It does a good job washing the car I like the monthly option and a free vacuums. Everyone that…read moreworked there seems very pleasant. All very nice young men.

Scheduled same day, which was convenient. I got my seats shampooed. When I picked up my car, it…read morelooked way better than I expected. They also cleaned off my dash, center console, windows, vacuumed and put plastic over my driver seat. Excellent customer service. 100% highly recommend. Price for value is unbeatable.

Went here yesterday before noon to get my oil changed. The attendant scanned the wrong code (inside…read moremy door) and said "wow, way more information than I need". Then he tried to scan the code on my dashboard (didn't work), then his coworker called him under the hood and showed him where to scan. It was like training day. Now, the kicker. As these guys are looking up my vehicle information (I'm sitting 10 feet away with my window down), the guy turns to his buddy while laughing and says "can you believe they put a 2.7 liter in this thing, I've lost all faith in U.S. automakers". Obviously everyone present was cool with this as all they did was laugh. Not sure how much more unprofessional someone could be but if you are trying to ensure you don't get repeat business, you're killing it.

We stopped here on a road trip on a Thursday afternoon to get our AC serviced, they took us right…read morein and did the job super fast! I'm not gonna lie I have generally been skeptical of mechanics in the past- especially franchise places, but this specific location has changed my mind and restored a little bit of my faith in humanity. They even gave us a discount and topped off our fluids for us! I guess it just goes to show that being nice to people can go a long way.

Ken and Angelica were such a pleasure to deal with. True professionals that cared about their work…read moreand the customer's experience. simply put... the were exceptional. Thank you Ken and Angelica!

Overcharged for simple oil change charged $169.00 for an oil change I was told would be $90-$120…read more Their excuse was that they had to use expensive oil they said they had to because of mileage, they didn't tell me about this beforehand. They also said there is a huge oil leak problem that needed to be fixed, which is very strange that there was no leakage before I went in. I believe they did this because I am a woman. DON'T LET THEM DO THIS TO YOU NO MATTER HOW BADLY YOU NEED YOUR OIL CHANGED. I would rate them with a zero but can't

Went with no oil leak, left with a major oil leak and didn't own up to it. Only to find out at our…read morenext oil change somewhere else the o-ring was lost. Felt taken advantage of as a woman who trusted their judgement.

I'd caused myself a problem that needed fixing, and the Charlie fixed it and I was on my way! I…read moretried to pay and he refused, we had a laugh about it too. My husband had a weird problem with a door they fixed, too, had to make a part to make it work. Impressive! I will most certainly be back next time my car needs something. Competent, professional, honest and an established business in Kennewick. Highly, highly recommend.

Giving it 1 star is giving to high a rating! Ever since genesis changed hands it has GONE DOWNHILL!…read moreJeff and Brad definitely miss you! YOUR service was awesome! I miss your honor and integrity! I will NEVER refer anyone here again!

Feels like you're family. I have had issues with my air conditioning in a 2016 RAV4 for years. I…read morehad it looked at in the past and was told they couldn't find anything wrong nor could tell why the air/heat would sometimes not work. I was new to the area and read some great reviews from this place. I called and they were able to get me in quickly. When I came in we went over my options I asked that if the issue was going to get expensive to please let me know ahead of time. They had a diagnosis on the issue within hours. The price was AMAZING. They confirmed they would order the parts which came extremely fast. I brought the car in and it was done well within their estimated time. When our family needs any mechanic work done we will be coming here!! Thank you so much

Love these guys. They always make me laugh and are the friendliest people. I love how easy it is to…read moreget what needs done, done. They never pressure me into buying things I don't need or I can't afford. They are knowledgeable but don't force sales down your throat. They are always happy to do the job and do it well. The prices are fair. I just love this location. Wouldn't go anywhere else.

Valvoline corporate refunded my money after I left a one star review. Still not returning to VIOC.read more

Simmonson's has been exemplary with customer service, technical expertise, and in general going the…read moreextra mile. We have a variety of vehicles, of which they are quite capable of working on each of them. They are especially talented at servicing European vehicles. HIGHLY Recommended.

When they say you get what you pay for. Well that's Simmonson Auto. I had wiring issues with my 06…read moreJetta and they fixed fast. Their communication is on point I appreciate them updating me as they were doing the work. They didn't beat around the bush, didn't try to upsell me on unnecessary products or work. Honest work from honest people. I will definitely go there again for any issues. Thank you Sam for making it easy and being attentive to me as a customer.

Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

Johnny's Automotive did a wonderful job and giving me an estimate for repairing my brakes and was…read moremore than willing to share information about other mechanical issues I had on my RV. I chose not to go with Johnny's for the brakes due to the cost.

Watched one of their trucks blow through a residential 4 way stop near a school and almost T- Bone…read morea school bus full of kids and almost toon out a truck who when they honked to try to get his attention the driver proceeded to flip off everyone at the 4 way. From other reviews their driving seems to be a persistent problem they don't care about. Thankfully the school bus driver was able to avoid him and keep the kids safe.

Had bad experience there. Bought a tire from them for my semi. Down the road about after 1000 miles…read morenoticed big bump on side of the tire. Had to replace it. Came to those guys with a receipt explained what happened , showed picture of bump asked just to refund money for the tire just and not for labor I paid about 200$ to put it on than to put new tire on. They refused NOT gonna use this shop again.

I've had work done a couple of times since new ownership. I am happy with the work they do. They…read moreare very polite and the pricing is reasonable. Today I took my truck in for brake work due to a loud squealing noise when I back up. I assumed I needed rotors and pads. They inspected and determined the pads and rotors were fine. They simply cleaned them and now all is well. Saved me a ton of money by doing only what was necessary.

I spent $2000 for advanced automotive to fix a water heating and cooling problem. Just for them to…read moretell me that there is no problem. But as soon as I get my car, and start driving down the street m*********** overheats. And when they did the project, they left fully secured halfway done. And my Jeep is still overheating. My stepdad right now is doing more work on the Jeep. And they keep your car for a whole week i'd be okay with that if they fix the problem