never had a bad experience in the 10+ years they have been cleaning my home in Boca, on time, professional, reasonable pricing for a higher end clean. read more

HORRIBLE company. Do not hire. Owner just tried to blackmail me for this review. See screenshot ! If zero stars were an option, that would be my rating. Company lies, leaves messes, doesn't clean what they say they did and denies even what's in pictures, and charges a TON for a crap job! Total lack of accountability. Even by a manager! read more

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This place is terrible. There is something really wrong with the owner and her aggressive approach towards people. We were given a poor referral to use them and they were terrible. There was a miscommunication over the price, they charge $120 per hour which is expensive. For that price, the place should be spotless. The workers are incredibly slow, inefficient, and ineffective. They didn't finish cleaning the house and also left it in the same condition they found it. When we gave feedback for unsatisfactory work she yelled at us so we had the issue settled through our credit card. She then sent letters threatening a lawsuit. This person is irrational, the work is bad, and it's not worth the headache or the price....avoid at all costs. read more

Tailor Maid - Dirty floors after "cleaning" - Home Cleaning Near Me - Delray Beach, Florida

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We've used Tailor Maid several times as our go-to cleaning service, and Elizabeth and her team never disappoint. They are meticulous, hard-working professionals that leave our home looking spotless each and every time they come out. We've had bad experiences with other cleaning services in the past. A lot of other cleaning companies lack attention to detail, and we always end up feeling like we would have been better off just cleaning our home ourselves, but Tailor Maid really treats your home like it's their home. They're also very polite and courteous over the phone when setting up appointments, which I appreciate. I give them my highest recommendation without a doubt. read more

Switched to this service from maid pro after they let my dog loose in the neighborhood. The cleaning ladies they have are fantastic. They are always on time and my house looks great when I get home from work. They are sweet to my dog and even make sure his water bowl is full before they leave. They're easy to get in touch with, but I never need to! read more

We were moving out of our place and called Tailor Maid to come and do a spiff up of our empty apartment. After speaking with the phone representative, it was understood that the job could be done with 2 people in 4 hours. Expecting to start at 9:00 am, i waited there in the empty apartment for 40 MINUTES to let the crew in. Several calls to the main office were greeted with a simple, "they are on the way." Finally, at almost a quarter to 10:00, a single person showed up for the job. I asked where the rest of the crew was... Her answer? "I get started. She be here in one hour." Riiiight. Where are your cleaning supplies? She pulls out a single roll of paper towels and replied, "I just use what you have." The apartment was EMPTY!! Needless to say, I fired Tailor Maid right then and there. What cleaning service allows their crew to show up separately... AND WITHOUT CLEANING SUPPLIES? This was by far, the single worst cleaning company I have ever had the displeasure of using. I took one for the team on this. Don't make the same mistake I did. Steer clear of Tailor Maids. **UPDATE** (Sept. 28, 2014) I was just contacted by Tailor Maids, through Yelp, regarding the content of this review. Catherine B. (who is a new Yelper as of this month) states that this is just a case of mistaken identity, but I can assure you it is not. This is a real review of a real incident that actually happened. Tailor Maids shouldn't be concerned. As of this writing there are four brand-new, glowing, five star reviews written just last week!! (Check out the reviews that were "not recommended") These were the first and only reviews any of these people have ever written, and although I will never use their service again, it is clear that Tailor Maids has done something to turn it all around!! read more

I had my apartment cleaned yesterday by the Tailor Maid team and my place looked so beautiful that I almost shed a tear. I'm not a messy person, but I had recently moved into a temporary apartment and haven't had the time to properly finish all the little to do's and keep up with the cleaning. At the same time, the company's owner called me back after an inquiry I had placed LAST OCTOBER. I was impressed with her persistence and decided to meet so that she could see the space and provide me with an estimate. She gave me a reasonable offer and though I was reluctant to hand over my key and charge card information at the first meeting, I thought "what the hay, I'll give it a shot, it will be nice to have help." I proceeded to look up the company on Yelp and found divisive reviews. Still, I figured I would wait to see the results. They only work during the week, so my maid came in while I was at work on Tuesday. I was so wonderfully pleased to come home to an immaculately cleaned apartment. She had folded my clean laundry for me, hung up dresses that I had left lying out on my bed and scrubbed down my tub until it was practically sparkling. Every appliance and mirror was bright and shining. The floors looked spotless. I'm so happy and would happily recommend. read more

My wife and I have been using Tailor Maid for many months and love the difference it's made in our household. The cleaning teams have changed a few times, but everyone we have met is cheerful, hard-working, and has earned our trust. Thanks, Elizabeth! read more

Perfect!!! The owner Elizabeth was lovely on the phone and scheduled me right away. She responded quickly to my request through Yelp. The ladies who cleaned were super nice and OMG cleaned everything within an inch of its life. My apartment has never been so clean! They will become a monthly must have in my life! read more

Very pleased with the services. Lisa showed up on time was very nice and professional. She worked hard! Excellent services read more

What a great experience I had with Tailor Made. Elizabeth was so very helpful in assisting me with my parents condo in Boca Raton while I was located in NY. My parents don't go down very often so I needed someone to freshen up the place and she went out of her way to accommodate me and had one of her girls come work on a Sunday, since that is when I needed her. I found her service to be amazing. They are prompt, honest and I would recommend you give it a try!! Way to go Elizabeth!! Linda P- Boca Pointe read more

My sister who lives in Delray Beach needed a major cleaning for her apartment in Delray Beach while she was hospitalized. I live in California and was at a loss where to start, then I found Tailor Maid. Elizabeth was wonderful! The apartment needed significant work; she was caring, understanding and worked with me to arrange for what was needed. I now have peace of mind knowing everything is in its place. Thank you to Elizabeth and her hard working team. I would recommend them to everyone in need of a great cleaning service read more

I have used Tailor Maid for the past 3 years and have been very pleased. The women usually work in teams of two so they are able to clean a large home in a relatively short period of time. Everyone they have sent to my home has been very personable and knows how to properly clean a house. Julia S read more

Elizabeth is the worst person/company I've ever worked for... She explained in interview that I would receive $80 a day plus $10 tip... long story short I've worked there for 3 weeks due to the fact she was short paying me and always had an excuse of why my check came first week $20 short... second week $120 short... third week I quit on a Friday and I've never received my check... I called numerous occasions and she said she doesn't owe me any money because I quit without giving her a 2 weeks notice... not to mention she curses every other word and moves like she on drugs.. I would not recommend anyone to hire her... she even has illegal Spanish speakers that works for her that I had to translate everything through a phone... it was aggrivating... they want to leave so bad because she short changing them as well... I wish them good luck... elizabeth is a nasty person read more

Loving my new cleaning team from tailor maid. They don't miss a spot and are fast and thorough What a life saver!!! My house finally looks and smells clean! Cannot live with out them. I'm hooked read more

Since writing a frustrating review, the new owner of this company reached out and was very understanding and apologetic about my experiences. I appreciate the concern and I really believe she will do what it takes to make sure every customer is happy !!! read more

The owner is a know it all , no respect for what clients want or say, charged for more hours than she estimates on contract, first week i could understand but that does not mean it's ok to continue, always have excuses, does not accept complaints and try to justify with all kind of BS, promised to send someone experienced but she was not, takes customers for stupid, begs for more chances to make things right after I said this was not working for me. Then I said ok and things were not acceptable again.. I mean bed not made, no pillowcases on and blanket hanging 4´´ outside bedspread, kitchen counters and fridge door a mess, pillows not fluffed, placemats not in place, laundry room a mess, Not swept in corners, not details oriented, no experience, after 8 hours 3rd time, still no time to iron a few things, left all my doors unlocked.. i was even ok to give a chance after being begged again, thinking that maybe it was because it was a new place and not used to Windows on the beach... but after 3 times I say enough.. right after I said no more, i got taken for another $800 right out of my account just to cancel their services. I even asked for her to rip my credit card info but she used it instead.. at the time of hiring ,She had said that if I didn't like them, it would not be a problem, that all she needed was 2 days notice.. I should have known because she wanted my keys before she started, I would have to change all my locks today if I gave them just like I had to change my bank account.. SAD ..Stay away from that company , do not give your credit card on file and do not give her your keys and read the contract and do not sign . I should have listened to my gut feeling ..Each time she begged me to try another week , all she was doing was making sure the date limit to cancel was passed in her book but it never crossed my mind that someone can be so crooked because I was being nice and was hoping it would get better while paying more to train the employee..And now she thinks she got me good but she will see that Karma is a bitch !! Elizabeth might think she is the professional but we are the clients and yes we can ask for specifics , like clean and organized and we need to agree with time and money.. because it is NOT her money until she earns it!! Beware she just stole from me.. She was well paid for the times she sent someone eventhough it was not what she promised but she has no right to take $800 for NO work just because I choose to not continue with her company after 3 weeks of trying to make it work. I will Not be bullied in my own home and take hostage and robbed like that.. read more

Do not hire Tailor Maid. Horrible customer service. I had an issue with some of my property being damaged from the cleaners. I did not realize until after the cleaners left that there was an issue. I brought it to the owners attention within a few days, she took no responsibility, even blamed me and it became a huge hassle. Never received compensation or an apology. Extremely disappointed that I hired this company. Stay away. read more

When I moved into my new Fort Lauderdale house over 10 years ago, I put out several phone calls to cleaning services, and Elizabeth, the owner of Tailor Maid, was the only person to return my call. She promptly met with me at the house and went over all the details. We have been using her services ever since. In the end the company is only as good as the people who come to clean your house. We had one crew that we were not happy with at all, and Elizabeth promptly replaced them. For the past few years, Luz has been cleaning our house, and she is fantastic. She is always on time. The house is always spotless when she is through cleaning, and she always finds times to do something extra, like polishing silver or cleaning out a silverware drawer. Elizabeth will work with you on schedule changes, and we have never had a problem adding an extra cleaning. A note about cleaning supplies that someone complained about in an earlier email: I have never worked with a cleaning company that furnished their own supplies. Everyone has different preferences and I want control of what products are used in my house. I highly recommend Tailor Maid!! read more