They were very Friendly, we needed 2 tires, we found a cost effective cheaper model. But they bought us a longer lasting model at no additional cost, installed them. Great tires. Later another different tire started leaking from the accident and they removed the gravel and junk, and fixed it at no charge. I will use them again! read more

Took in my car for a check engine light and they said they fixed it but the check engine light kept on coming on and I payed 180 for the diagnostic and 950 to replace the part and they did they replacement and my car started acting weird and I took it back in and then they said it was a bad pump in the transmission and that I needed a new transmission and that would run me 2,500 for a used transmission. I would not recommend this spot to anyone at all read more

Although the employees are nice, I was told that my battery, which was still under warranty was going to be replaced for $130+. I was okay with that until they told me they were going to charge me $70+ to put it in. They said it would take over a half hour to put in so they would have to charge me. They put it in for free the last 2 times. I have been trying to get into this place for months but my husband works their hours of business and they are closed on weekends. Not being okay with this extra charge, I went to Walmart and got a battery with a 3 year warranty, it took them 6 minutes to put in my battery. Not even close to over the half hour Tri-City battery said. I do not recommend Tri-City battery for anything and will never go back. read more

Beware people. My cars ac was not blowing cold air, so i took it into tri city battery and after they did their diagnosis, i was given a 3400$ quote to replace my ac compressor because it was not engaging, and the condensor as well and that my freon was filled to spec. So given the very high quote i decided to get a second opinion to make sure that was the issue, but to my surprise i was told at another shop that my freon was just really really low (not filled to spec) so i had them add the freon and i asked them if the ac compressor was working, sure enough it engages perfectly fine, they even held onto the car for an extra hour to stress test the ac to make sure it was good to go. So now my car blows ice cold air and it only ran me 641$ not 3400$. So either some one is making a mistake at tri city battery or someone is being seriously dishonest. Either way beware and avoid them. Oh plus they wouldn't refund me for their "diagnosis" imagine that. Boo to you TCB, do better!! read more

Awesome service and staff! My Jeep Grand Cherokee's battery was almost dead when we got back from a trip and tried to leave Pasco airport. Came back the next day and got it jumpstarted, then drove right over to TC Battery Tire Pros. They tested the battery (original battery from 2015), recommended a new one, and installed and tested it in about an hour! I definitely recommend them! read more

Ive done business with with them off and on between the Pasco and Kennewick locations for 30 years. I just took my new RV in for a oil change and when I picked up the vehicle my screen door had the handle broke off it, a hole in the screen and gressy finger prints on the door. When i talked to Christian about it he said it was like that when they opened it. It was not like that when i left it. It was in perfect operating order. The handles are very light and it was obvious a tech just treated roughly. I would have hoped the person would just tell the truth and do the right thing but as usual these days theres not much integrity left. Thats also how I feel about Tri-City Battery after all the work ive had done there they were not willing to make it right. read more

Excellent shop. Very knowledgeable and responsible. Tri-Cities battery can help you with issues other mechanics cannot.

Avoid this place. Went there to have my rotors, calipers, break pads and break lines replaced. The destroyed my brand new rear brake rotor and lied to me about it. Apparently the new calipers had a bolt that was too large (my mechanic suspects they mixed up the top and bottom bolt). they did not notice this until they had everything back together and test drove it. When they drove it they said the brakes seemed locked up and there was a grinding noise. They then went to put the old rotors back on and noticed the bolt not being the right size. Then I was told "oh it was locked up and it put a little scrape on the rear side. You cant see it anyways, and it will rub out after 1000 miles or so". I took their word for it. A few months later there was a loud clicking sound from my rear passenger side wheel. My regular mechanic put my car up on a lift and saw the pad was wearing uneven and there was a huge gouge on the back of the rotor. I mean this thing was DEEP. I looked almost machined in until we saw it matched with where the bolt is and was not on the opposite rotor. So they ruined brand new parts, charged me in full for the labor and now I have to buy yet another set of new rotors and pay my regular guy to do the job. I will tell everyone I know in the Tri-Cities to never ever to to Tri-Cities Battery & Auto Repair. These are the shady people you always fear getting when you go to a new mechanic. Incompetence + lying = more money out of your pocket. Date of invoice: 8/16/08 Picture of rear rotors uploaded. read more

Tri-Cities Battery Tire Pros - thanks for ruining my brand new rotors and not being honest about it - Auto Repair Near Me - Kennewick, Washington

I have been in sales all of my adult life and I must say the treatment I just received from the staff at Tri City Battery in Kennewick is as good as it gets. read more

I brought my infinity in to get the a/c fixed. Two weeks later it was blowing hot again. Brought it in to get the a/c charged again, which I had to pay for again... Then they say they need to look for the leak and wanted to charge me again!!! What did I pay for the first time?! Because I was told it was to FIX THE PROBLEM. I do not recommend this place to anyone and will certainly never return. read more

Kennewick store was able to do a complicated battery replacement quickly.

11:30 must of been the time I came in to get an oil change. I'm just hoping I dont have to wait much longer before I see my car actually get worked on. I wasnt going to stay but luckily after reading some reviews I was convinced I had to. Its about to be 3 and I was so close to write the worst review and then I met Luis. One of their employees, he reminded me that sometimes things dont work out then way we intend them to. They were short handed and well I got to see some of their work okay out. Thank you for your hard work Luis and Tri cities battery. read more

Tri-Cities Battery and & Auto Repair came to my rescue when one day prior to New Year's Eve, my car wouldn't start. The battery was dead! I called them, and within 10 minutes Josh came to my home and charged the battery. I then followed him to the store where they put in a new battery and changed the oil. Within, an hour or two, everything was done and they charged a very fair price. They explained everything to me. I will use them again. Quick. Fair. Respectful! read more

I have been using these guys for years. They have kept 4 of my vehicles going smoothly down the road. They just did my alignment and installed a block heater for me. I couldn't be more pleased with the price, and the customer service is always top notch. Thank you guys very much! read more

I am not one who normally writes reviews about stores, but I feel I need to for this company. The previous review seems pretty justified, but I had a completely different experience. My car was acting up and not starting. I'm new to the area and didn't know where to go, and since this place is open on Saturdays I decided to try them out. I was a bit nervous at first because of the other review and indeed when I went I was initially not pleased. The guy at the counter seemed to not be very helpful and started the conversation with a large diagnosis fee. Besides this, a guy came out of the back and asked if they counter guy had "ordered the doughnuts yet" ... yea... But a few hours later they called me back and the guy who worked on my car was very helpful explaining what he did and what he thought was the problem. I went back to pick up my car and instead of charging me the full price for the labor, they only charged me 2/9ths the amount, and then gave me some advice on getting a new battery. I'm not a business major in college, but that sounds like good costumer service to me. Try them out. :-) read more

Great place to get a battery! Awesome warranty and great service! It's nice to find knowledgeable staff! Definitely a highly recommend!

I had an issue with a repair done by them, after a few calls, the area manager made it right. I will be taking my cars to the Kennewick store in the future. Well done guys. read more

These guys are dishonest! They tried "the bait and switch" on me. I just had my Explorer tuned up at the Ford Dealer and it was running fine. I decided to take advantage of Tri-Cities Battery & Auto Repairs $35.00 Air Conditioner service. I never told them I just had a tune-up. One hour later I get a call from them telling me that I had a severe problem with my engine. They had me go back in the shop where I witnessed my car's engine idling poorly. They tell me that I needed a $130.00 tune-up. I told them they were liars and drove the car back to the Ford Dealer. Ford discovered that one of my vacuum lines were disconnected. Ford reconnected the vacuum line and the engine ran without any problems! Drove the Explorer another 60,000 miles until I sold it without any problems.... oh, by the way .... Tri Cities Battery wouldn't give me my rig until I paid a $45.00 shop fee read more

Warning do not take your vehicle to this place !!! My car started overheating so I took my car in thinking since there certified mechanics they'd take care of the problem since they called and told me what it was I gave the go ahead to fix wat they said was wrong instead they fixed something that wasn't even broken and now I have to pay two hundred dollars for something that wasn't the problem , they say they know wat the problem is now ha ya ..sure ..What type of business are they running here I don't have money to just toss out the window like that Its bull shit !!! read more

Great guys, reliable service, and reasonably priced. Takes forever to get anything done, but at least it's done right.

Probably ok for batteries, but I'd rather not take my car there anymore. I've been there several times for oil changes, but the customer service is sub-par. One time a manager and one of the mechanics were arguing in front of me about something that wasn't my business. It was awkward. read more

This business has gone over the top with their service to me. Flo (not sure that's how he spells his name) is amazing in his customer service. As a woman, it can be intimidating to seek service in the auto industry but his honesty in serving my needs was excellent! I will always recommend this business to my friends. He has gone above and beyond, and helped me save money in the long run. THANKS! read more

Had my son take his car there for oil change and took 2 hours. They tried scamming more out of him. Had a whole list of stuff that they found and tried to sell him a tire so on and so on. We just wanted an oil change. The funny thing is that the car is 44 years old so fricken of course it has deficiencies. We will never go back. They tried the oldest trick in the book. Get you in the door and try to spend your money on stuff that's not a mandatory repair. read more

I stopped in here after the Toyota dealership told me my car needed $1300 in repairs. I know how dealerships work, so I went somewhere local for a second opinion. The guys at Tri-Cities Battery couldn't work on my car (exhaust issue, which they don't do), but they told me the diagnosis sounded overpriced. They recommended I go to a local exhaust place (Bonnie & Clyde's) and I was beyond pleased with their estimate and eventual repairs. The Tri-Cities Battery staff were very helpful and, I feel, very honest. read more

Tri city battery has been mine and my families go to place for diagnostics and now I will go there from now on for my tire needs as well, I recently brought in a new set of tires to mount and balance with them and received great service and a great price to boot well under half of the 154$ les schwab was gonna chard me to do a simple mount and balance 4 tires. I have used and will continue to use the services provided by tri city battery read more

I took my car in to get a coolant leak checked out. I thought it was a radiator hose and it turns out that I was right. After the pressure test they told me that it would be about $120. After a later phone conversation I was told it would be about $130. When I went to pick up my car the bill was over $160. That is a lot of money for a guy like me but I had no choice but to pay. I was able to get same day service but the way the bill jumped up I feel really screwed. read more

If I could do a no star I would! Came in at 12:15 for an oil change and needed my light bulb fixed as it was going out. The woman at the front informs me that they are short staffed and everyone went to lunch. So I left and came back around 12:40. The women then informs me that the oil change will take 45 mins. I sat there with a preschooler and toddler until 2:00 before asking how much longer. I was told 45 mins. She told me oh not too much longer. We didn't leave until 2:30. I asked to talk to the owner and the woman informed me that the owner works all over his locations which I found to be untrue as he's usually at the Kennewick store. I told her why I was upset and she didn't say anything and walked away. As I was leaving and had to use my signal I noticed that the bulb wasn't even change. Paid $60 for horrible service! Will not be back to this location!! I'd also like to add the the manager Jason I believe was sitting at the front the whole time. The guy didn't seem to care less either. Just all around horrible and disappointing! read more

I had brought the station wagon in on 5/22/15 as the ac stopped working. The car had been there a few months before for front end work which was done to my satisfaction. I received an estimate for about $3000 for replacing fan, spark plugs, 02 sensors, engine decarbon and fuel injection service. I was also told the catalytic converter needed to be replaced immenently. I had my nephew the mechanic check the car out as we had just spent a bunch of money their on the last repair. For about $300 in parts and maybe 3 hours of his labor just about everything on their list was addressed that really needed to be addressed. I couldn't believe they were going to charge me $1,044.08 in labor to replace the 2 02 sensors. They cost me around $150 for parts and took my nephew less than an hour to change. As he was working he mentioned my battery maybe needed to be replaced. I told him I had paid Tri City Battery for a new one when the front end was fixed. He showed me the dates on the battery. I brought the car back to them and they did acknowledge that they charged me but forgot to replace the battery. Got that straightened out, but will not go back there! read more

Amazing. I can't say enough about the customer service at Tri-Cities Battery. But I'll try! The guys at Tri-Cities Battery took great care of me as a customer and took great care of my car this evening. The best words to describe them are knowledgeable, genuine and honest. They work with integrity, and they even took the time to educate me about the work being done on my car. To top it off they were timely and efficient too. It's a relief to know you can get good quality service like this. Can't thank you guys enough, I'll see you soon. read more

Honesty is the most important thing I look for in a shop. They will tell me what a need and what can wait. They do not do standard batch tune ups but look at everything on an itemized basis. They are my goto for maintenance, esp. tune ups. read more

HORRIBLE!!!! Do not go here. The owner does not stand behind the work of his employees and he will not give any refund when your entire rig breaks down 2 hours after they work on it. I asked specifically for a service that they told me they didn't have time to do but that I would be better off doing their faster service, which was THE WRONG ADVICE. THEY JUST WANTED WHATEVER MONEY THEY COULD GET FROM ME. AVOID. AVOID. AVOID. read more

Tri-Cities battery are a bunch of crooks. They told me that the reason my radiator cooling fan was not running was that my PCM was defective. Went to Motoring Services and they determine it was just the coolent sensor that initiates the radiator fan relay. Apparently the PCM does not control the turning on and off of the radiator cooling fan. read more

I called around for quotes on a new car battery and they where the second lowest I could fine, Walmart was the lowest by $5 but I hate them, so I decided to try them out. They have great customer service and I was in and out in no time at all. They even gave by boys a piece of candy, the woman behind the counter was very pleasant and professional. I will definitely be back. read more

Just left a long day of work and bam my car dies...no power, no a/c, and no hazard lights! right in middle of Kellogg...I called tri city battery and they had a tech there in minutes, thank goodness cause it was another scorcher of a day. He got me started and we headed to their shop where in no time flat they had new wires to my battery installed and I was good to go again. Thank you guys for taking care of me so quickly!!! read more

went to the Clearwater store on Saturday the 15th it was almost closing time and I needed batteries in my boat check and replaced if needed they helped me and even stayed later then closing time I really appreciate that and will talk about them to everyone I come in contact with. read more