Have used this location several years, went today and the technicians were fumbling around like they didn't know what we're doing. I've lost confidence in them and I can't trust my car to their care anymore. Specific example, when it came time to check the air filter, the tech started to remove bolts from another part of the engine, eventually corrected himself, got tho old filter out, but then handed the new filter to another tech who couldn't figure out how to put it back in. Very disappointed in the deterioration in service at this location. Not coming back in the future. To risky to allow working on my car. read more

I had a very disappointing experience at this oil change location. The technician clearly had no idea what he was doing. When trying to replace the cabin air filter, he almost broke the glovebox cover. He also didn't know how to replace the engine air filter in the front, took forever. . The staff here should be trained and knowledgeable, not guessing their way through the work and risking damage to the customer's vehicle. I left very frustrated and concerned about the quality of their service. I definitely do not recommend this place and won't be returning. read more

"10-Minute Oil Change" my ass. Take 5 on 50th should really rebrand to: "Sit in Your Car and Question Every Decision That Led You Here." I rolled in this afternoon, asked how long it'd be, and the guy tells me 30-40 minutes. Cool. Whatever. Not exactly the "10-minute" fantasy plastered everywhere, but that was just enough time to get my oil changed and pick up my kid from school. Ten minutes later, the car in front of me leaves. I move up. I wait. And wait. And wait. Finally I ask, "Have y'all even started on my car yet?" He shrugs and goes, "No. We're short-staffed." I get that. Like I've worked short-staffed before, and it's not the workers' fault. But if you're short-staffed, say that up front when I literally ask "how long do you think this will take?". And don't brag about being "fast" while people are literally sitting in your bays wondering if they've been abandoned. So I leave to go get my kid. Then I called customer service to tell them hey your workers are out here working their tails off and can't measure up to your "10-minute" promise, so either give them more help or stop your false advertising. I sat on hold for over an hour with no answer. Not even surprised. Screenshot included. So here's the real slogan for this place: "Take 5: We Take Your Time. And That's About It." Nothing fast, nothing efficient, nothing resembling the service they advertise. If I wanted to sit in my car, ignored, I could have done that in my own driveway for free. read more

Take 5 Oil Change - a screenshot of waiting more than hour on hold for customer service - Oil Change Stations Near Me - Lubbock, Texas

The store in Lubbock, TX @ 2509 82nd, 79423 charged my son's bank account $1,003.57 on 9/6/22 for a $123.57 oil change/wiper blade install he had done on 9/2/22. We have spoken with the store manager Matthew Christianson and the stores corporate representatives on several occasions beginning on 9/7/22, and they have taken no actions as of 9/22/22 to refund the overcharges of $880.00. When we tried contacting their corporate office we were either hung up on or sent to agents who could not provide any assistance. We will never use Take 5 (or should I say Take $880.00) again and I would caution anyone who is considering using them. They're prices are cheap for a reason. read more

Take 5 Oil Change - Bank statement showing overcharge - Oil Change Stations Near Me - Lubbock, Texas

I love going to Take 5 for my oil changes. Service is always good however, this time it was excellent! I took both of my kids and my puppy with me for my oil change. My kids were whining and our puppy was barking. The manger brought us fruit snacks, capri suns, and a dog snack. Best service I've had yet! read more

Marshall was awesome and took great care of my vehicle. He helped me locate where I could get new air filters and said he would put them in for me free of charge. Great guy! read more

I was a 25 year customer of Boltons Oil Change. After the buy out by Take 5 the service got steadily worse & the price went way up. Last year I sat in line for 30 minutes before getting service (10 minutes my butt) Cost me $ 90 plus for an oil change. I was so disappointed with the time & price I started changing my own oil. I'm getting older so I thought to try again. On 3/23/24 I pulled behind one car with the hood already up. My wife & I sat for 30 minutes plus. No one was in any kind of hurry. I got out, closed my hood & drove away. I'll never be back. Dang you Boltons. read more

No wait. Excellent professional service w great perks! Made my weekend. TY HIGHLY RECOMMENDED read more

Quality of work very POOR. I had an oil stains in my driveway after there services. Went back immediately and asked for the Manger never did he come out to address the issue with me. He had an employee come fix the problem. And never came out to address if the was going to have someone come clean up my driveway.​ NEVER AGAIN WILL I GO BACK!!!!! read more

***Stay Away From this Business*** While in the middle of processing my credit card the "Manager" came over and took a picture of the credit card machine in the middle of the transaction with his personal phone and left. I had to ask the technician to go get him to discuss what and why . When he returned I asked him to delete it and he refused stating it was his personal phone. this place is shady as hell. read more

They recently bought out Bolton Oil in my home city. The service, while still about the same speed, has dropped in the area of the complementary bottled soda. They used to offer soda or water before the buyout. Now they just proactively offer water and don't offer soda. The price of their in-house oil has gone up. They used to do a courtesy air filter check - where they would show you your air filter and offer a ten dollar replacement. Now they won't show you your air filter unless you've already committed to buying a new one at more than twice the price as before. The only reason they don't receive a one star review is that they still clean windows and they still change oil at about the same speed. If you just want to pay a premium for a relatively fast oil change they will do that. But don't set your hopes too high that the company is at all as good to it's customers, or fairly priced, as Bolton Oil used to be. I will not likely be going back. read more

This is the only place I will come to get my oil changed. They are friendly and fast. Workers are great.

I have used take 5 oil change in Lubbock, Tx the last 3 times I changed the oil in my 2013 Lincoln mks. Most recently I was shown the air filter And choose not to replace the filter. Last week, 12-20-2021 the Lincoln stalled and came to a rest. I payed $70.00 to have it towed to my favorite Lubbock repair shop. The result was the air filter was to small and allowed dirt and debery to clog the air flow. The repair bill was $500.00. No on else touched my Lincoln except take 5 on W 82nd in Lubbock, Texas. I have no physical proof. Please be cautious using Take 5 in Lubbock. read more

First visit to Take5 #0522 on Quaker Ave. in Lubbock. Got right in for a state inspection. Aaron was extremely courteous and knowledgeable. In addition to the inspection, they checked my oil (last changed in March but only driven 2750 miles) and said it was good. Also replaced rear wiper insert. Quick response, low price, friendly service--I am a happy customer! New to Lubbock and glad to find "my" oil change place on the first try! read more

I drove up and immediately into and empty bay. They said they would get to me after they complete the other two bays. They were extremely slow and appear to be short staffed read more

I'm not sure which location my husband took his trucks too but 2 times he has gone in and 2 times the oil filter has not been tightened on correctly..lost a lot of oil both times ...could have ended badly.. he over looked the first time think simple mistake but not 2 times ...will ne looking for a new place or go to the boltons still around read more

im done with Take 5........ price almost doubled from my last visit using same oil!!! they did the same thing to my daughter!!! read more

On 7/25/22 I went for an oil change. They drained my transmission fluid instead of the oil then added new oil on top of old oil. I immediately new when I left that something was not right. I returned and they told me what had happened. My car was damaged. Specifically the transmission. I ended up trading it in 2 weeks later. DO NOT USE this company. I am telling everyone I know and meet to avoid this company unless youwant a messed up car. read more

This is the company that recently bought Bolton Oil Change locations in Lubbock. I first stopped at a Bolton location this morning, the line was long. A service person at Bolton suggested going to the Take 5 on Quaker for a shorter wait time. Overall service level at Take 5 was similar, but pricing with Take 5 is WAY TOO HIGH. The same synthetic oil with my prior oil change at Bolton's was $43; at Take 5 the estimate was $94. I understand that wholesale suppliers' pricing affects the retail consumer price, but more than double?? I am now searching for another oil change shop for future service. Very sorry to see Bolton's succumb to new ownership price gouging. read more

Very disappointed with service I received today at the new Take 5 Oil Change on Quaker Ave. sad to see this is what Boltons sold out to. I stop in due to them carrying the certain oil I was wanting, to find out they didn't have it. I was told by one manger they were out, the second manager said they had it, which one was it. Service took WAY Too long due to them having issues getting my drain plug out, needless to say I've never had any other issues. Once they finally got that out, NOBODY could figure out how to undo my air filter cabin to Change a simple air filter!! 3-4 different people tried & their excuse was "they didn't have the right tools". If that's the case, y'all need to go buy some tools being a big time chain like this. Checking out, blew my mind... $75.00 for an oil change. RIDICULOUS!! That didn't even include the filter they didn't change. Management tried to correct by reimbursing me, which i declined, reason being I did receive an oil change, and they gave me a free oil change. But I will not be back until the staff figures out how to run better and get better knowledge & TOOLS! Take 5 needs to figure the game out, or they won't last long in Lubbock. Poor quality and service. read more

The absolute worst service you could possibly imagine. So far my car has been stuck in their shop for 5 hours because the technician drained my transmission fluid instead of the oil. The employees continue to lie having said that they were just trying to get the skid plate back on. After two and a half hours he finally admitted that it was more than the skid plate but wouldn't say what. After 4 hours he finally admitted that he had drained the transmission fluid instead of the oil. If you value your car do not bring it here this is the worst service in Lubbock Texas. read more

I called to check the price of an oil change before I drove 45 miles. I told them all of the information about the car and was quoted a price. I asked the price when I arrived before I let them do the oil change. It was $35 higher than the quoted price. I ask them to close my hood and drove off. I will not be back. read more

I'm very satisfied with Take 5 on 19th St. They were very fast and great team work. Went to Walmart first and they wouldn't change my oil because I have a debt in my car in the front. read more

I'm not sure what the ladies name is on the location on Quaker but she was AMAZING. Sooooo sweet! Customer service was just outstanding!

Take 5 is $11 cheaper for the exact same oil change from Grease Monkey. Save your money and go to Take 5.

Very good experience! I took my car there for a vehicle inspection and was all done in about 30 minutes. Very friendly technicians and great service overall! Highly recommend for any Texas inspection. read more

went in to have my oil changed earlier this month and my daughter went in 6 days later. We use the same exact oil. My vehicle received 6 quarts and my daughter's was 4.5 quarts. hers was almost double! My husband went in to bring this to their attention to which he was told, "oh well prices go up!". UNACCEPTABLE!! read more

Great service! No wait and friendly staff. I was on a time frame and they got me in and out in no time.

The name is take 5 oil change but it took an hour, seriously an hour once we got to the oil bay. They have girls there that we're doing nothing more than just being a distraction to the guys trying to work. I'm all for feminism but feminism only works if they know what the hell they are doing. And the girls did not. Ryan took care of us, and I recommend if you want things done the correct way you ask for him and not chance having anyone else touching your vehicle. Absolutely ridiculous. I usually enjoy going for an oil change however with this trip I was nothing but worried and nervous about the condition of our vehicle. read more

I have had to replace 2 oil pans after going to 2 different Take 5 locations in Lubbock, TX. I took both of the vehicles back when the oil was leaking, and the workers told me everything looked good. I then took both vehicles to multiple automotive repair locations for an estimate and all businesses reported that one of the oil pans had been over tightened and it cracked the oil pan, and other vehicle had the plug stripped and there was no way to fix it. These 2 errors cost $1300 to repair! Do not go to this business. read more

They really stepped up their game under new management. Employees were all polite, offered me a drink and checked tire pressure and air filters without me even having to ask. read more

Never will I go again to Take 5. Bolton's set the bar that Take 5 can't seem to reach nor care. First off my $40 oil change ended up $84 . Reciept said wind shield cleaned ,which it never was, washer fluid wasn't topped off , tires weren't checked. Handed me my sticker to put it on myself and didn't offer to reset my milage. Rapid here I come! read more

Take 5 is awesome! Always greeted with a smile within 10 seconds of pulling up! They have water and sodas to pick from while waiting for your service! They always make sure you know exactly what they are doing and ask before doing anything. read more

Very rude manager at 19st location. They inspected the wrong vehicle so i could not register my suv. They blamed motor vehicles for the error on inspecting a car I sold over a year prior. Manager got aggressive when I called out that as not true. When I asked for his name, he asked if I were threatening him. Sign. Disabled Senior citizen read more

Terrible service workers knew nothing left window streak didnt clean all windows half a** job never again finding somewhere new Would rate half star honestly read more

never go here, you will regret. they are very careless and not responsible. they forget to put oil in the car!! This is my experience with this store! I had the plan to move from Lubbock and I was thinking to go this place to change oil and inspect my car to make sure the car is ready for a trip (to move to another city). after 8 hours of driving, my car did not moved! it stopped! as a girl in the road on Sunday evening without road assistant, imagine how difficult it was!! Anyway, i had to stay in that city in the hotel that night, and the day after I left my car in mechanic shop, then rented another car, moved all my stuff to rented car in heavy rain and left. the mechanic told me there was no oil on it!!!! can you believe that! even there was no leaking!! they burned my car by forgetting to put oil on it or maybe they pour it but not completely, it seems they messed up their job! so they were investigating everything and I was calling them every day to take that responsibility, they promised something but at the end they emailed me the letter that we do not take responsible of this!! It is horrible! I honestly waited for having review and gave them the advantages of doubt, but now everyone should be aware of what they do! they burned my car, wasted my time, and at the same time they costed a lot of expenses to me. it is not only me, even I heard from other people later that they had the same experience that this place forgets to put oil in the car!! NEVER RECOMMEND THIS SHOP STORE. AWFUL. very careless! read more

I am paying $900 for coolant exchange today. I brought my vehicle for an inspection at Quaker location. Technician recommended changing coolant as well and I agreed. After running vehicle for a few days with new coolant I started noticing a coolant smell. But didn't see any leaks when I inspected it. This morning when driving to work I noticed steam coming from under hood. I immediately brought vehicle into nearest Take 5 and had it inspected. They noticed a small puncture and crack at the top of radiator. I communicated with the manager at the Quaker Take 5 of possible damage that appeared after service. They were later told by a local mechanic that he didn't think they were at fault and so Take 5 will not pay for replacement radiator. I will not be taking my vehicle to any TAke 5 and have my vehicle serviced again. There was no issues before they serviced vehicle and afterwards damage appeared on radiator and now I'm paying $900 for a coolant change. read more

I took my dads GMC Arcadia for an oil change before our Grand Canyon trip. When we got to the hotel in Arizona I notice an oil leak . I used a jack to lift the vehicle and notice to oil filter was loose. I'm glad I noticed it before it leaked out all the oil. I don't care how many times they apologize over the radio and over the phone. I'll NEVER GO BACK!! read more

This will absolutely be my last time going here. This is my first time to go back since the takeover from Bolton's and like someone else said in a review, my oil change was $28 higher than it was last time for the exact same oil that I got. Easily the best way for me to discontinue using a local business is by jacking your prices up that much when you first take over. It's a shame Bolton's was such a solid staple in our community for so many years in two months after they sell out the new company jacks are prices up that much. I won't be back read more

I have been a Bolton's customer for years. When they bought Bolton's out I thought I would give them a chance. They no longer carry the oil I normally purchased at Bolton's so I had to choose an alternative that was comparable. Bottom line was that I paid $25.00 more that I used to pay at Bolton's. Also no longer offer you a free beverage, or bang the dirt off your air filter. Won't return! read more