Did oil change on my truck when i parked my truck let it run for a while the motor started shaking

So took my new car in for its first oil change. Everything was fine until the tech closed my hood with the prop rod still up. Folded it over and damaged the inside of the hood. He quickly tried to bend it without me seeing. Well I did see. Got out and talked to the supposed manager Kylethe same guy that damaged my car. He took photos and assured me they would contact me. I have called multiple times and got no answers. Drove to store and the new staff said they transferred everyone to Plano. And told me to drive there. Well that's not happening. So he finally reviewed the footage and supposedly forwarded the information to the new district manager. Said the old one was fired. Well 2 weeks more and nothing. They are literally avoiding the situation. DONT TAKE YOUR CAR TO THEM. THEY ARE NOT A BBB ACCREDITED BUSINESS. READ THE REVIEWS ON THE BBB WEBSITE. Always the same story. Lawsuit incoming. The invoice number is 155511. You can find me. Been contacting some news medias as well. read more

Bryce was amazing. So attentive, kind, and made this one of the best oil change experiences i've had. Thank you Bryce!!!

Need a state inspection and this was one of the only locations that were open on a Sunday. They were fast and friendly. Deanna was great and friendly during the experience explaining wat was happening next- just like the oil changes the inspection was fast and easy unlike other places that can take a while. read more

I went to get my oil changed today an had a great experience. Joel was very helpful, brought a cold bottle of water to my car an explained every step he was taking. I ended up having to have my air filter an wiper blades replaced lol but I really enjoyed the quick service. Plus I stayed in my car an I did not have to be elevated while being in my car. I have been to a few shops that let you sit in your car but will put your car up in the air. Plus I get to scan this code to see if I get a free car wash lol read more

Take 5 Oil Change - Oil Change Stations Near Me - Dallas, Texas

We came here a few times. Fast friendly service! David had a mask on, when he approached our vehicle and offered us bottled water while we waited in our vehicle for the oil change. The service took about 10 minutes, and $89 for him to change the oil in our truck. No complaints for me, and will continue to come here. read more

These guys are very nice and friendly. They are very helpful, knowledgeable and efficient. My oil change was easy and fast. Avaunti, the manager, even reset my oil change info reader. He is a gem. read more

I went for a state inspection this past Saturday. I thought I'd have to wait, but it was done quickly. The manager, Mr. Reid, was incredibly friendly and even washed my windows while I waited. I've never been so happy with a state inspection as I was with this one. Highly recommend! read more

Usually go to the location on mockingbird and never had a problem. Went here my last oil change because it's closer to me. They absolutely over tightened my oil filter and now we can't get it off. I'm sure once we do it'll be totally striped. read more

I have used this place for several years. After today's ordeal, I will never go back. They are currently running a 25% off special on the oil changes and it is extremely difficult to see the top of the sign works for Uber drivers only. The oil change that I got for my car was just under $100. Scotty, the gentleman helping me even mentioned it to someone else that it was confusing. His rude comment of "sometimes things are confusing" is what made my decision to no longer go there. If this is the way they're going to treat customers that have been coming to them for years, you lose my business. This entire experience made me feel like I was being taken advantage of. read more

Avoid this Take 5 at all costs!!! The workers asked me to switched lanes since I was simply getting an oil change. They took over an hour to service one car, and then serviced two other cars behind me before they bothered to service mine. read more

David was so helpful and attentive. Although, I felt so bad that he was the only one doing work. He was bouncing back and forth between two vehicles while a woman with green hair, I believe her name is Tommi, was marching around with a clipboard doing nothing. Every time someone would look over to her direction, she would flock to a computer and act like she was working. However, David was sweating his butt off and still getting work done. I think they should hire more people like David because honestly, that whole situation was unfair. Hopefully the manager considers my review when he hires new people. read more

I went in to get topped off and the attendant checked my oil and told me it was fine - I didn't need a top off. My oil light was on but I wasn't yet due for a change. I went to a different location and this attendant told me I was dangerously low. Not sure if the first guy was lazy or just didn't know how to read a dipstick. Probably won't be frequenting this location anymore. Could have been disastrous!! read more

This location is a joke. Don't waste your time. There are several reasons why I am posting this review. First and foremost, I just had a very expensive car repair due to oil leaking into my rear differential. This repair, according to my mechanic, would've been avoided if I had a responsible person changing my oil. When he asked who has been replacing my oil he laughed, and then showed me several cars he recently had to fix due to negligence on take 5s' "oil changes." Secondly I have been to this location (before I knew of how they half-a** an oil change) and their "system is down." I'm not sure if it's a coincidence but their system always seems to be down when I arrive around 6:00 - an hour before they close. M I felt the need to post this review because the negligence (according to my mechanic) would've saved me thousands but the staff at this location failed to notify me of anything other than my dirty air filter. If you want a legitimate oil change go elsewhere, even if it costs an extra $20. Update: I went back the next day to have an inspection done and they didn't have an inspector on staff. I don't care if you're short staffed; don't advertise state inspections if you don't have an employee on staff during business hours read more

I just got my oil changed at the take 5 in Dallas, TX on Plano Rd and Walnut Hill Ln. after waiting an hour and a half to get serviced, they finally started working on my car. The male worker asked if I wanted to change a filter in my car and I politely declined. He stressed he thought it would be a good idea and I still declined as I planned to get my car serviced elsewhere and just needed an oil change. He then proceeded to show the female coworker my filter and said how he couldn't believe I wouldn't replace the filter and the female coworker replied "you can't fix stupid" referring to me. I then notified them that I could hear them. Needless to say my family and I will never be using any take 5 again. Absolutely terrible service. read more

Was needing an oil change badly however I only have Sundays off and thankfully they are open on Sundays! Despite there being a few cars ahead of me they got to my service fairly quick. Chuck was extremely helpful in helping me decided what was the option for my car and even discussed the different deals they had going on. On top of that another nice gentleman made sure we had cold waters during our wait since it was an extremely hot day. I will definitely be coming back here. read more

I have used this service before and they were always professional and performed the service with the highest quality. Well, that had changed today at noon 11/20/20.One the persons that works there was not wearing a mask the whole time i was awaiting service, so i rolled up my windows to avoid any contact with this individual. When it was time to service my car, he demanded i rolled down the window to which i said no since he was not wearing a mask. Upon my request he reluctantly put on the mask and started talking back to me very sarcastically. I demanded them to stop servicing my car at that point. Please if you want to avoid exposure to Covid 19, do not go to this place. read more

WOW!! Joel was awesome. We just bought a "new to us" car. Thought we might get an oil change. Joel told us it was fresh new oil and got us some new windshield wipers and checked all the fluids. Said our tire pressure was low so he filled them. Awesome guy! Awesome service!! read more

Take Five oil change sucks , they never open up on timer . never clean or pit things away . it's just nonsense

Great customer service. The technician was so polite and helpful. Didn't try to sell me extra services I didn't need and did a good job.

On June xx my wife took her Toyota Avalon to Take5 store 1234 at Walnut Hill and Plano Rd. for an oil and filter change. I told her we use 10w 40 full synthetic in this car. As they started servicing the car she relayed her request for the specific oil we use. The "grease monkey" there testily told her that was the wrong oil for the car and would "ruin the engine". When she said she would leave he informed her they had already drained the car. He then filled the car with 0W 20 synthetic which I consider suboptimal for Texas very hot summers, idling in traffic with A/C running. When she returned home and told me this I sent them a complaint on the email address on their website. I asked that they call my wife, apologize, and ask her to return to have the requested oil installed. To date, not a word of reply, not even go to hell. They may never know why they lost a customer, but now we know! read more

We are super impressed with the professionalism, friendliness and service at this Take 5 location. The staff is always informative and helpful, they offer water while I wait, and the service is super quick and reasonably priced. Shout out to Joel, David and Antwan for another great experience today. So grateful to have this place in our Lake Highlands neighborhood! read more

I love take 5. They are friendly and efficient. This location is great! I live in the neighborhood. This will definitely continue to use this location. read more

I like coming to this location it has never failed me in anyway. Im always there for a oil change

I'm giving the two stars because they were very friendly. Other than that, I didn't have a positive experience. First, if you don't have a bunch of extra time on your hands, I probably wouldn't come here. It took about 45 minutes from the time I entered the bay for them to start the oil change. I get it was a Monday morning, but based on the other reviews, I was a little surprised. Second, part of what took so long was an apparent issue getting the oil bolt back on. I could hear there was an issue, and so I asked about it. The lady said I should probably get a new bolt and washer from the dealer before my next oil change. What that says to me is that they stripped the bolt out, even if they weren't going to say that part out loud. This is the first time I've had this vehicle serviced outside of the dealership, so I'm confident there was no pre-existing issues. So now I'm concerned that there's an issue where there wasn't one before. It's unlikely I will use this location or even this company again in the future. Overall, just a very disappointing experience. read more

I've came twice for inspection and the first time a man told me I needed all my brake lights replaced but I knew they worked perfectly fine so I had my dad drive up there to see if that was really the issue and he was super rude didn't even want to speak to us so I went to another location and I went today again and I waited nearly 25-30 mins so instead I went to another location once again. This location is either not motivated or just lazy. read more

I came in for my typical oil change visit and JAMES C. was seriously such a GREAT help! Service was so nice and easy and I've never came across an employee who really tries to get the best deal for their customers! I don't know much about cars but he was such a HUGE help. read more

Great experience! Cali, Alex & Cason we fast, friendly & super professional. The facility was very clean & they were very patient & explained about the different oils, topped off all my other fluids & aired up my tires! This busy mom was extremely satisfied! read more

Great location! The team here is extremely professional, helpful and friendly. I'll definitely be back!

Great job! Fast and efficient! Gave out free bottled water for the waited. They were extremely professional in describing options. Waited fraction of time I normally spend at the oil change places! read more

I cannot say enough good things about this place. I pulled in tonight at 5 minutes until closing in the bitter cold. Zach, Nelson, and Austin were amazing. They were cheerful, friendly, and professional. They made me laugh, and I was out in ten minutes. Impressive customer service. They all deserve a raise! read more

This place was fantastic! As a busy mom on the go, an oil change can be a pain to schedule. Here there is no need to get out of the car and it's super fast and friendly! Kids stay in the car with you, which is great because they get to check out all the car shop stuff and this place offers refreshments. So the little ones get juice and snacks while they wait. I love it! Customer for life! read more

I went by to have an oil change and a state inspection only to be told that it would be about an hour to get to my vehicle. I noticed that there were about four workers not including the person that came out to tell me it would be an hour. This is the second time that this has happened. The previous time I showed up about 20 minutes before closing and the manager said to come tomorrow because they were closing. There were 3 workers not doing anything. I gave them a second chance but not again. I would give them less the one star if I could. There are other places to get my oil changed. They don't live up advertisements read more

Recently,under new management. This was the best visit EVER . Take 5 Oil Change on Plano Rd - location was good before but Now , W-O-W ! Five men attended to my vehicle all at once and communicated with one another out loud ,until all tasks were complete. I had a fast-smooth experience and completed a task . I learned of ALL their offered services, not just oil change and about My Car as well. I've used this location about 8 times and always an ok visit. Five Stars from me on this new twist in COMPLETE CUSTOMER SERVICE. It's damn hot out there,working in those auto bays,I know. But, the men continued to offer knowledge of particular vehice and even offered me cold water, twice before I left . My coupon saved me $8. This location earned my complete satisfaction. Take 5 Oil Change is conveniently located in my hood,on my home from work, never leaving my car, I was a happy girl and will return again and again. read more

Take 5 has become our go-to oil change place. Super friendly! I even came in a month ago thinking I was due for an oil change - they checked the oil level and the date I was last in/mileage and said I didn't need a change yet - that's a first for a quick change place! Being greeted promptly with a bottle of cold water during the Texas heat isn't bad either (or the juice for the kids or treat for the dog either;). read more

I thought I would give this place a try since most reviews online were good but instead found myself dealing with rude men. It was my first time there and I was asking questions about prices and the different types of oil and the man was being a smart ass & laughed with his co-workers about it. I left and went elsewhere to spend my well earned money. They lost a could have been new customer and a good tip. read more

Stay away from this place. A group of untrained professionals with horrible customer service skills. I waited over 5 minutes for them to decide they didn't have my oil filter. Then they just stand there and look at me and tell me to go to another Take 5. There is no way I'd ever come back to this shop or most likely any Take 5 after this experience. read more

Great guys, they put Dexos syn. in my truck for 75 bucks, took 1/3 of the time the dealer, not to mention putting up with any BS. They offered me water and I was on my way. Dealerships need to learn something, simple pricing and competent enough to get it done timely. These gents do both. Thanks. read more

I am always impressed by this location. Fast, friendly, professional service and a bottle of water. James and his crew did a great job!

This location has incompetent staff and nonexistent customer service. I had previously taking my car in for an oil change and was pleased. I returned and they weren't able to get my oil filter off because it had been put on too tight previously. They continued to try get it off and broke it. Next they told me I would have to go to a mechanic to have a mechanic remove it. The mechanic said he sees a lot of cars damaged by Take 5. The damaged. the oil filter so badly he mechanic had to get a special tool to remove it and replace all the housing around it. My simple oil change ended up costing me hundreds of dollars and the loss of use of my car for 2 days. I did receive call from customer service asking me to submit my receipt to them at the beginning of June. I have been unable to get anyone on the phone or to reply to my emails. The customer service continues to be horribly non-existent SAVE YOURSELF THE TIME AND EXPENSE AND GO SOMEWHERE ELSE!!! read more