TL;DR Finish quality was rough, seams and vents had heavy…read moreadhesive buildup, and several areas now collect rainwater -- and these concerns were never addressed. On top of that, the contract copy arrived 5 days late after a $2,000 deposit, the office initially had no record of our project, the written contract didn't match what we were told, and the job required three visits -- which altogether felt very unprofessional for a $6,000 repair. - We recently hired Guardian Roofing to repair a roof leak above our dining room. The inspection took place the week before Thanksgiving, and the repair itself was carried out on Thanksgiving Day. We genuinely appreciated that the crew was willing to work over a holiday. However, the weeks that followed involved multiple return visits and repeated attempts on our part to resolve concerns privately. Because these issues remained unresolved for nearly a month, we felt it was important to share our experience for future customers. Because water was actively leaking into our home, we moved forward quickly after the salesperson explained that the job would include replacing the roof plywood and installing a gutter downspout extension. We paid a $2,000 deposit that same day. Although the contract was signed electronically, we did not receive a copy for five days, despite being told it would be sent immediately. During that time, the salesperson became unresponsive -- and when we contacted the company office to follow up, they initially had no record that we had signed a contract or paid a deposit. That was extremely concerning given the urgency of the situation. After the repair was completed, we finally received the written contract -- and only then realized that it did not match what we had been told. The gutter extension was not included in the document, and the plywood had only been partially replaced, even though we had understood the replacement would cover the full section. When we raised these discrepancies, we were told that the company had simply followed the wording of the contract. Only after further discussion, including acknowledgment of what the original salesperson had described, did the company agree to install the gutter extension at no additional cost. Still, for a $6,000 repair, the overall process felt disorganized and unclear. The job ultimately required three visits: the initial torch-down installation, a later trip to add the omitted gutter extension, and then another visit to secure that extension after it was installed too loosely. Even after all of this, our original concerns about finishing quality and water pooling were never addressed. These concerns were not just about appearance. This section of the roof is clearly visible from our upstairs rooms and yard, and even neighbors who can see it commented that the work looked surprisingly rough for a professional installation. The seams and vent patches were left with heavy, uneven adhesive buildup, and in several areas rainwater now collects instead of draining properly. When we raised these issues, we were told that the work met company standards and, in their words, "we are not decorators." The conversation repeatedly shifted toward explaining the nature of torch-down roofing -- as if the outcome were simply inherent to the system -- rather than addressing the quality of the execution itself. What made the experience particularly difficult was feeling that our urgency and lack of technical knowledge were not met with clear guidance and follow-through, but instead left us to discover contractual and workmanship issues only after the fact. In the end, the combination of delayed documentation, unclear expectations, inconsistent internal awareness of our project, multiple return visits, and workmanship that appeared unfinished left us disappointed and concerned as customers. We hope this review helps other homeowners make informed decisions and encourages greater clarity, accountability, and care in both communication and work quality going forward.

Dishonest! They intentionally omit an important "requirement"…read more I requested an estimate for an exhaust vent repair which was simple to do on Guardian's website. Guardian quickly called me, which became a strange experience. The lady from Guardian asked me if my Wife was employed and what her hours were. I asked why she wanted to know that, and she replied that they like to be able to discuss the project with both Husband and Wife. I told her that I'd handle everything myself. She again started down the road about my Wife and asked what time she gets home. I said don't worry about my Wife's hours, she doesn't need to be at home for me to hear how much this will cost. Such a personal question, especially after having asked to stop, is very inappropriate and weird for Guardian to pose. An estimator came to our house a few days later; fantastic employee and experience. He was very professional and knowledgable. I went up on the roof with him and he explained a lot about shingles, etc. He was at our house for an hour. I received a message from Guardian the next day asking to schedule another visit to my home to discuss the estimate. I was confused by their request. I politely declined and asked them to email me the estimate like every other estimate we received. Guardian refused to send me my estimate. Then they emailed me: "Our process does require an in-person review the estimate so we can walk through the details, materials, and options and answer any questions. Since a lot goes into our estimates, we're not able to send the estimate by email alone." No, their "process" is something they made up; no one is making them do this. Yes, they CAN email an estimate...like all their competitors. They want to come out again to try and pressure us. Guardian is saying that I have to take time out of my day, again, to be presented the estimate in person. Their competitors came to my house, then emailed me an estimate the next day. Like every other estimate experience I've gone through in my life. Had Guardian told me they refuse to email the estimate, I never would have let you come in our home. But they intentionally didn't say that, a lie of omission. This is a deceptive tactic. It's also extraordinarily disrespectful of my time.

I hired GutterHawk to remove original gutters/downspouts (over 30 years old) and install new ones…read moreon my primary home. Aaron came out to the house and provided multiple options for me, he was patient as he educated me about the various components and my options in terms of size, profiles, covered gutters vs no covers. I found him to be knowledgeable and communicated respectfully. He offers a 5 year warranty on his workmanship and as a single mom - this gave me piece of mind. He also had a price match guarantee. Aaron is a great communicator- he always let me know when he was on his way or his ETA which I appreciated. He is a very hard worker - staying until the job was complete - and then, because he finished after the sun was set and I couldn't really see the job - he came back a couple of days later to do a walk around with me and answered my follow up questions - he also taught me how to empty/check the downspout clean out boxes. I would recommend GutterHawk for your gutters/downspouts. I think Aaron is honest, hardworking, reasonably priced, and reliable who also does good work. My gutter system is not leaking and looks great!

The owner Aaron was amazing! My old gutter were leaking and rusted so they really needed to be…read morereplaced. Aaron came out and gave me a great reasonable price for new gutters. I chose black gutter which look absolutely amazing! Will definitely be contacting Aaron again if i have any gutter needs!!

They were very professional and very nice. My issue is that I had 3 different companies come out,…read moreand I got 3 totally different opinions on what my gutter problem is. Before that, I was so ready to hire the Advance Custom Gutters crew because of their knowledge and attitude.....but with 3 different opinions, I think I'll hold off doing anything for a while.

Great work done quickly! They also were the only Company out of 5 bids that gave me the correct…read moregutters for my metal roof. Highly recommend!

Mike did an amazing job. Great workmanship. Showed up on time. Fair priced bid. Highly recommend himread more

MJ's Gutter Services came highly recommended by our roofer. Milan helped us to select downspouts…read moreand gutters with gutter guards and made sure we had downspouts in all the right places. They are absolutely beautiful and work great - we no longer have to get on ladder to clean out leaves and we don't have waterfalls coming over our gutters! We highly recommend MJ's Gutter Services!

Pedro did an outstanding job replacing 50 feet of gutters, including a couple of elbows. His…read moreworkmanship and attention to detail were top-notch--very professional from start to finish. He also took the time to fix a few existing gutters that weren't draining properly, plus an elbow issue, without me even having to ask. What really stood out was the value; his price was about half of what the big brands quoted, yet the quality was excellent. Overall, I'm extremely pleased with the results and would highly recommend Pedro for any gutter work.

After getting a few quotes, we decided to go with Pedro. He was responsive, honest, and easy to…read morecommunicate with from the start. He arrived on time and took the time to explain what needed to be done before getting started. The roof and gutter cleaning was done thoroughly, and he made sure everything was cleared out and flowing properly. The pricing was fair, and the whole process felt smooth and stress-free. We will use them again!

I recently availed of their services. They failed to take the pictures of the gutters they…read morerepaired. I was told that i should requested it. I just relied that they really clean my gutters. They took photo of the brochure that they hang to the door and the roof by the front door that can be seen but not the top roof and the area the claimed they repaired. NO COMMON SENSE!

I had this company out to clean the gutters up my business. They were professional when they…read morearrived and did the job in a very timing manner. Came into let me know they were done and if any would get a repairs needed to be done. Price was right. Would recommend them going to call them for my other building tomorrow

I really appreciated these guys. They gave a fair quote in a timely manner, did a good job walking…read moreme through what they would and might do, depending on what they found while doing the work. The crew themselves was flexible with the parking situation (thank you!) and quick with their work, and cleaned up well (I've been surprised I haven't found any nails in the grass in the month since they left). But really the thing that inspired this review is some water was getting behind a fascia board during the recent heavy rains so I took a video and asked them if they could help with that -- they had someone out a couple days later who inspected the situation, determines the roof was missing something that's supposed to stop that, and replaced it the next day. It's still not clear to me if that was actually in the scope of their work but clearly they care about making sure gutters are behaving as expected and if the roof isn't doing its job, then the gutters can't either. I don't get the sense it was an expensive part and I'm sure if it was extensive work they'd either need to refer out or get a change form, but the simplicity of the interaction is something I really appreciate. We have so many things going on in life that it's really nice just to delegate problems and have them taken care of easily and thoughtfully. Keep up the good work team.

Thank you! Great work! Very professional! We replaced the entire gutter in our 6000+ sf home…read more The work had been done very quickly and they did a great job helping us picking the perfect materials matches our house. Great job! Highly recommended!!

Jose and his crew offered us a competitive rate, where easy to communicate with. Jose came out to…read moregive us a free estimate, it was great to be able to talk to him in person. We had our roof cleaned for moss, our gutters cleaned, and pressure washers. On the day of the cleaning, he and his crew showed up on time, worked all day, and left us a clean roof. Great work Jose! I would highly recommend Quality Experience Roofing

Quick response, good price, great service…read more I needed a roofing company to seal around the venting pipe from tankless heater on the roof to prevent rain getting inside. I contacted Quality Experience Roofing and Jose responded promptly with availability to do a consultation the next day. I received a fair quote and they did the job immediately, which was great. Overall, I am happy with the service and would recommend this company to anyone needing roofing or landscaping service.

Fast, great to work with. Transparent pricing and quote. High quality work…read more Just pull the trigger

These guys did a great job. They handled a lot of details that I wouldn't have noticed, came back…read moreto touch up some painting when the weather was better, and were a pleasure to work with. Good guys. And the price was very reasonable. If I ever need more gutter work I'll definitely go back to them.

A refreshingly positive experience where the company used technology well and appropriately and…read moremanaged to still retain a personal touch as well. Communicating was clear. Expectations were set and, most importantly, the service we received delivered on those stated expectations My only minor criticism would be that the marketing of add on services was a bit more aggressive than I would like, but my respectful decline of this additional options was all it took for them to back off. All in all a positive experience. I'll be back next year for annual maintenance

Rikki, Since you…read moretook the time to reply, I will update my review further. If nothing else, just to make you aware. When I finally dig an inspector out, he said there was no issue whatsoever and that I was fine to just clean up some minor water spots on an interior window and do a better job caulking. I finally went for a second opinion, and not only did they find the nails were not galvanized and installed on top of the roof instead of on the side, water had leaked in quite drastically leading to a $3000 repair. This other company literally walked on top of my roof and with her bare hands, picked up the entire tack strip that is supposed to keep things glued down. She couldn't believe the nails that were used and the placement but more so, that this was said to be 'no issue' by a professional. Your guy that came out to investigate literally never even put his hand on it to wiggle it around and see if there was an issue, he just looked - no ladder, just climbed part of my balcony and looked. If I had listened to him and just caulked the interior window so that more water wouldn't have come through, this would've continued and become an absolutely horrific problem. I know customer service agents aren't always a reflection of the company but this gentleman was a 'master installer' his words. I'm not sure what there is more to say, but as a business owner you may want to know. As an aside, I do appreciate that even months later, someone responded to this. I do hope things work out as your company continues to change.