This company is first class! I have a 2019 Chevy blazer, last night at 4 o'clock. My car would not…read moreshut down. I went to two Chevy dealers and both of them told me that they could not get to it for ten days! The chevron dealership on Frankfurt felt compassion for me and sent me to Ace automotive repairs at 4:30 at night. They were able to diagnose the problem within 20 minutes, and fix my car the next day at a very fair price. If you are looking for someone that is professional, honest. they are the first automotive shop that I've ever deal with that treated a woman with respect and fairly. Women and seniors I recommend them highly.

Took my truck in for a supercharger and a few other things. Two week job turned into 12 weeks. Got…read morethe truck back with an ignorant amount of issues, ran like crap if at all, ac draining into the cab, super cruise not working, would barely idle, steering wheel was crooked, security system failure, lane keep system failure, tail gate dropping on its own, several others. Nothing buttoned up like it should have been, missing bolts, retainer clips, screws, harness retainer clips, you name it. They fixed the ac issue, but the tccm lost communication out of range, so the truck wouldn't start, and they left me hanging with a dead truck from Friday morning until Monday morning. By the time they called me back I had already found several grounds that they left loose which was causing some of the issues. So basically I paid them $35k to give me back a pile of crap that I had to repair myself. Against my better judgement I took it back to them to put in a fuel pump and two gauges. After a week it still wasn't done, the truck didn't run at all at this point, they had no idea how to fix it, and got pissed when I told them I was going to have someone look at their wiring job when it was done. Found out later that there was another $1400 worth of parts to make the pump function at all, none of which was ever discussed. At that point they decided to walk away from the job and told me to come get it. Sent a tow truck for it and took it to another shop. After days of diagnostics to try and make it run, found out through the grape vine that ace automotive performance set my truck on fire, hid it and lied about it. Gave ace automotive performance the option to foot the bill to fix my truck and get it running, and instead of doing that they decided to waste a day going to lunch with the guy that had my truck and accomplished nothing in the way of getting my truck fixed, but did however admit to the guy that they did indeed set it on fire and then sprayed the top of my open motor with fire extinguisher. So now insurance is about to total my vehicle.

Out of town visitor (but went to Tech) A little slower than the "express" places but I knew they…read morewere taking their time and getting everything right. Very friendly gave us plenty of options of oil and different values! Good price for the money. Free car wash and hand dry

This is my family's go-to for car wash and oil changes and they've never done us wrong, although…read morethey never get everything quite perfect either. For oil changes they usually move quick, though they always have at least a short wait. They used to let you pull your car in and stay in it the whole time, but now insist on doing it for you. For car washes you sometimes have to go through twice for missed spots, but it's nice that they hand-dry here. Plus, you get a free wash with every oil change. The vacuums aren't the greatest on suction, but they are okay for a quick once over. The staff is kind of hit and miss. Sometimes friendly, sometimes not so much, but usually easygoing. Prices are about on par for similar services in town. I like that they are a good place to get everything done at once.

Excellent service! It is so refreshing to have service from someone as knowledgeable, skilled,…read morefriendly, and courteous as Toby! I was so pleased as to how fast the oil change and engine air filter were changed out. But amazed how fast he changed out the air filter for the AC, which looked complicated on my new Cadillac. I am never going anywhere else for an oil change. Prices are great!

Horrific pricing!…read more $130 for a full synthetic oil change? Really? It's convenient, but an oil change is not worth that much. Service is alright. They're not "10 minute" oil changes but fairly swift. But the oil/filter quality is mediocre and the price just doesn't match the lesser quality. Now that Bolton's is back in town, you know where to go.

I got my oil change, tires rotated, and my air filter changed while stopping through Lubbock. Only…read morefor my skid plate's back bolts to fall off as I am driving and to be dragging on the highway. I travel enough on a weekly basis where if they were missing prior to my service, this would've happened way anlready and not a few hours after my service. Tried to leave a voice mail and of course their inbox is full! Bullshit service and incompetent mechanics. Also they'll flirt with you instead of doing their job. 0/10

Excellent service. Everyone was prompt and kind. It was one of the best oil change services I've…read moreever been to. They included a lot of extra amenities for free like vacuuming my interior and a lot of other things. Super above and beyond, highly recommend!

The absolute worst place to take your car-take my bad experience as proof enough to not ever do…read morebusiness here. They bold face lie to you about the lifetime warranty on services provided. Give you a lousy excuse as why it's no longer lifetime??! Wtfe. And that's after you go through days on end trying to get them to reply. OK and do not schedule an appointment bc they will be closed with nobody on duty even though they text you half an hour beforehand to confirm. I'm warning you-save your time, energy, and money---this is the worst all around shop. Read others reviews--you'll see it's not just a one time mishap... it's consistently bad service, bad business, bad everything.

I took my vehicle in for a simple leak. Myself and the warranty company paid over $5000 for…read morerepairs. The leak was back in less than a week. I got it back and almost got into a wreck with it after the axle just broke off while I was driving. The car also started jerking whenever it goes over a certain speed. When I took it to another shop it was going to cost over $2000 to fix it. I never took it back because they would probably find more issues to supposedly fix. The vehicle is just sitting in my driveway.

They are honest and have fair prices. I had never gone to the mechanic without my dad and was super…read morenervous but they gave me no reason to be. They even told me things the dealership recommended me to do to my car were unneeded and would be a waist of money. Great genuine people!

Excellent is the perfect description. I took my truck to another mechanic. They charged me for…read moreone thing that did not work, then spent several weeks trying to diagnose the problem. I decided to try Jason and Excellent Auto. He had the truck for one day, and it is fixed; the problem is resolved. They are knowledgeable and fair. Thank you!

I was in Lubbock from Hobbs for a doctor's appointment for my medically fragile, tracheostomy and…read moreoxygen dependent infant son when my car inexplicably sputtered out and died in an intersection. I am grateful to have been referred (and towed) to an auto shop that was willing to squeeze me in on an emergency basis, despite being busy and seemingly understaffed. The lobby and restroom were exceptionally clean, the staff was very professional and courteous, and they were kind and friendly and welcoming in person and on the phone with everyone I saw them interact with, despite being busy. They were quick to diagnose and repair the minor issue that had been caused by an incorrectly installed fuel filter, and got me and my son back on the road safely. Now: to talk to the place that did my last oil change.

When choosing to use Christian Brothers automotive, I should've ran when I seen that they charged…read moreme $200 just to plug their computer into my vehicle and tell me what I already knew. Yes I had a check engine light on. Yes I have a tire sensor light on excuse me, sir, that'll be $200 thank you. Stay away from the corporation type automotive shops. They got big bills to pay therefore they'll sit you with big bills.

Throttle assembly needed to be replaced on our Ford 150 pickup On a Saturday. Made several calls to…read moremechanics that were open on Saturday and all but one said they were booked Full. We told them we were from out of town and needed to leave on Sunday. Lubbock family auto said they would do it at 5:30 pm. So we took it to them and they replaced it for only $100 labor which was more than reasonable. I would highly recommend them. Very nice and friendly.

From the owner: Welcome to Lubbock Auto & Family Garage!…read more Looking for reliable, honest car care with a personal touch? At Lubbock Auto & Family Garage, we treat every customer like family. Full-service auto repair Trusted by Lubbock families Friendly, experienced mechanics Fair pricing – no surprises Whether it’s routine maintenance or major repairs, you can count on us to keep your vehicle — and your family — safe on the road. Locally owned. Family operated. Book your appointment today — we’re here when you need us! Call or message us now!