BEWARE this location. Had an oil change and tire rotation done, they took an hour to do the…read morerotation and also did not attach the skid plate after oil change. Skid plate all kinds of messed up now and they basically told me "too bad"

I wish I could give a negative star rating! My daughter took my car to get inspected and an oil…read morechange and they informed her that the windshield wipers needed replaced and if she didn't have them replaced there they would fail the inspection. When she returned my car to me at work with the receipt I immediately noticed the $28.99 charge for EACH wiper! I replaced the wipers 2 WEEKS ago and they did not need to be replaced. I have used the same brand of wipers for years and I have NEVER been told they needed replaced. They try to say the law doesn't allow there to be a residue ( wipers like Rain-X) which is a ridiculous and inaccurate claim! Another woman was told the same thing while my daughter was there and she heard the woman say that she thought her husband had replaced the wipers recently. This Valvoline has deceptive practices and they take advantage of customers by threatening to fail their inspection if they don't replace items that do NOT need to be replaced. I contacted this Valvoline on Raleigh Road to express my dissatisfaction in their service and deception regarding the wipers. The response I received for every concern I voiced was "I understand." I have used the Valvoline in Goldsboro for years and the service there has been amazing and honest. It was convenient to go to the Wilson location due to my being a teacher in Wilson HOWEVER I will never use this Valvoline again I strongly recommend to others if they need and an inspection and or oil change to choose somewhere else/ANYWHERE else to get it done. What should have cost me under $100 cost me $147 because I was charged almost $60 for wipers that were NOT needed. This is a very deceptive and manipulative business. **My daughter took her car to be inspected the same day in Greenville and passed...her wipers haven't been replaced or needed to be replaced for over a year.

Great customer service. I came in for new tires on my Honda. My car was taken back in less than 10…read moremins from the time I walked in. They treated me like a genuine person which is nice. Some establishment just want to get you in and out. 11:25am ***Just an update. Been here for 3 hours now with no update. I'm getting a lil anxious to get out of here now.

They charge a bunch to replace the battery and the technician broke the plastic floor board and…read moredoor liners. The tech didn't know what he was doing. There were dents we noticed also.

Fast service My oil change experience was phenomenal; so…read moremany people all working together! I was there longer than expected.. however they checked everything under the hood and verified that the car was safe & ready to hit the road! All in all for $44. It was worth the cost!

I am currently sitting in the parking lot at Jiffy Lube waiting on the manager to return. She has…read morebeen gone for almost an hour. They refused to inspect or change my oil because there was no one else allowed to check me out. The young male that greater me had sagging pants with his but and underwear showing. No one knew where the manager went or when she would be back. Very unprofessional! I will say that I have been here in the past without problems.

Was in Firestone in Wilson for service on my Tacoma today.The guys were kind nice working hard and…read morevery helpful as always.The visit was great. Service was great They go above and beyond to make sure that you are happy before you leave.They really deserve a million stars.It is not the name that makes the business, it is the staff.Great customer service keeps you coming back.And that's what you get from the guys at Wilson Firestone Complete.

I highly recommend going anywhere else but here. Charged me $800 for 2 wheel bearings, was not…read morefixed correctly at all. I've been up there 3 times! After the 3rd time of going up there they tired telling me it was something else wrong! Then the idiot up front tired to get me to sign up for a credit card after the fact. DO NOT GO HERE SAVE YOUR SELF WHILE YOU CAN!!!!!!!

Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

I'm extremely disappointed with my experience at this shop. I brought my Silverado in for a water…read morepump issue and was later told the real cause was a tensioner pulley that supposedly wasn't covered under warranty. That makes no sense--if the pulley caused the water pump failure, it should be part of the same repair, not a separate uncovered item. I even had to buy the pulley myself and install it on my own. On top of that, I'm having transmission problems that are covered under warranty, yet they tried to charge me $200 for a transmission flush just to diagnose it. Charging a customer to diagnose something that's under warranty is unreasonable. I was also charged sales tax on warranty work and an additional $40 for shop supplies, which raises even more concerns. Overall, this experience felt misleading and unprofessional. I would strongly recommend others ask detailed questions and review their invoices carefully before agreeing to any service here.

Great service fast and very convenient. I usually drop my cars off and they will call when my cars…read moreare ready. I have never had an issue. I wish the would bring the ouch cars back, I really loved getting free oil changes. They are the cheapest car service around. I only get oil changes, I have never had to use them for anything these, as my husband is knowledgeable with repairs.

This place was recommended to me so I wanted to check it out. I was very impressed. You pull right…read moreup to the door and the staff take it from there. Very nice employees. They are polite and move with a sense of urgency. I brought my vehicle in for an oil change and an inspection. I was told it would take about 45 minutes. They were pretty busy so it ended up being an hour but I was given a discount for the extra time. Very appreciated! The service was great and they vacuumed my floors and washed my windows for free.

This is the WORST place in the world to get any kind of service done!! All they try to do is sell…read moreyou something and tell you that you have something wrong with your car!! This place is a JOKE!! I will NEVER GO BACK and I will let everyone I know to stay away from these CROOKS!! They will leave your oil plug loose cost you more money and also tell you things need to be fixed to inspect your car! They win the Liars Award!! The BEST thing for this place is to Close your doors and Quit Scamming and Screwing the people of Wilson! They act like they are so honest!! They are really good at putting on a act! HORRIBLE!!! STAY AWAY!! I was ask to explain so here you go- they poured oil all down one side of the motor and also left the oil filter on my truck loose so it leaked all over my driveway and the truck smoked for a day until I could get the motor cleaned and also another oil change to fix their screw up!