These guys are beyond awesome and very helpful. I have a…read moreMercedes Benz. And I would go with Meineke anytime over the Mercedes Dealership, First of all their prices are considerably better, Actually I saved about 40%. Theiy get the car repaired and back to you very quickly. These guys rock and very friendly. I will be back

I came for the free brake inspection before Christmas break travel due to the squeaky brakes. They…read moresaid nothing was wrong with my brakes. Shortly after, they quoted me $2200 in repairs and replacement parts. Said I needed to replace the CV Axel, and suspension shocks. This was about a week ago. They made it seem as if the repairs were dire. For context, I'm a college student so $2200.... I laughed in his face. After driving 12 hours home EXTREMELY SLOW and getting a second opinion at a Toyota dealership, all I needed was an oil change and oil filter, and no mention of any other issues or repairs. If you're a woman, young adult, or college student DONT go here. They're gonna play in your face, play with you/ your parents money, and play with your time. Corporate will be contacted.

Out of town visitor (but went to Tech) A little slower than the "express" places but I knew they…read morewere taking their time and getting everything right. Very friendly gave us plenty of options of oil and different values! Good price for the money. Free car wash and hand dry

I am extremely disappointed with my experience at Grease Monkey. I brought my Audi Q5 in for a…read moreroutine oil change, and I am now facing over $3,200 in repairs because of their improper servicing. After discovering an oil leak, I took my vehicle to the Audi dealership, where I was informed that the leak was caused by the previous oil change. According to the dealership, a plastic component that should have been replaced was reused and overtightened, ultimately causing damage and an oil leak. What makes this even more frustrating is that the entire situation could have been avoided if the oil change had been performed correctly. I trusted Grease Monkey to properly service my vehicle, and instead, I am now dealing with thousands of dollars in repairs and the inconvenience of being without my car. I would strongly recommend that anyone, especially those with European vehicles, reconsider bringing their vehicle here. A simple oil change should never result in this kind of damage.

Great customer service. The people are so nice and actually care. Love my new tires. Thank yall so…read moremuch!

Jason was great, outstanding customer service, professional. I appreciated the prompt help!…read moreJohn

I came in today for an oil change on one of our vehicles, and as always, the team at Loop & Go was…read moreoutstanding. We've been coming here regularly, and they consistently provide amazing service. Matthew, one of the service techs, took the time to answer a few questions I had about some issues we've been experiencing with the vehicle. He walked me through what he could see from underneath the car and explained a few things that will really help when we take it to our mechanic for further repairs. That extra attention and willingness to explain things makes a big difference. They do a super fantastic job every time. I also appreciate that they recognize us when we come in--it makes it feel personal and welcoming. We wouldn't go anywhere else!

I love doing business here. I love the service and the people. I couldn't recommend this place…read moreenough. This is one of my favorite small businesses in Lubbock. They are very friendly and good people.

Recently switched due to a corporate buyout of my previous oil change spot. The other company…read morestarted out fine then reduced services, upped the prices and have a lot of employee turnover. That always signals a deeper problem. Lube Pro did good work and was well priced. The wait was average as expected at a better shop. I'll be back

Do a great job. Great prices and done efficiently. They were thorough with our car's service…read morerecommendations given but not pushed.

Yesterday marked my fifth visit to MasterFlow on 19th Street. I have had three inspections done…read morethere, one oil change, and yesterday I had a transmission flush performed. I return to this business over and over as they never fail to make the customer feel like they're their first priority. From the minute you pull up to the moment you leave they make you feel welcome and go out the way to be helpful. Initially yesterday I had called them and asked if they were able to perform an actual pressurized transmission flush, not just a drain and fill. Moreover, I wanted to know if they would give me a price break if I brought my own transmission fluid. I own a Honda Accord that is still under warranty and using anything other than Honda ATF is a big no no. "No problem" was the response, "and sure, we have the machine necessary to do a flush, and it'll cost you $50 if you bring your own oil." For the record, this service is posted on their pricing chart as $99.99 (Honda dealer price $199.99) I showed up, was put straight on the ramp and they took care of my car in 30 mins while I waited. They also washed all the windows, fixed all the tire pressures (my low tire pressure light was on), filled-up my washer fluid bottle, and reconnected the protective plastic tray/pan that sits under the engine / transmission as it was loose and scraping on the road some times - all at no extra charge. Plus, when I checked-out, the guys gave me a $5 discount and a free calendar just because they're great service folks and want to take care of their customers. I won't take my vehicles ANYWHERE else in the Lubbock area and encourage you to give this family a chance to service your vehicles too.

I used this company for a long time with multiple cars for convenience. However, they don't check…read morespecifications for types of oil. They just put in whatever. Can't read oil caps apparently.

I was in Lubbock from Hobbs for a doctor's appointment for my medically fragile, tracheostomy and…read moreoxygen dependent infant son when my car inexplicably sputtered out and died in an intersection. I am grateful to have been referred (and towed) to an auto shop that was willing to squeeze me in on an emergency basis, despite being busy and seemingly understaffed. The lobby and restroom were exceptionally clean, the staff was very professional and courteous, and they were kind and friendly and welcoming in person and on the phone with everyone I saw them interact with, despite being busy. They were quick to diagnose and repair the minor issue that had been caused by an incorrectly installed fuel filter, and got me and my son back on the road safely. Now: to talk to the place that did my last oil change.

I visited Christian Brothers Automotive in Lubbock to get a full machine flush performed on my 2016…read moreChevrolet Colorado because of a common issue known as "torque converter shudder". The original factory fluid degrades and loses friction modifiers, which causes a slipping and shuddering sensation. I went in that morning and was quoted a little over $800 for a full machine flush. I originally stated it needed fluid for the 8-speed, which was incorrect; it needed a different fluid because mine has the 6-speed. It is cheaper, although not by much. I got an invoice later that day for an inspection and "transmission fluid diagnostic" for $150. They then went on to tell me the issue was my brake rotors, when it was clearly not an issue with the brakes. The shuddering happens when accelerating and shifting into 3rd gear, especially up inclines or after making turns. They do not listen to me and dismiss my reasoning, stating their tech is a 20-year qualified Chevy tech and knows what he's doing. Clearly, he does not, because this is an extremely common, well-known issue with many of these drivetrains. They stated the transmission was fine because they checked the fluid (which they charged me $150 to do, by the way) and said it looked fine. This specific issue cannot be determined by such a test, as the fluid appears fine on a test but is broken down microscopically and contaminated. I told them very clearly I would simply like them to do a full machine flush and call it good. They agreed. Later, I got an invoice for a "transmission fluid exchange service," which is NOT a machine flush, and it only replaces around half of the old fluid. They charged me around half of what the original quote had said, which was conveniently gone. They said it was because of the different, cheaper fluid. That fluid is slightly cheaper as previously stated, but not $200 cheaper. They copy-pasted the "11.2 quarts" of fluid it needs, which is the exact capacity and retrieved from a standard maintenance bulletin, into the new invoice and charged me for it all and only replaced around half of that. I tried to politely go in and state my case but was continually dismissed and lied to. I will never take my business back to this place and would recommend everyone else do the same.

ASK FOR BRYAN!!! Couldn't have had a better experience, ( I…read morehave no idea about any of these things) and he was so helpful! super thankfu!!

Changed out headlight bulb 4 times and charge $30 each time. Yesterday head Lube Tech, lied about…read morewhat needed to be done to change the bulb and then said it would be $180. Even after they all saw that they changed the bulb before and at $30, but still just kept lying about the change and all because they wanted to go home, wasn't even 6 yet.