DIFFERENT SERVICE Provider!!! And never visit this location Time visited was 6:21pm on March 18, 2026. How can you have employees that cant even tell you who the manager is. If I could give zero stars that is what this location would received.