I rarely try to write poor reviews, but unfortunately this was one of my go-to spots to get last-minute skincare if things ran out. I rather take my business elsewhere now that there are SO MUCH MORE Asian skincare options in SGV now, and there is really no need to shop at a place that treats customers poorly. I have had decent experiences in the past with some workers who genuinely are helpful, but the past few times have been terrible (some mention it's towards the night, but I've had similar experiences during the day). Unfortunately, most of the workers are EXTREMELY rude and dismissive. If there are multiple, they will be chatting amongst themselves. If it's just one, they are usually on their phone. They do not acknowledge you, and they make you feel terrible if you have to ask a question. Personally, I am someone who do not mind if there is no greeting or if they come up to ask if you need assistance, but if I am only here to grab-and-go what I know and need... they still give you an attitude! I do not get it because *I* try to be nice and polite, but why are they so rude? Takashima used to have good control over the Asian beauty space in SGV as a trusted retailer, but SO many stores have opened up over the years, major commercial retailers have now started to carry affordable Asian beauty/skincare options, and online is much more accessible now. As someone who purchases quite a bit of Asian skincare and make-up and always recommend friends places, this is not on my list anymore. read more

This place is used to be a spot for asian skincare with their variety. I decided to visit the store today after a while and I think this is my last visit. They don't have that many items in stock in store, plus the lady that works there is rude! read more

I came to this Takashima store a couple of times over the past few years, and the experience has changed. For my most recent visit, they ran out of popular skin products and don't know when they would restock. The staff here is lack of knowledge, and can't really describe their products. The convenient part is there's a shared parking lot in the rear of this establishment. read more

Takashima - Cosmetics & Beauty Supply Near Me - San Gabriel, California

Has the broadest selection of Canmake products out of all the J-beauty stores I've been to! Canmake & RosyRosa prices are also reasonable. Many other brands are marked up a bit though. Some products stay out of stock for a while but you can generally find them at the Arcadia store; there are also some products here that you can't find at the other location. I will note that staff are pretty hands-off and many items aren't priced clearly. read more

I don't need you to be overly nice to me, but can you at least just do your job? If you're a young able-bodied person who can't even work a simple customer service job, then what can you do in the future? I came to the store at 8:38pm today. The sign next to the door says the store closes at 9pm everyday, yet the sign at the door is flipped to say "closed" and the door is locked. I walked a bit to the left and saw two girls sitting next to the cashier on their phones. I knocked for one of them to notice me. The girl walked over to the door and simply pointed at the "closed" sign without saying a word. I pointed back at the sign that says you're closed at 9pm and asked "you're closed at 9?" She replied "yes but look at the sign." Huh? I should have took a picture of the two signs next to each other and showed her but I had a feeling she wouldn't open the door no matter what- 1) I've worked at 3 customer service jobs. I've never seen a worker behave this poorly, and this Takashima has always had bad workers. If I (or anyone else) was her, I would have at least opened the door to speak clearly and explain why you're closing early (a reason other than not wanting to do your job). 2) I don't know who keeps hiring these awful girls at this location but I've NEVER met an employee here who is friendly, helpful, or competent. They all hate their jobs equally as much as they hate the customers. They're truly a different breed. How do people like this even get hired in the first place? Advice: just buy your stuff online. You're paying higher prices here and it's not even guaranteed their shelves are properly stocked. Better yet, go to Shibuyala or the Takashima in Santa Anita Mall. read more

They closed at 8:50 when sign says 9:00pm. And I get it sometimes you gotta close early, but the lady was extremely rude and was looking at me like I was a jerk for showing up on time. read more

I stopped by this location often. Free parking lot in the back and plenty of parking spaces available if you park underground. I normally buy hair color boxes and other goodies available. I believe they offer a discount for all purchases. In terms of atmosphere, it is a bit dark and dull compared to other locations. Sometimes no one is at the cash register. Upstairs don't have many inventory either. I kept coming back due to convenience in location and discount! read more

I read all the 1 Star reviews and thought to myself, "No it can't be that bad!" BOY was I wrong. I usually go into these type of shops knowing what I am looking for so I don't really mind if they ignore me or follow me around. However, I have never met workers that hate you, even as you are paying. It was honestly painful, to see how much the cashier hated her job. When I got up to pay, I greeted the cashier and she did not even say hello back (I speak both English and Mandarin) and after I finish paying I said Thank you and she did not even say Thanks or even smile at me. It was basically wordless transaction, as I was trying so hard to be polite. It is really sad to see how this place has gone down. Everyone around the 626 area knows about this Takashima and have loved it for years. But honestly, I recommend other asian make up shops around the area. They are much nicer and have a bigger variety. Prices are also all relatively the same around 626. read more

All the reviews about rude customer service are correct. I wanted to check out this takashima store since it was a flagship according to the website and the girl who rung me up was quite rude. No acknowledgement really, threw my credit card down instead of handing it back to me. No audible thank you or really anything. Didn't even really make eye contact. Definitely going to be going to the other stores instead of this one. I highly recommend you avoid. read more

I've been a VIP in this place for so long but the customer service is terrible. I buy a variety of Japanese products from here and spend a lot of money, but I still get ignored from the girls in here. It's ridiculous. I've collected so many points from this store overtime but they never really gave me any free gifts. All the girls that work here are snobby girls that always just talk to each other, or they will be on their phones forever until you need help or need to get ringed up. None of them seem to bother to help you out and treat you like shit when you have questions about the products. If they didn't have the products I need for beauty regimen, I won't bother coming here. I wish I can give them 0 stars. read more

Great Selection with High Tokyo Prices Yeah so I am a guy and I don't use this store, but my dear little friend does. I came here and was mislead by all the hello kitty pictures in the front. Thought it was a Sanrio store. My little friend loves Hello Kitty and is an avid collector. ~Variety-5 Stars I have to say that for the class of persons this store is targeting, the variety is unbelievable. This place has everything imaginable for teenage (and even older) female patrons. The selection of cosmetic products was extensive also. The magazines...again, I could only wish I was a teenage girl. ~Price-2 Stars Uhh..Ok, so this place has variety. We are in the US and this place is charging Tokyo prices. I was astonished and never would pay these prices and nor would my smart friend. Most of the items are at least 40% overpriced. Ok, so some may be picky about their cosmetics. But!!!! 13 bucks for a Hello Kitty Pen? ummmm. $50 Bucks for a towel? To each his own. We didn't buy a thing but sure had a good time looking around. Judging by the reviews on this place, I doubt many know that there are other places to buy these things. Or, this place must offer convenience for locals. Lastly, it was around 7PM and there were three young ladies working and we were the only customers. They did not even greet us. I am leaving this aspect out of the review because we were not looking for anything in particular..just browsing. Anyways, I did have fun looking around with my friend and could not believe the prices..thus my post! This is a pretty cool place to browse if you are looking for Japanese girlie stuff. read more

Takashima - Cosmetics & Beauty Supply Near Me - San Gabriel, California

Randomly found this little store when they used to have missha store in the same plaza. Yes, this was awhile back. This store sells almost everything that relates to beauty&health. I love it because theyre all mainly, well mostly, products of Japan. Japanese makeup, makeup tools, air freshners to cute stationary stuff in the second floor. Customer service is OK. But I dont like how they think all the customers that walk in there are Chinese. They talk to me in Chinese and I am like 'WHAT?!' The girls are so rude and arrogant. It bothers me so much. They hardly speak English too. I just hope that they had a description in English so that I dont have to ask them every each one of them. Its pricy but all Japanese products are on the pricier side. Parking can be a hassle but street park, park across the street or in the lot behind, there are many lots to park. read more

Takashima - so hard to get these! now i dont have to order online! - Cosmetics & Beauty Supply Near Me - San Gabriel, California

Terrible customer service, they closed the store 30 minutes early and kick customers out even though it is clearly said that they are suppose to be open for another half an hour. read more

I'm a beauty product junkie and I was completely overwhelmed by this place. It's pretty hard for me to find a huge array of Asian brand beauty products, and this place is wall to wall beauty products. The packaging! The colors! There was so much to look at. Their lash selection was pretty scanty, but they did have eyelid glue and bunch of skin stuff. The place was pretty cute, but the aisles are really narrow and every shelf was crammed with stuff. There's a bunch of Asian beauty magazines by the door and the second floor had little gifts (kind of like a Sanrio store). I'd recommend this place for the selection alone. The brands are pretty pricey, so I wouldn't expect any bargains. read more

Takashima - Cosmetics & Beauty Supply Near Me - San Gabriel, California

Literally the worst Takashima I've ever been to. Service is normally great and the employees are typically very helpful at the other locations. The two girls working this afternoon were more concerned about doing their makeup at the counter than helping or much less even greeting customers. They're also pretty much out of lashes! Don't waste your time at this location- the Rowland heights one is way better. read more

No words can describe how happy I am when I am in this store. They have an extremely large variety of brands and products to choose from. Despite a lot of reviews about the bad service, I've always had great service here! The girls are very welcoming and offer me help if they see me wandering around. If you need help, just walk over to them and they're more than happy to assist you! Try to come during Asian holidays like Lunar New Year or Mid-Autmn festival and you're bound to find great deals on sunscreen and mascara. Plus, I feel like higher prices are justified because I know these products are genuine from Japan and not fake (which is why I avoid Amazon). Overall I feel like anyone who like Asian Beauty should check this location out, it's like Disneyland! read more

The cash register lady scanned my two items as Anessa sunscreen and charged me 3 times the price of my purchase. When I realized the "error" and ran back to tell her, she didn't even listen to me and asked "do you not want the item?" After realizing she charged me three times the items' real price, she looked just as bored as when we walked in the first time and mustered an indifferent "sorry". Usually, people who make such an error are usually shocked, so I was shocked by her reaction. She either did it on purpose. Or just too indifferent to care. And it's true that the employees here don't really speak English, but that's the least of their problems. Not speaking English is not a problem, unfortunately they also don't have minimum customer service and basic decency to be apologetic for a shocking mistake (if it was a "mistake"). Given that, I still have to say that their skincare repository is excellent and pricing very competitive. You can still buy stuff here if you know what you're looking for. Oh, and check that they charge you for the correct items. read more

Again, terrible customer service. I should know by now. Nobody greets you or asks if you need help. I didn't need any help but come on. You cannot take pictures. Okay understandable but questionable. Why is it that nobody acknowledges the customers upon entering but as soon as you whip out a camera they follow you around two inches behind you every step of the way just making sure you don't take another picture lol. Awkward and rude. (Because she still didn't offer any concern of helping and just stands there) Also, many users posted pictures on yelp so... How do you expect to attract customers with no pictures ?? It's just makeup from Japan, not some secret. Most cramped location compared to the Arcadia store. Aisles so narrow. Pricing is more expensive. Goto Maneki Neko. Art land. Or beauty diary. It's usually $1-$3 cheaper at those places for the exact same products. Exact. Same. Products. They rarely get anything new here. Canmake. Dolly wink. Biore. I think I haven't returned in awhile and I haven't missed out on much. The upper floor has random items that are so over priced. Hello kitty, nail supplements, rilakkuma, phone cases, hair brushes accessories, and sometimes occasionally gyaru magazines. I think I'm simply giving it the extra store because of location convenience. Many years and the service never changes. read more

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I love this location!!! They have a much larger selection than the Arcadia store and they have promotions from time to time like 15% or 20% off so keep on watch for when they have sales and stock up on items! Just in case you were wondering, Takashima is a Japanese skincare makeup store that sells asian imported beauty products. I can't read Japanese, but the sales ladies are generally really helpful and can translate or explain to you what each product does! For this location specifically, the sales ladies were really friendly and gave me a lot of good suggestions when I asked for recommendations for the type of products I were looking for. They didn't try to push products that were expensive or just to try to make me buy something. Will definitely be making the extra 10 minute drive to come to this location! read more

I visited a close friend of mine in L.A. and this is one of the stores she introduced me to. The first time she brought me there, I was lost and confused. The only thing I was familiar with was a poster of a guy I knew from watching a Japanese romantic comedy series. Our second visit made me fall in love bc this place has everything I needed! Needless to say, I went on a mini shopping spree. I should have listened to my friend when she told me to SHOP til I dropped there. Now I'm regretting not going on a big shopping spree bc I can't find my favorite hair mask anywhere in the States or online (well, anywhere with reasonable price). I look forward to going back whenever my next visit will be. The only reason why I'm not giving it a full 5 star is bc you can't buy anything from their website. Not only does the English option doesn't help translate everything, there's also no option to actually check out to purchase your products. I hope someday the website will work. read more

When I walked into this place the first thing that came out of my mouth was "Aww I miss Tokyo!" If I didn't ask my stylist where a good place to find hair and facial products I would have never known about this shop. It's tiny and sardined. If you've lived or visited Tokyo you know what I'm talking about. The aisles that are about 2'-wide and products packed jammed everywhere. They had everything I needed and more. While the store is (most likely owned) by Taiwanese, everything there is Japanese. They have everything in there that the conbini's in Japan have (not all but a good array of products). While I was only going in there for face moisture cream, I came out with three items. Well four, but the fourth one was a free gift. My friend and I spent about a good hour (maybe more) or so in there looking at everything. While I was planning on only getting one item, my time in there made me want to get more stuff. They have the Angel Heart collection, which by the way is love. You can't go wrong with this product! They also carry the "lets diet" stuff. You know in Japan that "diet"-ing is a "hobby" in that country. Hence why they carry stuff for your entire body to lose its fat. Do they work? I have no clue, but I'll find out next month when I go back to try some. They do have a second floor that looks like it sells sanrio stuff. I didn't go upstairs because I was too into looking at all the beauty products. The girls in there were helpful in helping pick out a good skin repair product. I've been using American products for about a year, and my skin is terrible now. While the prices are expensive, and while some of the reviewers complain about it, beauty has it's price. Takashimaya adds an extra $5 or so to the original price tag. (The Japanese yen converted) What can you do? I'm so used to paying for these prices for Korean products too, so I'm cool with it. In all honesty, me and my friend think that their price range is normal. I took my little sis and her sis and sis' friend here. They love it. And my lil sis works at Mitsuwa, she said the prices are the same. While you can find a majority of these products online and probably a bit cheaper (and free shipping like Love X says), I'm the type to want to try it out first. I like to have the product in my hand. What if you order a product you hear good reviews about, but when you get it you have an allergic reaction? You skin turns red or some odd color? You can't return it and you've lost out on your money. You Americans want to know why Asian's looks so young? We don't have a secret, we just have good products that help us and we maintain our beauty. I describe my first experience at this shop as "the most invigorating, exciting, excruciating, most painful experience I've ever had." This is a dangerous store for me and my friends. We are skin care, beauty freaks. When I go to Nijiya, Mitsuwa or Marukai, I only see half of these products and the prices are about the same. read more

Bought a electrical eyebrow shaver but it never work. The thing turns hot after I put battery in, but it never TURN ON. Avoid to purchase it if you ever see that in store read more

Takashima - Cosmetics & Beauty Supply Near Me - San Gabriel, California

They have a wide variety of Japanese makeup products, especially the whole Canmake eye/lip/cheek/concealer selection & Dollywink lashes. Nice Decorte lipsticks too. Lots of shampoos, accessories & some skincare. The service is mixed, as mentioned by others one person was on her phone but the other sales lady was helpful & knowledgeable & helped color match, I was fine to browse on my own. Some packaging is in Japanese so I had to check with salespeople for translation. They are having a 25% everything promotion so stock up! Pricing is competitive, eyeshadow quad palettes were about 10-14$ before discount, lashes about 4-6.50$ and interesting colors/shapes compared to standard western places. Easy street parking. Everyone was masked. read more

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I came to this location in order to buy some micro-fiber double-eyelid tape. The staff was very nice, but not so knowledgeable or helpful in terms of products and application techniques. When I asked the lady how to apply the tape, she told me to just Youtube or Google it. I mean really? Well, color me surprised with that response! She knew how to use it, but had no patience in giving me a ten second explanation--I was not impressed by this, obviously. The only reason why I would give this place 3/5 stars and not any less is because they had the product that I was interested in, and the location was clean and bright (much like the Arcadia location). In terms of which Takashima to visit, it doesn't really make a difference. The service and the products in-stock and out-of-stock are usually the same. I am going to continue coming here because no other stores carry the supplies that I want. read more

Takashima - Trying out the infamous double eyelid tape to extend my natural double eyelids! - Cosmetics & Beauty Supply Near Me - San Gabriel, California

Still has 10 minutes until closing and one of their rude employees were following me with a broom and kept sweeping behind me. And eventually she swept the broom and hit my feet. Extremely rude and said they are closed. Please do something about your rude employees and teach them some manners. ***FYI it was an Asian girl with dyed blonde hair and eyebrows that were not on fleek read more

4 years I've been a very happy client there, and today a new hire seriously pissed me off. How supportive am I of their business? When you're their vip member, there's a $40 off coupon you receive for every $800 you spend. Personally, I get it a couple of times a year; so call me a loyal patron. This store used to hire knowledgeable associates. Now, they have downgraded to accepting legit dumbbells. Today, I called to check on the inventory of one product, this dimwit who couldn't complete a full sentence responded me with a blank, and ofc I was speaking perfect Mandarin Chinese so idk what was so hard to understand. Even worse, she refused to walk 11 steps to check, - yes, that is how familiar I am with that shop. What was more infuriating was she then hang up on me after acting dumb,... and wait, it was not over,,, the phone line was unplugged right after so calls couldn't even go in. No one cared to answer their WeChat service line anymore, either. What has happened to this business? How did the excellent service turn into complete garbage like this? I am very shocked about this downward spiral of change in their business culture, an utterly lack of effort and care. I am very confused about what is going wrong with their company because it is not the same as before. The Image cosmetic store would be delighted to welcome my business with smiles and attentiveness for now. read more

Today,I was looking for THE OOZOO facemask it show $8 for /5pcs online store , i know this items wasn't that cheap and doesn't make sense so I called to the local store to confirm the price of the mask.The girl talked to me the way was so mean.She said it is selling $7 in the store for 1pcs then I told her their website it shows $8/5 pcs. Then She said" Do you want to buy it or not , if you think our online store is selling cheaper ,you can get it there" WHAT!?First ,I was trying to telling her their online store showed the wrong price and it make me so confuse of the price. HEY!ARE YOU GUYS WORK AT THE SOME COMPANY?The way she talked wasn't professional she sounds this is not her business .OK GREAT!Thank you for this bad customers service IN LA you are not the one local cosmetic store. PS: Also She said this website isn't come from them even i told her to check their website .I found their phone number from this website.If you think you are not care about MONEY ,go buy it from them,but I am not recommend [OVERPRICE & BAD SERVICE]. One thing I did wrong is I forgot to ask her name. read more

Takashima - Cosmetics & Beauty Supply Near Me - San Gabriel, California

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It 's my first time to write a review about one store.One of the cashier today in this store is so impatient and rude!!! I just gave the wrong phone number by mistake,she told me do you know our membership need to be subscribed with money,not just the message on your phone.For sure I know if I am a member or not!I paid for it! She just doubted me so rudely.No one is supposed to put up with that kind of face!super disappointed!!! read more

They gave me gifts with My purchases the second time I came here cause I wanted to try out Japan makeup they have lots of good choices and the don't watch your every move which makes it very comfortable to shop! Came there for the Canmake stuff wish they have more intergrate Japan shishedo makeup and Excel Japan! read more

Takashima - Cosmetics & Beauty Supply Near Me - San Gabriel, California

2014 YELP 365 CHALLENGE - 334/365 Pretty cool Asian/Japanese cosmetics store in the SGV! I discovered this place when I saw some beauty YouTubers going here in a vlog. I have only been to one other type of Asian beauty store before, so it was definitely exciting checking out Takashima! Parking: Small parking lot above ground behind the building which leads to an underground garage (1 floor). FREE which was great. Store Itself: The store itself isn't super big. It feels very cramped because the layout is basically a bunch of shelves with narrow aisles. I was really impressed with how clean it was, well lit, and SO ORGANIZED! Didn't seem like anything was out of place and everything had its own little designated spot. The shelves were packed with products and they even had some stacked on the floor, but everything was neatly organized so it wasn't too much of a nightmare looking through the products. Honestly I had a hard time looking at the products because I am not really familiar with Asian brands, and also because almost all of the products are written in Japanese or some other Asian language. Hardly any of the products were in English =/ Fortunately the girls that work there are pretty helpful and they can easily translate any of the products if you are looking for something in particular or need help finding something. They helped me find this eyeliner I was looking for, and they also helped my roommate choose a hair gel. There is a very small upstairs portion of the store that is really just like a small loft. They had more of the miscellaneous products up there and my friend ended up buying a solar powered bobblehead of Rilakuma holding a cheeseburger LOL. Prices were pretty comparable to the other Asian cosmetics store I have visited. I believe I paid $18 for the 1-Day Tattoo eyeliner. My friend's Rilakuma was $35 hahaha. Overall, pretty great store for anyone who wants to check out Asian beauty, cosmetic, and skincare products! read more

if you like japanese beauty products (or if you're like me and LOVE them), this place is a dream come true! the downstairs section is crammed full of items heretofore unseen outside of asia, albeit with a hefty markeup (hence the reduction in star rating. $40 for mascara? zomgwtfbbq!). they carry everything you see in the beauty section of japanese grocery stores x 10, even hard to find brands like kate, t'estimo, sana, and majolica majorca in addition to the usual shiseido and kose. there's also a nice selection of skincare, false lashes, eye drops, hair and body products, and accessories like eyelash curlers, eyebrow scissors, cotton pads, velcro rollers, etc. the experience can be overwhelming (and asking the salesgirls doesn't always help since they're not japanese), so allot yourself more than just a few minutes to browse. it's definitely a fun way to add something new to your makeup collection! read more

I like this store for the selection of Japanese beauty products---this is where I get my Palgantong powder, and my first born eyebrow pencil and other goodies---5 stars for the selection BUT..... 1 star for the workers!!! You guys suck! You need a lesson in customer service the American way! Seriously, what is with the ladies that work here? I hate the workers! they look at you with this raised eyebrows, all attitude like. If you ask questions or opinion, they answer with the greatest reluctance. They give suspicious, surly looks. All they do is stand in front of the cashier, giggling or occasionally restocking the shelves. They are NOT busy!! One time I wanted to exchange an item which is supposedly permissible according to their store policy. Mind you I spent over $100!!! and it was only 12 hours of a difference from the time of purchase to the time that I wanted to exchange the item. They spent a good 10 minutes examining the item that I wanted to exchange (a $13 eyeliner), muttering comments in Chinese among themselves, eyeing me suspiciously----ugh!! I was fuming internally at this point. So rude! This store would be a top notch store if the workers didn't kill it with their attitude. Will it kill you to take some notes from the sales people at Sephora or department stores? #1 lesson in sales: BE NICE. read more

4 stars for price; 5 stars for selection! Browsing through this place is like digging for gold in a collapsing mineshaft: You know you're gonna come out with something good, but at what price? This particular Takashimaya is modeled after the popular cosmetics / health care / stationery / Sanrio / Snoopy / Totoro / Winnie the Pooh / nail art / cell phone charms / trinket supplier that the Japanese department store (of the same name) was, back in the early-90s feathery fan-toting disco-a-go-go diva boom of pre-Ayu Japan. Assuming that the Alhambra branch has no affiliations with the Japanese chain, they are very, very well stocked, with narrow aisles and high shelves and glass cabinetry and racks lining the loft staircase to ensure that everything shares in a small piece of the limelight. Many of these products can be found in your local Japanese market (Mitsuwa, Marukai, Nijiya) or Life Plaza (Alhambra, Rowland, Diamond Bar), but never all at once. Of course, your one-stop personal shopper won't let you forget his agent fees at 100% markup cost. Yup. 100%. Sample currency conversions: - a bottle of "nail gradation liquid" (blends colors together) original price: Y1395 ; takashimaya retail price: $22.95 (Y2649) - a bottle of Testimo brand nail polish original price: Y800 ; takashimaya retail price: $15.00 (Y1727) - SALA / superMILD shampoo original price: Y500 ; ; takashimaya retail price: $10.00 (Y1151) - GATSY hair wax (men's) original price: Y800 ; takashimaya retail price: $11.95 (Y1376) ...the list goes on. I'm convinced that you can actually haggle with the owner (who is always haggard and bustling and moving things throughout the store) - while I was in the shop, a woman wanting to buy a $79.95 Snoopy on a Swing (no joke, I don't know if it sang or swang or got up and did the rhumba) negotiated the price down to $70 along with a 10% discount and one-time fee of $5 to become a "member" and get "member benefits"...though I'm not quite sure what they were, cuz my measly $38.95 (a bottle of gold glitter polish and nail gradation liquid) didn't merit these member benefits. But, financial woes aside, you can't put a price on such gorgeous brands as these! TESTIMO VISEE KATE MAJORLICA MAJORLICA pN FASIO SHISEIDO RUPINA RAYCIOUS SALA superMILD GATSBY Totoro Hello Kitty Winnie the Pooh Doraemon Snoopy ...if that's not your thing, there's a Missha down the street. $3 makeup at 70%off! read more

I really tried to like this store. It has been here for years. The service sucks, the girls don't speak english (or choose not to), and either follows you like a hawk or ignore you completely. Majority of the products cost more than if you bought it directly from Japan and paid overseas shipping or went to Mistuwa, but there is a large selection. They have not given me correct change multiple times (over five dollars). However, most lack any english so you would have to be able to read some Japanese. Since I rather not wait three weeks, and know the products from research/basic Japanese, it serves my need. read more

I think everyone can agree that we hate the customer service and the attitude of the workers here, but keep coming back to the store for the sake of necessity. This is where I like to get my car fresheners, and boyfriend gets his gatsby. Unfortunately it is currently closed for remodeling :| They'd better come back soon before they get replaced by Daiso/Amazon! read more

This place has the worst customer service ever! I asked one of the ladies for help regarding a BB cream I wanted to purchase and she walked away ignoring me to my boyfriend who was at the other side looking at random cosmetics. Little did she know we came together. Besides the customer service, the cosmetics sold in this store are priced ridiculously high. I was running low on bb cream and asked how much the item was. The man at the counter specifically said $55 but when my boyfriend asked the lady at the other side she said $45!? I can get that same item for less than $10 and on average it should be no higher than $20. Ridiculous. read more

Yes I feel bad for giving such low score for a place that I visit about once every two months. I would come here for some makeup refills and hair color because they have what I need and the price is usually a dollar cheaper than other places. This place used to have much more items like super cute hello kitty dolls, pens and many other cute japanese characters stuff. I don't know why, all in a sudden, it just changed to a cosmetic store. They still have some dolls and other stuff but I knew they are the old left overs. This place is not only lacking the customer service but the workers there are just MEAN!... The workers there don't show you respect, don't greet you, don't even say thank you or anything. Today I experienced two girls and one even refused to help me when I was ready to pay. Even though I shouldn't have too much expectation for the customer service because they do not get tips. However, I think customers deserved at least a greeting and thank you from the store..... and only credit card when above $25?... sigh read more

This place is ran by FOBs...with seriously bad communication skills and non-existent customer service. I use to frequent this location a lot back in the days for my japanese makeup fix. But then I realized that their prices were too pricey compared to online deals. But what can I say, sometimes you need that instant gratification of an impulse buy. The ladies that work here basically keep to themselves. I usually see 2 girls working in the afternoon hours and whenever customers walk in they don't greet them or offer any help; instead they chitchat amongst themselves about who knows what as if they are too busy to bother with you. But then again I can't blame them, maybe they don't have great English skills, but then again it's America, go get yourself enrolled in an ESL class for English, and a business class about customer service! read more

Holy moly, this place is super bright at night. You can tell just by looking at the shop from the outside with all of its lights on - enticing you to take a peak at all the Japanese beauty supplies they offer. When you walk in, you'll definitely need some shades to protect your eyes! Nonetheless, they carry an extensive selection of Japanese cosmetics and body care products. It's a tiny place with 2 floors, and a couple of female workers wandering around. I didn't ask them for any help and they didn't approach me either, so can't say much in terms of customer service except they appear unenthusiastic. Although they carry a large selection of items, the biggest downsides are: all products in Japanese with no helpful English translations from the store (c'mon, what am I buying then?), and overpriced as you can definitely get these items for cheap at another place and/or online. Still, if you're curious to see what they offer, it's worth a look to try out some testers they may have available on the floor. If you know what you're buying and it's something that is hard to find anywhere else, then this place could probably meet those needs. read more

I've noticed other reviewers griping about the attitude of the workers here. Haha...naw aw. You want to see real, bitch ass attitude, go to the Takashima Discount Store in Rowland Heights (go read my updated review). Every girl who works there that I've encountered has been over-the-top rude and out of line. Anyways, so for the service part, I think the girls here are like 2 notches better. They do sit around on each others' laps while playing on the computer in the back (seriously) or have their lunch while walking around gossiping, but honestly...when you're a girl and you work at this kind of store, what else do you expect? Hard manual labor? Not really In terms of products, I like this place a lot better than the Takashima in Rowland. The set up is more appealing for some reason and I believe this place has more products. Prices are typical, nothing surprising for a Japanese boutique. I would like to emphasize again that the service and attitude here of the girls working is a lot better than that of the girls at Takashima in Rowland. I recommend people in the area to stop by here. It's a nice place. read more