Had a tire replaced on my wife's car today and they fit me in with out an appointment. Thanks I…read moreappreciate it!

Worst experience today ,04/03/22 went In for oil change and…read morechange tires at 4:30 was I'm the store went for a update at 6 and they only had done the oil change and told me it be done at 7 and I seen my car thru the glass and it was the only one and everyone was just taking out trash for closing

I called to get an estimate for an alignment gentleman told me 119 plus tax so I made an…read moreappointment got the alignment and then they were done in like less than 30 minutes I told him that I replace my inner outer tie rod ends and that's why I need to get the front end alignment that the vehicle pulls to the right a little bit, when I went to go pick up the car there's a hidden fee that was never explained to me even when I called to ask for an estimate of $12 shop supplied fee added on top of the 119 and then on top of that tax so I ended up walking out $150 for it If I would have known that I would not have went there This was my first time at Firestone and this will be my last time at Firestone hidden fees not disclosed at time of estimate and they will not refund me my $12. Also my car still pulls to the right so tomorrow morning I'm going to another facility to check the alignment and if there's a discrepancy from the paperwork and what is The actual numbers from another facility I'll be in contact with them again My car still pulls to the right I don't think they've done anything we'll find out tomorrow. ASK IF THERE'S ANY HIDDEN FEES BEFORE YOU HAVE YOUR CAR SERVICE THERE AT ANY FIRESTONE.

Please hire more staff. Too many mistakes and not fair to leave it to one person. The deals are…read moregood which is why we go but everytime we use your service something is done wrong or not on time.

Ken and Angelica were such a pleasure to deal with. True professionals that cared about their work…read moreand the customer's experience. simply put... the were exceptional. Thank you Ken and Angelica!

Overcharged for simple oil change charged $169.00 for an oil change I was told would be $90-$120…read more Their excuse was that they had to use expensive oil they said they had to because of mileage, they didn't tell me about this beforehand. They also said there is a huge oil leak problem that needed to be fixed, which is very strange that there was no leakage before I went in. I believe they did this because I am a woman. DON'T LET THEM DO THIS TO YOU NO MATTER HOW BADLY YOU NEED YOUR OIL CHANGED. I would rate them with a zero but can't

I had a great experience! Leo and Alexis helped me with a smooth and easy experience. All employees…read morewere kind and efficient

Bad experience sadly. My tire pressure was not checked, my air filter was not checked, my brake…read morefluid was not checked, power steering fluid was not checked, headlights were not checked, brake lights not checked, windshield washer fluid not checked and oil change light was not reset!!Also, dripped oil on my front quarter panel and didn't wipe it up. Crew was more interested in joking around with each other than doing what I was supposed to be paying for. Will NOT go to the Richland location again.

I had a flat tire that needed a patch so I called them up and asked them if they could repair it…read more They told me to bring it in and that it would just be a complimentary repair. Upon waiting a day I called and asked about it and they told me the work order was never put in so they had to hurry and rush it in. After that the repair was done quickly and I was happy with the quality of work. The guys inside the shop did great. The only issue was after the work was done they charged me 23 dollars for the flat repair. I have no issue paying this for the service provided, but I was under the impression that it was complimentary.

Took in my 4Runner for alignment they said I needed new wheel bearing on left side had them replace…read morebut the damaged the right side inner tie rod and boot while doing the alignment and said nothing when they finished after closing time do not go to this place for any repairs or alignment they are hacks unskilled parts changer

The wanted to charge me $3000 to replace a bad power steering rack. I took my car to another…read moremechanic, and they found that the problem was just a leaky gasket, which only cost $300 to fix, and the power steering rack was fine.

Called to get a estimate for a routine transmission service on my 2010 S4 that is to be done every…read more40k miles. When I called they said that they would not give me a estimate as they don't give estimates over the phone. I could understand this if I called to get a estimate for repair, not for routine maintenance. On top of that they said the only way they would service my car is if I paid $150 for a inspection. Absolutely ridiculous! Obviously they are just trying to grab money every way they can. I will just take my car to Audi of Tri Cities where they will do routine maintenance without a $150 inspection and provide a loaner. Don't waste your time with this scam shop. Since this review they have tried to contact my employer to have this review taken down. I guess the enjoy stalking people and harassing them when they don't like the truth being told.

Landon and Devan were great. Professional, great communication, and just good vibes. My oil change…read morewas fairly quick, and they didn't pull 20 parts out of my car to try to upsell me on stuff I don't need. Won't be taking my car anywhere else besides this location.

Fast, friendly service. Lincoln had me in and out in a "Jiffy"! Will be back. They're convenient to…read moreUptown, and have a waiting area.

Very great mechanic and very good understanding of vehicles and very well with the price range…read moresomething I was able to afford and get done in a timely manner recommend him highly

Simmonson's has been exemplary with customer service, technical expertise, and in general going the…read moreextra mile. We have a variety of vehicles, of which they are quite capable of working on each of them. They are especially talented at servicing European vehicles. HIGHLY Recommended.

When they say you get what you pay for. Well that's Simmonson Auto. I had wiring issues with my 06…read moreJetta and they fixed fast. Their communication is on point I appreciate them updating me as they were doing the work. They didn't beat around the bush, didn't try to upsell me on unnecessary products or work. Honest work from honest people. I will definitely go there again for any issues. Thank you Sam for making it easy and being attentive to me as a customer.

I like to say thank you to Keaton Groneman for helping us get our 2026 gmc Elevotion duramax and…read moreBrian Molina they took time and waited after hours to seal our contract thank you guys keep up the great work i appreciated it thanks again. Greg and Maggie Cuellar

My GMC trucks' air conditioning stopped working. Long story short, they diagnosed that the truck…read moreneed a AC refill. $750.00 later I got my truck back and the AC failed a week later. Price gouging at its worst. I won't return for repairs or to buy any vehicle they offer.