This time I failed on the follow through!! Molly, my sincere…read moreapology! The rest of the story: The maker of my central vac (The name of which I don't recall & I am out of town As I write) was not interested at all in my plea, I also Called them, the part needed was on back order with no projection as to when one would be available. I called Secure Systems and spoke with Molly who explained that this type of customer service was new to them as well, the original manufacture had sold to one of the major manufacturers, that explained a lot!!! The best part, however, was Molly's response: she apologized Profusely and sent the technician with a brand new central vac canister and charged only her cost, WOW!! That IS customer service. I very much appreciated the new vacuum and the 5 star resolution.

I signed up with Secure System June/July 2022. They showed up with a bunch of equipment and bulky…read moreequipment that I wasn't expecting. After reluctance I agreed since I was having to leave to North Carolina for work and needed a system for my house. I purchased a second home in North Carolina not long after. I installed SimpliSafe in that home. 1. The system you buy what you need, and install it yourself. The equipment doesn't leave residue. There are no holes or wiring involved. 2. Secure System, stated the system had 24 hour back in the event of power outages. It's Bakersfield, in the summer power outages are frequent. I kept getting calls at 2 am to notify me or the next person in my list o contacts, that we had a power outage. Like who wants to be wakened up at 2am to be told you have a power outage ? Ok, thanks, but don't I have 24 hour back up power in the system? Yes, but we thought you should know you don't have power at 2am. 3. I signed a 3- yr contract for $70/month I tried to ask if I could remove some of the windows they said, you can remove them but we will continue to charge you $70/month. Then the bill went to $78/month. I contacted multiple times no response. 9 months later and im finally in Bakersfield and go personally in to the office. They tell, me oh, maybe a mistake you shouldn't be paying $70 that was a mistake. So since April 2023 I've been paying $78 not $70 as per the same contract that they were holding me. 4. To end my contract early I paid Secure System $826 to end the contract and have them remove all their equipment from my house. They come, remove and LEAVE all the residue, wires, and holes in my walls for me to go clean. The guy who came said, the stuff comes off with Goof Off. I have to go buy things to clean up and patch up their mess. Save your self the time and energy and go with SimpliSafe, $24.99 BETTER service and equipment. You can add or remove whatever you want when you want, I can drop down to $14.99 a month if I wanted to and create schedules on the system. Now I need to pay for someone to patch and paint the holes and clean the reside Secure Systems left behind on top of the $826 I paid them to get out of my house. RESPONSE TO MOLLY: 1. Unfortunate, you can't event get my name right. My name is Jessica per the contract and Yelp page. 2. Thanks, but Molly needs to try to attempt to discourage people with the Cellular Fear to make sure people are afraid and come get stuck on the same issue I did. I have a BS, Chemical Engineering. I've done extensively comparing Secure System to other systems and that's why I can, and WILL continue to help other people not fall for this company willing to cause damage and mess in people's personal property like a home. SimpliSafe partnered is with ADT which is a reliable safety company that LYFT also uses for leading the industry when it comes to safety. Even LYFT uses and partners with ADT for passengers. The cameras send real time video in the event it needs to seen real time to send RESPONDERS !! SimpliSafe does not partner with SmartHomes to ensure the safety and Integrity of their systems. THIRD UPDATE: they connected their shitty system to my HVAC in the attic, and it's been WITHOUT POWER for 17 days because of their technician. In addition to the cleaning, patching, painting, I need to bring my HVAC contractor that had installed all new duct work and HVAC unit to go see why, if the breakers on the panel are on, does my unit not have power. BY ALL MEANS WORK WITH THESE PEOPLE IF YOU WANT ALL THESE HEADACHES AND EXPENSES STEALING HOUR MONEY AND DAMAGING YOUR HOME.

Awesome service, very prompt, and extremely knowledgeable! Will definitely be my first call when I…read moreneed help in the future!

I used their service to install cameras at my shop and everything went smooth. very satisfied with…read moremy cameras and the job they did.

Customer since April 2016 Purchased new monitors…read more March 2021 connection problems began but with wifi extensions all seended to work. Purchased new equipment for two accounts Wed, June 25, 2024. Given install Date: Fri, June 28, 2024 No show/ No calls to reschedule from company. Called to reschedule earliest appt, Mon, July 8, 2024, was sent a 3rd party student tech, nice and tried everything he could for ten (10hrs), but had no limited knowledge of wifi extenders already placed by vivint, and zero knowledge on hardworking internet router to monitor as new equipment is 5G (shorter wave connection) Devices/Cameras stayed on long enough for him to drive off and new cameras dropped offline one by one, and internet connection to monitor was poor to nothing. Made another appt July 15, 24, two (2) 3rd party techs came 7 hrs later same thing happened. Made another appt July 18, 2024 An actual seasoned well knowledged Tech, Abraham Rodriquez was sent for 2nd acct, but not 1st acct both needed to be back online but having only one work order, he was Amazing, he found the system was reprogrammed, needed two firmware updates, checked all device sensors and we were up and running within 1.45 hrs as the reprogramming and firmware updates and reinviting users took time. Note to customers: Any technician other than a local technician shows up for a scheduled appt without a Vivint vehicle be warned, they are a 3rd party installer or a student tech, send them packing if you have any complicated issues. Local Techs are knowledgeable, trained, well-mannered, have a well stocked company vehicle with proper connection equipment and receive technician hourly rates, while 3rd party techs will stay until the last dog dies because they get paid per job, no compensation for driving their own vehicles, gas, mileage etc. I am giving Vivint Company one more attempt to send one of their local techs out as requested to get our other account fully functioning, if they do not, all systems will be cancelled and we move to a local company. The ones who bought out this company, have so many procedures in place away from the brick and mortar here locally, quick dependable customer service is a thing of the past.

This is going to be a rant about Vivant Security Company. Years ago I signed up for security with…read moreVivant. I evidently agreed to something on the phone. Fast forward about 5 years and I moved. They came out and installed some equipment including 1 outside camera and a doorbell camera. They have since charged me $34 per month for service and $56 per month for something else with a company called Fortiva. I believe that started out with me owing $4000. I now owe $2000. Vivant has been unable or unwilling to get the app to work. I just have a blank screen. We have talked with several people. They pass us around to different people and finally say they will find someone who knows how to fix it and they will call back. No one has ever called back and I have a worthless app. I am still paying $90 per month for absolutely nothing. My balance with Vivant is $715.00 and with Fortiva $2000. I changed providers. They didn't charge me at all for the equipment- just a small monthly payment for their service. I am much happier. The app works and I can even add people to be notified. Vivant wasn't able to do that. This is a warning. They scammed me big!!!

Western Security..the absolute best response time!! Every single time we accidentally set our alarm…read moreoff, my phone rings to verify if we are OK or need any assistance!! Strongly recommend this company to anyone who wants a peace of mind in or away from your home.

Great service from a local provider. No need to look around at the others. This shop got us what…read morewe needed and didn't push more products on us. It was a pleasure doing business with these guys. Even the installation was a snap. Fast and friendly service with a smile. Thanks guys.

Honest & affordable service offered by this company. Juan…read morewas very knowledgeable and professional

Unreliable/not professional, after many appointments for installation, he did not showed up, always…read morewith an excuse. I waste time dealing with Juan Castro.

This is the second system we had Security Eco put in our home. The first was years ago and our…read moremonitor finally went out. After losing all contact and information with their company I went to yelp to try to find a security company to install a system, I called their number and Elihu remembered me and asked is this Lucy? OMG!!! WOW!!! I found them! Well Elihu came out to our home again and gave us a GREAT system and price this time more upgraded and more features. During install we did have a failure of communication regarding one camera being placed in the wrong spot, after the job was done I noticed it and I told them that this was the wrong spot and they were more than gracious to place it where I wanted and needed it after the whole job was done and spending more than 8 hours working they still went out of their way to place the camera where I had asked them to without it being a problem. Thank you so very much for being here for us AGAIN! Anyone looking for a great security camera system look NO further Elihu and his crew are great and they do a great job!

Elihu and his team are completely professional and extremely hardworking. We needed a serious…read moreupgrade to our home security system and Security Eco stepped up 1st to the job. They conducted an in-home assessment and quoted a price within hours. Unknown to Elihu, I did some serious AI analysis on his proposal and the equipment and labor charges were better than fair. When his guys showed up on time yesterday, they worked extra hours to finish the job before sundown and ran me through a compete tutorial on the system. Moreover, they were happy to make camera adjustments to meet my satisfaction even when that meant extra time high up on ladders and in the attic in almost 100 degree heat! All I can say is I'm thrilled with the job they performed and I fully recommend them!

San Marino Security Systems installed both an alarm system and a camera system. After a brief,…read moreunpleasant encounter with the other security company P--t, we realized that we needed a security company that would "not just send a sales person " but a company that would do the job. After all, we are talking about home protection, not selling shoes here. The alarm installers showed up on time, introduced themselves, and were very easy to work with. Thank you, Ulysses, Marlin, and Edison. Then we had San Marino replace our old camera system. They did a fantastic job of getting all the cameras to cover the strategic areas. I was impressed! Thank you Dennis, Victor, and Chris. I will soon replace my alarm system and cameras at my business, and recommend San Marino Security Systems to anyone who may be serious about protecting their home with an alarm and camera system. They are the best in the business!

I just had my security system upgraded with new equipment and new technology by San Marino Security…read moreSystems. This company is top notch, both in service and quality of work. Phil (owner) is super knowledgeable and patient, explaining all the functions and different details of the system to my wife and me. The technicians, Dave & Ulysses, were very professional and respectful during the whole installation. They arrived on time, wore shoe covers inside the house, and cleaned up after themselves at the conclusion of the install. They answered all of our questions and finished in a timely manner. Everything with this process was seamless working with SMSS. From administrator Jenny, technicians Dave and Ulysses, to owner Phil, everyone showed why this company has been around for decades and will be around for decades more!

Mark and his team did exceptional work to our home. It was the least flashy work, and they still…read moretreated it with the upmost care and professionalism. I would and will continue recommending Mark and his team to everyone.

We had the technicians Fernando and Chad over this week. They installed security cameras. It was…read morenot an easy job. They were both awesome to deal with, they were patient to figure things out and did a great job to get it done. A 5 out 5 plus performance!

These guys are the absolute best. Fair, knowledgeable, efficient, and respectful. Paul and his…read moreteam are great at what they do. I couldn't recommend them enough, they made my experience a breeze, and I was impressed by their professionalism. A+

Paul from protection alarms assisted me. He answered all of my questions thoroughly. He is very…read moreknowledgeable and genuinely cares about his clients . Call him if you need an alarm system

Rick saves the day! He was great do talk to. Informative…read more Prompt and just overall a great man! Lots of advice and great pricing! I requested a house rekey and he was at my home in 30 minutes and had the job done in 45. He saved the day and I wish the world had more Ricks!

Rick is very knowledgeable and will do you right. His pricing is very reasonable, and I highly…read morerecommend him.