Had great experiences in the past! They used to communicate well and were quick to get you in…read more They've done such a great job in the past too. Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.

I had my power steering looked at and had stop leak put in to prevent another expensive service…read morerepair and was quoted 1,200.00 to replace the power steering pump. The charge for just putting in stop leak, which didn't work was 84.33. I called another garage for an estimate and they quoted me 600.00. I'd say that is quite a difference and being on a fixed income, it's unethical to take advantage of the people that can afford it the least.

I have come here for a few years. Great service. All the staff is friendly and professional. They…read morereally care about their customers

Very disappointed with my experience getting an oil change here. The employee Reesa was rude,…read moreshort-tempered, and came across as snappy when I asked simple questions. Customer service matters just as much as the work being done, and unfortunately this visit felt unwelcoming and unprofessional. I won't be returning and would not recommend this location based on how customers are treated. I would also add that the items on checklist of things that were done, were in fact not done.

The wanted to charge me $3000 to replace a bad power steering rack. I took my car to another…read moremechanic, and they found that the problem was just a leaky gasket, which only cost $300 to fix, and the power steering rack was fine.

Called to get a estimate for a routine transmission service on my 2010 S4 that is to be done every…read more40k miles. When I called they said that they would not give me a estimate as they don't give estimates over the phone. I could understand this if I called to get a estimate for repair, not for routine maintenance. On top of that they said the only way they would service my car is if I paid $150 for a inspection. Absolutely ridiculous! Obviously they are just trying to grab money every way they can. I will just take my car to Audi of Tri Cities where they will do routine maintenance without a $150 inspection and provide a loaner. Don't waste your time with this scam shop. Since this review they have tried to contact my employer to have this review taken down. I guess the enjoy stalking people and harassing them when they don't like the truth being told.

Landon and Devan were great. Professional, great communication, and just good vibes. My oil change…read morewas fairly quick, and they didn't pull 20 parts out of my car to try to upsell me on stuff I don't need. Won't be taking my car anywhere else besides this location.

Fast, friendly service. Lincoln had me in and out in a "Jiffy"! Will be back. They're convenient to…read moreUptown, and have a waiting area.

Went with no oil leak, left with a major oil leak and didn't own up to it. Only to find out at our…read morenext oil change somewhere else the o-ring was lost. Felt taken advantage of as a woman who trusted their judgement.

I'd caused myself a problem that needed fixing, and the Charlie fixed it and I was on my way! I…read moretried to pay and he refused, we had a laugh about it too. My husband had a weird problem with a door they fixed, too, had to make a part to make it work. Impressive! I will most certainly be back next time my car needs something. Competent, professional, honest and an established business in Kennewick. Highly, highly recommend.

Great service and honest. My TPS light was on in my Mini Cooper and the code reader cleared it. So…read morenice to have the flat tire light off.

This guy but does not do dealer service had tuneup. None of my fluids were checked, and I paid…read moremore than going to the dealership very disappointed.

Would definitely recommend! Good honest business with great guys & solid work.read more

I have been to many shops to have my car worked on but none of them I walked away fully satisfied…read more So I went to precision tune & lube they are the only place I will ever have work on my car again. The service was wonderful and I walked away being fully satisfied and not feeling like I was taking thru the ringer. Thank you so much for the wonderful work and for treating me like a valued customer!!!!

It does a good job washing the car I like the monthly option and a free vacuums. Everyone that…read moreworked there seems very pleasant. All very nice young men.

Scheduled same day, which was convenient. I got my seats shampooed. When I picked up my car, it…read morelooked way better than I expected. They also cleaned off my dash, center console, windows, vacuumed and put plastic over my driver seat. Excellent customer service. 100% highly recommend. Price for value is unbeatable.