Our car broke down in Lamesa and no one there could fix it so we had it towed to Lubbock and…read morecontacted Trejo. They showed up on time did exactly what they said they were gonna do and at the price they quoted. I cannot recommend these folks enough!

I wrote a good review of this place. The next time I went they had 'adjusted' my price upward about…read more$30. I had since found better places to have my work done.

I've been to Scotts several times in the past year. Each time they treated me fairly, and honestly…read more This was very apparent recently when I had another shop (Christian bros) fix my rear brakes. They continued to squeak, and eventually I had to bring them to Scotts to repair correctly. It was a lesson for me - next time I come here first! So far this year they have done 4 repairs for me, and given me another 2-3 estimates. They are fast, they can drop me off and pick me up, and most importantly, I believe them when they tell me what is wrong, and how much it will cost.

Diagnosed and given a quote quickly. Repaired in an efficient manner. Professional and courteous…read more Excellent service.

The best auto shop I have ever experienced!…read more My 09 Chevy Silverado was doing some funky blinker stuff even after replacing the bulbs so I took it to these guys a couple of weeks ago. They had it fixed he same day for $40 and let me know it was a connection issue. About a week and a half later the truck was doing the same thing. So I called them back and they were very apologetic and insisted I bring it in ASAP. They even offered me a ride when I dropped it off. Again, I picked it up same day (today). They explained what went wrong, how the fixed it a different way this time and made sure the connection was secure. And they insisted that there would be no charge. I so appreciated the kindness they showed and their diligence in running an honest shop! As a woman, I sometimes feel that an auto shop may be ripping me off but I have full confidence in the character of the men at Jim Phillips! Definitely use them for any automotive needs!!

Quick great service at a decent cost. Would use them again 9/10. Fixed my car in less than a day.read more

Throttle assembly needed to be replaced on our Ford 150 pickup On a Saturday. Made several calls to…read moremechanics that were open on Saturday and all but one said they were booked Full. We told them we were from out of town and needed to leave on Sunday. Lubbock family auto said they would do it at 5:30 pm. So we took it to them and they replaced it for only $100 labor which was more than reasonable. I would highly recommend them. Very nice and friendly.

From the owner: Welcome to Lubbock Auto & Family Garage!…read more Looking for reliable, honest car care with a personal touch? At Lubbock Auto & Family Garage, we treat every customer like family. Full-service auto repair Trusted by Lubbock families Friendly, experienced mechanics Fair pricing – no surprises Whether it’s routine maintenance or major repairs, you can count on us to keep your vehicle — and your family — safe on the road. Locally owned. Family operated. Book your appointment today — we’re here when you need us! Call or message us now!

Honest, go above and beyond, and as quick as can be expected given the long line of customers' cars…read morethey're working on Came here based on a recommendation from a friend who knows cars, and very glad I did

Great customer service. I was from out of town and time limited. Got me in did rear break job…read more Price was right, highly satisfied with company. Mark Wicker

Found out about this place about a month ago. I live in Capitan, NM and go to Lubbock about once a…read moremonth. I have a dually truck and most car washes are to small to put the truck through. This place has a car wash that is big enough to handle the dually. I pulled up and was promptly greeted. Not knowing what to do, the gentlemen explained the procedure and directed me to the correct Lane. Duallys are $22. It seemed like it covered everything. Underbody wash, polish etc. after I paid the gate opened and I drove through. There's an immediate sharp, very tight, right turn. Definitely not enough space for a 22 foot long dually truck. Had to partially go up and over the curb. I got up to the entrance and two people were there with brushes washing off the bugs from the grill and windshield. I'm surprised that they didn't take the radio antenna off. When I went through the wash, I surly thought the brushes would break it off. It did survive. After I got through the wash there were 4 people to wipe the truck dry. They did a fairly good job. The polished aluminum rims were not clean and there were a few spots that they missed wiping the truck down. But all in all, it was a pretty good job. I will return. 11/19/17 update. Got truck washed again. One person to great us & prewash the truck & take the antenna off. Went through the wash & one person to wipe the truck off. They really did a great job. Going from 3 stars to 4.

I am extremely disappointed with my experience at Grease Monkey. I brought my Audi Q5 in for a…read moreroutine oil change, and I am now facing over $3,200 in repairs because of their improper servicing. After discovering an oil leak, I took my vehicle to the Audi dealership, where I was informed that the leak was caused by the previous oil change. According to the dealership, a plastic component that should have been replaced was reused and overtightened, ultimately causing damage and an oil leak. What makes this even more frustrating is that the entire situation could have been avoided if the oil change had been performed correctly. I trusted Grease Monkey to properly service my vehicle, and instead, I am now dealing with thousands of dollars in repairs and the inconvenience of being without my car. I would strongly recommend that anyone, especially those with European vehicles, reconsider bringing their vehicle here. A simple oil change should never result in this kind of damage.

I needed a switch for my driver seat. Joe and Jason were eager to take care of me. I received…read moreexcellent service. Just FYI! They close for lunch 12-1pm and I would highly recommend getting a quote before you have them install anything.

They are honest and have fair prices. I had never gone to the mechanic without my dad and was super…read morenervous but they gave me no reason to be. They even told me things the dealership recommended me to do to my car were unneeded and would be a waist of money. Great genuine people!

My name is Christina. After feeling overwhelmed seeing postings about shops scamming students. I…read morefound this shop. This is the most wonderful shop and the kindest ppl!! I am 8 hrs away frm Lubbock, my son was on foot. Brady kept me updated, made this so much easier w a proper diagnosis, quality work, efficiency. The young lady who took the $ even stayed on phone w me while I remote unlocked the car in case they had to leave before my son got there. Like I said - I would kiss u if I could!! U will not go wrong choosing Brady and his team.

Had an issue with my air conditioner, it was fix in less than two hours. They were super helpful in…read moreexplaining what happened and what I could do to prevent it from happening again.

I was in Lubbock from Hobbs for a doctor's appointment for my medically fragile, tracheostomy and…read moreoxygen dependent infant son when my car inexplicably sputtered out and died in an intersection. I am grateful to have been referred (and towed) to an auto shop that was willing to squeeze me in on an emergency basis, despite being busy and seemingly understaffed. The lobby and restroom were exceptionally clean, the staff was very professional and courteous, and they were kind and friendly and welcoming in person and on the phone with everyone I saw them interact with, despite being busy. They were quick to diagnose and repair the minor issue that had been caused by an incorrectly installed fuel filter, and got me and my son back on the road safely. Now: to talk to the place that did my last oil change.

I visited Christian Brothers Automotive in Lubbock to get a full machine flush performed on my 2016…read moreChevrolet Colorado because of a common issue known as "torque converter shudder". The original factory fluid degrades and loses friction modifiers, which causes a slipping and shuddering sensation. I went in that morning and was quoted a little over $800 for a full machine flush. I originally stated it needed fluid for the 8-speed, which was incorrect; it needed a different fluid because mine has the 6-speed. It is cheaper, although not by much. I got an invoice later that day for an inspection and "transmission fluid diagnostic" for $150. They then went on to tell me the issue was my brake rotors, when it was clearly not an issue with the brakes. The shuddering happens when accelerating and shifting into 3rd gear, especially up inclines or after making turns. They do not listen to me and dismiss my reasoning, stating their tech is a 20-year qualified Chevy tech and knows what he's doing. Clearly, he does not, because this is an extremely common, well-known issue with many of these drivetrains. They stated the transmission was fine because they checked the fluid (which they charged me $150 to do, by the way) and said it looked fine. This specific issue cannot be determined by such a test, as the fluid appears fine on a test but is broken down microscopically and contaminated. I told them very clearly I would simply like them to do a full machine flush and call it good. They agreed. Later, I got an invoice for a "transmission fluid exchange service," which is NOT a machine flush, and it only replaces around half of the old fluid. They charged me around half of what the original quote had said, which was conveniently gone. They said it was because of the different, cheaper fluid. That fluid is slightly cheaper as previously stated, but not $200 cheaper. They copy-pasted the "11.2 quarts" of fluid it needs, which is the exact capacity and retrieved from a standard maintenance bulletin, into the new invoice and charged me for it all and only replaced around half of that. I tried to politely go in and state my case but was continually dismissed and lied to. I will never take my business back to this place and would recommend everyone else do the same.

Just nothing more to say except "AWESOME". We were visiting…read moreour son and granddaughter in Lubbock from Fort Stockton. Had a broken interior door handle, took it in, they replaced it while we waited. Fast, courteous and reasonable. I wish we had these guys in Fort Stockton!!!

We originally went to Crash Champions on 289 and they made us pay $200 for an estimate and quoted…read moreus 10k and more without negotiations and they weren't willing to use used parts. We came here and talked to Carrie and they offered a free estimate and cut the cost in half. They were willing to work with our budget and use second hand parts and take any unnecessary cost off. Definitely would trust them again and highly appreciate how they care for the customers over corporate gain.