Out of town visitor (but went to Tech) A little slower than the "express" places but I knew they…read morewere taking their time and getting everything right. Very friendly gave us plenty of options of oil and different values! Good price for the money. Free car wash and hand dry

This is my family's go-to for car wash and oil changes and they've never done us wrong, although…read morethey never get everything quite perfect either. For oil changes they usually move quick, though they always have at least a short wait. They used to let you pull your car in and stay in it the whole time, but now insist on doing it for you. For car washes you sometimes have to go through twice for missed spots, but it's nice that they hand-dry here. Plus, you get a free wash with every oil change. The vacuums aren't the greatest on suction, but they are okay for a quick once over. The staff is kind of hit and miss. Sometimes friendly, sometimes not so much, but usually easygoing. Prices are about on par for similar services in town. I like that they are a good place to get everything done at once.

Andrew tried to sell me tires that I did not need and charged me over $400 to balance tires and…read morewhen I left my vehicle was doing the exact thing it was before. I took it back to Firestone and that's when Andrew tried to sell me new tires to fix the problem. I decided to go to discount tire for a second opinion. Discount tire found that there were no weights in my tires and the air pressure was 45 psi. Discount tire fixed the problem. And didn't even charge me. i went back to talk to Andrew about what happened. I was told he would call me. He has yet to call me back. It's been over a month. They have not only lost my business but several friends and coworkers that once used them will never go back.

Phenomenal people here! Came in needing an alignment and wanted my car looked over to make sure…read moreeverything still looked good. Relatively cheap and only took about 45 minutes! Amazing work done, and my car drives like new. This is where I will be coming for all of my car needs from now on, and would highly recommend anyone to this location, simply from the great quality of customer service and quality of work done to my car.

These guys are beyond awesome and very helpful. I have a…read moreMercedes Benz. And I would go with Meineke anytime over the Mercedes Dealership, First of all their prices are considerably better, Actually I saved about 40%. Theiy get the car repaired and back to you very quickly. These guys rock and very friendly. I will be back

I came for the free brake inspection before Christmas break travel due to the squeaky brakes. They…read moresaid nothing was wrong with my brakes. Shortly after, they quoted me $2200 in repairs and replacement parts. Said I needed to replace the CV Axel, and suspension shocks. This was about a week ago. They made it seem as if the repairs were dire. For context, I'm a college student so $2200.... I laughed in his face. After driving 12 hours home EXTREMELY SLOW and getting a second opinion at a Toyota dealership, all I needed was an oil change and oil filter, and no mention of any other issues or repairs. If you're a woman, young adult, or college student DONT go here. They're gonna play in your face, play with you/ your parents money, and play with your time. Corporate will be contacted.

I used this company for a long time with multiple cars for convenience. However, they don't check…read morespecifications for types of oil. They just put in whatever. Can't read oil caps apparently.

Very expensive. Took forever, and then they left most of the valve stem covers off of my tires…read more They also left several of the screws that hold the air cleaner out, and I have to replace them. Go to Bolton. This place is terrible.

I was in Lubbock from Hobbs for a doctor's appointment for my medically fragile, tracheostomy and…read moreoxygen dependent infant son when my car inexplicably sputtered out and died in an intersection. I am grateful to have been referred (and towed) to an auto shop that was willing to squeeze me in on an emergency basis, despite being busy and seemingly understaffed. The lobby and restroom were exceptionally clean, the staff was very professional and courteous, and they were kind and friendly and welcoming in person and on the phone with everyone I saw them interact with, despite being busy. They were quick to diagnose and repair the minor issue that had been caused by an incorrectly installed fuel filter, and got me and my son back on the road safely. Now: to talk to the place that did my last oil change.

I visited Christian Brothers Automotive in Lubbock to get a full machine flush performed on my 2016…read moreChevrolet Colorado because of a common issue known as "torque converter shudder". The original factory fluid degrades and loses friction modifiers, which causes a slipping and shuddering sensation. I went in that morning and was quoted a little over $800 for a full machine flush. I originally stated it needed fluid for the 8-speed, which was incorrect; it needed a different fluid because mine has the 6-speed. It is cheaper, although not by much. I got an invoice later that day for an inspection and "transmission fluid diagnostic" for $150. They then went on to tell me the issue was my brake rotors, when it was clearly not an issue with the brakes. The shuddering happens when accelerating and shifting into 3rd gear, especially up inclines or after making turns. They do not listen to me and dismiss my reasoning, stating their tech is a 20-year qualified Chevy tech and knows what he's doing. Clearly, he does not, because this is an extremely common, well-known issue with many of these drivetrains. They stated the transmission was fine because they checked the fluid (which they charged me $150 to do, by the way) and said it looked fine. This specific issue cannot be determined by such a test, as the fluid appears fine on a test but is broken down microscopically and contaminated. I told them very clearly I would simply like them to do a full machine flush and call it good. They agreed. Later, I got an invoice for a "transmission fluid exchange service," which is NOT a machine flush, and it only replaces around half of the old fluid. They charged me around half of what the original quote had said, which was conveniently gone. They said it was because of the different, cheaper fluid. That fluid is slightly cheaper as previously stated, but not $200 cheaper. They copy-pasted the "11.2 quarts" of fluid it needs, which is the exact capacity and retrieved from a standard maintenance bulletin, into the new invoice and charged me for it all and only replaced around half of that. I tried to politely go in and state my case but was continually dismissed and lied to. I will never take my business back to this place and would recommend everyone else do the same.

It was fast and easy..thanks to the guys there who helped me keep going and gave me a great price!!read more

Very fast and friendly. I drove up, didn't have to get out of my car (which was abit weird as it…read morewas my first time doing that! ) but so speedy! Friendly guys.

Changed out headlight bulb 4 times and charge $30 each time. Yesterday head Lube Tech, lied about…read morewhat needed to be done to change the bulb and then said it would be $180. Even after they all saw that they changed the bulb before and at $30, but still just kept lying about the change and all because they wanted to go home, wasn't even 6 yet.

Referring to earlier post. Manager Steven Longoria took care of my situation. I am fully…read moresatisfied with the outcome of my very.

Edit.2 -The management (Nick and Alex) would rather remove my review instead of take accountability…read morefor their actions. Plus corporate still has not reached out to me. For someone who is looking to get car maintenance done. You might want to choose a shop with a management team that isn't as bratty and stuck up. If you want to go to a toxic shop that dosen't treat their employees right, nor their customers over half the time then you're in the right place. I have had my vehicle serviced by Mavis in the past thanks to Chasin and Mitch. They made the experience smooth and easy they are not the reason for the 2 star review. AGAIN THE WORKERS ARE NOT THE REASON FOR THE BAD REVIEW. I have read so many reviews that are hidden in their multitude of them but they are all stating the same or similar thing. Yes some of their mechanics don't give a f because they aren't valued some actually do care. They are taught "policy" when a real mechanic would know how to keep a car safe. I have seen and heard first hand of the attitude from the "managers" of this business. Word of advice if your turn over rate is high look at your managers that seem to have such a big stick up their A. Edit.1- We have been trying to find corporates number but haven't had any success. If someone at corporate would talk with me I'd love to talk with them. There is a bigger matter at hand which I would love to discuss. My fiancé worked at Mavis from Feb 2026 to May of 2026. He would have still been there and not quit if due to Alex telling my fiancé that our miscarriage wasn't a valid reason for taking off work that day. We provided valid documentation to him which still didn't matter. I was a higher risk and ended up hemorrhaging and having to call 911 for borderline shock in which I almost died if he wasn't with me. As a company, there is a professional way to handle matters like this. One of them, not being that it isn't a valid reason. Alex is not a good manager and does not value his employees. They are narcissistic and manipulative towards everyone beneath them. They will say something completely uncalled for and then when you bring it to their attention they will (what's referred to in romantic relationships as) "love bombing". Even after hearing the conversations with Alex personally and my husband, and the google reviews you see when searching his name... I have come to an understanding of who he is as a person and none of those qualities qualify him as a manager. We had been in communication with him and provided the pictures (attached to this review). If Mavis has past employment information, please contact my fiancé Tristan LaFuze. Otherwise comment with corporates number and we will be in contact. This is unacceptable as an employer and it should be handled appropriately.

I could not figure out how to get my vehicle out of accessory mode. We tried everything. Luckily,…read moreMavis was open after 6pm and we called to see if they could help us figure it out. Alex answered the phone and was friendly and professional. He then transferred us to John, who stayed on the phone with us for at least 10 minutes, trying to help us resolve the issue. It finally worked! John was incredibly helpful, patient and kind. I truly appreciate these guys taking the time to help us with a personal issue. I definitely recommend giving them a call!